Baron Massey

Problem Management Analyst at Hewlett Packard Enterprise

baronmassey.aw@gmail.com

Summary
My passion is achieving noticeable business results and furthering my own technical knowledge through
problem solving and teamwork. I currently serve as a Tier 3 technician supporting thousands of HPE switching
environments for multiple enterprise clients.

Key roles:

-Served as a NOC technician supporting a variety of client sites globally and upholding enterprise level SLA's.
I have a heavy focus in Meraki cloud administration currently and have personally overseen and developed the
installation of over 2000 sites in the US during 2016.

If you wish to contact me feel free to email me at baronmassey.aw@gmail.com.

Specialties: Remote Network Support, Switching/Routing, Network installation, Network configuration/

troubleshooting, Customer Service, Teamwork, Technical thinking

Experience
Problem Management Analyst at Hewlett Packard Enterprise
May 2017 - Present
-24/7 on-all support of severity 1 outages.
-Investigation of chronic & global escalations
-Serving as liaison between internal and customer support teams
-Providing case analytics & plan of action to customers
-Creation of process documentation for reactive team use
-Contributing to reactive knowledge base
-Administration of Clearpass, Aruba Airwave, Aruba Activate, Aruba Central, Cradlepoint ECM, and
Salesforce
-Performing Ekahau RF site surveys & reports
-Staging of customer sites in global lab before deployment
-Key player in the development of 2.5 Team

Network Consultant at Hewlett Packard Enterprise

October 2016 - Present

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 -Support of enterprise level customer networks (retail, transportation, restaurants)
-Installation & configuration of Aruba APs/Switches/Controllers
-Development of troubleshooting documentation and submission of bug reports
-Creation and maintenance of Visual RF maps.
-Weekly interfaces with team members to teach and inform of current issues.

Network Operations Center Engineer at VMware AirWatch

December 2014 - October 2016 (1 year 11 months)
Supporting over 10,000+ locations with various network configurations (hotels, travel centers, restaurants,
and groceries) requiring thorough understanding of DHCP, TCP/IP, switching, routing, firewall, wireless
networking and OSI concepts

Key player in deployment of nationwide corporate upgrade: migrating from legacy equipment to Cisco
Meraki indoor/outdoor wide area mesh networks (Cisco’s largest Meraki rollout to date)

Helped evolve QA aspects of new installations / site upgrade and expectations from start to finish

Configured equipment, modifying multiple flavors of RADIUS portal authentication (Free/ Paid), created and
managed network templates, floorplans, deploying inventory to locations, confirming delivery, site readiness,
demarc, electrical and construction before truck rolls

Coordinating multiple daily deployments with third-party technicians, walking technicians through entire
Scope of Work from start to completion, adjusting for any obstacles encountered to satisfy deliverables,
reviewing image documentation, guaranteeing quality of work of final product

Adjusted site surveys as needed to ensure appropriate coverage and confirmed network function
Bench Testing switches, routers, access points, coordinating RMA process with third party vendors

Performed network audits related to RADIUS authentication, providing end-user support and device
troubleshooting for first call resolution (for Back of House and end-user device connectivity)
Continuous monitoring of networks, troubleshooting and working with onsite managers, ISP’s, managed
services providers and on site technicians to complete break-fix work and circuit cutovers

Configuring ( Cisco, HP, Ubiquiti, Aruba, SonicWALL, Meraki, D-Link, Nomadix, Tranzeo, Motorola,
Elfiq ) equipment, locally / remote

Provided VMware Air-Watch Enterprise support for MDM solutions

Sales Associate at DSW

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July 2012 - December 2014 (2 years 6 months)
Stationed in Southeast Region's Largest Store (Top 10 in company)
Support of 1000s of customers per day requiring:
Product knowledge based on season and new inventory weekly.
Use of Shoephoria Nationwide inventory to provide a customer with any product anywhere.
Ordering specific products based on customer's needs
Knowledge of weekly new offers/coupons/promotions
Knowledge of 100s of brands,styles, and product types
Daily store organization, stock replenishment, and aesthetic design
POS register knowledge involving rewards accounts

Providing every customer with reward program accounts to drive returning business

Ensuring every customer leaves with Passionate,Friendly,Helpful, and Real experience.

Accounting for daily sales goals, and assisting management with monetary accounting

Piloting new Company wide programs such as shopper credit cards, mobile tablet POS systems, inventory
layout systems, and 1st class designer brands only available to top percentage stores.

Education
Southern Polytechnic State University
Bachelor & Masters, Computer Science (Bachelor's) & Software engineering
Activities and Societies: Honors Student
Stratford Academy
1998 - 2011

Honors and Awards

Best of 2015 - Computer Cleaners in Atlanta #3

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Baron Massey
Problem Management Analyst at Hewlett Packard Enterprise
baronmassey.aw@gmail.com

Contact Baron on LinkedIn

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