“CONSUMER SATISFACTION TOWARDS

QUICK RIDE ”
 TABLE OF CONTENT

1. INTRODUCTION

2. COMPANY PROFILE

3. OBJECTIVES OF THE STUDY

4. RESEARCH METHODOLOGY

5. DATA ANALYSIS AND ENTERPRISES

6. FINDING

7. CONCLUSION

8. RECOMMENDATIONS

9. QUESTIONNAIRE

10. BIBLIOGRAPHY
 DECLARATION

This is to declare that I ............................. of MBA have personally worked on the project

entitled “Consumer Satisfaction Towards Quick Ride ” The data mentioned in this

report were obtained during genuine work done and collected by me. The data obtained

from other sources have been duly acknowledged. The result embodied in this project has

not been submitted to any other University or Institute for the award of any degree.

Date: `

Place: Lucknow
 ACKNOWLEDGMENT

First of all I thank God for giving me this wonderful opportunity to undertake this

research which is a part of my MBA program.

I would like to sincerely thank Mr. ........................... for giving me the wonderful

opportunity to work under her able guidance and support throughout my research.

I also thank persons working at Quick Ride Inc office for giving me their valuable time

and vital information which forms a part of this report.

I would also like to thank my colleagues for rendering their help to me in this research.

Last but not the least, I thank my parents for their prayers, help and advice which helped

me a lot to complete this project report.

 INTRODUCTION:

Marketing is the moving and exciting activity in everybody activities. The sellers,
distributors, advertising agencies, consultants, transporters, financers, store agencies and every
one as a counter are part of the marketing system. Any exchange process be it consumer, goods,
intermediary goods, services of ideas, comes under the preview of marketing. It is very often
regarded that the development of markets and marketing is synonymous with the economic
development of account. Through marketing is an action discipline. In the ever-growing
corporate world, marketing is being regarded as a crucial element for the success of an
Enterprise.

The marketing discipline is undergoing fresh re aparisal in the light of the vast global,
technological, economic and social challenges facing today’s companies and countries. Marketing
at its best is about value creation and raising the world’s living standards. Today’s winning
companies are those who succeed most in satisfying, indeed delighting their target customers.

As quoted by P.P.Drucker “Marketing is so basic that it cannot be considered a separate

function. It is whole business seen from the point of view of its final result, that is, from the
customer’s point of view. Business success is not determined by the producer but by the
customer”.

Philip Kotler has therefore defined marketing as “it is a social and managerial process by
which individuals and groups obtain what they need and want through creating, offering and
exchanging products of values with others”. Many Indian companies espouse a satisfied
customer philosophy and describe marketing as customer-satisfaction engineering. Since the
economy in this country has changed from a primary condition of scarcity to gradual and steady
stage of affluence, largely giving consumers the opportunity to choose among many varied
alternatives, satisfaction has become a major concern of business.
 CUSTOMER SATISFACTION

Customer satisfaction, a business term, is a measure of how products and services supplied by a

company meet or surpass customer expectation. It is seen as a key performance indicator within

business and is part of the four of a Balanced Scorecard.

In a competitive marketplace where businesses compete for customers, customer satisfaction is

seen as a key differentiator and increasingly has become a key element of business strategy.

There is a substantial body of empirical literature that establishes the benefits of customer

satisfaction for firms.

Measuring customer satisfaction

Organizations need to retain existing customers while targeting non-customers;. Measuring

customer satisfaction provides an indication of how successful the organization is at providing

products and/or services to the marketplace.

Customer satisfaction is an abstract concept and the actual manifestation of the state of

satisfaction will vary from person to person and product/service to product/service. The state of

satisfaction depends on a number of both psychological and physical variables which correlate

with satisfaction behaviors such as return and recommend rate. The level of satisfaction can also

vary depending on other factors the customer, such as other products against which the customer

can compare the organization's products.

[3]
Work done by Parasuraman, Zeithaml and Berry (Leonard L) between 1985 and 1988

delivered SERVQUAL which provides the basis for the measurement of customer satisfaction
with a service by using the gap between the customer's expectation of performance and their

perceived experience of performance. This provides the researcher with a satisfaction "gap"

which is semi-quantitative in nature. Cronin and Taylor extended the disconfirmation theory by

combining the "gap" described by Parasuraman, Zeithaml and Berry as two different measures

(perception and expectation) into a single measurement of performance relative to expectation.

The usual measures of customer satisfaction involve a survey [4] with a set of statements using a

Likert Technique or scale. The customer is asked to evaluate each statement in terms of their

perception and expectation of performance of the service being measured.

Methodologies

American Customer Satisfaction Index (ACSI) is a scientific standard of customer satisfaction.

Academic research has shown that the national ACSI score is a strong predictor of Gross

Domestic Product (GDP) growth, and an even stronger predictor of Personal Consumption

Expenditure (PCE) growth. On the microeconomic level, research has shown that ACSI data

predicts stock market performance, both for market indices and for individually traded

companies. Increasing ACSI scores has been shown to predict loyalty, word-of-mouth

recommendations, and purchase behavior. The ACSI measures customer satisfaction annually for

more than 200 companies in 43 industries and 10 economic sectors. In addition to quarterly

reports, the ACSI methodology can be applied to private sector companies and government

agencies in order to improve loyalty and purchase intent. Two companies have been licensed to

apply the methodology of the ACSI for both the private and public sector: CFI Group, Inc.

applies the methodology of the ACSI offline, and Foresee Results applies the ACSI to websites
and other online initiatives. ASCI scores have also been calculated by independent researchers,

for example, for the mobile phones sector[5], higher education[6], and electronic mail.

The Kano model is a theory of product development and customer satisfaction developed in the

1980s by Professor Noriaki Kano that classifies customer preferences into five categories:

Attractive, One-Dimensional, Must-Be, Indifferent, Reverse. The Kano model offers some

insight into the product attributes which are perceived to be important to customers. Kano also

produced a methodology for mapping consumer responses to questionnaires onto his model.

SERVQUAL or RATER is a service-quality framework that has been incorporated into

customer-satisfaction surveys (e.g., the revised Norwegian Customer Satisfaction Barometer[8])

to indicate the gap between customer expectations and experience.

J.D. Power and Associates provides another measure of customer satisfaction, known for its top-

box approach and automotive industry rankings. J.D. Power and Associates' marketing research

consists primarily of consumer surveys and is publicly known for the value of its product awards.

Other research and consulting firms have customer satisfaction solutions as well. These include

A.T. Kearney's Customer Satisfaction Audit process, which incorporates the Stages of

Excellence framework and which helps define a company’s status against eight critically

identified dimensions.

For Business to Business (B2B) surveys there is the InfoQuest box[1]. This has been used

internationally since 1989 on more than 110,000 surveys (Nov '09) with an average response rate

of 72.74%. The box is targeted at "the most important" customers and avoids the need for a

blanket survey.
 IMPROVING CUSTOMER SATISFACTION

Published standards exist to help organizations develop their current levels of customer

satisfaction. The International Customer Service Institute (TICSI) has released The International

Customer Service Standard (TICSS). TICSS enables organizations to focus their attention on

delivering excellence in the management of customer service, whilst at the same time providing

recognition of success through a 3rd Party registration scheme. TICSS focuses an organization’s

attention on delivering increased customer satisfaction by helping the organization through a

Service Quality Model.

TICSS Service Quality Model uses the 5 P's - Policy, Processes, People, Premises,

Product/Services, as well as performance measurement. The implementation of a customer

service standard should lead to higher levels of customer satisfaction, which in turn influences

customer retention and customer loyalty.

 CONSUMER BEHAVIOR

Consumer behavior is the study of when, why, how, where and what people do or do not buy

products. It blends elements from psychology, sociology, social psychology, anthropology and

economics. It attempts to understand the buyer decision making process, both individually and in

groups. It studies characteristics of individual consumers such as demographics and behavioural

variables in an attempt to understand people's wants. It also tries to assess influences on the

consumer from groups such as family, friends, reference groups, and society in general.

Customer behaviour study is based on consumer buying behaviour, with the customer playing

the three distinct roles of user, payer and buyer. Relationship marketing is an influential asset for

customer behaviour analysis as it has a keen interest in the re-discovery of the true meaning of

marketing through the re-affirmation of the importance of the customer or buyer. A greater

importance is also placed on consumer retention, customer relationship management,

personalisation, customisation and one-to-one marketing. Social functions can be categorized

into social choice and welfare functions. Each method for vote counting is assumed as a social

function but if Arrow’s possibility theorem is used for a social function, social welfare function

is achieved. Some specifications of the social functions are decisiveness, neutrality, anonymity,

monotonocity, unanimity, homogeneity and weak and strong Paretooptimality. No social choice

function meets these requirements in an ordinal scale simultaneously. The most important

characteristic of a social function is identification of the interactive effect of alternatives and

creating a logical relation with the ranks. Marketing provides services in order to satisfy

customers. With that in mind, the productive system is considered from its beginning at the

production level, to the end of the cycle, the consumer (Kioumarsi et al., 2009).
Belch and Belch define consumer behavior as 'the process and activities people engage in when

searching for, selecting, purchasing, using, evaluating, and disposing of products and services so

as to satisfy their needs and desires'.

Black box model

ENVIRONMENTAL
BUYER'S BLACK BOX
FACTORS
BUYER'S

RESPONSE
Marketing Environmental Buyer
Decision Process
Stimuli Stimuli Characteristics

Product

choice
Problem recognition
Brand
Attitudes Information search
Product Economic choice
Motivation Alternative
Price Technical Dealer
Perceptions evaluation
Place Political choice
Personality Purchase decision
Promotion Cultural Purchase
Lifestyle Post-purchase
timing
behavior
Purchase

amount

The black box model shows the interaction of stimuli, consumer characteristics, decision process

and consumer responses.[1] It can be distinguished between interpersonal stimuli (between

people) or intrapersonal stimuli (within people).[2] The black box model is related to the black

box theory of behaviorism, where the focus is not set on the processes inside a consumer, but the

relation between the stimuli and the response of the consumer. The marketing stimuli are

planned and processed by the companies, whereas the environmental stimulus are given by social

factors, based on the economical, political and cultural circumstances of a society. The buyers

black box contains the buyer characteristics and the decision process, which determines the

buyers response.

The black box model considers the buyers response as a result of a conscious, rational decision

process, in which it is assumed that the buyer has recognized the problem. However, in reality

many decisions are not made in awareness of a determined problem by the consumer.

Information search

Once the consumer has recognised a problem, they search for information on products and

services that can solve that problem. Belch and Belch (2007) explain that consumers undertake

both an internal (memory) and an external search.

Sources of information include:

 Personal sources

 Commercial sources

 Public sources

 Personal experience
The relevant internal psychological process that is associated with information search is

perception. Perception is defined as 'the process by which an individual receives, selects,

organises, and interprets information to create a meaningful picture of the world'

The selective perception process

Stage Description

- Selective exposure consumers select which promotional messages they will expose

themselves to.

- Selective attention consumers select which promotional messages they will pay attention

to

- Selective comprehension consumer interpret messages in line with their beliefs, attitudes,

motives and experiences

- Selective retention consumers remember messages that are more meaningful or important

to them

The implications of this process help develop an effective promotional strategy, and select which

sources of information are more effective for the brand.

INFORMATION EVALUATION

At this time the consumer compares the brands and products that are in their evoked set. How

can the marketing organization increase the likelihood that their brand is part of the consumer's

evoked (consideration) set? Consumers evaluate alternatives in terms of the functional and

psychological benefits that they offer. The marketing organization needs to understand what
benefits consumers are seeking and therefore which attributes are most important in terms of

making a decision.

Purchase decision

Once the alternatives have been evaluated, the consumer is ready to make a purchase decision.

Sometimes purchase intention does not result in an actual purchase. The marketing organization

must facilitate the consumer to act on their purchase intention. The provision of credit or

payment terms may encourage purchase, or a sales promotion such as the opportunity to receive

a premium or enter a competition may provide an incentive to buy now. The relevant internal

psychological process that is associated with purchase decision is integration.

Postpurchase evaluation
The EKB model was further developed by Rice (1993) which suggested there should be a
feedback loop, Foxall (2005) further suggests the importance of the post purchase evaluation and
that the post purchase evaluation is key due to its influences on future purchase patterns
 COMPANY PROFILE

Why waste time, money and energy driving in traffic? Share. Save. Smile!
Quick Ride offers you the most technologically advanced platform to find real-time options for
ridesharing, carpooling, bike sharing and taxi sharing. Traditional carpooling has its limitations –
where participants are constrained by fixed times of travel (onward and return), fixed start and
end points, and fixed set of people to pool with. These constraints are unrealistic for the modern
day working professional.

Quick Ride introduces dynamic ride sharing – where you can see available options, browse
profiles and route details, initiate connections, and get confirmation as soon as the other party
responds – all of it in real-time. The app even has an option to chat with potential ride-partners
through the app. Quick Ride even allows you to opt for bike sharing, or taxi sharing through the
app, seamlessly!
Here are the key features that put Quick Ride in a league of its own – and a few generations
ahead of any other ride sharing app:

Security: 4 layered security framework

- phone number is instantly confirmed,
- company where user is working gets verified,
- ability to restrict sharing and visibility to only within the user’s company colleagues, or with
same gender
-aggregated rating from previous ride partners is available (based on completed rides), and
- social media profiles (LinkedIn, Facebook, Twitter) can be linked – for added information
about users’ credentials.

Flexibility of timings: Quick Ride helps to connect with ride matches instantly and completes the
transaction at each ride. It is possible to share ride with one user in the morning onward journey
and with another user during the return journey in the evening. There are no obligations to start
and leave at the same time.

Coordination challenges: Features like live ride view on map, and in-app (group) chat makes ride
coordination
seamless on Quick Ride.

Rewards and incentives: The payments are cashless and completely automated. Ride partners can
share costs seamlessly, without even discussing about payments. The rider will be incentivised
for rides shared as per his/her choice of fare. Rider can encash accumulated points in the app,
and use it to pay for fuel directly at petrol pumps.

Partial route matches: Intelligent route matching algorithm supports partial route matching.

Customizable routes and pick-up/drop-off points: Default route and matching pickup or drop
points can be customized as per user choice.

Regular rides: For daily commute, user can create regular ride once and Quick Ride
automatically create ride daily. Varied timings on different days are allowed. For a particular
week day, you have the option to choose a different time or to exclude that day. The rides are
created in advance and notified to the user with options of ‘Reschedule’ or ‘Cancel’.
SOS feature: is incorporated within the app. On emergency confirmation, SOS notification with
last known location and other details are sent immediately to selected contacts.
Ride details sharing with preferred contact(s): is possible for all rides. The ride can be tracked by
selected contacts with whom the user chooses to share details of a particular ride.
Route Groups: can be formed and used to communicate for people travelling between same
locations. Invitations can be sent to contacts in a user’s contact list.

There are a host of other advanced features, details of which would be available through our
website at quickride. in If there is any ongoing live ride, it uses GPS in the background and can
decrease battery life. Be it your daily office commute or airport travel or weekend outing - Quick
Ride brings you shared options instantly. Quick Ride - one app for car-pooling, bike-pooling,
ridesharing, and taxi sharing. Wishing you many happy shared miles ahead!

What We Do
The team at Quick Ride is an energetic, young and socially conscious group that is working
hand in hand with you to solve the problems of traffic congestion, increased transit times and
reducing air pollution.

Why We Do it
Quick Ride aims to provide users with a quick, simple, secure and cashless way to travel.
join hands with us and help us achieve a future of shared mobility. Carpooling can help us
solve all the above issues while providing economic.
 QUICK RIDE, THE BEST CARPOOLING APP IN INDIA

IDISHATRAVEL & LOCAL

Quick Ride offers a powerful platform to find real-time options for ridesharing, carpooling and
bike pooling be it as a ride giver or ride taker. This carpooling app allows its users to select rides
based on the route match. 2+ Million users from India are carpooling with Quick Ride, India’s #1
carpool app & bike pool app. Join hands to help us achieve a future of shared mobility. 58% of
Quick Riders are women!

Quick Ride App Available in: Gradually after becoming the most popular carpooling app in
Bangalore, we are now the fastest growing app for carpool in India. Present across 9 major metro
cities in India - Mumbai, Chennai, Delhi, Lucknow, Kolkata, Pune, Bangalore, Kochi &
Trivandrum.

3000+ Enterprises including 7 of the Top 10 IT Companies in India trust Quick Ride for their
daily office commute. Our Partners include the likes of major IT firms such as Wipro, Infosys,
IBM, HCL, Cisco, Philips, TCS, Cognizant, Capgemini, Mphasis, Tech Mahindra and many
more.

What is Carpooling? Share rides with people traveling on the same route. Carpool, Bikepool with
Verified professionals.

● Make rides, share rides, save money and save the environment with carpool
● Select your riders with whom you want to carpool
● Find instant rides or you can schedule rides for any time of the day
● Travel and Save up to 80% on your daily office commute

Some of our Standout Features

● Share car and travel with Verified and Secure Carpool matches
● Affordable ride-sharing app in India with rides starting at Rs 3/km
● Live Ride Tracking with accurate ETA for a seamless daily commute
● Single click ride creation through Quick Ride carpool app
● Intelligent algorithm for matching routes making Quick Ride app a fine example in the
carpooling app development
● Instant Ride Confirmation for the Car, Bike Owner, and Passenger
● Chat with co-riders within the Quick Ride app for a convenient pick-up and drop and a
comfortable carpool experience.
● Redeem your earned Quick Ride points for fuel or with other popular redemption
partners
● Carpool or bike pool as per your preference available under one ride-sharing app - Quick
Ride
● Enterprise-level Security Features available within the App
● Create carpool groups from - same company, same residential society, same Tech park,
etc.
● Enable/Disable Gender-specific carpool matches ♂ ♀
 Our Exciting Offers that you shouldn’t miss

● First Ride is Free, up to 100 Points/ 100 Fuel Points for Ride Giver
● Refer Once and Earn Every day with Quick Ride carpool app
● Digital Momento on completion of 100 successful carpool rides
● Help your company to GO GREEN and get rewarded
● Share your carpool story on social media and get a ride FREE
● Refer your company and win FREE Quick Ride - carpool points

Car rental, bike taxi, and bike rentals are also few preferred modes gaining popularity along
with carpooling. But why risk your comfort when car sharing is a valid option? Whether for
the daily commute, city-to-city carpooling services or for impromptu travel plans - Quick
Ride, is the preferred carpooling app in India.

Mission and Vision of the company:

Mission:

 Remove the vehicles from road and make environment clean.

 At quick ride, they always put customers at the heart of what they do. They strive to
enhance customer’s experience with them and build a lasting relationship with customers
by delivering better results every time. And this, reflects in our mission too.
 Mission is to make available service to corporates

Vision:

 Their vision is to enrich the lives of their customers. Their obsession is to win customers
for life through an exceptional experience.
 Their vision is to provide hassle-free, reliable and technology-efficient car service to all
corporate & other people.
Values:

 We aim to work towards our vision, driven by our values of AIR - Alive, Inclusive &
Respectful.

MAJOR PLAYERS

COMPETITORS TILL NOW

S RIDE: S ride is one of the major competitors for Quick ride S ride is a way to efficiently
provide basic mobility for all segments of the population, resulting in a positive impact on
economic growth and a positive impact on economic welfare. It is also a carpool and bike pool
application and targeted on employees But in this application, the app decides the price of the
ride per seat and according to the distance (in kms).

OLA: Ola, India's most popular mobile app for transportation, integrates city transportation for
customers and driver partners onto a mobile technology platform. As one of India's fastest
growing companies we ensure convenient, transparent and quick service fulfillment using
technology to make transportation hassle free for everyone. Ola's offerings on its platform ranges
from affordable AC cabs on the Ola Micro range, to the superior luxury offering from Ola Lux,
as well as localized offerings like the ubiquitous Auto-rickshaws, to Shuttle buses for daily
commute.
UBER: Uber is a cab company which also have carpool in Lucknow. But the price vary depends
upon timings of the ride. At the time of going to office and returning to home the fare will be
very high compared to other timings. Uber is now market leader in Lucknow.
 SHUTTL

Why Choose Shuttl

Shuttl rentals is well known transportation service provider for B2B clients in India. Our
organization was founded in the year 2015 by IITians in Delhi-NCR, and currently we have our
presence across India including Bangalore, Pune, Chennai, Hyderabad, Cochin Jaipur, Srinagar
and Varanasi. At present, we are a team of 300+ employees.

We are running a fleet size of 1000+ vehicles in Delhi NCR, and serving 500+ clients like
Nagarro, United Health Group, Fidelity, GMR, to name a few. We are a perfect solution to
address all your bus/cab hiring needs across India. Our fleet includes luxury sedans, tempo
travelers, mini coaches and buses, and can be hired for outstation trips, marriage or social
gatherings, family trips & outings, office & corporate trips and events & exhibitions.

Shared Workspaces Need Shared Employee Transport

Most new-age companies today hold offices in business or tech-parks. They have played a
pivotal role in making India a global powerhouse. As per a recent estimate, more than 10 million
people have their workplace in tech-parks. These have redefined the meaning of ‘office’. They
offer the best amenities for work and recreation, parking and security – thus enhancing the
overall employee experience.

While they excel in infrastructure, they fare poorly on connectivity. They’re mostly situated
outside the city to optimize on cost and availability of real estate. For companies running office
within their premises, providing employee transportation becomes imperative to connect them to
these far-off locations.

Though a company may save by moving to outskirt locations, the benefits are considerably
countered by the expenses dedicated to employee transportation.

This makes the tech-park less attractive and increases the probability of
employee attrition.

Another problem in this scenario is that of parking which dedicated buses & cabs create within
and around the tech-park. This causes congestion and makes commute a hassle for those coming
to work there.

The issue persists even for Tech-parks located within the city. Though they are well connected,
they cause a massive overload on public infrastructure,
particularly roads.

The high volume of vehicles moving in and out of these parks leads to congestion around their
premises, making commute an everyday struggle for the employees.

With these two major issues, maintaining and improving their asset value becomes a challenge
for a tech-park. They need to enable an ecosystem of shared public transport for the employees
of their tenant companies in order to provide proper connectivity and decongest the roads
surrounding them.
Another segment which faces similar challenges is co-working spaces where employees from
different companies aggregate. Herein, respective companies cannot provide dedicated transport
due to lack of sufficient employee strength. Thus they prefer co-working spaces which provide
good options for their employees’ daily commute.

These challenges can be overcome by introducing Shared Transport System which can be used
by employees of the various tenant companies without each company needing to provide
dedicated transport. The companies can pre-reserve a certain number of seats in these vehicles
(buses) as per their employee strength and/or organisational policy.

This model will not only lead to huge cost savings for the companies who were earlier providing
dedicated employee transport but will also allow high convenience to the employees – they
would no longer be bound by specific bus timing and will have flexible time slots at their
disposal.

Technology adds another level of comfort and convenience for these employees.

These services connect employees directly from home to office and hence eliminate the hassle of
changing modes of transport to reach their workplace. Quality AC coaches, assured seat for
everyone and optional services like food and beverages on board enhance their comfort and
commute experience.
Shared Transport System is a new but a necessary solution for Tech-parks and companies alike.
However, not all conventional employee transportation companies can enable this. This model
requires high expertise in managing the scale of operations ensuring that the services are reliable,
efficient and safe.

Thankfully, with companies like Shuttl, this is not only possible but is also running successfully
in various cities across the country.

Quick & Easy Booking

2. Choose a suitable time slot and reserve your seat

3. Get your Shuttl details and track it in real time

1. Discover best routes in and around your city Shuttlr Stories

" There has been a lot of positive impact after Shuttl has come in the transport business. Earlier,
we had to wait a lot for the existing bus system or rely on other means, both of which were very
unreliable. Shuttl is much more convenient and better as there are limited number of stops. It
helps me save a lot of time every day."
"My Shuttl experience so far has been great. I travel every day, week after week and the vehicles
have always been on time. It (Shuttl) acts as a weather shield because I am no longer exposed to
the cold, heat or dust I used to face in autos. The timings are pretty convenient so I can take a
Shuttl with a lot of flexibility."

Exclusive Shuttl Offer Now ride from Home To Office for FREE! Get 100% Cashback on Trial
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Terms and Conditions:

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About the Offer

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How to Redeem the coupon:

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All-in-one solution for your employees’ commute

We incorporate safety measures, including stringent driver verification and marshal deployment,
at every step of the journey, ensuring your peace of mind when your employees ride with us.
We have got them covered

Safe for employees

We offer a range of fleet services & technology features, fully customizable for your needs.

One-stop solution, fully customizable

Hassle-free for you

Our app offers the most tech-savvy commute in India. Your employees can reserve a seat, track
ETAs real time and receive instant support through our iOS & Android apps.
Cutting-edge comfort and convenience

Built for a mobile world

We are able to consistently deliver better service at lower cost with efficient route designs &
competitive fleet rates.

High performance at lower cost

Saves your resources

 TERMS

This following user agreement describes the terms and conditions on which idisha info labs pvt
ltd., offers you access to the quick ride platform.

Welcome to the user agreement (the "Agreement" or "User Agreement" or "Terms of Service")
for Quick Ride (the "Quick Ride Platform"), an application owned and operated by iDisha Info
Labs Pvt Ltd., whose office is located at #96, 1st Floor, 3rd Cross, RJ Garden, Ashwath Nagar,
Anand Nagar, Marathahalli, Bangalore - 560037.

This Agreement is a legally binding agreement made between you ("You," "Your," or
"Yourself") and Quick Ride. ("Quick Ride," "We," "Us" or "Our").

Quick Ride is willing to allow you to use and access, not sell, the Quick Ride Platform to You
only upon the condition that You accept all the terms contained in this Agreement. By signing up
with or by using the Quick Ride Platform, You indicate that You understand this Agreement and
accept all of its terms. If You do not accept all the terms of this Agreement, then Quick Ride is
unwilling to license the usage of Quick Ride Platform to You.

This paragraph applies to any version of the Quick Ride Platform that you acquire from the
Google Play Store and/or Apple Inc.'s App Store or through the Web application hosted by the
company. This Agreement is entered into between You and Quick Ride. Google play and/or
Apple Inc.'s App Store is not a party to this Agreement and shall have no obligations with
respect to the Quick Ride Platform. Quick Ride, not Google and/or Apple Inc., is solely
responsible for the Quick Ride Platform and the content thereof as set forth hereunder. However,
Google and Google's and/or Apple Inc. and Apple Inc.'s App Store subsidiaries are third party
beneficiaries of this Agreement. Upon Your acceptance of this Agreement, Google and/or Apple
Inc. shall have the right (and will be deemed to have accepted the right) to enforce this
Agreement against You as a third party beneficiary thereof. This Agreement incorporates by
reference the Licensed Application End User License Agreement published by Google and/or
Apple Inc., for purposes of which, You are "the end-user." In the event of a conflict in the terms
of the Licensed Application End User License Agreement and this Agreement, the terms of this
Agreement shall control.
The Quick Ride Platform provides a means to discover and connect people traveling on the same
route same time as per the individual preferences. Instead of traveling separately on individual
vehicles, users can pool and reduce vehicles from the road. Users can either offer
carpool/bikepool (“Ride Givers”) or find carpool/bikepool (“Ride Takers”). “Ride takers” and
“Ride Givers” are matched based on their route and time.. For purposes of this Agreement these
services shall collectively be defined as the "Services". This Agreement describes the terms and
conditions that will govern Your use of and participation in the Quick Ride Platform.

Definitions:

“Ride Giver” is individual (registered on our platform) who is having a vehicle (Car/Bike) and
traveling on a particular route and at a particular time for their own purpose, and willing to share
the empty seats with other like minded colleagues/professionals, rather driving alone, with the
intent to reduce the vehicles on the road and reduce traffic congestion and pollution, and have no
intention to earn income for sharing the rides. “Ride Taker” is the individual, who is looking for
traveling to a place at a particular time, and who are willing to join others rather taking
own/adding more vehicles to congested roads. They are socially conscious and would like to
prefer Carpool/Bikepool options than adding vehicle to road. They prefer to share ride costs
(Such as fuel) with Ride Givers.

The terms mentioned above applicable based on role of the users for the ride. Same user can be
“Ride Giver” and “Ride Taker” aswell. The terms applicable as per the role played for the shared
ride.

a) Quick Ride represents the information platform designed and intended for use as a platform
for ride-sharing by interested users to find, connect with and join other suitable users interested
in sharing rides.

b) Sharing refers to joining (or allowing to join) another person, with a similar objective of
sharing a vehicle for travel on a common route agreed by both parties, with or without using the
Quick Ride platform. Ride-sharing may or may not be accompanied with cost sharing among the
travelling parties details of which will need to be agreed between both parties, before they decide
to ride-share along a common path.
c) Car Owner (Ride Giver) represents the vehicle owner who is the registered and legal owner of
the vehicle - car or motorbike (i.e., 2 wheeler) that is intended to be used for the act of sharing
(defined above) through the Quick Ride platform

d) Co Traveller person(s) (Ride Takers) joining the Car Owner (Ride Giver) through the Quick
Ride platform, for the express intention of ride-sharing only (that may or may not include cost-
sharing, as mutually agreed)

e) Member any user of the Quick Ride platform, who has downloaded the Quick Ride
application, and registered providing requisite data (correctness of which is the responsibility of
the user herself/himself) with an expressed interest of ride-sharing becomes a member of the
Quick Ride platform. Every Member, by the very act of registering, implicitly agrees to abide by
all the Terms & Conditions laid out by Quick Ride

Please read this Agreement carefully before using the Services. You must read, agree with and
accept all of the terms and conditions contained in this Agreement, which includes those terms
and conditions expressly set out below and those incorporated by reference, before You use any
of the Services. By using any of the Services, You become a Participant in Quick Ride and a
User of Services available on the Quick Ride Platform ("Participant" or "User") and You agree to
be bound by the terms and conditions of this Agreement with respect to such Services.

We reserve the right to amend this agreement from time to time and we shall post the updated
terms on the Quick Ride Platform. When We post amended terms on the Quick Ride Platform,
you agree that, You may not use the Services without accepting them. Except as stated below, all
amended terms shall automatically be effective after they are posted on the Quick Ride Platform.

Quick ride does not provide transportation services, and quick ride is not a transportation carrier.
It is up to the “ride giver” or vehicle owner to decide whether or not to offer a ride to a “ride
taker” contacted through the quick ride platform, and it is up the “ride taker” to decide whether
or not to accept a ride from any “ride giver” contacted through the quick ride platform. Any
decision by a user to offer or take ride once such user is matched through the quick ride platform
is a decision made in such user’s sole discretion. Quick ride offers information and a method to
discover and connect “ride givers” and “ride takers” with each other, but does not and does not
intend to provide transportation services or act in any manner as a transportation carrier, and has
no responsibility or liability for any transportation services voluntarily provided to any “ride
taker” by any “ride giver” using the quick ride platform.

ELIGIBILITY

Our Services are available only to, and may only be used by individuals who can form legally
binding contracts under applicable law. Without limiting the foregoing, Our Services are not
available to children (persons under the age of 18) or to temporarily or indefinitely terminated
Participants. By becoming a Participant, You represent and warrant that You are at least 18 years
old. By using the Quick Ride Platform or the Services, You represent and warrant that You have
the right, authority and capacity to enter into this Agreement and to abide by the terms and
conditions of this Agreement.

You are the sole authorized user of Your account. You are responsible for maintaining the
confidentiality of any password provided by You or Quick Ride for accessing the Services. You
are solely and fully responsible for all activities that occur under account. Quick Ride has no
control over the use of any User’s account and expressly disclaims any liability derived
therefrom. Should You suspect that any unauthorized party may be using Your account or You
suspect any other breach of security, You will contact Us immediately.

Ride Giver and Ride Taker Representations, Warranties and Obligations

RIDE GIVER REPRESENTATIONS AND WARRANTIES

By using the Service, the Ride Giver represents, warrants and agrees that:

 Such Ride Giver is at least 18 years of age.

 Such Ride Giver possesses a valid Driving license issued by the relevant govt. authority
and is authorized to operate a motor vehicle and has all appropriate licenses, approvals
and authority to provide transportation to third parties in all jurisdictions in which such
Ride Giver uses the Services.

 Such Ride Giver owns, or has the legal right to operate, the vehicle such Ride Giver uses
when accepting Ride Takers, and such vehicle is in good operating condition and meets
 the industry safety standards and all applicable statutory and state department of motor
vehicle requirements for a vehicle of its kind.

 Such Ride Giver is named or scheduled on the insurance policy covering the vehicle such
Ride Giver uses when accepting Ride Takers.

 Such Ride Giver has a valid policy of liability insurance (in coverage amounts consistent
with all applicable legal requirements) for the operation of such Ride Giver’s vehicle to
cover any anticipated losses related to such Ride Giver’s provision of rides to Ride
Takers.

 Such Ride Giver will be solely responsible for any and all liability which results from or
is alleged as a result of the operation of the vehicle such Ride Giver uses to transport
Ride Takers, including, but not limited to personal injuries, death and property damages.

 In the event of a motor vehicle accident such Ride Giver will be solely responsible for
compliance with any applicable statutory or department of motor vehicles requirements,
and for all necessary contacts with such Ride Giver’s insurance carrier.

 Such Ride Giver will obey all local laws related to the matters set forth herein, and will
be solely responsible for any violations of such local laws.

 Such Ride Giver will not make any misrepresentation regarding Quick Ride, the Quick
Ride Platform, the Services or such Ride Giver’s status as a Driver, offer or provide
transportation service for profit, as a public carrier or taxi service, charge for rides or
otherwise seek non-voluntary compensation from Ride Takers, or engage in any other
activity in a manner that is inconsistent with such Ride Giver’s obligations under this
Agreement.

 Such Ride Giver will only accept Ride Takers using the vehicle that has been reported to
and added on Quick Ride platform.

 Such Ride Giver will not discriminate or harass anyone on the basis of race, national
origin, religion, gender, gender identity, physical or mental disability, medical condition,
marital status, age or sexual orientation.
  Such Ride Giver is medically fit to drive in accordance with applicable law.

Ride Giver’s obligations

The Ride Giver agrees: That the Trip shall not be for any fraudulent, unlawful or criminal
activity. That they will procure for the Vehicle, a insurance policy, which provides insurance
cover to the occupants (including, but not limited to, Ride Takers / Co-Travellers) in the Vehicle
and covers third party liability. That they will present themselves on time and at the place agreed
with the specified Vehicle; That they will immediately inform all Ride takers of any change
whatsoever to the Trip. If one or more Ride Takers have made a booking and the Ride Giver
decides to change any aspect of the Trip, the Ride Giver undertakes to contact all Ride Takers
who have made a booking in relation to that Trip and to obtain the agreement of all Ride Takers
to the change. If a Ride Taker refuses the change, they are entitled to a full refund and without
any compensation being paid to the Ride Giver. The Ride Giver self-declares that he/she
complies fully with all legal requirements of owning and driving the vehicle in use with fully
compliant legal documents that include, but are not limited to, a valid driving license,
appropriate and valid insurance policy, appropriate registration and tax paid certificates for the
vehicle, and a valid pollution-under-control (PUC) certificate. The Ride Giver must comply with
the Good Conduct Charter at all times. The Ride Giver must comply with agreed timings and
reach the pickup point on time, or keep the Ride Takers informed in case of any unforeseen
delay. The Ride Giver shall not deviate from the agreed route, unless under exceptional
circumstances when the agreed route becomes untenable. In case of any deviation due to
exceptional circumstances the Ride Giver must keep the Ride Takers informed of any such
change before the deviation, and at the earliest possible time.
Ride Taker obligations

The Ride Taker agrees: That the Trip shall not be for any fraudulent, unlawful or criminal
activity. That they will present themselves on time and at the place agreed with the Ride Giver;
That they will immediately inform the Ride Giver or Quick Ride if they are required to cancel a
Trip. That they will comply with the Good Conduct Charter at all times. The Ride Taker agrees
to wait at the pickup point at the agreed time for the Ride Giver to arrive. That they will pay the
Cost Contribution to the shared ride to Ride Giver by using the system provided options after
pick-up and drop-off respectively, to allow the system to transfer appropriate ride points from
Ride Taker to Ride Giverr. If the Ride Taker or Ride Giver fail to comply with any of these
terms or any other Conditions Quick Ride reserves the right to keep information relating to the
breach, to publish or disclose this information on the Members online profile and to suspend or
withdraw the Members access to the Site. That they shall ensure that all other persons who
accompany the Ride Taker in the Trip comply with these Conditions as applicable to a Ride
Taker.

1. The Ride Giver agrees and undertakes to take out and maintain a insurance policy to
cover third party liability, the occupants of the Vehicle and the Trip offered or booked
through the Site. The Ride Giver agrees that they will, on request, provide the Ride Taker
with evidence, in advance of the Trip, of the complete validity of its insurance policy.
The Ride Giver also undertakes to hold a valid driving license and that the Ride Giver
will own or will be entitled to use the Vehicle and that the Vehicle will have a valid PUC
(Pollution Under Control) certificate and the Ride Taker is entitled to request evidence of
the Ride Givers insurance, registration certificate (log book), driving licence and PUC
certificate at any time up to completion of the Trip. It is the Ride Givers responsibility to
ensure that their insurance provides adequate cover to Ride for the trip. It is up to each
Ride Giver and Ride Taker to confirm with each other that the Ride Giver & Ride Takers
are covered by valid insurance. The Ride Giver must confirm that their insurance policy
allows them to carry Ride Takers and that their insurance policy covers all Ride Takers in
case of any accident or incident, which may occur during a Trip.

2. Dispute between Members Quick ride may at its sole discretion provide its Members with
an online service for resolving disputes. This service is non-binding. Quick Ride is under
 no obligation to seek to resolve disputes and this service is offered at Quick Rides sole
discretion and may be withdrawn at any time.

3. Jurisdictions These terms shall be governed by the law of India and any disputes arising
in relation to these terms shall be subject to the jurisdiction of the Courts of Bangalore.

4. Verification of IDs and Phone number

By accepting the terms and conditions contained herein, every Member or any person who
wishes to register as a Member hereby agrees and consents to the fact that Quick Ride may
collect IDs / documents belonging to them including but not limited to Driving License,
Passport, PAN Card and AADHAR card, or other relevant proof-of-identity documents - for the
purpose of verification of the information contained in such IDs / documents by third party
service providers.

Quick Ride shall not be liable for any loss or damage arising as a result of: False, misleading,
inaccurate or incomplete information being provided by a Member; The cancellation of a Trip by
a Ride Giver or Ride Taker; Any fraud, fraudulent misrepresentation or breach of duty or breach
of any of these Conditions by a Ride Giver or Ride Takers before, during or after a Trip. Quick
Ride will not be liable to any Member for any business, financial or economic loss or for any
consequential or indirect loss such as lost reputation, lost bargain, lost profit, loss of anticipated
savings or lost opportunity arising as a result of the services provided by, or enabled through, the
Quick Ride platform (whether suffered or incurred as a result of the Quick Rides negligence or
otherwise). Quick Rides liability to any Member for all losses in respect of any Trip is capped at
the sum of INR 1,000/- (Indian Rupees One Thousand) only. Quick Ride will not be liable to any
Member in relation to any Trip unless Quick Ride is notified of a claim relating to that Trip
within 15 days of completion of the Trip Given that Ride Givers are required to hold valid
insurance to cover a Trip and given that Quick Rides service is limited to putting Ride Givers
and Ride Takers in touch with each other and cannot oversee any Trip, Members accept that the
limitations on the Quick Rides liability set out above are reasonable.
PAYMENTS

Quick Ride platform provides the option to measure the carpooling contribution by each user
through Point system. The “Ride Giver” when he offer the ride to “Ride Taker”, he gets points as
per the distance shared. The points can be used to take carpool or to redeem for fuel. The system
will drive the rotational carpooling among large group of users or splitting and sharing of ride
costs.

Quick Ride works on a prepaid points system where points are transferred from Rider to Ride
Giver through the Quick Ride application. Cash cannot be used as a mode of payment for
successful rides and hence, Quick Ride has enabled following three modes of payment for Ride
Takers:

1. Linked existing prepaid wallets (Paytm, etc.) to the Quick Ride registered account of the
Rider - Upon completion of ride, points will be debited from linked wallet of the Rider.

2. Using Quick Ride Closed-Loop Wallet - Rider can choose to load his/ her Quick Ride
wallet as a payment option for the carpool services. Rider can load the wallet using credit
card, debit card, net-banking or wallets (viz. Paytm, Freecharge, etc.). Amount loaded in
the Quick Ride wallet reflect in the form of points, where 1 point equals to 1 rupee. Such
points are non-refundable and can only be utilised on Quick Ride platform for making
payment to avail carpools from the Ride Givers.

3. Pay later with Simpl - Rider can avail of 'pay later' service offered by Simpl, on the
Quick Ride platform - Rider can link their Simpl account with the Quick Ride account
and choose to make payment for their rides within the due date set forth by Simpl.

Ride takers shall not be permitted to use Quick Ride platform or its closed-loop wallet for
moving any funds between wallets or for any financial transfers.

Redemption of points earned by the Ride Giver is either through semi-closed PPI issued by
Paytm, etc. (either instant or periodic) or closed-loop petro cards by Shell / HP that can only be
utilised for purchase of fuel.
In the event that the redemption of points is through semi-closed PPI, the Ride Giver has to
undertake (by way of affidavit or self-declaration) that the amounts credited in the wallet will be
used only for the purposes of fuel, service/ vehicle maintenance and insurance costs. Once the
amount is credited to the opted wallet, it will be governed by the terms and conditions of that
wallet company. Quick Ride at its discretion may monitor the usage of the amounts so credited
for the purposes (viz. fuel, insurance, etc.) declared by the Ride Giver but is under no obligation
to do so.

Other Payment Terms:

 Ride Charges. Ride charges are displayed to Ride Taker before joining ride. Ride taker
agrees to pay to Ride Giver. Quick Ride reserves the right to determines pricing.

 Cash prohibited. All Donations and Payments made by ”Ride Taker” to “Ride Giver”
shall only be made through the Quick Ride Platform. Cash Payments are strictly
prohibited.

 Ride Giver agrees to redeem the points earned by offering ride is only for the purposes of
vehicle maintenance like fuel, service and insurance costs. User agree not to redeem any
money that shall exceed the vehicle maintenance costs

 Administrative Fee. Quick Ride receives an administrative fee of upto 6%(the

"Administrative Fee" or “Platform Fees” or “Service Fees”) for each ride shared towards
the cost of technology, services, infrastructure and support.

 All payments made are non-refundable. This no-refund policy shall apply at all times
regardless of a Ride Taker’s decision to terminate usage of Quick Ride, our decision to
terminate a Ride Taker’s usage, disruption caused to our Services either planned,
accidental or intentional, or any other reason whatsoever.

 Promotional Offers. Quick Ride, at its sole discretion, may make available promotional
offers with different features to any of our customers. These promotional offers, unless
made to You, shall have no bearing whatsoever on Your offer or contract. Quick Ride
may change its Administrative Fee as we deem necessary for our business.
  Cancellation Fee. In the event that a user cancels a confirmed shared ride on the Quick
Ride Platform within a short notice( less than an hour) before the scheduled ride, user
agrees to pay the "Cancellation Fee" of 20% of the ride fare to the other user along with
the Administrative Fee to Quick Ride.

 Facilitation of Payments. All Charges, as applicable, shall be facilitated through standard

payment gateway., Quick Ride’s third-party payment processing services.

 Quick Ride platform should not be used for moving money between wallets and for any
financial transfers.

 Quick Ride as a platform shall be under no liability whatsoever in respect of any loss or
damage arising directly or indirectly out of the decline of authorization for any
Transaction, by payment gateway services.

TERM AND TERMINATION

This Agreement is effective upon use of the Quick Ride Platform or the Services for new Users
and upon the posting dates of any subsequent amendments to this Agreement for all current
Users. You may terminate Your participation in the Services at any time, for any reason upon
receipt by Us of Your written or email notice of termination. Either You or We may terminate
Your participation in the Quick Ride Platform, for any or no reason, without explanation,
effective upon sending written or email notice to the other party. Upon such termination, We
may retain an archived copy of records We have about You as required by law. We maintain sole
discretion to bar Your use of the Services in the future, for any or no reason. Even after Your
participation in the Quick Ride Platform is terminated, this Agreement will remain in effect.

YOUR INFORMATION

Your Information is any information You provide, configure, publish or display ("post") to the
Quick Ride Platform or send to other Users in the registration, or through ride creation, or in any
public message area (including, but not limited to the feedback section) or through any email
feature ("Your Information"). Your Information will be stored on computers. You consent to Us
using Your Information to create a User account that will allow You to participate in the
Services. You are solely responsible for Your Information and Your interactions with other
people in the public, and We act only as a passive conduit for Your online posting of Your
Information. When You use the Quick Ride Platform, You agree to provide accurate, current and
complete information as prompted by Our registration form and to maintain and timely update
Your Information to keep it accurate, current and complete at all times during the Term of the
Agreement. You agree that We and other people of the public may rely on Your Information as
accurate, current and complete. You acknowledge that if Your Information is untrue, inaccurate,
not current or incomplete in any respect, We have the right to terminate this Agreement and
Your use of the Services.

By accepting this Agreement, a Ride Giver agrees that We may obtain information about the
Ride Giver , including without limitation the Ride Giver’s driving record, references and credit
information. A Ride Giver hereby, expressly, and this shall be deemed to be a written consent as
per the relevant laws, authorizes Us to perform a background check on Ride Giver, and further
agrees to provide any necessary authorization through mail, letter or fax to facilitate Our access
to the Ride Giver’s official driving record, references and credit information during the term of
the Agreement.

SOCIAL MEDIA AND NETWORKING SITES

As part of the functionality of the Quick Ride Platform, You may be able to login through online
accounts You may have with third party service providers (each such account, a "Third Party
Account") by either:

1. Providing Your Third Party Account login information through the Quick Ride Platform;
or

2. Allowing Quick Ride to access Your Third Party Account, as is permitted under the
applicable terms and conditions that govern Your use of each Third Party Account.

You represent that You are entitled to disclose Your Third Party Account login information to
Quick Ride and/or grant Quick Ride access to Your Third Party Account (including, but not
limited to, for use for the purposes described herein), without breach by You of any of the terms
and conditions that govern Your use of the applicable Third Party Account and without
obligating Quick Ride to pay any fees or making Quick Ride subject to any usage limitations
imposed by such third party service providers. By granting Quick Ride access to any Third Party
Accounts, You understand that

1. Quick Ride may access, make available and store (if applicable) any content that You
have provided to and stored in Your Third Party Account (the "SNS Content") so that it is
available on and through the Quick Ride Platform via Your account, including without
limitation any demographic, image, friend, contacts or following/followed lists, and

2. Quick Ride may submit and receive additional information to Your Third Party Account
as indicated herein.

Unless otherwise specified in this Agreement, all SNS Content, if any, shall be considered to be
Your Information and Your Content for purposes of this Agreement. Depending on the Third
Party Accounts You choose and subject to the privacy settings that You have set in such Third
Party Accounts, personally identifiable information that You post to Your Third Party Accounts
may be available on and through the Quick Ride Platform. Please note that if a Third Party
Account or associated service becomes unavailable or the Quick Ride Platform’s access to such
Third Party Account is terminated by the third party service provider, then SNS Content may no
longer be available on and through the Quick Ride Platform. Please Note That Your Relationship
With The Third Party Service Providers Associated With Your Third Party Accounts Is
Governed Solely By Your Agreement(S) With Such Third Party Service Providers. Quick Ride
makes no effort to review any SNS Content for any purpose, including but not limited to, for
accuracy, legality or non-infringement, and Quick Ride is not responsible for any SNS Content.

Safety:

You are responsible for your safety w.r.t. the carpooling and Bikepooling using Quick Ride
Platfrom. Quick Ride is only a technology enabled social platform that helps you to initiate,
accept and undertake carpooling and Bikepooling in order to use sustainable means of
commuting, reduce fuel cost, reduce stress associated with driving and reduce overall traffic on
the roads. You are encouraged to use Quick Ride responsibly and safely
RESTRICTED ACTIVITIES

You agree that You will use the Services in a manner consistent with any and all applicable laws
and regulations. We reserve the right, but are not obligated to investigate and terminate Your
participation in the Quick Ride Platform if You have misused the Quick Ride Platform or the
Services, or behaved in a way which could be regarded as inappropriate or whose conduct is
unlawful or illegal.

With respect to Your participation on the Quick Ride Platform or through the Services, You
agree that You will not:

1. Impersonate any person or entity;

2. "Stalk" or otherwise harass any person;

3. Express or imply that any statements You make are endorsed by Us, without Our specific
prior written consent;

4. Use any robot, spider, site search/retrieval application, or other manual or automatic
device or process to retrieve, index, "data mine", or in any way reproduce or circumvent
the navigational structure or presentation of the Services or its contents of Quick Ride
platform;

5. Post, distribute or reproduce in any way any copyrighted material, trademarks, or other
proprietary information without obtaining the prior consent of the owner of such
proprietary rights;

6. Remove any copyright, trademark or other proprietary rights notices contained in the
Service;

7. Interfere with or disrupt the Services or the Quick Ride Platform or the servers or
networks connected to the Services or the Quick Ride Platform;

8. Post, email or otherwise transmit any material that contains software viruses or any other
computer code, files or programs designed to interrupt, destroy or limit the functionality
of any computer software or hardware or telecommunications equipment;
9. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any
information transmitted through the Service;

10. "frame" or "mirror" any part of the Service, without Our prior written authorization or use
meta tags or code or other devices containing any reference to Us or the Services or the
Quick Ride Platform in order to direct any person to any other web site for any purpose;
or

11. Modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or
otherwise disassemble any portion of the Services or any software used on or for the
Services or cause others to do so.

12. You further agree that Your Information and Your interactions on the Quick Ride
Platform shall not:

13. Be false, inaccurate or misleading (directly or by omission or failure to update

information);

14. Infringe any third party’s rights, including but not limited to: intellectual property rights,
copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity
or privacy;

15. Violate any law, statute, ordinance or regulation;

16. Be defamatory, trade libelous, abusive, obscene, profane, offensive, sexually offensive,
threatening, harassing, racially offensive or illegal material;

17. Contain any offensive anatomical or sexual references, or offensive sexually suggestive
or connotative language;

18. Include in Your Information any telephone numbers, street addresses, last names, URL’s
or E-mail addresses other than where explicitly asked for it in the Your registration and
profile section;
 19. Contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other
computer programming routines that may damage, detrimentally interfere with,
surreptitiously intercept or expropriate any system, data or personal information;

20. Create liability for Us or cause Us to become subject to regulation as a transportation

carrier or provider of taxi service; or

21. Link directly or indirectly to any other web sites. You further agree that You will not
transfer, use, or sell Your Quick Ride account and/or ID to any another party. We reserve
the right, but We have no obligation, to reject any Participant that does not comply with
these prohibitions.

22. Quick Ride should be used for sharing of personal vehicle empty seats with colleagues,
friends and neighbours. Quick Ride should be used for sharing empty seats in private
cars, it should not be used for any taxi service.

23. Quick Ride can be used maximum 2 times in a day

24. a) (and updated from time to time) for use of this platform and also self-certifies all
information provided by them to be accurate and true.

b) Definitions will follow common English definitions, unless they are specifically defined in
this section separately in which case the definitions specified in this document will prevail

c) Account is the user account that needs to be created by each user of Quick Ride for
registration and usage. It is detailed out in a following section of this document.

d) Fuel Card refers to a system of allowing users to store fuel credits earned through sharing
rides on the Quick Ride platform, using a plastic card with an encoded magnetic strip (with
relevant information). Each card will be assigned to only one unique user with identifiable
information to enable redemption of fuel credit points in the users account to buy fuel.

25. User Account - In order to use the Services each Member must create a User Account and
agrees to provide any personal information requested by Quick Ride. In particular,
Members will be required to provide their name,gender, age, title, valid telephone
 number and email address. Use of the Site is limited to those over the age of 18 years at
the time of registration.

Members agree and accept that all of the information they provide to Quick Ride when setting up
their User Account and at any other time shall be true, correct, complete and accurate in all
respects. Members also agree that any information supplied to Quick Ride or posted on the Site
in connection with any Trip, Vehicle or Car Sharing will be true, accurate and complete. Unless
expressly agreed by Quick Ride, Members are limited to one User Account per person/Member.
No User Account may be created on behalf of, or in order to impersonate, another person. Quick
Ride reserves the right to suspend the account or apply penalty for the users who violate the
intended use and terms and conditions.

26. No Commercial Activity

The Site and the Services are strictly limited to providing a Service for Ride givers and Ride
Takers to share a car or bike in a private capacity. The Services may not be used to offer or
accept car sharing for hire or reward or for profit or in any commercial or professional context.
The Services may be used only to offer or accept car sharing in exchange for sharing the cost of
the Trip between the Car Owner and the Co-Traveller. Members are reminded that using the
Services and offering Trips for hire or reward or in a commercial or professional capacity may
invalidate a Car Owners insurance and invite adverse legal actions by the road transport
authorities. Quick Ride shall not be in for any loss or damage incurred by a Member as a result
of any or breach by a Member of these Conditions including where any Car Owner (in breach of
these terms) offers Services through the Site in a professional or commercial capacity (thereby
potentially invalidating their insurance) and breach of any agreement between the Car Owner
and the Co-Traveler. Any offering of Trips in violation of the Conditions shall be at the sole risk
such Member and Quick Ride shall have no liability towards Members for such violations.
 27. Method of Payment

To support carpooling system among vehicle owners, Quick Ride sharing system implemented
following payment system. The riders shall link designated e-wallets and upon completion of the
ride, the money shall transfer from one person to another. However, the ride giver expressly
undertakes that all points / money redeemed from the Quick Ride Platform shall be used only for
the purposes of vehicle maintenance like fuel, service and insurance costs and such payment
shall not exceed the vehicle maintenance costs at any given time. If any violation observed, then
the company has all the rights to either suspend the account(s) of the user(s) or penalized up to
Rs. 3000/-.

PROPRIETARY RIGHTS

Quick Ride owns and retains ownership in the Quick Ride Platform, and all intellectual property
therein. Contingent upon Your compliance with the terms and conditions of this Agreement,
Quick Ride hereby grants to You a limited, non-transferable, non-exclusive, non-assignable,
revocable license to use the Quick Ride Platform on

1. any device that You own or control and as permitted by the Usage Rules set forth in Section
9.b. of the App Store, Play Store, Terms and Conditions (the "Usage Rules").

This license does not allow You to use the Quick Ride Platform on any device, You do not own
or control, and You may not distribute or make the Quick Ride Platform available over a
network where it could be used by multiple devices at the same time. You may not rent, lease,
lend, sell, redistribute or sublicense the Quick Ride Platform. You may not copy (except as
expressly permitted by this license and the Usage Rules), decompile, reverse engineer,
disassemble, attempt to derive the source code of, modify, or create derivative works of the
Quick Ride Platform, any updates, or any part thereof (except as and only to the extent any
foregoing restriction is prohibited by applicable law). Any attempt to do so is a violation of the
rights of Quick Ride and its licensors. If You breach this restriction, You may be subject to
prosecution and damages. The terms of the license will govern any upgrades provided by Quick
Ride that replace and/or supplement the Quick Ride Platform, unless such upgrade is
accompanied by a separate license in which case the terms of that license will govern.

You warrant and represent to Us that Your Information is posted by You and that You are the
sole author of Your Information. To enable the Quick Ride Platform to use Your Information
without violating any rights You might have in such information, You automatically grant, and
You represent and warrant that You have the right to grant, to Us and other Participants, a non-
exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers)
right to exercise the copyright, publicity, and database rights You have in Your Information and
Your Content, and to use, copy, perform, display and distribute such information and content and
to prepare derivative works of, or incorporate into other works, such information and content, in
any media now known or not currently known, with respect to Your Information. Quick Ride
will only use Your Information and Content in accordance with Our Privacy Policy. You may
remove Your Content or Your Information from the Quick Ride Platform at any time. If You
choose to remove Your Content or Your Information, the license granted above will
automatically expire, however You acknowledge that Quick Ride may retain archived copies of
Your Content. Quick Ride does not assert any ownership over Your Content; rather, as between
Us and You, subject to the rights granted to Us in these Terms of Service, You retain full
ownership of all of Your Content and any intellectual property rights or other proprietary rights
associated with Your Content. In addition, other Participants may post copyrighted information
on the Quick Ride Platform, which has copyright protection whether or not it is identified as
copyrighted. Except for that information which is in the public domain or for which You have
been given permission, You will not copy, modify, publish, transmit, distribute, perform, display,
or sell any such proprietary information of other Participants on the Quick Ride Platform.

INFORMATION CONTROL

Location data provided by the Quick Ride Platform is for basic location purposes only and is not
intended to be relied upon in situations where precise location information is needed or where
erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or
environmental damage. Neither Quick Ride, nor any of its content providers, guarantees the
availability, accuracy, completeness, reliability, or timeliness of location data displayed by the
Services.

Any of Your Information, including geolocational data, You upload, provide, or post on the
Quick Ride Platform may be accessible to certain Users of the Quick Ride Platform. We cannot
verify or guarantee the accuracy of the information Users provide Us on the Quick Ride
Platform, and We do not control the information provided by other Users that is made available
through Our system. Therefore, Quick Ride cannot and does not confirm each User’s purported
identity. You may find other User’s information to be offensive, harmful, inaccurate, or
deceptive. Please use caution and common sense when using the Quick Ride Platform. Please
note that there are also risks of dealing with underage persons or people acting under false
pretense. By using the Quick Ride Platform, You agree to accept such risks and Quick Ride is
not responsible for the acts or omissions of users on the Quick Ride Platform.

QUICK RIDE E-MAIL, TEXT, IN-APP Notification AND WHATSAPP

COMMUNICATIONS

E-mail communications, Whatsapp, In-App Notifications and text messages sent from Us or
through Us are designed to make Your Quick Ride experience more efficient. By becoming a
Participant, You specifically agree to accept and consent to receiving e-mail communications,
Whatsapp, In-App Notification and text messages initiated from Us or through Us, which
include, without limitation: message notification e-mails, e-mails or text messages informing
You about potential available Ride Givers or Ride Takers and e-mails informing You of
promotions We run and emails informing You of new and existing features We provide.
Standard text messaging charges applied by Your cell phone carrier will apply to text messages
We send. If You change Your mobile phone service provider, the notification service may be
deactivated for Your phone number and You may need to re-enroll in the notification service.
Quick Ride reserves the right to cancel the notification service at any time. If You do not wish to
receive any of our e-mail communications, Whatsapp, In-App Notifications or text messages,
you may not use the Services.
INTELLECTUAL PROPERTY

All intellectual property rights on the Quick Ride Platform and in the Services shall be owned by
Us absolutely and in their entirety. These rights include and are not limited to database rights,
copyright, design rights (whether registered or unregistered), trademarks (whether registered or
unregistered) and other similar rights wherever existing in the world together with the right to
apply for protection of the same. All other trademarks, logos, service marks, company or product
names set forth in the Quick Ride Platform are the property of their respective owners. You
acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other
information about the Quick Ride Platform or the Services ("Submissions"), provided by You to
Us are non-confidential and shall become the sole property of Quick Ride. Quick Ride shall own
exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted
use and dissemination of these Submissions for any purpose, commercial or otherwise, without
acknowledgment or compensation to You.

COPYRIGHT COMPLAINTS AND COPYRIGHT AGENT

Quick Ride respects the intellectual property of others, and expects Users to do the same. If You
believe, in good faith, that any materials on the Services infringe upon Your copyrights, please
send the following information to Quick Ride’s Copyright Agent at iDisha Info Labs Pvt Ltd.,
#96, 1st Floor, 3rd Cross, RJ Garden, Ashwath Nagar, Anand Nagar, Marathahalli, Bangalore -
560037.

1. A description of the copyrighted work that You claim has been infringed, including
specific location on the Services where the material You claim is infringed is located.
Include enough information to allow Quick Ride to locate the material, and explain why
You think an infringement has taken place;

2. A description of the location where the original or an authorized copy of the copyrighted
work exists – for example, the URL (Internet address) where it is posted or the name of
the book in which it has been published;

3. Your address, telephone number, and e-mail address;

 4. A statement by You that You have a good faith belief that the disputed use is not
authorized by the copyright owner, its agent, or the law;

5. A statement by You, made under penalty of perjury, that the information in Your notice
is accurate, and that You are the copyright owner or authorized to act on the copyright
owner’s behalf; and

6. An electronic or physical signature of the owner of the copyright or the person authorized
to act on behalf of the owner of the copyright interest.

INDEMNITY

You will defend, indemnify, and hold Us and Our officers, directors, employees, agents and any
third parties harmless for any losses, costs, liabilities and expenses (including reasonable
attorneys’ fees) relating to or arising out of Your use of the Service, including:

1. Your breach of this Agreement or the documents it incorporates by reference; or

2. Your violation of any law or the rights of a third party, including, without limitation, Ride
Givers, Ride Takers, other motorists, and pedestrians, as a result of Your own interaction
with such third party,

3. any allegation that any materials that You submit to Us or transmit to the Services or to
Us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual
property or other rights of any third party;

4. Your ownership, use or operation of a motor vehicle or passenger vehicle, including Your
provision of rides to Riders; and/or

5. any other activities in connection with the Services. This indemnity shall be applicable
without regard to the negligence of any party, including any indemnified person.
ONLINE CONTENT DISCLAIMER

Opinions, advice, statements, offers, or other information or content made available through the
Services, but not directly by Us, are those of their respective authors, and should not necessarily
be relied upon. Such authors are solely responsible for such content. We do not guarantee the
accuracy, completeness, or usefulness of any information on the Services and neither do We
adopt nor endorse nor are We responsible for the accuracy or reliability of any opinion, advice,
or statement made by parties other than Us. Under no circumstances will We be responsible for
any loss or damage resulting from anyone’s reliance on information or other content posted on
the Services, or transmitted to participants. We reserve the right, but We have no obligation, to
monitor the materials posted in the public areas of the Services. Notwithstanding this right, You
remain solely responsible for the content of the photos, profiles (including Your name, image,
and likeness), messages, notes, text, information, music, video, advertisements, listings, and
other content (the "Content") that You post in the public areas of the Services and in Your
private e-mail messages. We shall have the right to remove any such material that in Our sole
opinion violates, or is alleged to violate, the law or this agreement or which might be offensive,
illegal, or that might violate the rights, harm, or threaten the safety of Users or others. E-mails
sent between You and other participants that are not readily accessible to the general public will
be treated by Us as private to the extent required by applicable law.

The Quick Ride Platform contains (or You may be sent through the Quick Ride Platform or the
Services) links to other web sites ("Third Party Sites") as well as articles, photographs, text,
graphics, pictures, designs, music, sound, video, information, applications, software and other
content or items belonging to or originating from third parties (the "Third Party Applications,
Software or Content"). Such Third Party Sites and Third Party Applications, Software or Content
are not investigated, monitored or checked for accuracy, appropriateness, or completeness by Us,
and We are not responsible for any Third Party Sites accessed through the Quick Ride Platform
or any Third Party Applications, Software or Content posted on, available through or installed
from the Quick Ride Platform, including the content, accuracy, offensiveness, opinions,
reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third
Party Applications, Software or Content. Inclusion of, linking to or permitting the use or
installation of any Third Party Site or any Third Party Applications, Software or Content does
not imply approval or endorsement thereof by Us. If You decide to leave the Quick Ride
Platform and access the Third Party Sites or to use or install any Third Party Applications,
Software or Content, You do so at Your own risk and You should be aware that Our terms and
policies no longer govern. You should review the applicable terms and policies, including
privacy and data gathering practices, of any web site to which You navigate from the Quick Ride
Platform or relating to any applications You use or install from the Quick Ride Platform.

OTHER DISCLAIMERS

We, Our subsidiaries, officers, directors, employees and our suppliers provide the Quick Ride
Platform and the Services on an "as is" basis and without any warranty or condition, express,
implied or statutory. We do not guarantee and do not promise any specific results from use of the
Quick Ride Platform and/or the Services. We, Our subsidiaries, officers, directors, employees
and Our suppliers specifically disclaim any implied warranties of title, merchantability, fitness
for a particular purpose and non-infringement. Some states do not allow the disclaimer of
implied warranties, so the foregoing disclaimer may not apply to You. This warranty gives You
specific legal rights and You may also have other legal rights that vary from state to state. We do
not warrant that Your use of the Services will be accurate, complete, reliable, current, secure,
uninterrupted, always available, or error-free, or will meet Your requirements, that any defects in
the Services will be corrected, or that the Services are free of viruses or other harmful
components. We disclaim liability for, and no warranty is made with respect to, connectivity and
availability. We cannot guarantee that each User is at least the required minimum age, nor do We
accept responsibility or liability for any content, communication or other use or access of the
Quick Ride Platform or the Services by persons under the age of 18yrs in violation of this
Agreement. We are not responsible or liable in any manner for any Content posted on the Quick
Ride Platform or in connection with the Service, whether posted or caused by Users of the Quick
Ride Platform, by Quick Ride, by third parties or by any of the equipment or programming
associated with or utilized in the Quick Ride Platform or the Services. Although We provide
rules for User conduct and postings, We do not control and are not responsible for what Users
post, transmit or share on the Quick Ride Platform and are not responsible for any offensive,
inappropriate, obscene, unlawful or otherwise objectionable content You may encounter on the
Quick Ride Platform or in connection with any Content. Quick Ride is not responsible for the
conduct, whether online or offline, of any user of the Quick Ride Platform or Services. It also is
possible for others to obtain personal information about You due to Your use of the Quick Ride
Platform or the Services, and that the recipient may use such information to harass or injure You.
We are not responsible for the use of any personal information that You disclose on the Quick
Ride Platform or through the Services.

You are solely responsible for Your interactions with other Users. We reserve the right, but have
no obligation, to monitor disputes between You and other Users. Please carefully select the type
of information that You post on the Quick Ride Platform or through the Services or release to
others. We disclaim all liability, regardless of the form of action, for the acts or omissions of
other Participants or Users. Quick Ride only offers a venue that enables Ride Givers and Ride
Takers to match with each other. Quick Ride does not offer transportation services and Quick
Ride is not a transportation company. We are not involved in the actual transportation provided
by Ride Givers to Ride Takers. As a result, We have no control over the quality or safety of the
transportation that occurs as a result of the Service; nor do We have any control over the truth or
accuracy of the of Participants’ information listed on the Quick Ride Platform. We cannot ensure
that a Ride Giver or Ride Taker is who he or she claims to be or that a Ride Giver or Ride Taker
will actually complete an arranged service. We reserve the right to change any and all Content,
software and other items used or contained in the Quick Ride Platform and the Services at any
time without notice. Reference to any products, services, processes or other information, by trade
name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement,
sponsorship or recommendation thereof, or any affiliation therewith, by Quick Ride or the Quick
Ride Platform. The Quick Ride Platform and the Services may be temporarily unavailable from
time to time for maintenance or other reasons. Quick Ride assumes no responsibility for any
error, omission, interruption, deletion, defect, delay in operation or transmission,
communications line failure, theft or destruction or unauthorized access to, or alteration of, User
communications. Quick Ride is not responsible for any technical malfunction or other problems
of any telephone network or service, computer systems, servers or providers, computer or mobile
phone equipment, software, failure of email or players on account of technical problems or
traffic congestion on the Internet, on the Quick Ride Platform, on any web site or any
combination thereof, including injury or damage to User’s or to any other person’s computer,
mobile phone, or other hardware or software, related to or resulting from using or downloading
materials in connection with the Web and/or in connection with the Services.

LIMITATION OF LIABILITY

In no event will we, our subsidiaries, officers, directors, employees or our suppliers, be liable to
you for any incidental, consequential, or indirect damages (including, but not limited to, damages
for deletion, corruption, loss of data, loss of programs, failure to store any information or other
content maintained or transmitted by our services, service interruptions, or for the cost of
procurement of substitute services) arising out of or in connection with quick ride, our services
or this agreement (however arising, including negligence) even if we or our agents or
representatives know or have been advised of the possibility of such damages. We do not screen
the participants using the services in any way. As a result, we will not be liable for any damages,
direct, indirect, incidental and/or consequential, arising out of the use of quick ride or the
services, including, without limitation, to damages arising out of communicating and/or meeting
with other participants of quick ride or the services, or introduced to you via quick ride or the
services. Such damages include, without limitation, physical damages, bodily injury, death and
or emotional distress and discomfort.

Quick Ride has no responsibility whatsoever for the actions or conduct of “Ride Givers” or
”Ride Takers”. Quick Ride has no obligation to intervene in or be involved in any way in
disputes that may arise between ”Ride Givers”, “Ride Takers”, or Third Parties. Responsibility
for the decisions you make regarding providing or accepting transportation rest solely with You.
It is each user’s responsibility to take reasonable precautions in all actions and interactions with
any party they may interact with through use of the services. Quick Ride may but has no
responsibility to screen or otherwise evaluate potential users. Users understand and accept that
Quick Ride has no control over the identity or actions of the Ride Givers and Ride Takers, and
Quick Ride requests that users exercise caution and good judgment when using the services Ride
Givers and Ride Takers use the services at their own risk and evaluation.
RELEASE

In the event that You have a dispute with one or more Users, You agree to release Quick Ride
(and Our officers, directors, agents, subsidiaries, joint ventures and employees) from claims,
demands and damages (actual and consequential) of every kind and nature, known and unknown,
suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to
such disputes with other Users or to Your use of the Quick Ride Platform or the Services.

BREACH

Without limiting other remedies, We may terminate Your Participation, remove Your
Information, warn Our community of Your actions, issue a warning, and refuse to provide Our
services to You if:

1. You breach this Agreement or the documents it incorporates by reference;

2. We are unable to verify or authenticate any information You provide to Us;

3. We believe that Your actions may cause financial loss or legal liability for You, Our
users or Us, or subject Quick Ride or You or any other User to regulation by any state or
local government or regulatory agency; or

4. if We suspect that You have engaged in fraudulent activity in connection with the Quick
Ride Platform or the Services.

5. The feedback from other users is low

AGREEMENT TO ARBITRATE ALL DISPUTES AND LEGAL CLAIMS

You and We agree that any legal disputes or claims arising out of or related to the Agreement
(including but not limited to the use of the Quick Ride Platform and/or the Services, or the
interpretation, enforceability, revocability, or validity of the Agreement, or the arbitrability of
any dispute), that cannot be resolved informally shall be submitted to binding arbitration.
Disputes will be resolved by arbitration, by a single arbitrator appointed upon mutual consent by
the disputing Parties, in Bengaluru, India. If the Parties fail to appoint a sole arbitrator by mutual
consent then arbitrators shall be appointed in accordance with the Indian Arbitration and
Conciliation Act, 1996. The law of arbitration will be the Indian Arbitration and Conciliation
Act, 1996. Arbitration proceedings shall be conducted in English. The procedural rules
governing the arbitration shall be the arbitration rules of the Nani Palkhivala Arbitration Centre.
You Acknowledge And Agree That You And Quick Ride Are Each Waiving The Right To A
Trial By Jury Or To Participate As A Plaintiff or class member in any purported class action or
representative proceeding.

PRIVACY

We do not sell or rent Your Information to third parties for their marketing purposes without
Your explicit consent and We only use Your information as described in the Privacy Policy. We
view protection of users’ privacy as a very important community principle. We understand
clearly that You and Your information is one of Our most important assets. We store and process
Your information on computers that are protected by physical as well as technological security
devices. We use third parties to verify and certify Our privacy principles. If You object to Your
Information being transferred or used in this way, please do not use or access Our Services.

CONFIDENTIALITY

You agree not to use any technical, financial, strategic and other proprietary and confidential
information relating to Quick Ride’s business, operations and properties ("Confidential
Information") disclosed to You by Quick Ride for Your own use or for any purpose other than as
contemplated herein. You shall not disclose or permit disclosure of any Confidential Information
to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid
disclosure or use of Confidential Information of Quick Ride in order to prevent it from falling
into the public domain. Notwithstanding the above, You shall not have liability to Quick Ride
with regard to any Confidential Information which You can prove:

1. was in the public domain at the time it was disclosed by Quick Ride or has entered the
public domain through no fault of Yours;was known to You, without restriction, at the
 time of disclosure, as demonstrated by files in existence at the time of disclosure; is
disclosed with the prior written approval of Quick Ride;

2. becomes known to You, without restriction, from a source other than Quick Ride without
breach of this Agreement by You and otherwise not in violation of Quick Ride’s rights;
or

3. is disclosed pursuant to the order or requirement of a court, administrative agency, or

other governmental body; provided, however, that You shall provide prompt notice of
such court order or requirement to Quick Ride to enable Quick Ride to seek a protective
order or otherwise prevent or restrict such disclosure.

NO AGENCY

You and Quick Ride are independent contractors, and no agency, partnership, joint venture,
employee-employer or franchisor-franchisee relationship is intended or created by this
Agreement.

NOTICES, COMPLAINTS

Except as explicitly stated otherwise, any notices to Quick Ride shall be given by certified mail,
postage prepaid and return receipt requested to iDisha Info Labs Pvt Ltd., #96, 1st Floor, 3rd
Cross, RJ Garden, Ashwath Nagar, Anand Nagar, Marathahalli, Bangalore - 560037., and any
notices to You shall be provided to You through the Quick Ride Platform or given to You via the
email address You provide to Quick Ride during the registration process. In such case, notice
shall be deemed given 3 days after the date that the email was sent. Notice shall be deemed given
24 hours after email is sent, unless the sending party is notified that the email address is invalid.
Alternatively, We may give You notice by certified mail, postage prepaid and return receipt
requested, to the address provided to Quick Ride during the registration process. In such case,
notice shall be deemed given 3 days after the date of mailing.

To resolve a complaint regarding the Service, You should first contact Our Customer Service
Department by email at support@quickride.in.
GENERAL

This Agreement shall be governed by the laws India without regard to choice of law principles.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be
struck and the remaining provisions shall be enforced. You agree that this Agreement and all
incorporated agreements may be automatically assigned by Quick Ride, in Our sole discretion in
accordance with the "Notices" section of this Agreement. Headings are for reference purposes
only and in no way define, limit, construe or describe the scope or extent of such section. Our
failure to act with respect to a breach by You or others does not waive Our right to act with
respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and
agreement between the User and Quick Ride with respect to the subject matter hereof. Sections
referring to Services, Licenses, Liability Limit, Indemnity, and Resolution of Disputes shall
survive any termination or expiration of this Agreement.

TERMS APPLICABLE FOR ALL COGNIZANT EMPLOYEES ARE BELOW:

Terms and Conditions to be signed by the employees prior to using the carpooling platform/
travel application.

COGNIZANT DISCLAIMER: Cognizant Does Not Make Any Warranties, Guarantees, Or

Representations Of Any Kind, Express Or Implied, Including, Without Limitation, Any Implied
Warranty Of Merchantability Or Fitness For A Particular Purpose About Quick Ride Or The
Travel Application/Portal.

Employees herewith acknowledges that Quick ride portal is a third party portal and any use of
the same is at the sole risk of such user without any warranties or legal liability of any kind
on/from Cognizant. Cognizant is not liable for any theft, assault, loss, claims, refunds, damages
or liability of any kind, including but not limited to direct, indirect, incidental, punitive or
consequential damages suffered by the employee or any other person due to the use of Quick
Ride application services. Any portrayal of Quick Ride services should not be construed as an
endorsement or a recommendation by Cognizant for the use of Quick Ride’s products and
services. Cognizant assumes no responsibility for those services.
Employees further herewith acknowledges that this is not Cognizant provided official
transportation facility nor is this any recommended mode of commutation by Cognizant. This
facility is only for your personal use and shall not be considered as Cognizant transport.
Cognizant will bring the awareness of this travel application only as a part of its Go Green
initiatives and this travel is not part of the transportation provided by Cognizant as per
statutory/policy requirements.

Cognizant is not recommending this commutation as an official mode of transport and it is in

employees free will/voluntary that they select to travel using the application under their own risk
and liability. Cognizant employees are always recommended and advised/encouraged to use
Cognizant provided transport for official travel including travel from and to office location.
Cognizant does not take any liability for personal damages suffered by the employees due to
travel using the travel application since the same is availed out of the free will of the employee.
Female employees are discouraged from travelling using this application between 08.00 PM to
06.00 AM and if used it is at their own personal risk and safety.

Cognizant employees are encouraged to use Cognizant emergency number 1800 200 2345 in
case of any emergency circumstances faced during the travel. Employees shall not make any
claims against Cognizant for any loss, damage to personal property, injury suffered due to use of
the application.

Cognizant employees shall download, install and use the travel application only after reading all
the terms and conditions provided within the application and also after understanding the risk
and avail it at their own free will and safety.

SECURITY FEATURES AVAILABLE IN THE CAR POOL APPLICATION

1. PANIC BUTTON

2. No trip posting for Female employees between 8 PM-6 AM

TERMS APPLICABLE FOR ALL SAMSUNG EMPLOYEES ARE BELOW:

SAMSUNG DISCLAIMER: Usage of Quick Ride App is at the sole discretion of the
employee(s). Samsung neither promotes or advices the use of Quick Ride App. Samsung
disclaims any responsibility/ liability towards its employees or any third party(ies) for the risks
and consequences due to the use of Quick Ride App.

TERMS APPLICABLE FOR ALL AXA BUSINESS EMPLOYEES ARE BELOW:

AXA BS DISCLAIMER: Axa Bs Does Not Make Any Warranties, Guarantees, Or

Representations Of Any Kind, Express Or Implied, Including, Without Limitation, Any Implied
Warranty Of Merchantability Or Fitness For A Particular Purpose About Quick Ride Or The
Travel Application/Portal.

You may download, install and use the travel application only after reading all the terms and
conditions provided within the application and also after understanding the risk and avail it at
your own free will and safety. You herewith acknowledge that Quick Ride portal is a third party
portal and any use of the same is at the sole risk of such user without any warranties or legal
liability of any kind on/from AXA BS. AXA BS is not liable for any theft, assault, loss, claims,
refunds, damages or liability of any kind, including but not limited to direct, indirect, incidental,
punitive or consequential damages suffered by you or any other person due to the use of Quick
Ride application services. Any portrayal of Quick Ride services should not be construed as an
endorsement or a recommendation by AXA BS for the use of Quick Ride’s products and
services. AXA BS assumes no responsibility for those services. If you are a Female employee of
AXA BS, you are prohibited from travelling using this application between 06.45 PM to 06.00
AM and if you use it, you acknowledge that, it is at your own personal risk.

You further herewith acknowledge that this is not AXA BS provided official transportation
facility nor is this any recommended mode of commutation by AXA BS. This facility is only for
your personal use and shall not be considered as AXA BS transport. AXA BS will bring the
awareness of this travel application only as a part of its initiatives to encourage environment
protection and this travel is not part of the transportation provided by AXA BS as per
statutory/policy requirements.

AXA BS is not recommending this commutation as an official mode of transport and it is your
free will/voluntary option to select to travel using the application under your own risk and
liability. AXA BS employees always have the option and are encouraged to use AXA BS
provided transport for official travel including travel from and to office location. AXA BS does
not take any liability for personal damages suffered by you or any other person due to travel
using the travel application since the same is availed out of your free will.

You shall not make any claims against AXA BS for any loss, damage to personal property,
injury suffered due to use of the application.

Data Privacy applicable to AXA BS employees -

I hereby understand and agree that, in order to provide services, the Quick Ride platform may
collect, process, use and disclose my personal as well as sensitive personal information as set out
in this form and/or otherwise provided by me.

Further, when subscribing for the services provided by the Quick Ride platform, I understand
and agree that I will be using the services in my voluntary capacity and I understand that AXA
BS does not compel me to provide my personal or sensitive personal data or to use any of the
services as provided on the Quick Ride platform.

I understand that for any queries and complaints regarding collection, processing, use, correction
or disclosure of my personal as well as sensitive personal data as provided by me on the Quick
Ride platform, I need to reach out to the contact details as provided in the Quick Ride Privacy
Policy. AXA BS does not undertake any responsibility for any queries and complaints raised by
the users of the Quick Ride platform.
. PRIVACY POLICY

At Quick Ride, we are dedicated to protect your personal information and informing you
upfront about how we use the information. This privacy policy applies to all data gathered,
and all transactions supported through the Quick Ride application and services. Please
review this privacy policy periodically as we may revise it as and when required without
notice. Each time you use the Quick Ride platform or provide us with information, it is
assumed by default that you are accepting the practices and conditions described in this
privacy policy.

Data Collected From You:

In order to operate Quick Ride and to provide you with the information about products or
services that may be of interest to you, we may collect “personal information” (i.e.
information that could be used to contact you directly such as full name, postal address,
phone number, email address, bank account details or credit/debit card information, vehicle
information, identify proofs, your picture, etc.) or “demographic information” (i.e.
information that you submit or that we collect, that is not personal information; the latter
may include (but is not limited to zip code, hometown, gender, username, age/birth
date)browsing history information, searching history information, and registration history
information. We will also collect the contact information of your friends, if you choose to
connect your contacts and address book information with Quick Ride; and your login
credentials to your social network accounts, such as Facebook, LinkedIn and Twitter, if you
choose to connect those accounts with your Quick Ride account. You represent and warrant
that you have the authority to provide us with any such contact information. Demographic
information is divided into two categories:

“Non-public information”, which consists of ride transaction information and one-on-one

communications between you and other users of the Quick Ride platform;
How We Use Personal Information:

We use your email address and your other personal information to help us efficiently
operate Quick Ride platform, to contact and notify you regarding your transactions and
other activities on the Quick Ride platform (including, but not limited to, confirmation
emails, receipts, or important news that could affect your relationship with Quick Ride), to
forward you trip information from other users, to forward trip information from you to other
users, and to contact you and others to suggest potential matches. We use your contact
information to find and connect with your friends (when instructed by you). These types of
communications are known as “Operational Communications.” In some cases, operational
communications may also contain commercial messages, such as banner ads and special
offers.

To operate the Quick Ride platform, including processing your transactions and supporting
your activities on the Quick Ride platform, we may share your personal information with
our agents, representatives, contractors and service providers so they can provide us with
support services such as email origination,receipt or support services, customer relationship
management services and order fulfillment. We require these entities not to use your
information for any other purpose.

By purchasing or registering or making reservations for products or services offered or

sponsored by third parties on the Quick Ride platform or electing to receive
communications (such as emails or material by mail) or electing to participate in contests,
sweepstakes or other programs (such as discount or rewards programs), offered or
sponsored by third parties on the Quick Ride platform, you consent to us providing your
personal information to those third parties. Those third parties may use your personal
information in accordance with their own privacy policies. You will need to contact those
third parties to instruct them directly regarding your preferences concerning the use of your
personal information by them. Additionally, you agree that we may use and disclose all such
information so submitted to such third parties in the same manner in which we are entitled
to use and disclose any other information you submit to us.
Any third party with whom we are allowed to share your personal information is authorized
to use your personal information in accordance with our contractual agreements with such
third parties and in accordance with their own privacy policies, over which we have no
control and you agree that we are not responsible or liable for any of their actions or
omissions. Those who contact you will need to be instructed by you directly regarding
references for the use of your personal information by them.

Your information is shown and shared with other Quick Ride users, so that you are
connected and share the service. Every Quick Ride user and you, confirm explicitly that you
will use the information given by Quick Ride platform (other matching user profiles etc.)
only for using the services offered through Quick Ride platform. You will not be using this
information for any other purpose/share with others.

How We Use Demographic Data:

We may review all demographic data. We may use public information to enable other users
to search your profile, to determine whether your trip details fit other users’ requirements
and to communicate with you. We may use demographic information to tailor the Quick
Ride platform and communications to your interests. We may also share demographic
information with advertisers on an anonymous and aggregated basis (i.e. without revealing
your identity). One of the reasons we may do this is to increase the likelihood that our
advertisers' goods and services will appeal to you as a user of the Quick Ride platform. Our
sharing of demographic information with advertisers is anonymous (i.e. we do not tell
advertisers which particular Quick Ride users are members of which demographic groups)
subject to the rest of this privacy policy. When you respond to an advertisement, however,
we ask you to remember that if that ad that is targeted to a demographic group and you
decide to give the advertiser your personal information, then the advertiser may be able to
identify you as being a member of that demographic group.
How to Edit Your Information:

Quick Ride provides you with the ability to access and edit your personal information. To
update your personal info, click Settings in the Quick Ride menu to start with. There you
can view, update and correct your account information.

Our databases automatically update any personal information you edit in your profile; or we
edit on your request. Information transmitted through boards, chats, and polls or through
any other means remain in our databases and become the property of Quick Ride upon
submission. Keep this in mind if you decide to communicate personal information through
any of these applications.

Information Retention:

To preserve the integrity of our databases, standard procedure calls for us to retain
information submitted by members for an indefinite length of time. Quick Ride understands
your submissions as consent to store all your information in one place for this indefinite
length of time as we prefer. We will also respond to written member requests to nullify
account information. Also, by using the Quick Ride platform, you do hereby represent and
warrant that you understand and agree that all information submitted by you through the
Quick Ride platform or otherwise to Quick Ride becomes the property of Quick Ride and
may be used in the sole discretion of Quick Ride in accordance with this privacy policy and
the terms of use. Quick Ride stores the data in India.

Choice to Opt Out:

Quick Ride gives users the option to remove their information from our databases, to not
receive future communications or to no longer receive our services. Users can opt out by
submitting the written request to Quick Ride administration.

Cases in hich We Share Personal Information:

Your personal information may be passed on to a third party in the event of a transfer of
ownership or assets or bankruptcy. We may also disclose personal information when we
determine that such disclosure is necessary to comply with applicable law, to cooperate with
law enforcement agencies or to protect the interests or safety of Quick Ride or other users of
Quick Ride services. We also may disclose your personal information to our subsidiary,
parent companies, affiliated legal entities and businesses with whom we are under common
corporate control. Whenever personal information is disclosed under this paragraph, we may
also disclose your demographic information along with it, on a non-anonymous basis. All
our parent, subsidiary and affiliated legal entities and businesses that receive your personal
information or non-anonymous demographic information from us will comply with the
terms of this privacy policy with respect to their use and disclosure of such information.

Disclosure of Information for Legal purposes:

Quick Ride reserves the right to disclose the information for Legal, Police and Government
authorities as per the requests.

Security:

Your Quick Ride profile is password-protected so that only you and authorized Quick Ride
employees have access to your account information. If you have registered for Quick Ride
using Facebook or other social network accounts , then your login and password shall be the
same as your respective social networks’ login and password. In order to maintain this
protection, do not give your password to anyone. Quick Ride staff will never proactively
reach out to you and ask for any personal account information, including your password. If
you share a computer, you should sign out of your Quick Ride account and close the
browser window before someone else logs on. This will help protect your information
entered on public terminals from disclosure to third parties.

Quick Ride makes every effort to ensure that your information is secure on its system.
Quick Ride has staff dedicated to maintaining privacy policy as set forth herein and other
privacy initiatives, periodically reviewing web security and making sure that every Quick
Ride employee is aware of our security practices. Quick Ride cannot guarantee the security
of any information you transmit to us and you do so at your own risk. Quick Ride expressly
disclaims any liability that may arise should any other individual obtain the information you
submit on the Quick Ride platform.

Quick Ride has security measures in place to protect against the loss, misuse and alteration
of the information under our control. Your information may be transferred to and
maintained on computer networks which may be located outside of the state, province,
country or other governmental jurisdiction in which you reside, and the country or
jurisdiction in which these computer networks are located may not have privacy laws as
protective as the laws in your country or jurisdiction.

The Quick Ride platform may contain links to other web sites. We are of course not
responsible for the privacy practices of other web sites. We encourage our users to be aware
when they leave the Quick Ride platform to read the privacy statements of each and every
web site that collects personally identifiable information. This privacy policy applies solely
to information collected by the Quick Ride platform.

Updating of our Privacy Policy For Previously Gathered Information:

The privacy policy will be updated periodically as per needs. We also encourage you to
review this privacy policy periodically. By using the Quick Ride platform, you do hereby
represent and warrant that you have read, understand and agree to all terms of agreement.
Each time you use the Quick Ride Platform, you agree to all terms set forth in this
agreement and any other policies published by Quick Ride on the Quick Ride platform.
Please note that we will continue to have the right to change our privacy policy and
practices, and how we use your personally identifiable information.
 OBJECTIVES OF THE STUDY

The main objective is to determine the current consumer behavior levels of the customers
with regards to Quick Ride.
 RESEARCH METHODOLOGY

The survey technique is intended to secure one or more items of information from a
sample of respondents who are representatives of a larger group. The information is recorded on
a form known as questionnaire. As data are gathered by asking questions from persons who are
believed to have desired information, the method is known as questionnaire technique.

REASONS FOR WIDE USE OF THIS METHOD:

 It can secure both quantitative and qualitative information directly from the respondents.
 It is the only method of directly measuring attitudes and motivations.
 It is quite flexible in terms of the types of data to be saaembled, the method of collection
or the timing of research.

Meaning of Research

According to D. Slessinger and M. Stephenson in the Encyclopedia of social sciences

define research as “the manipulation of things, concepts or symbols for the purpose of
generalizing to extend, correct or verify knowledge, whether that knowledge aids in construction
of theory or in the practice of an art”.

TYPES OF RESEARCH

1. Exploratory Research,
2. Descriptive Research.

Exploratory Research:

Exploratory research studies are also termed as formulate research studies. The main
purpose of such studies in that of formulating a problem for more precise investigation or of
developing the working hypothesis forms an operational point of view.
Descriptive Research:

Diagnostic Research studies determine the frequency with something occurs or its
association with something else.

In this project, information pertaining to customer needs satisfaction and their

demographic profile was collected; hence it is a descriptive research.

1) Primary data:

Meaning: Primary sources of data are the data which

needs the personal efforts of collect it and which are not readily available.

Primary source of data are the other type of source through which the data was collected.

Following are few ways in the data was collected:

1. Questionnaires: It is the set of questions on a sheet of paper was being given to the of fill it,
bases on which the data was interpreted.

2. Direct interviewing: Direct interviewing involved the process where I asked the questions
directly to the customers and I got the feedback.

2) Secondary data:

Secondary sources are the other important sources through which the data was collected.

These are the readily available sources of the data where one had need not put much
effort to collected, because it is already been collected and part in an elderly manner by some
researcher, experts and special.

The secondary sources helpful for the study were

1) Text books like marketing management research methodology

Advertisement and sales promotion etc.
 2) Internet was made use for the collection of the data.
3) News papers were also referred.
4) Business magazines were referred.

3) Sample size:
By using judgment random sampling technique 100 respondents are selected for
the purpose of the study.

4) Period of study:
The study is undertaken in the duration of 34 days.

5) Research approach:
The survey method was adopted for collected the primary data. Survey research is
systematic gathering of data from respondent through questionnaire.

6) Research instrument:
The data for this research study was collected by survey technic using interview
method guided by questionnaire.

7) Collection of Data:
Questionnaire and personal interviews are the methods that I have used for collecting
the data.
 DATA ANALYSIS AND ENTERPRISES

1. – Monthly Income Status:-

Monthly Income No. of respondent

30000-50000 31

51000-100000 12

above 100000 7

No. of respondent

14%

24%
62%

30000-50000 51000-100000 above 100000

2. – Information source about Quick Rider?

No. of respondent

News paper 7

T.V ad 2

Trade show 10

Internet 1

Peer group 21

Personal approach by dealer 14

No. of respondent

25% 13%
4%

18%
2%
38%

News paper
T.V ad
Trade show
Internet
Peer group
Personal approach by dealer
3. - Which language News paper and T.V channel do you prefer?

No. of respondent

Hindi 19

English 26

Other 5

No. of respondent

10%
38%

52%

Hindi English Other

4. - Have you seen Quick Rider advertisement (print ad or T.V commercial)?

No. of respondent

Print ad 37

T.V commercial 13

No. of respondent

26%

74%

Print ad T.V commercial

5. - Was after sales services of Quick Rider are effective?

No. of respondent

Yes 41

No 9

No. of respondent

18%

82%

Yes No
6. - What was the influencing power of satisfaction?

No. of respondent

Discount 34

Brand ambassador 3

Free gifts 2

Mileage 11

No. of respondent

22%

4%

6%
68%

Discount Brand ambassador Free gifts Mileage

7. - How many times do you see Quick Rider and competitors advertisement?

No. of respondent

Mahindra (monthly) 9

Tata Motors (Weekly) 13

Maruti (daily) 17

Honda (weekly) 11

No. of respondent

Mahindra (monthly)

22% 18%
Tata motors
(Weekly)
Maruti (daily)
26%
34%
Honda (weekly)
8. - Which car are you satisfied? Please rank 1 to 5 as below cars.

Rating Scale

No. of respondent

Mahindra 4

Tata Motors 1

Maruti 3

Honda 2

No. of respondent

20%
Mahindra
40%
Tata motors
Maruti
30% Honda
10%
9. - What is the influencing power of the satisfaction?

No. of respondent

Look 21

Technology 4

After sales service 17

Engine performance 8

No. of respondent

16%

42%

34%
8%

Look Technology After sales service Engine performance

10. - Which additional benefit satisfied you for Quick Rider?

Benefits No. of respondent

Discount 19

Free accessories 2

Free gift 4

Extended warranty 3

Service 7

Offers 5

Test Drive 12

No. of respondent

24%
34%

10%
4%
14% 6% 8%

Discount Free accessories Free gift

Extended warranty Service Offers
Test Drive
11. – Which feature do you most like in Quick Rider?

Attributes No. of respondent

Looks 4

Interior 2

Comfort 6

Mileage 22

Safety 3

Boot Space 13

No. of respondent

8% 4%
26%
12%

6%

44%

Looks Interior Comfort Mileage Safety Boot Space

12. – Which part of promotional activity do you most prefer to buy a car? Please rank 1 to 15

Trade Show 1

Discount 3

Free gift 1

Safety feature 5

Mileage 4

Interior 2

Look 9

Special Package 1

Test driving 7

Engine performance 5

Seating arrangement 2

Over all feature 1

Technology 6

Brand Ambassador 1

Service part 3
 2% 6% 2% 6%
2%
12% 10%

2%
4% 8%

10% 4%

14% 16%
2%

Trade Show Discount Free gift Safety feature

Mileage Interior Look Special Package
Test driving Engine performance Seating arrangement Over all feature
Technology Brand Ambassador Service part
13. after Sales service promotion activity for Quick Rider Feed back from customer

No. of respondent

Fair 13

Good 19

Excellent 18

No. of respondent

26%
36%

38%

Fair Good Excellent

14. - Are you satisfied with Quick Rider?

No. of respondent

Yes 41

No 9

No. of respondent

18%

82%

Yes No
 FINDING

Though, best efforts have been made to make the study fair, transparent and error free. But there

might be some inevitable and inherent limitations. Though outright measure are undertaken to

make the report most accurate.

The limitation of the survey are narrated below:

 The project is valid for Lucknow only.

 There may be some biased response form the respondents

 Some respondents did not provide the full data.

 Unwillingness on the part of the customers to disclose the information as per the questionnaire.

 The decisiveness on the part of the customers regarding some question hence difficulty faced in

recording and analyzing the data.

 CONCLUSION

The study reveal the customer satisfaction about the call taxi services, the factors they

give importance in selection of the service provider, tariff, comfort, convenience, service

quality and customer care rendered. This will help the service providers as an important

input to understand about the customer satisfaction about their service, and to what extent

they are with us by utilizing our services. The finding depicts the exact replica of the

customer’s mindset and level of satisfaction towards the service providers operating the

call taxi in the Chennai market. Appropriate suggestions were provided considering the

facts and feasibility, if the market players take these outcomes into account and act, its

sure to create fullest satisfaction rather delight the customers and expand the market base.

This will also help the service providers full fill the customer expectation that fetches the

goodwill and develop their brand image in the market.

 RECOMMENDATIONS

An attempt has been made to suggest to the Quick Ride a few measures. These suggestions have
been made within the preview of the data available.
1) The company must go for some more promotional activities rather than TV,
advertisement, hoarding and news papers.

2) The company has to conduct the periodical meetings with customers and take their
valuable suggestions.

3) The company may adopt policy of discounts cards and gifts to customers while
purchasing the products.

4) Innovative efforts must be launched to improve the position through better marketing
strategies.
 QUESTIONNAIRE

1. – Monthly Income

Monthly Income

30000-50000

51000-100000

above 100000

2. – Information source about Quick Ride?

News paper

T.V ad

Trade show

Internet

Peer group

Personal approach by dealer

3. - Which language News paper and T.V channel do you prefer?

Hindi

English

Other

4. - Have you seen Quick Ride Advertisement(print ad or T.V commercial)?

Print ad

T.V commercial
5. - Was after services of Quick Ride are effective?

Yes

No

6. - What was the influencing power to satisfaction?

Discount

Brand ambassador

Free gifts

Mileage

7. - What is the influencing power of satisfaction?

Look

Technology

After sales service

Engine performance

8 - Which additional benefit attract you for Quick Ride?

Benefits

Discount

Free accessories

Free gift

Extended warranty

Service

Offers

Test Drive
9. – Which feature do you most like in Quick Ride?

Attributes

Looks

Interior

Comfort

Mileage

Safety

Boot Space

10. Are you satisfied with Quick Ride.

yes

No
 BIBLIOGRAPHY

https://quickride.in
https://quickride.in/index.php
http://sride.co/
https://www.olacabs.com/
https://zify.co/

http://www.go-aya.com/

https://yourstory.com/2015/05/carpooling/

http://bwdisrupt.businessworld.in/article/Carpooling-Set-to-Hit-the-Growth-Highway/31-08-
2016-105092/

http://www.iamwire.com/2015/04/travel-group-ibibo-launches-carpooling-app-named-
ryde/115430

https://en.wikipedia.org/w/index.php?search=uber+india&title=Special%3ASearch&go=Go

https://www.blablacar.co.uk/blablalife/whats-new/blablacar-opens-in-india