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Cool Vendors in Artificial Intelligence Across

the Supply Chain
Published: 2 May 2018 ID: G00351622

Analyst(s): Andrew Stevens, Monica Zlotogorski, Bart De Muynck

Startup vendors are introducing technologies that can embed and enable
artificial intelligence techniques to meet supply chain objectives. Chief
supply chain officers can use this research to discover innovative technology
solutions from Cool Vendors exploiting AI's disruptive and strategic role.

Key Findings
■ Supply chains are complex, dynamic and have multiple touchpoints and interactions. Artificial
intelligence (AI) techniques are ideally suited to detect and respond to patterns, identify
anomalies and map out synergies buried in these data-rich environments.
■ AI can extract responsive and meaningful insights often invisible to humans through analysis
and interpretation of high-order data such as images, sounds and speech.
■ AI is in the unique position to embed AI techniques across exciting, planned and emerging
technology solutions in supply chains to enable sustainable growth.
■ Artificial intelligence is an emerging and developing technology framework across the supply
chain. It can stand on its own as a principle technology capability, as a programmable input and
as a planned supply chain output.

Recommendations
To take advantage of AI technology solutions for competitive advantage across the supply chain:

■ Assess opportunities for AI-powered applications across your supply chain to predict or
eliminate risks in process and service-centric environments and identified bottlenecks.
■ Ensure early use-case justification for AI applications incorporates detailed mapping of data
profiles across your targeted areas: Accessibility, volume, governance and quality of data will
accelerate AI's potential delivery.
■ Explore solutions that are successfully enabling AI across the supply chain in areas such as
industrial manufacturing, customer experience, transportation platooning, network visibility and
predictive maintenance of operational assets.

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■ Use AI as a progressive, layered application model that can deliver domain excellence,
optimizations and scalable business outcomes across the end-to-end supply chain.

Table of Contents

Strategic Planning Assumption............................................................................................................... 2

Analysis.................................................................................................................................................. 2
What You Need to Know.................................................................................................................. 4
Evaluate the Value of Artificial Intelligence....................................................................................5
ClearMetal........................................................................................................................................ 7
Falkonry............................................................................................................................................8
Narvar.............................................................................................................................................. 9
Peloton...........................................................................................................................................11
Presenso........................................................................................................................................ 12
Gartner Recommended Reading.......................................................................................................... 13

List of Tables

Table 1. Artificial Intelligence Applications............................................................................................... 4

List of Figures

Figure 1. Organizations' Interest in Investing in AI................................................................................... 5

Figure 2. Artificial Intelligence Disrupts and Influences Supply Chains..................................................... 7

Strategic Planning Assumption

By 2020, intelligent algorithms and enabled artificial intelligence techniques will be embedded
across 15% of all supply chain technology solutions.

Analysis
This research does not constitute an exhaustive list of vendors in any given technology area, but
rather is designed to highlight interesting, new and innovative vendors, products and services.
Gartner disclaims all warranties, express or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.

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Artificial intelligence encompasses a range of technologies, techniques and algorithms that

empowers machines, systems and devices to make autonomous decisions previously requiring
human intervention. This automation can accelerate the pace and advance the precision of business
operations, as well as free up valuable resources for redeployment or more creative assignments. AI
can be delivered through quantitative systems that progressively learn (through statistical and high-
volume analysis of data) to identify patterns as well as perform qualitative forecasting and
classification through images, sound and speech recognition. AI applications have already shown
early promise with applications applying special algorithms and machine learning across supply
chains (see Note 1 for more about machine learning and other topics related to this research).

AI programs can extract meaningful information from diverse datasets residing across the supply
chain and perform fine-grained actions that individually are too small to justify the human
intervention but have a material aggregate impact on efficiency. Continuous and progressive
learning by example will help supply chains build out layers of "intelligence" that can supplement
human ingenuity. Eventually, this capability will have an influence across all measurable success
attributes such as speed, volume, accuracy, efficiency and capacity. But just how the designation of
"intelligence" will eventually be categorized across supply chains is still an open-ended topic for
debate and discussion. However, as more use cases develop, it is expected that clarity will
materialize in this area.

Chief supply chain officers can look at AI as building blocks —

a collection of technologies that are evolving and currently not
well-integrated. Many of these technologies already appear in
larger systems, such as search engines, industrial robots,
speech recognition and data mining solutions (see "The 2018
Top 8 Supply Chain Technology Trends You Can't Ignore").

The prominence of machine learning capabilities (and to a lesser extent, deep learning) in recent
years has demonstrated AI as a potential technology option for a variety of use cases and scenarios
across supply chains (see "Find Inspiration in 10 Use Cases of Artificial Intelligence in the Supply
Chain"). These use cases indicate the early success of AI initiatives. Table 1 lists a few
representative examples of early AI applications across the supply chain.

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Table 1. Artificial Intelligence Applications

Examples of AI's Early Success Across Supply Chains

■ Machine learning for predictive analytics and maintenance across manufacturing footprints
1

■ Autonomous retail robots employing computer vision and machine learning to scan inventory and look for
2
patterns in product or price discrepancies

■ Predictive weather analytics for inventory management; advanced forecasting aligned to current and planned
2
stock data for individual retail locations

■ Collaborative robots able to perceive the environment around them for harmonized and safe working practices
3
alongside human co-workers in production facilities

■ Chatbots and expert systems in operational procurement

4

■ Autonomous vehicles for logistics and shipping

4

■ Natural-language processing for data cleansing, governance for sustainability reporting

5

Source: Gartner (May 2018)

What You Need to Know

Artificial intelligence gives rise to a range of intelligent implementations. These include physical
devices such as robots or autonomous vehicles, and apps and services such as virtual personal
assistants (VPAs), virtual customer assistants (VCAs) and smart advisors. These implementations
will be delivered as a new class of intelligent apps and things.

AI is not a new concept or technology. Since the early 1950s, there have been demonstrable
6
examples of learning programs applied through machines. Subsequent decades saw advances in
78
algorithmic programming. , These advances paved the way for the first industrial robotics
applications that could perceive motion and solve problems. They also resulted in natural-language
processing and the first prototypes of autonomous controlled vehicles.

The 1990s saw the advent of programmed intelligent machines that could better-automate tasks
normally requiring humans and do it more affordably through deep data analysis and progressive
learning through examples and experience. This decade also saw the first examples of scalable
machine learning and self-learning capabilities as supply chains started to align toward more
digitalized capabilities.

Since the 1990s, companies have begun to re-evaluate potential applications as much larger
volumes of rich data have provided opportunities for data mining and deep learning. And AI
continues to become more and more important to businesses around the world. In fact, Gartner
identified artificial intelligence as one of "The 2018 Top 8 Supply Chain Technology Trends You Can't
Ignore." Additionally, in the 2017 Gartner Supply Chain Technology User Wants and Needs Survey,

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we asked supply chain management end-user respondents to share their views on the importance
of emerging technologies, including AI (see Figure 1 and the Evidence section). Forty-eight percent
said they currently invest in AI, and have budgeted for 2018 or plan to invest after 2018. While that
leaves a hefty 52% with no plans to invest in artificial intelligence, it is clear that the vendors
included in this research can be of help for those companies planning to invest in this emerging
technology.

Figure 1. Organizations' Interest in Investing in AI

Source: Gartner (May 2018)

Evaluate the Value of Artificial Intelligence

When evaluating business scenarios and technology solutions in which AI could drive specific
business value, leaders should evaluate the potential value of AI. But understand that artificial
intelligence still has a very "loose" and often wide interpretation, and is still at the very early
evolution stages in its true scale and scope.

In their evaluation, chief supply chain officers must consider AI to be an application layer that could
realize benefits across domains in the supply chain, and ultimately across end-to-end supply
chains. But they must also recognize AI's ability to embed across other emerging technology
solutions to create higher levels of automation, efficiencies and optimization. The volume of raw

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legacy or unstructured data that now resides across supply chains can in itself create bottlenecks
and suboptimal processes. These impediments can create immediate opportunities for companies
to home in on how AI solutions can assist across the progressive steps of cleansing and
governance.

AI powered through intelligent algorithms and large data pools is in the unique position of being able
to exert influence and embed across seven other emerging technology trends (see Figure 2). This
capability creates opportunities for these trends to mature from passive modes of execution to more
integrated predictive operating models that can provide insights that can shape and influence
decision making across broader regions of the supply chain.

At a more undefined level, artificial intelligence is also a viable proposition as a stand-alone

technology objective and goal for companies across their supply chains. However, AI is still broadly
undefined and is on its own exploratory journey as it begins to scale and execute across supply
chains.

Figure 2 outlines artificial intelligence's disruptive role and influences across the supply chain today
and in the future. Ironically, AI as a stand-alone technology resides at the lowest levels of the
Gartner Hype Cycle Innovation Trigger (see "Hype Cycle for Artificial Intelligence, 2017"). But make
no mistake, AI stands to be a driving force for maturity and further innovation across the remaining
seven categories of the technology trends that cannot be ignored.

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Figure 2. Artificial Intelligence Disrupts and Influences Supply Chains

Source: Gartner (May 2018)

The following five vendors offer a variety of technology solutions based on artificial intelligence and
machine learning across several use cases. These solutions offer companies the opportunity to
save time and money across the supply chain, while providing efficiency in operations.

ClearMetal
San Francisco, California (www.clearmetal.com)

Analysis by Andrew Stevens

Why Cool: ClearMetal solutions apply machine learning and AI techniques for cleaning, grouping
and analyzing supply chain data to provide predictive visibility and decision making across end-to-
end supply chain networks, especially for international (ocean and land) transportation and logistics
companies. ClearMetal's solutions build layers of intelligence from the bottom up, working
"underneath the assets" to extract hidden or obscured data, and address major data volume and
quality bottlenecks that often plague many regions of supply chains. Previously, companies
forecasted through multiple exchanges across spreadsheets, grouping series of isolated predictions
at ports and transaction handover points, often accessing outdated pockets of data. Traditional

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applied analytics and visibility software platforms were compromised by not being able to
streamline or home in high-quality, grouped source datasets (which in turn provided optimal
pathways for accelerated machine learning and broader applications of AI techniques). ClearMetal's
technology extracts, mines and maps out across every decision point as part of transportation
containers' exchange and transactions, such as location, route, time series data, unloading
equipment utilization, yard and docking capacity, labor hours and telematics from couriers.

ClearMetal solutions provide capabilities for automatic ingestion of raw electronic data interchange
(EDI) data combined with third-party information. Intelligent algorithms parse data across APIs and
interfaces to deliver more structured packets of information. This process enables more responsive
tracking and visibility across logistics and supply chain events, transactions and operational
milestones. The ClearMetal solution continually mines and analyzes data through simulation engines
available in real time through apps and dashboards. Decision support tools help end customers to
assess risks associated with freight shipments and make decisions in a structured, predictive and
more accurate manner. Continually refreshing quality data inputs allow for continual learning
opportunities through AI techniques for developing new business intelligence across supply chains.
These data inputs also put decision making in the hands of customers in areas such a physical
network planning, risk management, capacity utilization and inventory optimization. Use cases
include elevated shipment throughput by predicting container availability for pickup at port for
motor carriers, optimizing positioning of inventory across distribution center networks and efficient
warehouse labor utilization through predictive and more accurate ETAs. ClearMetal is one of the first
solutions providers to apply AI to address scale in both upstream and downstream trading partners
across the supply chain.

Challenges: With the predominance of existing automation and optimization tools and systems, as
well as platforms delivering both scalable and executional visibility, ClearMetal needs to clearly
refine its value proposition. The company can do this by targeting sponsors from across the
networks with key representation from C-suites, operational strategy planners and technical
operations. These representatives must be adept at clearly articulating the solution's value for near-
term risk objectives while realizing its ability to scale and extend across organizations, and adapting
in dynamically changing marketplaces. Change management across trading partners that are at
different levels of supply chain maturity and the perceived negative influence of AI applications for
labor redundancy and control will also need to be overcome.

Who Should Care: Chief supply chain officers, chief digital or transformation officers, and global
transportation and logistics leaders across the supply chain should explore ClearMetal. Additionally,
supply chain operational and IT leaders working in areas such as data quality, business continuity
planning, risk management and planning for digital capabilities for network strategy across the end-
to-end supply chain will also be interested.

Falkonry
Sunnyvale, California (falkonry.com)

Analysis by Andrew Stevens

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Why Cool: The Falkonry LRS solution allows customers (in real time) to improve throughput, quality,
yield and safety in their manufacturing or process operations based on predictive analytics
assessment powered through operational machine learning. Falkonry applies machine learning
techniques through real-time pattern discovery and condition monitoring, providing early warnings
based on advanced predictive analytics. Their solutions tap into readily available time series data
generated through existing industrial equipment and production systems across industrial
manufacturing and process networks in supply chains. Falkonry partners extensively in key areas
such as data infrastructure and historians (e.g., OSIsoft), cloud infrastructure (e.g., Microsoft Azure,
Amazon Web Services, Oracle Cloud), and data connection across machines, telematics and
sensors (e.g., PTC). Falkonry's machine learning algorithms discover invisible patterns and trends
using multivariate analysis techniques in complex or time-critical process steps and phases. The
solution discovers "patterns of interest" and identifies "conditions" across disparate streams of
transactional and operational data that is continually streamed and analyzed. In scenarios of use
cases where data is highly fragmented as a result of accessibility or data silos, the solution can
analyze and compensate progressively through advanced signal processing.

Falkonry LRS can be deployed at a localized domain or centrally across multiple lines and plants
across enterprises. Engineers and manufacturing leaders working across supply chains can import
data streams to develop machine learning models. The machine learning algorithms first run
unsupervised learning to develop models (i.e., categorize data into unlabeled conditions). This is
followed by semisupervised learning, where the operations or process engineer provides "labels" to
any known conditions. Use cases include reducing machine downtime, optimization of yields across
batches, real-time estimation for quality assessment and predictive analytics for hazards and safety
across operations. Falkonry's capability is delivered through a SaaS model deployed either on-
premises, through hardware appliances or the customer's private cloud. Delivery may also be
hosted cloud through a range of providers (solutions agnostic).

Challenges: Falkonry's solutions have significant potential but will need to tackle fundamental
challenges that still exist in the manufacturing and processing domains of many industrial supply
chains. Functional silos of excellence that work independently but effectively may still be reliant on
paper-based or semimanual levels of operations. These procedures will need to begin to be
digitized to establish pathways to greater levels of both internal and external interoperability.
Challenges may also exist in securing the appropriate resources to develop early modeling and
output that can clearly translate into actionable business decisions in a real-time setting.

Who Should Care: Chief supply chain officers, chief operations officers, chief digital officers, chief
technology officers and chief information officers should care. Additionally, senior leaders in
manufacturing operations, or those who have responsibility for process optimization across
multiphase or step process transactions, should take a look. Heads of quality, continuous
improvement, safety, and supply chain network planning and strategy across the supply chain will
also be interested in exploring the scope of this solution.

Narvar
San Francisco, California (corp.narvar.com)

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Analysis by Monica Zlotogorski

Why Cool: Narvar enhances the consumer postpurchase experience, providing retailers with an
effective tool to compete with e-commerce powerhouses. The solution provides a more seamless
customer experience, helping brand owners forge stronger and more sustainable relationships and
interactivity with customers.

Narvar offers a software as a service (SaaS) platform that includes proactive, branded tracking and
notifications of shipments, returns options and intelligent assistance. Narvar applies machine
learning across billions of interactions to simplify the customer experience. The Narvar solution is
scalable across the supply chain, covering multiple journeys and providing easy-to-understand
communications across customer-preferred channels and devices. Narvar interfaces with e-
commerce platforms and carriers around the world to deliver flexible and dynamic postpurchase
options as well as deep supply chain analysis. Narvar's platform simplifies and unifies the
postpurchase customer experience without requiring the retailer to implement separate integrations
with the ecosystem of carriers, couriers, consolidators, third-party logistics providers (3PLs) and
other logistics vendors. Narvar uses predictive analytics using data such as location, routing and
weather to provide retailers and their customers with a more accurate estimate of delivery times.
Predictive analytics also gives retailers more effective control over scheduling a delivery and
determining delivery timelines.

Narvar has over 400 customers, including brands in several verticals such as Sephora, Patagonia,
The Home Depot, Gap, Bose, Amway, Anastasia Beverly Hills, Levi's, Neiman Marcus and Crate
and Barrel. Some key benefits for Narvar customers include: reduced customer service costs and
operational costs, and improved access to carrier features. According to Narvar, retailers that use its
tool see a 25% to 35% click-through rate from tracking pages back to their website, leading to
additional purchases. These retailers also see decreases in "where is my order" and "where is my
refund" calls by an average of 25% to 30%. Logistics providers engaged in the Narvar platform see
improved customer satisfaction rates as the result of clearer and more timely end-consumer
visibility and communication channels. They are also driving down customer service, dispatch and
en route costs by avoiding needless delivery attempts, lost order claims and where is my order
calls.

According to Narvar, over 70% of online adults in the U.S. have interacted with the company
through the retailers they serve. Since its inception, Narvar has touched 200 million consumers
worldwide (and counting) across 3.1 billion interactions, 36 countries and 45 languages. In 2017,
Narvar acquired India-based logistics company GoPigeon to establish its Asia/Pacific region
footprint. It also opened an office in London to expand in the Europe, the Middle East and Africa
region.

Challenges: In August 2017, Narvar announced its continued growth, saying it tripled revenue and
added more than 100 new customers in the 12-month period leading up to the announcement.
However, it must be cautious if it wishes to sustain such growth because it has a significant R&D
cost as a percentage of total spend. Its investment in product development is focused on the
intelligence embedded in the platform to simplify the retail experience. For example, intelligence to
power a zero-click FAQ based on predicting the user's need when visiting the webpage and
presenting the relevant information upfront. From a customer-facing standpoint, product

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development is targeted at emerging consumer channels, such as AI-powered chatbots for retail,
which is quickly becoming a very competitive market.

Who Should Care: Retailers, carrier and supply chain partners for retailers, and supply chain and
logistics management leaders in the retail industry should look into this technology. They can find
ways to increase customer engagement, retention, loyalty, customer conversion rates and
operational efficiency, and reduce service costs.

Peloton
Mountain View, California (peloton-tech.com)

Analysis by Bart De Muynck

Why Cool: Peloton was established with the goal of creating a connected and automated truck
solution. The company developed a solution whereby two trucks are connected to each other via
vehicle-to-vehicle communications, allowing them to platoon in certain scenarios, which reduces
drag and provides fuel efficiencies. The fuel reduction is significant with about a 4.5% reduction for
the front vehicle and about 10% for the following vehicle. The direct radio linkage of the two trucks
allows the follow truck to react nearly instantaneously to braking events of the lead truck to ensure
safety at the reduced follow distances.

The transportation industry is currently challenged with increasing rates, tighter capacity and a
shortage of over-the-road drivers. This creates a need and an opportunity for both third-party and
private fleets to adopt digital technologies in transportation. Peloton offers an AI solution that allows
pairs of trucks to platoon, resulting in significantly lower fuel consumption, increased safety and
labor savings. Peloton has some large investors backing its technology, such as Vista Equity Partner
(through Omnitracs), UPS, Volvo Group Venture Capital, Schlumberger, Intel, Nokia and Lockheed
Martin.

In a first phase, the Peloton PlatoonPro solution allows a follow truck to platoon behind the lead
truck at a distance of 40 to 60 feet. The following truck still has a driver behind the wheel, although
the driver has his feet off the pedals. The Peloton engine control unit (ECU) pulls data from the
engine and braking ECU of the truck, such as torque and brake information, and transmits that data
through dedicated short-range communications (DSRC) radio between the vehicles. The solution is
also connected to Peloton's Network Operations Cloud service, leveraging AI to determine when
the truck can platoon based on the specific road, state regulations, weather, road conditions and
other information. However, the truck itself cannot predict when ice will form on the road ahead or
when a tornado is approaching. The intelligence in the cloud can predict these events, allowing
platooning only when it is appropriate, and through machine learning will adjust parameters of the
platooning trucks, such as distance, depending on the scenario.

In a second phase, Peloton would like to automate the follow truck with Level 4 autonomy, allowing
it to follow without a driver at the wheel. At that point, the fleet will attain not only substantial fuel
savings but also labor savings. Unfortunately, at this time there are no regulations for the

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commercial deployment of automated vehicles over 10,000 pounds; it is expected to take a few
years before these get established.

Peloton has an interesting pricing model. The solution requires an upfront investment from the fleet
of a few thousand dollars, per truck, but these get recuperated through savings. Fleets start paying
for the platooning service only after the hardware costs are recuperated, which is typically less than
a year. Peloton has 10 customer systems installed and running on trucks from two of the five largest
fleets in the country.

Challenges: While Peloton has been testing its technology solution for platooning for the past five
years, commercialization of the solution only started in 2018. The complexities of the trucking
regulations will not have an impact for the first part of the connected truck solution for platooning,
but commercial deployment of Level 4 automation is still a ways off.

Who Should Care: Supply chain and logistics management leaders of companies that either
manufacture or deploy trucking fleets should look into this technology. Peloton's solution offers
such companies the opportunity to decrease operating costs (through fuel reduction first and labor
savings in the future) and increase safety.

Presenso
Haifa, Israel (www.presenso.com)

Analysis by Monica Zlotogorski

Why Cool: Presenso uses the sensor data generated by industrial machines to identify
micropatterns that can predict when a machine is likely to fail. By applying artificial intelligence and
machine learning, the solution helps elevate the robustness and efficiency of machines deployed
across supply chain operations, optimize inventory utilization and sharpen responsiveness for
predicting machine or plant performance. The solution is deployed across clients in industrial
sectors to help manage and eliminate unscheduled machine asset downtime. Micropatterns used to
be undetectable to even the most advanced statistical packages, as data scientists and supply
chain leaders across manufacturing operations lacked the tools and functionality to identify such
intricate patterns. But Presenso's IIoT Predictive Maintenance tool makes such patterns accessible
to maintenance and reliability professionals without the need to hire big data experts.

Presenso's focus is industrial plants in the following sectors: manufacturing (including food and
beverage), automotive, oil and gas, utilities, and power and energy. According to Presenso's data,
the average industrial plant has 17 days of unscheduled downtime every year, which results in an
expense for the global process industries estimated at $50 billion per year. Industrial plants are
forced to maintain excess inventory so that demand can be met regardless of unscheduled
downtime, resulting in an expense that could be prevented with tools like Presenso. As a result,
there is a positive impact on the supply chain from cost, revenue and inventory perspectives. An
increase in uptime and reduced downtime also results in higher production rates.

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Presenso's solution is cloud-based utilizing Microsoft Azure technology. The company's business
model is SaaS-based, charging a monthly payment per machine connected to the service. Presenso
tells Gartner it has received $3 million from venture capitalists in the U.S. and Israel.

Challenges: Presenso's messaging focused on maintenance-related problems could limit its ability
to attract more substantial lines of venture capital funding. It also limits the prospective buyers/
buying personas for its technology. The solution will need to adapt to the changing network
dynamics across the supply chains of global brand companies. Expectations from these
companies' customers and end consumers may dictate that predictive maintenance and inventory
optimization be part of broader end-to-end value propositions or platforms in areas such as
visibility, physical asset management, smart assets and traceability.

Who Should Care: Supply chain and logistics management leaders should look into this technology
to better support personnel responsible for proactive plant maintenance and repairs to prevent
wasting of time, money and resources.

Gartner Recommended Reading

Some documents may not be available as part of your current Gartner subscription.

"Artificial Intelligence Primer for 2018"

"The 2018 Top 8 Supply Chain Technology Trends You Can't Ignore"

"Find Inspiration in 10 Use Cases of Artificial Intelligence in the Supply Chain"

"The Impact of the 'Networks of Networks' on the Supply Chain and What Leaders Can Do About
It"

"Use Gartner's Framework for End-to-End Supply Chain Traceability"

"Artificial Intelligence Will Make Manufacturing Operations Smarter — But a Learning Curve Comes
First"

"Top 10 Strategic Technology Trends for 2017: Artificial Intelligence and Advanced Machine
Learning"

"Machine Learning 101 for Supply Chain Leaders Part 1: How It Works and Its Relationship to Other
Analytics Techniques"

"Machine Learning 101 for Supply Chain Leaders Part 2: Talent, Organization and Technology
Requirements"

"Machine Learning 101 for Supply Chain Leaders Part 3: Prioritize Use Cases and Gauge ROI"

"Disruptive Technologies in Transportation: The Impact of Artificial Intelligence and Machine

Learning"

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Evidence
1 The most recent Gartner Supply Chain Technology User Wants and Needs Survey was
conducted between 30 November 2017 and 21 February 2018. The survey explored the role
technology plays in supply chain, how supply chain organizations leverage technology for
competitive advantage and their changing views on how best to exploit technology in their supply
chain management organizations. The sample was obtained through Gartner's partnerships with
Supply Chain Digest, The Chartered Institute of Logistics and Transport (CILT [U.K.]), and Supply
Chain Media. The 303 respondents who completed the web-based survey were qualified according
to industry as well as their involvement in decisions regarding supply chain management processes,
strategy and supporting technology.

The sample mix by region is: North America (39%), Europe, the Middle East and Africa (43%), Asia/
Pacific region (14%) and South America (3%). (Note, total does not add to 100% due to rounding.)

A team of Gartner analysts who follow the IT market developed this annual survey, and Gartner's
Research Data and Analytics team reviewed, tested and administered it. Disclaimer: Results do not
represent "global" findings or the market as a whole, but reflect sentiment of the respondents and
companies surveyed.

1 "The Intelligent Supply Chain: A Use Case for Artificial Intelligence," Digitalist Magazine.

2 "Inventory Management With Machine Learning — 3 Use Cases in Industry," TechEmergence.

3 "Artificial Intelligence and Future Supply Chains," SCM World, a Gartner Community.

4 "Six Applications of Artificial Intelligence for Your Supply Chain," Medium.

5 "Can Artificial Intelligence Make Supply Chains Sustainable?" GreenBiz.

6 "A Short History of Machine Learning — Every Manager Should Read," Forbes.

7 Algorithm, Techopedia.

8 Heuristic Programming, Techopedia.

Note 1 Related Research

"An Introduction to Machine Learning," DigitalOcean.

"How Machine Learning Can Improve Supply Chain Efficiency," Techopedia.

"2018: The Year Blockchain, AI and IoT Converge," CoinDesk.

"Blockchain, AI, Machine Learning and IoE Will Make You Money in 2018," Forbes.

"Reinforcement Learning: 10 Breakthrough Technologies 2017," MIT Technology Review.

"Why We Should Be Afraid of Intelligent Machines," Forbes.

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"How Robots Work," HowStuffWorks.

"What's the Difference Between Robotics and Artificial Intelligence?" Robotiq.

"2018: The Year Enterprise Robotics Software and Services Will Reach $1.5 Billion," Experfy.

"5 Exciting Machine Learning Use Cases in Business," IoT for All.

"200 Artificial Intelligence Use Cases, 29 Industries, 12 Themes," Experfy.

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