Fidelización de Clientes

!
" ########################################## $
% ! ################################
& ################################
' (" ################################ )

' * #################### +
& % ! , - ###########################
) .* , - ########################### +
) .* , - ########################### +
) / " ########################### $
& / , ########################### &

& ########################################### &&
& /* ! * ############# &+
& & ! ######################################## &0
& ) ! ################################ &$
& 1 ! * ########################## )2
& / , * ################################## )
&& / , ############################ )&
&& 3 ######################### )&
&& 3 * , ####################### ))
&&& 3 " ################################ )1
&) / , /3% ####################################### )1

&) / , ( 4 * ############## )+
&) / , 4 ################# )0
&
) 56 7 " 8 ################################# 1
) * " ######################### 1)
)& 3 " ############################### ++
)) " 9 9 ############## +0
)1 * " #################### :2
)1 ; " 9 ####################### :)
)+ ' * < * " ########## ::

)+ ' " ######################## 0
1 = ################################# 0:
1 .9* = ######################################## $2
1 .9* ########################################## $1
1& . > ############################## 2)
! !
+ ? * " ####################### +
+ ? " ############################## $
+ #################################
+ & ########################################## )
+ ) ! ################################## +
+ 1 * ################################# $
+ + ; ##################################### &2
+ : ! * ############################## &
+ 0 * ############################# &&
+ $ * ####################### &+
+ 2 ####################################### &+
+ ################################ &:
+ @ * < * * A############# &$
+ & 9 ####################################### )
+ ) #################################### )&
+ . " ######################### ))
)
" "
: * " . B #################### 1:
: ? ################################# 10
: ? ############################### 1$
: ? ################################# +
: & ? ################################### +:
:& " ###################### :&

:& 4? C / ############################# :&
:& 4 > ####################### :)
:) " ######################## :+
:) &4 D./ #################################### :+
:) )4 ; = - ############################### ::
:)& 14 E ! ########################### :$
:1 " - ######################## 0&

:1 +4 ######################### 0&
:1 :4 D =################################### 0)
:1& 04 C- <################################## 01
:+ " * ###################### 0$
:: / , ! ############################ 2)
:0 / ! * > ############ 21
:0 C --- * ################### 2+
#
0 ############### &
0 > ############################ +
0& % ! ############################ &
$ %
$ B - ################################### &
$ F > ######################## )
$& * " ###################################### )1
$) ######################################## ):
$1 * < ############################ )$
1
# #
2 ' " '% ############ 1
2 ! > ################# +
2 ############################### +1
2 & < '% ################################ +0
2 )3 < ! ######################## :
2 1' / . B " ############# :)
2 + ############################# :1
2 :' " . " ########## :$
2 ' C ! C * " 'CC ###### 0

2 % ! ############# 0
2 * * ################ 0
2 & ' 'CC ########################### 0)
2 )' < C/ ############################### 0+
* ############################### 00
= (##################################### $)
& / , ################### $:
& C * " * ########################### $:
& . * = ############################ &2&
) * > ########################## &

1 / * = ############################## & 1
1 . " * * 9* = > & 1
1 ! 9* ###################### & &
&
%% ' "
& (% " )*+,

- ###
+
& ( ./0
12.+3
- 4. .4,
4154. ./*6
,414
! & ( 17./18,
9+ :-60
11:0
,818,
9+ ;.< "
:
0
* * "
G * * G *
C * G < * G <
! " ( * G
! *, G B * *
! G " "
. * G
" *
G ! G ! G "
* " * (
( " ,
* * = 9 G
7 G * * *
! *,
? , - ! B 
G G < * !
* B 9 G G * *
I * 7 G ! * G
B * G *, !
' * ! " ! >/'HF/ C C '

* ! *7 "
! * * " I !G !7 , - .
* * G . * "
< * G < * ! * *
G * I* "
> ! * *
! *
C < * * !7 G *,
* G / !7
- G * *
< * !!
' , --- *G
! .
* * ! I !G
2
! *7 " " - ,
> * I* !G
< < *
!! . G * *
* * !!
' * > , -
--- * , * !
G * * * " ! >
. ! "
" G > * !
G , 7 *
. * >
!G * * ! ! *7
" " * *
. *7 " * * "
" - G > G
. ! ,
* * * > G
G * *
/ *, !
* ! > G ,
* *
, * G * = * "
! , > * =
. * ! 4
% ! 4
" "
!7
/ , * * *
.9* =
% ! 4
* " > ,
--- * I ! >
/ , 7 *
. * < , * G
, ! ! I * /3%
C ! * , * G
G * * *
!! G * * = *( >
< * , -
" " G ! * *
! - G * ;
* >
C < * "
,
C < ! * " * G
* = ! B >
&
3 * "
- G " 7 * !
C !7
' * " , - * "

- /C @/ ! C ! A
G E? 'G J !
/
)
. " >
, G ! " "
- * *
! * ! *
. K B ) K
. I
" G * < &0K
! * 22 G I 3
1
. $G K ! * 22)
' " , < < < *

* " ,* *
:
7 <
G@ B
! A " * ,* '
" " * * " ,*
* ! " G ! *
! "G G !
" * * * "
! "
' * * "
2K , - ' " * ! "G !
*
. I* * *, ,
-
. * * G
* * C !G
0
! *, G * * G * ,
- * G * ! B
. *
- I < ,* * B 22 G
* ! * -
! <
* ,
 +&KG C +0K 3
1:K
$
. I* ( . B
"(* B ! . G
* ( " * * "(*
B
. , G * * * * < *
, -
< G I* *
, 12K
3 4 . * " * *
22& ,* * *
2
' ! 4
' "*
. " <
"* * * I >
.
* < ! * !
. B *
> ! ' L9 * ,
* *
* ( !
* " * . * I*
I* * ,
! *
*
!
> ' !
* * * * <
* . B * , !
* * *
;
> , - < * G
* * *
. * < ! ! <
G B 221 ! !
/ " ! *
, G ! , , ! <
> ,
' ! * !
4
% ! * " 4
% * "
/ "
<
? * * "
' ! > , - < G

* " G " <
. ! < " "
% ! 4
FI * "
* *
* " *
" *,
. ! , > G
! * * G !
*
' " ! < * G

< ! 4
. ! * * G 1+K
* , - ' ( " ! *,
* * *
G * >
&
% * "
. G , !7 G
! I* * B G )1K
* , - > * " - !
G "
! G * *
> " * !!
* , - ! G
* , G * I
G G G *,
/ ,
> < < , ,
)
:K * , - G "
! !
. ! > * G
"
C" 2K * , -
!7 ,
. > < , "

" G >
/ "
' " !
:K * , -
* G *
! B " !
* 7 (
1
&
% *, * G * ; < G * 7
* " * * "
* *
' ! " @ 9 A
* * G *
* ! * M * G * "
7G " @ 9 A / G * G "
!7 - 2G1K *
&
3 4 . * " * *
22& ,* * *
+
" # !
" # !
. ,* "
K * , - . ,
4
* , -
' * ,
- G 4
3 * ! "
& ? * B *
) ! "*
1 !
+ * * "
:
: / ( !
0 !7 - !
)
! * , -
* ! , G * ! "
* - ! G
(* * +2K * !
C * < * , - G
* * < * 1 B G *
> ' I* , *
"(* B
. * " , 4
)
3 4 . * " * *
22& ,* * *
0
1
? *
H ! * ! * ,
* " ,*
C < < N .C -
* "G * * "G
* , - G <
" *
. G @. A
G *
, ' ,* * ,
- , "G * E? '
* * * "
-
! < * G I* *
! ! ( *
* < < !7 B 221
, * B ( * ,
!
1
3 4 . * " * *
22& ,* * *
$
" $ %
' " G * *
! *
!
" #
' *
* ,*
%
12K * B , *
B - G * 7 <
*
&2
+
B , -
, * * *
&K * * ' C ! C
* " * . " @'CC A ' -
> , ' * ! , *,
+
3 4 . * " * *
22&
&
:
' 'CC
' " G
> " "
, - G ! * G !
! B ! < , -
" ! *7
" " < * G !7
N , " * *
:
3 4 . * " * *
22&
&
' " * I * <

* ! ,
. 4
' 1 *
&&
. * * !G *
/ "G !
&
' *
* " / "
, *
' * ! ! * *
* " G !
* * * G G
* > * G G G
* G ! ! *
, G !
* G
* * " *
* !
' , 7( ! " *
. *
*, ! . * ! *
* . ! * !
! * '
* G * G G G *
< " * G
" < ! G * G
*, G <
' * G
* * G <
&)
* " * *
* *, (
* ! ' * ! *
! G " C
* < * " * !7
* "G * * * *
/ * " * , " ,
! * ! G <
* > G * "
" !
G " *
*, , * ! *, 7( ,
( G *
( * < ! *
$ %
/ > /
>O
* & <
< &
'
*
F & /
*
&1
" < / & F
"
B &
& B
*
"
F & /
G * ! .
! * G
* * * * G
" , > G
< * * > <
E * ! *
7 *
&+
$ %
' * ! *
< 4 G
G
$ %
/ > /
. *
B &
"
& <
"
F & /
*
/
/* & '*
"
(
>
F & /
/ !
/* &
/ *
/* &
*
&:
. >
& *
( *
*
F & /
. "
/ & F
!
/ & F
F
/ & F
*
(
/ & F
*
/ & F
/ *, *
! * G (
* * ! * G * *
G *
* ! * G >
* G ! * G
*
&0
'
. I* ! >
* G < * G
" ! G !
>
$ %
/ > /
>O
! & <
*
F & /
"
/ & F
*
/*
" < / & F
'
"
/ & F
"
/ & F
&$
" '
C !
! > G !
* " G G
* * G * P * * < "Q
C ! !
> * 7 * !
* * G I !
!
. * !
* = G ' * G , * , ,*
* G ! G
"
$ %
/ > /
& F
* F & /
#
R
/ !
/ & F
!
)2
R
! / & F
' * ! * G
*
G , !
( )
' ! * * ! (
* * *
"G * * * G * . 7G
" * ! *
*
? ! * < *
G *, * *
* E * , * !
% * ! *
( ! * * *
! * G * * G
* * G
* * > G
! G * *
> *
)
( " !
G G !7 , -
$ %
/ > /
>O
* & B
*
' & ,
/ & F
* *
** . 9
? &
9
3 *
* &
$
!
&
*
7 3 & 7
)
E *
. G ! "G I*
! G * ! G
* " ! * * "
C * , * *
I* " ( * G
* * G 4
, ( ! 3 221 + &2 G *
" ! " 3 G
" " +12 * :1 222 *
( " ' * " < * (
*
E B C " ,G " &

0 221G " "
* B
.( E* G * 7 * "G 3 G
* " / .( " 3 % G
! !" !
' 3 " * 221 !

" " *G ( *
&22 ( +2 G +2222
!
)&
* ! E G ! < G
* " * * . !
! , *
$ 222*
. * * 4 . B *
" 22) 2G 0 K *, G
* * *
* < 4 3 *" E @ C ! G
C * ? E A ;
2222! 1 222* (
* +
' . B < , * 7
"* G "
N .C * * *
>
" ! *
* G *
))
* +
. ,!! *
* "* * B G ,<
" * !! G * < !
!! !
' * ! G
* . * * 7* < *
* G > *
* , !7 B ! G G
. * * ,
G < ( "
* G * !
 < ! !!* *

)1
. ! , * !!
"(* G ! ! !
G * *" G
* * * * ' * * ,
! ! * !!
!
? * * ! "
" * *,
* 4 < G *
* ! G *
* <
" $ ,$*
. , /3% < * ,
* * * * * *
. ! < , ! 7 >
* (
( * . , * *
< " < *
" *
. , /3% * *
< , . * /3%
G * G , G G "
*
)+
? , % ?. G <
* 4
" $ - %
%) *%+% ,
* * *
' . * = < ,
7 " "
& ' * * G *
! * *
) . ! * * ! * <
* * ! * *
! * , !* G
* < ! , * G *
* G * *
-'-$./* % (
. * * * G * /*
I*
> ! * * /* "
" ! /* "
! !
* > < G ,
):
- > *G * !
" * * G
* * G !
& " * * 4 >

* * *
) ' * *" G * "

! * ' ! *
* *
1 / * * G
! @ *7 G < A
* ! *
0 . " < ! <

( *
! * !
)0
" $ -+ %
(! % (
.* *
. " * * *
& *
) . * "
(
-$.%! +% (
3 * ! 4 . * (
G ! G !
* G * *
(
! ! "
( ! ! " ( !
& S * ! > " * !

7 *
) * 4 ? *
* * * *
! M ( "
G
* G
)$
1 > ! * 4
G * ! ,
* I
+ !
: ? ( " / "
4 '
" * * C *
* " * G @* G , - G 7 A
G #* "
0 #
12
% ' .-
)%.$ + % - % ' .- %1-$%(!
%1-$%(!
-$.%! +% , (! % ,
3 * .* !
! (
! & .*
*
% ' .-
& S * ! ) . "
*. $*- ) * *
1 C ! * * *
1
+ ! *
: !
"
-'-$./* % , %) *%+% ,
. * * * *
. ! * *
* *
" * '
% ' .- *
&. $*- * *" G ' *
P
F * * Q
4 *
. !
/ " *
! *
# ! #$% &
1
% -
. ! 0
. !! . "
I* G *
G > ! G
* / 0
0 2
"
1
" ./ 0 + % 1
" "
* * *
* . * ! < *
* ! * < "
' " * 4 * * "

! G * ! *
! ! *,
. <
< * *
' * * 2 B
" 1 * *
1 01 G
C I " G 4
<4 / ! 3, *
1&
< 4 > < ! <

< C ! * < '()'*+
,
<4 F !
' * * * . G < "

< 7 G " (
* * G (
' " * 4
"
"
C "
3
1)
" & + %
' " * <

* * * /
"4
"
' " * , "

* * * "
" G *
"9 " !
' " < * *

G , * !
' *
. " * " R !
( ! G ! *,(*
G * *
" " * G G
" G *
" ! C G
*
* * * !
' " <

! 4 * G G "G
* * 7
' " ! ! * 4
11
" * 4 * (
, * ,
. * * ,
* - N< * 7 *
G * *
, 4
1+
" * " ' G !

! ,
* * * < '
* * *
@- A G * * !
* * H - * # G G
* I *, <
* "
* * G
* @#
* < * * 22
* * A
& " * * " * * *

. /#G 0 * " 4 !
G *
* * * !7 ,
. * * " ! G
* *
! ,* * * <
' " " G ! G
* , G 7 H , -
7< ( G G
! "G *
1:
" G
( ! * * <* G
! 7 G "G *
. > ( G
! G *, ! >
* <
! > G G G
* ( / *, >
*, < <G
! 7( > * G *
( ! G /
B < G
>
"
' " * ! *
* G ! * < * < "
* *, 7
' *, * " "

> * G ! " < G
* *
' " * ! 4
/ ' " *
F "
10
/ ' " *
. " * G <
* ! * *
* G * G
* G G
* * G * *
*,
' * " <

7 * * G * *
. * ! G
* 4 G M *, * 4
G ! "G "G ! G T G G
! G G G (* G '
" " ,
, G * I
" ! G * *,
* ' * *
"
. > G
! G * * !
G , *
! G * ! B
*
!!
1$
F "
. " G * "
! "*
* *
. " * !
* * *
* I " 7 <
! G * "
' " ! " * *

! G * * ! *
* * " *
C" * 7 !
* * * * C
G G G ,
* ! " * * * . "
U U " @
* "A
G "
. "
! * >
' " < * * !
G * "
' " ( ! !
> < * "
> G , * * "
G > <
+2
C "
. * " ( ,* 4*
*
E (
" * 9> G G !
' ! <
( ! "
.( ! , * !
* . 4
R ! @ G G G ! G
! G ( ! G A
. * 9 * @ "G ( < G
, G * G "G G G G A
@ G * G * G * G G
" G A
F *
E " * * "
" / *
G " G
"G * * @< G
"G A
+
/ - " "
. * * "
* " * 7 G "
< *
C < 4
E < " 4 ' <

* *
E 4 ' * I <
. * G < G *
* " * *
"
* < 4
3 4 * *
* * * * .
> *
!!
+
"4 . * *
/ T 4 *
* * "
4 * < "
I * ! >
4 ! * G "* G !
> *
4 I*
*
; * 4 * ! * !
*
/ * * *, "G ! *
( * ( " * 9
> * * * *
. *
* G * !
C * < * * *
* * " *
"
+&
H " G <
! G * * * <
H * * * *
G <
( G * 7 G * * " <
*
. * * "0
+)
! " * &
4
"
& * "
' "4
. *
* = ? * 4
4C 7 @ * G " G 9* G A
0
3 4 , - --- 9 *
+1
&C "* "* *

" @< * G * G G A
"
, * E , 4
1 4 ' " G * G
* 7 *
$ &' * " " "
2 &. * , "
& * "
*
* "
0 " 4 F ! * < <
3 4 C * ! " *
" *
4 * " !
*
/ " , G ,
< * " *
,
++
" * %
' " G * G
* B * = 7
< * " * 9
/ ! ) 0 ! *,
G * 9
H G <G * ( *
' C *, !
" !
* "G * * 7
G < < * G !
' * * ( "* * = "

! * * B 7 F </ - 4
. $$1 F </ - *
* ' * *, *
( * (* *
F </ - G + 122*
+:
. " - 4
* !
C * " !
* * *
G < G *
*
! " *
/B ! * *
* " * !
! *
+0
= U * U
< *
*
' " < * G

G ! G I ? ,
*
' ! * *
* <
, * " * G
! / < , , *
* =
' , G " !7 * G
* I ( * G
" C , G
! G *
, -
"" , + + % 2 ++2
* * * *
* * G
" 7 * 9 9 *
' * 9 ! B
* ! 9 G ,
* * " *
G * "
+$
*, ! " G *,
* * " 7 " ' " !
* * C *
* * G * < ! G
* * *
! G * G ! G < < .
- G < * 9 "G !
, *
' ! , * * " *7 /< , !

" < C ! <
" *
H " * *
* * * * ! " *
" * * ' "
* I *, ! G , *
" , ,* !G * * *
* =
' " * *
* 9 < 7 " ,
G * G
< G < G
* G ! * G
G ! - * "
"G
:2
"( ' + %
' * " 9 * !
* G * * G
* ! * <
* "
* G
* * " * ,G
* * G ! G G V *
, * * * * G * "
' * "G * G
* ! * G G
G ! * G *
* 9 *
. * * 3 " , , * 9
? ! ? * * * G *
U U 7 G U ! U
* U
/* .( U
. *, ( ! G
! * H * *
U * " = U
' * " 9 * *,
" G < ! G
"G * !
:
G , - G
* G , G ! G *
* C * G * "
! "
* ! ' * "
9 *, < *,
* 9 G * *, !
G * " *
! * *7 * " !
. * , * *
* * 4
A " * "
I ! 7 4 G
G *
AC * " ! 9 " ! 9 !7
" ! ! " 4
" * * ! 9
A C
* ! * !7
* 4
* U ! @ *
! G
A
C R G !
@ * ! A
! ! !
@ 9* G 9 A
:
U U !
A * * " " = L <

* " @ * G
* G A C * * "
* * * " G
< , 9 * "
* " <
* " * ! "4
> " !
>I* *
>I* < ,
; *
<* G 7 "* *
C " "*
C " ,
.( "
:&
? * " < * *
* * " * "
H ! * "G
, / G "
* " , * "
! * ! * * *
!
H *, "
* *
4 - ! !
.( * *, < *
" * G * *
. I * B < *
! - " * " 9
* 9 G G /C @/ C ! ! A
G
U
L * U , , *
! * * ! G
* - G
* * < G ! G *, G
* " * G * " ,
* " * * < *
" *
:)
"
/
"( 3 + % 2
3
$
' * " 9
* *, G
* ! * *
G
I ! G < * * = 9 9
*
. * " *
G < *
,< < * ! * <
*
' , * , !
* G *
! ! G ( , * *
* ' ! ! , 9 G
* G I
! ! G * *, ! '
:1
! , 9 ( G
* * * G * * * , * G
* * *
' * " 9 G * 7 G
*, ! * *
* * * ! - G
G " G !
, * G *
* ! G *
? * 7 * * * * * G *
* G (" (
* <
* * G * !
) 0 *
* * * G *
* G G
G ! G
. * 9 * < *, , G
, * *
" * < * G
*, ( * , * < G
@ ! *I 9 A
G
9 G
$
3 4 --- * *
:+
%4
/ ( *, )2K
* " 9
* " * * G 2K
7 * 9 ' *
* " 9 G * " * " G
< * "G ! * V
. < ! * * G
* G *, *
* * * * " =G *
" *
* *
. 5 6 5
/ *
* " 9 * <
! ' * "
* " 9 G *
* ! ! G "
< ! -
! *
* "G 9 G
! !4 *, * "
G " *
@ ! * *
* 7 * " 9 9
* A
G *
G " * ! G *
* * (
::
N * G " * < *, *
* ! " " *
"4 5
+ %
' ! *, * <
" * "
" * *
!
0 " #
' * ( *
" "
"G B ! " * G
* "G 7
*, B *
! " <
. * " *
* * (
* " ! < !
/! 56 7 * 8
C *
" !!
%
:0
, *
, *
E G
' " * *
* " ! G *
. G * < * ,
< !*
7
, * "
" @ !
G * * A
' * ! U
* U !
G " * G
* * * ! B !7
* ! !
' G !7 , * ,
* " ! @< " G A < G
!
. * 4
* * M * " *,
:$
! * !7 !
! "
" * G "
G "G * ! G *
"G
. ! * "4 *
* " * . * * G
9 G * " " *
' * < * = *
G , * "
* = *, * " G ,*,
, " ! * G " G
* ! " *
' * G
" < ! * < *, @
* I A C! *I G
* * " * G .
< < 7 G *
! * " ! *
* * . " G
G < * " *
' ! *, *
* G * * "
02
' 4
* 4
* !
4 * "G <
G G 7
3 ( 4 * ! *
G * G * * *
/ 4 , " * * "
* "
0
"4
. , ! *
G I ! 4
. ! > "G
* < * G * * =
G * G * G *
7 * 7
G "G * " G
* = " * * *7
/ " B
* " G !, * 7
" " * 4
0
* !
* "
% !
.9*
* "
C < > G ! G
* "G ! G 9* G * *
"#
. , * * G
' WG <! ( !
, - * " ,
* * 4
, *, *
*,
, *
% "
L *
0&
' < * - * *
* " * !7 ,
- 4
!* * * -
" !
>I* =
>I* , !
'
* * " *
' * * * 9
4
> ! "
*
0)
< , - < !
" * *
! . G G
* * ! *
? * 7 ! ! *
< ! G * G * "
* *
* * " 9 G
!7 " * " E
G
! ! GI G G
' !7 G
G
" 9 9 4 !* !
( G , *
* , * * * = !
01
' " * * G G
< * * = * "G
( * * G
7 * (< ! * "
, *
' " * * @
* G * G A
G * *
G *I * /
7 0 #
. * = " *I !
* /*
! * C * G
< 4
. I !
C I < < ( * = G 7
* = ! !
G G " * * G
! " * *
. * " *, * G *
I ! *
0+
/ * * * * G
* 7 G * (
* G * <
" G * 7 " * G "
! G " G
' *
. * = "G
I 7 I *
. * = G * * "
* " * =
" *, * G ! *
H ! 4
* " *, G G
< * @
A
' * " * 9 4 G G *
G ! ' ( *
< * G G *
0:
( 6 )
. * = ! "
* G !7 * *
G G * G * G * *
* * * * !
*
* =
* ! * =
G * G * !
* *
* * * *
/ *, G * *
G *,(* I*
C ! *, <
" G * * ! "
*
. * = " * =
I ! "4 I
' * "
G *, * * "
. * = * 4
4/* * G " ,
* " * 4 H ! G
G
00
& * "4 C *
< *
* * "
H * * * * =
G * < * * G I G * "G
* / *, * *
* * !
" 5 !
! .
6
-
' ! < *
G *, !
G ,
' " ! * ! !
" * ! C G " < ,
! * *
*, *
/< G * =
. * = *,
< * G *, G *
" G * = *, *
@ * G * ! G
A * < * G *
* ! G G < *
0$
* G *, ! , ! *,
! "G G * ! G " !
. > G
,
/ * =
( * * *
* * * ! *
* *
. * = G *
* * !
C * *
*, * !
! 0 7 0 7 0
' * "
* "G " * "
* = C * "G " !
G B ! ! " !
. G * = , 4 ,
? * 7 " * = 4
* < !7
*
' * , *
"
* *
$2
( #2 6
' 9* = * = G
* * 9* =
, G * 7 ! G * * =
H * 4
7 0 G ! * '/ 8G
I !G 5 7 0 U "U
'/!!2 * < * ! G (
P *Q < , *, . 9* = *,
I ! * * " ! * ! G *
* =
9* = ! ! "
7 *( G ! "
* = G G G " G *
I !G * *, ,
! G U =U
*
. " 9* = * , * =
* U
! U
! * , G !G *
* * =
! !
. * = * * * =
' 9
9 ** < < < *
* = 7(
* < * * "*
$
< * = *
! . * *
* " C
* G G 7G G G
* = * =
' * * G
*, I G * = * *, .
! * " =G
" "
H ! < * " G <

, * * - G <
! * = 4 *
G 9* * = G * = G < * "
@ * G A
G
. * , * 7 G
! G * * - G G !
* ! B
!
G * <
C * * - G
* I *, * *
* % ! -
% *
, C *" *
I ! 4 I* ! !
! G * " G ! < G
* U = < * * G
< * < ! > G
* = ! < * 7 ,
> G , " * * * -
> * , * * >
< * = !7 < 
/ " *, G *
*
4
3 * 3 4
. ! , - * I
( C ( G *
! , - * !4 * "G * G
" *, 7
. * 9 * = ,
E * " !7 -
< G 9 G 9* ! "
!7 H " 9 "
* * = *
! *
' @ " * 9 9 * A *
! " "
$)
* * , * * * G
G G G *
. G<
! *
C , *
4 , !G ! " I C
- * I "4
< * " G <

* " 7 . 3 =G P * " *
; 7 G 7*
. !G * "
4 7
' I * ) 3W 4 3 "
" * *
, G , *,
*
$1
H ! < * " G <

, * * - G <
, - ! * = 4
2 5 7 02 7 0 2 4
@ * G A
G
. * , * 7 G
! G * * - G G !
* ! B
! % ! -
% *
, C *" *
I ! 4 I* ! ! ! G
* " G ! < G *
U = < <U
G / < , I !
! < * ! G *, G
* ! *
( #2
. ) ) 5 * "
!7 " G * !
@ 5 A !
. < * * G
* 7 1 -G U* U *
* G * G < G
1 G " *
$+
. ! 9* G "
" " "
. * G G * G
* * * ! " .
*, * <
* * G G *
"
! < " G
! < ! *
* * @* * ! A
!
H ) 5 * * !
! " @' % 1R $$$ & * A *
< !
H *, )
/ * " ! B G !! G *
@ ! A ( * "
! G ( ' * . B
!< ! -
. * 7 < * !
. !G I *
" G ! " "
* H ! *, G G
< G
!
$:
' " 9* *
* * * ,
7( * B 9* * =
/ , 4
. U U 1! *, U (
' 1! *, (
' ! " +:K

* " ( <
. ( $2K
. ( I * "
2K * " ( <
' , < ( !* !
. , , <
$0
> < G *
+1 / !
!
* G ! " "
. * B 9* 1 DFG * <
,* P* " Q@ *,
A
G * 9* * B
C ! < ,
, * * ( !*
* * "
E < * I ! ' * * "

* *
? * * !
E 4 5 7
> 85 7 *
* 85 7
! > 856 7
" 8
/ *, < 9* <
* 4
6 ! * 4 E * * *
G * ! . *
> , * , 9* !
$$
/ ! * 4 / " * U U
" 6 * !
* U
H U* ! , <
, * *
/ * 4 ! * ! .
! * G !
> * ! G G G G
G , 7
* .! G , P *Q
* C
> G
" < * *
> G *,
< * 7 * " *
> #
/ *, <
< 9* * = * < * * "
> G
4
<
< . 1 &2 *
*, * ! G *
U U !
22
* " ! *
! *
> *
"
' !
' ( ! * * G * "
/ 7 * " G
7 G 7* G 7* *
.! U
C/ UC P *Q ! ! *
" < G * G
( 7 , * . P *Q ,
! *, ,
" <
, * . ! )< .
" ! * *
* * " " !
!
* * ! > * *
. "
7 , !
"
* * *
G * !
2
! J *, !
<
.( <* / ! < * * <

* B B "
* * * * * * *,
! % I * C
< * I
C * *
< G<
. 7 * 9* * = !7
! *"! * G ,
*
. 9* * = - 9*
* = G * , ! *"! G 7
*"! G /Y C < * *
! *
' ! * !7 !
*"! I* 7 *"! *
I* E , *
* 7 *"!
/ *, < < ! *"! !

B * "G * *
< ! * G *
2
< * * * I
E , * *
* ! 9* = G !
! " ! G *
* , * * (
* 9* =
!!"
' ! , < *, ,
? , * B * , * *
< D G I * =
* < * =
221 . ! (* "
* B * = B ! *
* 9 *
C I D G 221G * " *
* < , * * 9 ** ?
, G , *
' @F FA < ,
* < *, *
* @F A
' * , *
* " ,
* ' G * , G
<
* GD *
, I* ! * G
! G G , G "
2&
* '
* , G
* < < *
!
' " , +2KG ! *

* ! G * * (
' * , * B
*
' ! ! , G
* G < < !
* G " *
" G * ! ! !7
* G *
* ! ! *
" ! G * ! * ,G *
* !7
I * G , D G *
, ! * ! G
<* = , , < * ,
, * * . 7( I !
, < G * *,
2
, *,
J LLLG *"! ,*
" * * .
!7 I* *"! I* !
C ! *"! *
2
3 4 --- *
2)
* " "
G *
* * C CG " *"!
* *, * "
, L/ G * "
* * *
@ CG * * G H ?CA
G * * ,
" ! G * *
* " G !7
* * "
, ' * * !
* ! * ! G *
" ( ! * , IG
* " !
! G * *
-
! *"!
( # 7
> *,
(
> G ! "
H * <4
* *, *
C * G !
E 7* ! *
21
* " * * G
* !
% ! *
C ! G
* < G * * G 1)K :2K
! ! , ! > >
"*
> * * * * '' F G
! G *
G "4
<= >??
@ -
@ "
/ - !-
@ ! /
" ! -
@ / "
< D GP " = Q , 1)911 . "

2+
' * > G !
* * * G P Q
G <
< < G * G * * *, * G
* 7 G *, * ! G
* ! *
E * <* * *
. G < ! ! *
E G * * G G
* G * ! I* G !
*
C G < * , * '
* G * C
4
C ! *, * !
! ! *
" *
* !
E ! > * I * "
*
F , * ! G G < <
G * ( *
3 * ! *, ! <*
!
! *, G
* * ! * *
2:
C > G
G !*
F * !
!7 >
4 9 . ,* <
* * G * *, ( . !
* =
! " * *
*
" : 4 " "

: >
, * G G <
* " G 7 G
* * * < ! ! "
' * * !
* , * 9
* G *, * ! *,
.
>
' * 7 "
!! > ! '
* * < , G
> * < ! * "
< !
7 * ! G
> , * .
20
! G * *
! '
> G
0 N I * ! P Q G
!* *
/ G , ! >
* G ! G ! G
, " C "
< G >
' * *
*
* !7 , * =
! !
* *, * 4
. , * ( !*
* ' * * * M
* , * * " !7
* =
. , *, " !
* G , 7 * !
/ , !
* ! *
H G G <G * * "
* 4* < *, * * !
/ < > G
* * P < Q *
2$
' * G * *
! G * 7 ! !
3 * G * * G ! B
! * ! *
!
. < > * "

4
% R !
* * G
0 #
' * "G * " ! !7 "

G *
* ! !7 "
* G * *
" * = * !
"
2
' " *
, / ! "G
B 8H 8H < " 8
H 8
' * G < < < 1

I D 4
9> 4 <
9> 4 < ! G
* G
& 9> 4 !
* !
) 9> M * < *, *
1 9> 4 ! * * (
* G * G * * "
G * ! G < , <
*
. * = G * =
* = ! . * = .
! " !
= !
* < G , *
, * =
* *
* , * ! *
' " * = 4
* = G
! * . * * =
* . * = *
G * ! ! G
* * G
* * ,
. ! * * = *
! . * > G * ! G !
G ! < <
< *, ! * .
! * * *
4
. *
* " @* * * .
7 A < * < * = <
! G * *, * G *
* G * G
* =
&
> * ! <
! < ! . * *
! ! ! > G G ! < <
* G * G >
<
> *
* * *,(*
( ! ! . ! !
. ! !
. * * ! !
, * < ! G
G ! / *, , ! B G
* ! G ! G * .
G ,* <
! G < , * * G *
*
)
. ! " 7 ( ! !
/ * , * < , * G
" ! * *
G< * *
! @ * A G G *
G * G > G
* ! , G , ! !
>
' ( ! ( G
< < * * "G *
* C > ! ( ! * *
, < > < *
< ! *, <
!
! >
< G * G <
* < ! < * " >
' ! !
! ! B > * !
! * !*
1
. * ! 4
<
.(
C
+
/< < ( " * =

G ( G ! (
* " *
* " "
4 8 + %
* < ! G *
!! * * * !
* " *
* G " < *
U ! U
G G * G * , G G
* "G * " *
* G * 7 "* ! * *
*
' *, G G *,
* " * ! * !
G
* * *
* ! G !
* ! * *
:
' " " G * < * G

!* ! " *
H " G G ,
! ! , * " "
*
C * * * "
G I ! C < < - ! " G
$
4 8 + %
. I* ! * * G G
G ! * * G <
! " * U "U
G
! "
C * * * G 4U
C
* * ! * * G I *
* * * <
* ! G *
*
' * 4
< G G G .
G @
A
G *
* *
' * G
* G *
!,
2
' ! " !
" G " * KG
"
. * * G
! . * "
! 7 1K
" * * 4
. . !
* * G 4F "; G
/ G /&Z @! A
G S G H G C G
G L * [ C G C G C * . \ .
* * * * * "
@ A * G * ,
, G ! ' *
C@ * C A
. . * " /
G * ? ! G <
, *, 12K < '
. B FF;/G G ? " G . =G G ]/G
< C ,G /! G 3 G /! G G
" . *
* , !7 FF;/ <
* G , U( U * G !
FF;/ . BG "
* , , *
/* " * $$+ "
B 7 *, * G *
G * * G * * "
* ! " G
* , ! B <
!
$ % % &
C* "
* " ,
* I !
/ , * *
C *
. ! " * *,
*
!
! * *
* * !
4 &
. , "
" , *,
' *
* < G 4
' #
. G
*
' #
. I * *7 *
--- ! *G H ! L G --- ! * /* -
! G
! * G U U .*
, " E = 7
/ 9 ; * [ 6CC 9 ! * . *
< * !7 " *
! * !
--- *
&
)
/ , ! 4G --- *
4 )
. 7 " R *
! G * " G
! ! * .
* * R
! * ' " *
* * C * G < G
! "
* * G
1
. 7 " * *, *
* " . G B * G
U U < * R
* C * G 7 *
/ * ! G ! * *
* G ! G ! *
" ! *
* " * *
' G * ! * G
* "
. * *
G * *
!
+
4 "
. 9 < " , * ,
" ! G * "*
< * ! G
< 56 7 * * 8 G
" ! G *
"
:
.* * 4
3 * 4 . * ! "
* % G >.? % B 22
5 "* 8 , *
U U - * U U
1 -
< 0 C * < * * G
G +2 . --- * *
0
> 4 C * * ! . *
" * . , * ! G
^ E 02222 .
* " 4 ! G
G 7 ! ! '
7 4
< G * G G !" *,
* " --- *
$
% * !7 *
F * G *
< * G
*
. * *
4 ( '
. * " *
* . * I
M ! *
* * G 7 * G
* , C
* ! *
C E H !
* 9 !
G ,
< ' * * ! 4
! G ! , - G *
* . 7G * !
!
. ; / *"! , - --- ! 9
* !9 *G !7 ; C/G
2 G
< " *
R ! *
&2
' * G < B G " * B

* "G "
*I G G *
<G * *
4 4 3 %
C * ! 7* " *
? * 7 * ! .
7 * " * ! G
! * * * *
* * *
. , " 7
G " (
! G
* !
7(
* * !
* 9 / !7 *
* G 7 ! ( !* ,
* * G * *
!
* ! G ! G , , G
* G
! *
" * * *
" I * G !
" R ! " *
! *, ! G
&
* G
* * * * 7
; 9 4
3 ! " !
! *
* * G <
! 9 4
. ! !
*
" * R
* " "
. * ! 7 *
"*
G < *"!
&
4 9 )
' * B !
! I G
* < ! ! *
* G * * * < 7 "
!, * B ! R !
* " * *
" ! C I % ! ; G
/ \ ** 4 U
' !
! * " ,*
* G * U
. ! ! * "
! *
! 7 *
" ! " G
7 "G * *
* ! * "
/ ( " "
@ I* , G * A
G I*
* H * 1+-=G ! *
G * " $$1
* * . ( " ! * G
( B * * , G
* G * *
* G ! :.83
13.*6
G H 7 *
*, G
" G
* " *
&&
; ! * 4
C * * *
.
* ! G *
* "
! 4
* I G @ ! G ( " A
* * G *
*
C * * B* @!
G ! A
4 : , +
. ! * * *
* * G
* < ! G G * G
*, * * !
*
' * *
G * G U U
* * R
" C I * G
&)
! " * U !
* * " G
" * = " * " , !
* U * U
* * * * G *
* ! ! ,! * = U
. ! * , !
* * * , *
* C I * ? * G
* " G 11K ! ! *
! G * "
* ! * " / *, G
! * ! *
( G < . * G
* " G !* G
* , * < * <
; * 4
.( * " * "
!
" * G * " <

(< !
* " " * *
@ * * R ! A
E * * " * "
*
&1
! 4
! " * ! !
3 * " ! * "
" *
( * * "
/ * C !
* 4
/ . %, .* I * G " $$$
* \_ /G , *
G , C% $22 4 222 H * !
/ . % * * U
H / U
G , *
* 4 "G
* *
< *, C ! * N .CG
* *
' ,* > ! * , C !
/ " *
! ' * ,
* * '
,* > ! , "
<, G < " .
*,(* * * <
"G C ! / " * ,
G * * ! G "
&+
4 ; & %
C " *
*,(* " !
* ! * " ! R !
" G "
* G * "
* *,(* G * *
* * < * = G
* " I G *
7 ! * , G ! <
G ! *
"
F " * * * G
* * " * * = G *
* * * 7 G
! <* ! 9
' * --- * (* ! * < ! <

"! G ! !7
* U * U
4 < ,
. ! "
R ! * * * * . *
* * !
"G / G "G
* * * !
* * G * ! * ! / G
* ! G
&:
!, * * C
! " * G , *
* G < ,
* , G
. I * G
* * " ! G
G *, ! * * * 4
* G * *
, * --- *
[G ; [
!, . --- * *G
*I ! G
* G < &1K
* G* ,
4 & +
3 .' ? >
"4
Q * * *
G I * * G * G
* ! 7 *
* R" * !
"* * * " U
' ,* *
* " ! * " *
* . * *
< ! * *
&0
. *
4
* " !
* * *
; * * *
3 *
* * G
. ! * *
,
H *7 G (
G " * *
*
* G ! ! *
* * * 9
G I " * * I*
&$
4 &) =& ) 5 >
" "
H * " *
* * " !
" * *
' ! * *
< * * <
( * * * B
' ! *
* " @ * A
G , *
* " * , G
! * !
G I " 4 !
. ! < <
! "G * G
* * * " ! *
C * ! G
< * * ! !
. ! * <
"
)2
' * < * G <

* * *, *
@12[0KA
/ ( ! *
*, ! G * = G
" " G "
* " ! G *
* " !
*,(* "
H ! * * "
G * * ! 7 G
*,(* ! G G "
, *
? * B * " G !
! ! " 7 * ! NG
G < * * 4
. * (< ! G
! * G
G G G * C
* 7! G !7 7 G 7
' " " * *

* " ! *
* * / * *
I * "
! * " "
3 ,/ " . B = @/. A 22
)
H ! " < * G *
* !
* *
* G " * "G *
*
. $) * = G !
!
9 5 & " * B 4 "G "G

* G ! "G * " I !G "
* "G , G "
!
0 4 " * B G "
! G * ! G
* " G * G " * G
*
. 4 G * G
! < 9 =G ! ! G F
*
. < * * G
* B G * G * G *
! G * . "
! < *,
. * * < * ,
G * * *
G * * G ,
* G
* * 4 ! "
* G * " G G "
G! " R !
)
' * " *
* B ! * * =
" * * M*
" M <
< "
" * * G !G *
* B * *
4 & 2&
. 7 ! * = * 4 '
/ <
7 ! *
G !
* B *
. * " * * 7
* * = " G "
* !
R" ! < "
< *
C I * = "
Z% C *G , * " *
< * G * B *
! F? / G * B
E * GC . *, , G
)&
I < G ! G *
&
*
4 " &
. , * *, * * =
=9 G * * !
* G * , *
" !
* ! * * G * *
@ A *
* 7 *
. " *
! "* * * G
* " ! * "G
* G" !
16
.018,
9+ 4*6
14.6
1.+3
6.80
,.+3
.>.2:6.51
' < ( * , I * B
. BG , * G
* * G * *
*
H 7( < * * F
G G * C !
* ! ! *
* * * <- <- "*
&
3 4 ---
))
*
" ! ' 1 G
! * "
!7 * G * " !7 "
* ! * * !
* ( ! * *
4 # + %
A. 9 9 !
, B(
<=
#;
C I J (G ! , * "G
! * * = ! "
*,
" G : * * B
+2
' * * < * * *
G * * '
*
* * ! * *
' * * ! *, * *
# C I J
I
(G +& *
! G * &
* " / *, *
)
3 4 --- * *
)1
* !7 (
! G * < * < * <
* * B
' * , *
, * = "G *
' * * B , ! < <
! G .
+2 * * *
/ *, G 10
* G* : !
"
' * B 7 * * *
!7 "G *
1
" ! *
. , !
* B * B ' *
* " * G * < !
" < *
1
3 4 / , * " @ / A/B 4 22
)+
A B'+ " ?C+

'+ ;
3 4 < ]/
A *(+ * 6 ;
3 ,E ! F ! -
A2 * ! ;
A@ - * ;
A@ - ?D ;
):
A@ *+
D*+ E*+ ;
3 4 = <
A?( !
?( ?*+
, A
3 4/ <
;'C+ 1 8
2 ! ,
;
3 4/
" "
* . ]N < *
! "
* " < *
* " ! " ' * * ! *,
+
4
+
3 4 7* . ]N G ? < J 22
)0
:1K *,
++K *
11K * ! "
1)K
)$K * "
* 4
+K
1K
K * /
:K B
3 " "
. "G 'C/ <

4
)$
. 22K < "

* 7 * *
" *,
. :+K ( *
<
/ ):K * * B
. &&K " < !

( !
. +K ! *
*
3 " *
7 ! < 0 * G
&: ( $ * " .(
:2 * " *
" * . * +G+
' "
" ( ' . "
* G " !
:
:
3 4 'C/
12
. , , " !
. / 9C. % 3 G 10K
* !
*
' * *
* * "4
C * HG , G
* ' G [+G ! !
*
* " * * I G
,
G *
* G ! * G I
* " "G * < * C
, " , G
1
*
* G *
*
0
>I* " * B 222
C / * "
4 )&0 222
4 0 222
4 ):0 222
4 )1$ 222
/ * 4 &)2222
; 4 &: 222
0
3 4' /B 222
1
4 222
F 4 $$+ 222
C 4 &+ 222
? . C/4 &1) 222
* B 7
4 ++1 222
C 4 2222
. 4 1+ 222
; 4 &:$ 222
/* .( 4 :+ 222
* "
4 )$1 222
CI &4 2 222
' ; 4$ 222
1&
? ! 4 & 02& 222
? 4 &2+ 222
<3
' * * 4
. &+K *
. K
!
. 0K * * * *
H 1&K
H ) K
H &0K *
' * 7( * "G
; " B 22&G * <
* I* B
2
22)4
$
3 ,3 =
2
3 4 --- ! *
1)
4 " 0 DF
D((G FD((( D((C 6
- 6,
4 ?'CC D((G F*+ D((C

" G(+ - G((((( 6
" 0 'C
D((C DEE D((G
# 1 " 0
6 ?DF* "
" D?D*(( 1 # ?G?BBF
- - *?(((( , -
FD+ 1
D((C
2 ! G(+ HH0# 8
H 1 2" 9 D(+
. --- * *
4
. $:K ,
* * !
. ) K " * "
. 1K ! "
. )K B
11
C < * " 4
11K * "
) K
&)K * *
0K *
)K
. :1K * *
"
. ! @ * 22 *
* A K < * "
*
' *, ! * 4
)2K ! ! &:K !
"
' * * "
9 4
3 4J
I *
1+
C" K 22 * 9
* ! * !
* 9
H : K ! "
*
" *
H &1K *, *
"
N " , - 4
. )2K *
" , - G
! ! "
. & K < * I
* < ,
* ! ! ! ! -
*
3 4? > C 22
1:
9 ' + % # ?
. * * 3 " . BG
* * H 3 G ,
* * " * !
*
E B *
* !7 . BG ! * 22K 9
* * Z= *G (* G L *G G !
. ! * " *
* * " < B G
! I .
* * H
* * * *
* G *
. * G * * G * ? !
? G < ! G
! * * "G
9
10
C * ! < ! * *, *
" G
" * G * G "
* ! G * ! *
* (
' * B " " < G

* * Y Y " !
/ * * < G ( *I
* " / " ( " *
*7 "G G , !
" < * . B ' *
" * G *
" * > G G G *
G *7 "
" G ! !
"
9 8 +
/ * G & " *, * G
4
G * G
;
1$
9 8
. G *
< * * * G G
*
H * * = C G
* . " !7
" * * * G
2K / *, G *
! * G * !
G G * !
<
% G * 7
* 2K G *,
! " G * * *
G *
* @ ! G * ! G! BA
+2
% G * ! Y Y
G * 7
!7 U U *, +22222
/ < G ! <
G ! *
+
+
9 8
. * * "
* G H *
* " ! < G !
"G * G *
" ! * * *
! G G . * ! *
" * ! * *
* B
' * " ! <

!" G * * * "
? 5 *+1 @
-621 4. 1/614.8.6
0.0
1@,
4.0
,414 8141 7.A B*.
7*.0
.8-+ +-5-3
6-5C
*
! ! G <
!< . < !7 , -
*, ! < 7 !
* / !7 -
4
* B , G
* G * * *
! ! * . < <
< G * F "E
C ,G G * 7
+&
G * G
* ! B *
G *, ! 4 , G
G G * I
' ! * < G ! "

! G * ! ,
*, * G * *
* ! !
* G !
! 4 G ! *, G
! " ) < G G
! < G
+)
! * *,
* * 4 " @ 2K (
! R
/ > *A
G G !
* G 7 G = ; G ; G !
* " * @
% A
G
A# 1 ! ! "
- , 6 ;
; H * * " !
* ; G 1 * *
* 02222 G *, 12
* G G ; G
! * !
*
. " $$+ * * "
' ! !
) * * ; CG
* . ; 22 *
& . ; ! * " *
G *
* ; / *, . ;
! 0 ! +. ;
+1
/ * ;
* !7
C I * BG
% G * ; *
G * *
++
% G . ; ! 0
B 0 *, !
. , - , G
I* ;
* ( / *,
* ! G
* * <
* * * G
* * "
+:
9 8
. ! ! *
" ; * G
! 7 G * *
* * !
* * G <
G
! *, * * "
' " , * ! *
* * *
+0
7 G ( G *
* < ' " *
" . B 12K '
G ( "*
. . B , * * P
.
7Q
G " $+: E * * <
* "
P Q * * 7
7 . * * * U
U
G *I !
' P
C ,Q * " 4
U U U /* U
G * 1 *
* B . * U U *, )22222 U
/* U *, :2222 !
+$
' U
>E U /* .( 0 122
! C " 7 '
* !" G < < G
< G *, G
/ " * . B
; * *
* " "
G * <
; ( *
. !
4
C !
! 7 G L/
* 4
:2
" * * G * " *
G *"! G
C ! " ) < 7
! *, &22222
*, * *, 0 *
* 02
. *
/ * * " (
C !
:
.* G FF;/G F <
* U U
G * 7
* ; / * U U *,
* " 22222 ; '
* *, *
* B 7
; ; * 7 ; '
* < ;
:
:&
9 + %
9 -8 %% @$
? C/ < E . BG
* = B * * *, &*
? < * = * I
! B G < "
* G * * "!
:)
9 -' 7
> * 7 <
G* * ! *
C G
> . B
:1
:+
9" + %
' *, / "
(
9" - A#$
' * D./ * * !
*, 22222* * " / * / !
* G G *
* * * !! 4 * *
* *
* * 7 ,
::
9" "-3 6 !
. * < ; =- G 1
" G * I* ! P
0 5 ;G * G * G "
! !
' * * * 7
* * * *
( ! G * * < G
7 ; C/ ; =-
:0
/ *, , . H < 4R
R--- !- *
< 9 4 * *
) G G
* < G *
" * G < 7
" " ! " G
* = * < I !G I
< ? * 7 ! *
! * * G * < * <
* * G * G *
* I* * *
* . * 7 ! * ! <
* * * 7 , !
:$
9" (-B ,
. * *
E G @E % 4E %- A *, $22222* *
. * E ! * !
* B . ! "
! P
7 I ;G * G ! " G
G G *
; * * * E ,
!
. , . BG < 4R
R--- < 9 ! *
* G
! +2 &22 ! *
G ! < 4
02
0
0
0&
9( + % !
. ( * ! *
, - 4
9( 4-
' * " , - *
* "
G ! G
* ' * 7 * " !7
, * "
C , - 4
* , * " G
7 *
0)
! C ! 7( G
! ! , ! , ! !
* G , * !G *
" * . * P
*, Q *
9( 9-A 6
% * "* * ,
- , D =G
< * * - --- = = * '
* " D = " G
*, *
" D =* * " * <
01
9( :-@! 5
C- < G
* * * ( ! . *
* * * ! *
. , - *
!7 G *
! ? * 7 * "
< * <
0+
0:
H ! < C- <Z *G
! * ! G G
! * *
00
. * * F ! 4
! " # $ %
& ' "! ( )
* ! "+ , -
. ( + " ,
/
011 2 3 $
41 )
5 - 6 7
8 3 6 9 : ;
( < % 6
(
% - = # >(
$
?! ( @
)
!
A -
B ,
3 A -
0$
94 +
. * , - *
" * C ! "
! , G
>
' , - < 4R
R--- * "
% G * " " G
G B G * G ? * 7 "
! * " H *
? * 7 "
! " 9
$2
. , < 4R
R--- - !
" ,
$
H * * " < 4R
R--- = 9
* G , - G G "
"
$
% * * "
* * G < 4R
R--- * * *R
% * R (<* G
* ,*, * "
$&
% * * P
3 Q
G , -
< 4R
R--- * * * " !
*
$)
' * P ! E Q
G " * "
!! G < 4R
R--- !< * I !
, - GI * * "
$1
' , - < 4R
R--- * * "
* I ( !* * . ,
- * * G * *
G !
% *
< ! * 7
* < < ! !
$+
' * P
' ' Q - < 4R
R--- * *
! * 9
$:
' * P <Q
G ! " "G *
* !7 * * "
< 4R
R--- < *
$0
. , - * P = " QG "
! * "G *, "
< 4R
R--- = *
$$
. , *
< 4R
R--- *
22
. , - < 4R
R--- 9 * *R < *
!7 * * . ! ,
G G "
* G
2
. , < 4R
R--- *R
- C R R
9 G * G B * B
< " * N
,
2
* I * * G * , - P
. Q
G
< 4R
R--- * G - *, * < G
G < G G * "G * G G G
9
2&
2)
7 I !7 G *
* " * , -
* " ( * "G
* * *I G < G
99 $
/ " ! ! !
* >
H * " * "G
* ! * *
* " * G * *,
! * "
* " G * G
* *
* 7 ! *,
* G *
* * G ! ! * 7
!
* * * * " * 9 "
* ! * *
> ? * 7 * < * " *
I* * * G
* * 7 G * * 9!
, * G " "
* G , I*
* 7 < * " *
21
/ " ( * "
*, * > G *, > *,
* " 9 G * * G
G 9* *, * !
"
9: $ 7
H > G
! ! ! , - . G
* < * * * I
!G * > , <
. , !
G < * * "4
- > G --- *G
7G !
G * !
I !
> * *
H 9* = * *
* > !7 "
' * . * " * *
* * " G , *
> * * B G *
2+
* * , - G *
*
% < * 4
H " !
H G *
" ( G > ,
! *
* G !
9: & @ !!!
. , * *, * * =
=9 G * * !
* G * , *
" ! * !
* * G * *
@ A *
* 7 * 5 G , !
G 8 . " *
! "* * *
G * " !
* "G * G" !
16
.018,
9+ 4*614.6
1.+3
6.80
,.+3
.> 10
*<1,
5
' < ( * , I * B
. BG , * G
2:
* * G * *
*
H * "G G
! ,
( ! E "
! 9 * 9
' ! * ! *
G * G * , .
! * ! * !
C * ! * ! * G
! > !
/ !
" * * G G !
* . ,
G , ! ! *
P, - "Q "
! " " * > ? * 7
( , *
20
"
C < * * ! "
> .
* * * G
<
' * < * *, I * "

. " G * *
G * * *
. * < ! *
- G *
G I * ! I
* ' " !
* / * " !
G , *, !7 G
* G G 9* * * = !G
* !
/ <
7 < " *,
!
'
( "4
2$
'
'
! G G .
* > G
* < * !
? 4
"* 4' CR>
. " *I 4' *,
. '= 4H * " *
4
>
*, 4
< "
* G ! *
! - > G
4
2
> * 4
.( ########## (
########## B
##########/
. * 4' *
4
56 7 * ( *
* 8
> *
. ! 4 ' ! " ! .
7 G
"
56 7 ! 9 > 8G 56 7
* !! 8
.(
F
> *
7*
* , G
! *
. " * 4 "
*
5. " !! > 8
' <
6 , <
> <
* <
> <
' (
'
* G /
G
* > G * * < *
? 4
> C I*
*
5 , " > 8
/ " C
! * !
*
* C * <
* "
* *, * "
* < C * <
*
* C * G
* " C
&
? / " ? *, @?/?A C B
!
*
: %
/ * * *7 *,
!7 4
. !
"
, -
. * * !
< ! ? ! @ G G
* "G G A * " @*
G G G * A
. 1 '
*
)
7 4
' ! 7 *, , ` *,
G ! *
? ! * <
* * 7 G
G * * *
* < ' ! *
" * P Q
' ! 4
' ! .
*7 *, C < *, B !
C " ! '
* * '
*
!7 4
C *, . *
* *, C * "*
'
< * * G * *
, * *
!7 , - *
"
* * 7 * !
*
1
* ! * " I
* ! " ( G <
< * * ' * !
* *7 G
> I !
!7 G
/ *, * *, , ! * G
*
% ! B ( "
!* *
* *7 *
G G *
I *, ! *
( " * < *,
G G * , - G
*7 <
/ ! < > G
B * & * " . !
* > !
+
: & & 7
< *
G " I '
"* @ R A
" *I
. , 1 4
"
( " <# ' ,
C
4
> *
3 < > *
"
"
"
? 7 3
? 7 "!
"
:
< >
* * < > * G /
" . , -
@a
bWA
/ " ! , >
4
0
( " ># ) ,
C
> G " !!
5 * !! 8
@ "* A
>
5? " 8@ "* A
>
&4
5 * * " 8@. " *I A
! B
9& B
)91 B
$
*, 1 B
< *
)4
56 7 ! *, < *
* R !! 8 @. " *I J
.(
. * ( ) " , ! @ * ,
( A
G " %
2
' *
"4
( " ?# ) ,
. , !
> * !! 4
5 , * < * 8@. " *I A
! B
9& B
)91 B
*, 1 B
< < < *
5 , * *, < 8
@. " *I A
&4
5 I * ! < * 8@. " *I A
9+ *
& B
*, 1 B
)4
5> * 8@ "* A
>
&
? G "
* * G ,
* G , I*
4
( " =# ) 9,
. ,
!!
5? 8
>
5N 8
>
)
&4
5? * 8
>
)4
5. * ( 8
>
? G
> G , & )G * ,
! G " ! , ! " C
G G
14
N I * 4
? !!
1
>I* <
. 5? 8 5? 8G
!" * * G <
* 7
. " *,
! G * 5?
8G 5? 8. !" !
P
? ;! Q P Q
P
CQ G *
*
+
( " @# - ,
. <
>
. * B 4
* 4
B4
B4
. * B
. * B
1 2 N
B ! ,
* 4
C * * 1 4
:
C * *, 2 4
C B 4
0
* * "4
"R *
% R> !
>
E * * *
. " ) B
C " P
> Q
G > ! ,
" G " 'CC G *
! * , !
P
C/ Q P Q. &
@ " G &A
G , *
> !7 " * C * "
P
> Q < , & G ! ! G *
! , " P
> Q/
< = (G * * G *
G ! ! , < >
* ) ! G *
$
&4
! 4
! "
#!$%# &
&2
/ ! 4
>
' ! (
' " @'% A
. !
G ! ,
* 4
&
' ! " G
* " > G * <
! , G G G
* G , I !
>
/ " * , * !
G * *
> G * = *
I !
' 0 0
'
0
7 0
%
&
# $
. > G B
, < * "
; , ? !
' " " , -

" * " .
, "G * ,
* G 7 ! , - G
" ! ! ,
E ! "G
* " ,
. * G " , - G
* * * ' *, *
, - ! G * "
. I * G ,
* *, *
. > *, !
! G * " *,
* G , * * *, G G
&&
* G > / * " *
G , *
,
B * * *
G * * *
< , * * *
< , -
! - * * G <
( ! ! ! ! "
. * * *,(*
, 2 G
- *, ,
G I* * , , -
* G ! *
* !
% , - !
G ! - G * *
B * * ' ! ! * * G
* @ " *
* A " ! * 4
&)
-+4-5 8-0
-6.5>0
.36
15
C < * G * 7 < ! * B
, G ?* > -
*
C < ( * * G ! (
* G
C < < ! *
' < * "G ,

, --- *
. < * *,
!G < * " G
G ! * " G !
. , 4
' * ! ( * G * B
! G * , * <
* B 4
? * B , * B ! * G *
* *
" * B !4 ! * I* (
* ! * G ( * *
* " G * *
,
. * B "
! " G ! 4
&1
)U9 1U
4 " *,(* 4 022(+22
:U
4 " *,(* 4 022(+22" 2 )(:+0
U
4/ 2 ) (:+0
' * " * !
, - ! ! * * / * "
*, * " * G
*, B G * @ ( G
*, G * G A ! *, B
? * B ,
022(+22
2 ) (:+0
C B , " G !
01CD @ EFG
! G ! * ,
, G ! ,
* ! G
! * , *
, G , ! G
' 2 ) (:+0G * !
* * " 022 ( +22G 4 A
0 = C DEFG
* ! " * ,
&+
* G * " *7
, G * 4
@ " ! A " * !
, G* * ,
< , < < " !
B G G
* B ! ! . "G " * G
< * G B ,
* B <! *, , - 4
' *, * * , - G
* , 4 3 J. % * * F >
*, * G * B <!
* < *
H * < * B4
C < * " ' * G

*, ( <
! -
H ! 4
' , - I (
- ! G " C
* ! " .( / * 7 !
> > !
< * 7
B , G 4
&:
' 4 * *
(* G * G *
' 4 * * G *
*, G
* G * * "
. * B4 * B ! * ,
.
. 4 * ! G
" * G
* G " ! * *
. 4 ! " *
" * *
' * 4 "
* * * " ,
' * *
! ! G
" G * ! ! * G
* * <* G ( G
G G " * *
G , - B , , G
*
G 0 2 2 G
/ *, < , - >
*
&0
@ " " * " *

! G ! * G A
G B
* " , * < ! *
* BG * 7 !
C < "G * * * !
, *
. * G B , > <
<* 7 G * ! *I 4 * * G * *
! < ! * * ,
> * * * " , G G , * <
* * *
. >
> * C ! > * 4> *
) / 4/
4 3 < > *
1 3 < *
3 * 3 <
+ " " !!
: " " > *7
0 "
)
$ ! !
? 7 > *7
2 ?
$
? 7 > *7
?
$
" "
& <
>
>
)
" 5 *
!! 8
; 4CR
>
1
" 5? "
8
; 4CR
>
+ &
" 95 *
& * "8
+ !
: )
" 56 7 ! *,
< *
) * R
!! 8
: !
0
? (
$
* 5 , *
* < * 8
1 !
2
* * 5 , * *,
< 8
* & &
* 95 I * !
)&
* 95 I * !
< * 8
1 !
)
* 5>
* ) * 8
; 4 CR> '
&
* ? (
)
5?
J 8
; 4 CR
>
1
5N 8
J
; 4 CR
>
+ &
5? *
J & 8
; 4 CR
> G
: )
5.
J ) *
( 8
; 4 CR
> G
0 ? !!
? ;
)!
; *7
&2 >I* <

E
; *7
& * " * "

))
. C6'G C 6 '
' < 4
* B
G ! ,
*
C *
H * C6' 4
C.'. ? - 3 % -< * ^@Y

U] * ]U
YAM
!
> G !
C *
C ! 4
>C. ?
! @Y
U]3 < ]U
YGY
U] * ]U
YGY
U] ]U
YGY
U] < ]U
YGY
U] ]U
YG
Y
U] ]U
YGY
U] ]U
YGY
U] ! ]U
YGY
U] ]U
YGY
U] ]U
YGY
U
]* ]U
YYA
MU
)1
G
'
4
.'.?. 3 % -< * ^@Y

U] * ]U
YAM
* *
G B
C *
' B 4
H /?. C.? - ^Y
U] - ]U
Y-<
* ^@Y
U] * ]U
YAM
; '
' * " , - <

* " - % '2 % ' 0 2 , !
! G " !
% * 7 < J! C E? 'G
)+
' , * >
4
% '
c<* d
c< d
c* d
c d
cR d
cR
< d
c d
J! C
cR d
c d
; P Q
c *d
* <
* ,
*
cR *d
cR d
cR
<* d
* < " 4
* 4 * G "
* 4 *
. * (
' B
):
. G !
* "
@> A
. * G > " -
* " /C G / G ! -
" * C ! G C @L - 222A
;" &
' , G , 4
E , , / G ! B
*
H " G *
> <
H , ! * *
H > < > <

G G < G
G ! < (" ( " *
. *
* * , " * G
* * >
* < G ,
* G ! > <
)0
' , ! G
4
* " * > G * C
. *7 .(
H !
H * *, 7
* G
H " ! "
* " " !
"(* *
G , G
* G * 7
"
H , , I
* B
, * *
* * , >
N * G
G * G
B G
G " > * !
/ < G <
G < ! "
, !
"
)$
;( ' 5
9< >BB@#
' - , ! ! !
* _
< < / G G
> < -
12
/ * ( ' " . B
* " C 4
' % , 1R $$ G $ % G " *
* , G '% ?/ G
'% 4@ ( * C A
' ' % , 1R $$$ " ,

@'% A
' &)R 22 G J G C ! C * "

* . " @'CC A
' & R 22&G & > ! * G ? *
' 1$R 22&G $ * G 3 * . "
G * * *
G < * * G
" ! (
* > ' "
G * ! !
N ' C ! C
1
* "G < < !

!7 " G ! 7 C/
< ',
' " * " !

*
' * ! " *
< , G *
* 4
? *
' " . B $:0 0) A !

! -
" - ; . ! 20R $0
. ! "
. ! . B $01
. $$ ' % , ? * / *
, '% ?/ ' '% ?/ " G
* " ! < *,
. '% ?/ ! I <
* < <
1
. ! $1R
)+R . * . G )
$$1G " !
* ' ! ( "
B G . B ' % ,
1R $$$ " , @'% A
G & *
' '% * *
' '% " '% ?/ G

* C '% ?/
! -
3 8 1 4
% ! ?*:
?''' ?C 1 2 ! 1
, " ,
- !
2 - !
, -
/ * 4
56 7 <
&
" 8
&
F% . : J 222
1&
C ! ! < ! !
* G ,
" <
* " "
< " G ,
* / " G*
* " " "G I
5 , < "
8
. " <
" (
. , *
"
. G " <
" G I * < *
" " ' % , 1R $$$G
" * *
< ! '
*, *
5 , * "8
. * " * 4
eE "
1)
eE "G
&
, 4 / G C ! H
/ G > * 3 < G H "G . G C *
? * G C G . G 3 G G
?
, 4/ C " "
. / ( G * " !
< C # #>
"
) (
* ! 7* "
'
H , * "
. G * * G "
? * 7 > G >
H < G *
"
* 4
11
. * 4
"4 * * 7 *
* "
* G < G ,
*
' '% 4
*
B
" "
B
* B
*
' *'+
' " " *

G < >
< * "
. *
1+
. < !
* , ,
* * G
, 7
< G G * *
' , , *
G G
( ! " ,* * G
( * <
' , *
, ( *
! " G
, @ ) '% A
. < G G G
* , *
, ! "G
7 G *
1:
. , $$)R $$$G
G * *
< * ,
. * ! , G *
. ! ,
* ! * '
* " *
* * ! < G
G * " "
* / *, G *,
@ &A , , *
* " G !
*
*
. ! "
> < G
* ' 2 ! , *,
* * #
. ! * < !
* " * ! G E
I G ! < *
$ '% @ ! * " !
* 7 AC *
,
* * . I
" "
< *
!7 (
! * * *
* ! *
10
G * G B , * *
" " * ' "
* !
* * " ! " ,
* ! "
< G "G G
G ! ( *
* C
" ,
, <
* * < * "
*
' '% * 7
!
,
> I ,
4 0
C I
G
I
. * < , *
( < G " G
1$
< G , !
C
, * *, G *
G *
& <
I ! "
* * "
* ,
* * < @ 1
'% A
* < *
4
. * ,
* ! < *
( , *
/ *, (
* 4
,
/ *
I ,* *
+2
" G * !
* * * *
' '% G
" G <
* 4
C" * ( ,
* , ! G "
G "
' , < G
! ( " , G G
7 G ( *
. * 7 ( *
! " *7 G " *7
* *7 " ! "
7 !
/ ,
, 2 /
+
< ' & 7
/ " ( !
> G
" G
*
.G$) *- H -* -* !$ .$- - - *
*%!/(% # -)
9 >/'HF/ C !
* G " !! *
!
>/'HF/ C *
9 . * >/'HF/ C *
! "
*
9. >/'HF/ C * * >/'HF/ C
<
&9 . , !
>/'HF/ C * / *, G ! ,* < , G
" , ! @. *
A
+
)9 . *
! *
>/'HF/ C *
19 . I ,
'
9 . * , *
* " B " !
*
9> , I
& 9 >/'HF/ C * * ! * "

!
)9 * "G *
G !7 , < 4R
R--- >/'HF/ C *R
!
9 / !7 " f * ,
!
9>/'HF/ C * " ! * * G
*, G !G ' % ,
1R $$$G & * G " , G
' &)R 22 G G C ! C * "
+&
* . " ' % , R $$+G 1 G

" J
9 >/'HF/ C *4
9> * * G * G !
9> * I * "
9 > * U =U @ * !A
G U =U @ A
G *9
* A U - ** U
<
9 > * I <
* B U
/ #
9 . >/'HF/ C * * *
+)
+1
<
. * * '% ?/ G '%
* ! G < > 4
.6H C ?%C . C. H / 4
' ,* "
*
" C ! ! " *
< * ! , G
" > G )
* C G B 4
?) I - ! !
!
D) 4 -
7 1
- " DE 4 % !
*:
?''D ! ! !
C) 4 - ,
,
!
! !
++
G) 2 - " !
!
, ?F ?E ?' D(
*) 2
, "
, K
G < ! *
! G !
,* C ! * "
G "G G G ! ( G !
" ,
C G !
" , ,
(, &
*
* *
*
" "
+:
P * " '
" B * "G
" * * G * B
* , * * Q
' > ,
/ . * " B G
" B
G * " * 1
* 2 . * B
* * G , - >
, "
. * B
, G
"
& "
' * * ,
, ! *
' ,
< #
C , * G !
< * *
' * ! *
, ! *
+0
; / ( 4 * C < >
< , 5 ',
' '% P < Q

* * > <
G < 4
* " !
' * * *I
"
* * G *
'% 4
A4 -
" ,
L !
! ;
. > G , !
" *
+$
<
. *
* ! "
* !
. , < *
* " , * * G
< G * *
! < * *
< " "
. G ! * "
G < (
< G ,
* '
G G ( *
. < *
. G *
* * B "
< , < *
:2
< * "
. * "4 * "
,
4
.( <
& "
R
) < 4 G "G " "
1 " *
C 4 ,
. * < " G
' * " *
C I
.
G 7 * , "G
:
, G
* " *,
< " * 5
E < !
I G I * *
G ! *
* < ! G
. G * !
<
! * *
' " @
1 '% A. <
* G *, 4
> " 4C , "

< / " ,
" @ A
G "
, * " ! G
* * @ + '% A
C * < G *
< G !
* " " # . < G

* * I * " G
" * G G * * G
< G <
* " @ : '% A
:
. G
" * 4 <
" * ,
4
3 I
* *
' ! B
/ !7 , / . B "
< ! * 7
I * (
:&
' '% <

! " '% G
" ! / "
G " ,
. , ! "
! , / "
. G * , "
G " * *
! G G * <G
G! G
:)
* * " H " . G * *
* ! <
< ( $ # ? ' ,
' / . B " G /. G
$$ '% ?/ . " * *
' " " * !
J G * *
< ! * I
. &1 '% B / "

 * I "4
:+
> "
"
> * " /
* "
> < G !
* "
* G
!
< !
* *
* (
0 ?
'%
* < " !
* "
(
::
;
* ! E G
! * 7
> * <
> "
! *
% " "
> < 7 <

*
* * "
* B
* " " , <
*
(
> *
0
?
C <
*
;
*
:0
% *, * <
G "G " "
> * *, *
" " <
' ' '% )1G * I

" 4
'
. '
+2 G2 +2 2 G g
22222 2222222 /h% + .C.C
+2 2 G &2212+G21 g
2222222 12222222 /h%C /h%C

0
&2212+G21 +2 2 G 2
g
& /h%C & /h%C
0 12222222 22222222
:$
' ,
< G ! * * G
G G G
B G
! *
"
10
*<1,
5+- ,
+8*6
6..+ +,
+/*+14.0
15,
+@6188,
-+.5
< 9 & #
' " . < *

" 4
%6*5.0
15 4.-83
*<6
.4. ##
6
1314- :-6.0B*.5..53
1<0
.8.*+1 -+53
,3*8,
9+ :161 *6-:1
1#3I
#3IM
2@4% )*? 1 !
?I -
!
D 4 !
,
!
02
@ , "
! -
@ -
!
1#3I
2 -
#3IM
2@4% )BE 1 !
? I - !
D !
, I -
C ! "
)
3 4/ . B " ---
0
< @ @ +
@@
. ' 22 G !
* " , *
"* ' ' , - !
* " * * * "
! * G !
"*
' * " ! I
! ! *,
<
' > '

C ! C * " * . " G 'CC G
4
* " * * I
' ! , *
I 7 G * * "
* " .
* * * " !
I * "G "
" * * ' " * " *
* I * !
I I
0
* ' *
* ! 7 *G G !
* G *
* !
* *
" * * *
. * > G < ,*
* * * < , - --- *
< &
4 &
' * G *
G *
! " G ,
* ( * G
* ! * *
( " ! G ! , !
! *
. * 7 ! *
* * " ! ! G * !
* *"!
.
* * G
* * * *
*
0&
. ! , *
. > G ,
* " * " .
"G * "G >
* , * " " "
N *
* G ! B , "
" * " * "
/
A 5 ;
! * !
* * " * G * ,
* * " G
7 < * *
*
' * * *
7 * * " *
0)
* " G *
G " ! * "
. > < ! P = Q 7
*
< + @@
/ ' '% G < 4 ! G

! * ! G
" " , > !7
0 ,
. * * " * "G
* G "
! ! * "G "
* ! *
' "
B 7
01
. * * ! " *
, - * * "
*
. ! * ! * *
" G * * " !
! BG * *
* * * * G
< ! *
* ! ! ! .
* * ! "
! ! " *
' * " I * *
" * " !
* "
> , - * " G
!
. * * "
* * G *
. ! * * "
* * " " ! <
! * "
!
0+
< " 5 @'$
* *
< C/ G < * G
/ . B "
* " 3 * . H G
221G ! ! C/
A# 2 # - A ;
D*
2 $ 2 @
4 # 6 1 N
#1J
6 6
-,
A ; 2 $ 2
@ N
$ I 2 O $I2J
@ -
, - !
!
# 9
@ N
9%@J P - 2 DG
D((* Q R
2 9%@ ,
$I2 A ; 6
!
- - @ #
0:
9%@
S
! S
! S
,
S
;
1
3 4/ . B " ---
00
* = !
. G
/ G
)& C < * , *
G G !
>
'
' * * *
4
' '
* * * * '
!! . B "G G *
G < < * " *
*, ( G * " ,
< * !! . B . " ,
* 7 G G * * I
> * * G
, * 7 !
!* <* 7 * G , *
0$
* * * ! G * * * / *,
* 7 "G " ,
G * ! G ! '
< " <
' * 7 < !! . ,
4 * G * G ! G * B
. " ! * *
* G * "G
G
, * < * * *
"
' * * * !
> ! "
' " ! G
< ! *
* G * * < N *
! I ? * 7 * "
!!
3 G *
" * G * G "G
"* G ! G * * G
* ! *
. * , G
* * + B +2 B '
! * * 7 ' ! " * 7 G
* ! G * ! "
$2
' " "* , * * G

! G "* * ' <
G 7 <
' < D !
* ! *, " ! > 4
9C G ! G !! < 4 "
* ,
9 7 G ! G < 4 ?
* *, "(*
& 9> 4 * ! < * + B 4 *

<
) 9> * 4 * ! < * + B 4
"
1 9> * 4 * * G < *
" !
+ 9> ! 4 * * G < !!
* 4 * *
< * < *,
: 9> ! 4 * * G < !!
* * < G *
,
0 9C !4 * !!
$
$ 9C 4. * "
> * *,
* " * !! G
* * ! < * G
* G 7 G * <
< < ! G !
* ! * B G G *
<
/ ! * * G "
! *
. ! " * !! *
* ( " ! G
* G
' * 7
> . * * G * * G
* * G
G , * *
' " * * ! "G "G G

* 7 *
! "4 * " < *

G "G "
* " ' * G * "
* 7 * " * ,* * "
!!
$
/ " ! ,*
-4
$&
> " * G
, ! ,*
-
' " * G * *
" * *, E 1 * 4
9 9 i * 9H
. G * *
* G *, * "
* .
* G ! * ! !! G
* 7 ? * * G
* < !! *
G * < G ,
* N , < <
!!
' * " * * 4
3 4 * G! G * G
3 * 4 G!
3 I 4* * "
3 (
' *, * * >
$)
'-*+. /*
. > ! "G
* * . , - ! B
! ,
" ( G * *
*
J "
B !
% * !
B
/ * G
* " G ,*
\ C ,
3
J / *
* <
7 .
* ?
* (
!
$1
*
*
7
"
;,! * ,
*
C * "
*,
/ * *
/*
.
C
*
+ 0/- 1. 2#
' " ! > !

* " G * !
G *
'- *
>
G * *,(* *,
* C ,
%*5812-50
15-0
*8,
9+ 2D514.8*1411*+ :6
.8,
- 15.B*,
<0.
$+
* .# 3 2#
> * !7 !
* " 4
. 7 93 (
. "
, -
>
* " *
' 9 * 4
! * 9 /
, * %
* 9
7 ! - G * G 9 G =
@ * <
! A. ,
0 *
/< * * !
5 0G G* * "
"
> *, G !7
20 2
$:
> I (
* " * * * G
* *
* ! I !
/ ! > *
* 4
C * G ( !
C " *, !
C * < ,
C * !
' "
C * !
C ! * *
C , *
G <
!! > G
G ( , 4
$0
. !! ! * I
! > . *
* < G
* "
* 7
, * "
(* * 12K !! > G
* 22 * G 12K
22 * C 2K !!
22*
$$
* * * 12K !!
& * & < 12K )G 1 +
< C (* * &K !! +
<
&22
. , !
> G &0K
. ! ! * 7 * I > G
*
* *
< G , I G
, ! *
> ' * *
&2
. 19)2M)29+2Md+2
? !! 9/ * G <
' 0
>! H * !
H @ ! *
A
. G> ) * I
4
G * !
< G * !
< G
. > * *
* G
!! < * *
> * 7
&2
* ! G ! G
< * > G
! * . !
* G > *
4
! >
. * " <
" * * <
* G *
* !! < * "
* = * " * ! * G
* * " < *
> , *
/ *, < * " <

G > G <
4
" *
>
/ * * I !
* G < > !7
" < < < * "
&2&
# 6
. !
* = ! "
> " 7 0
! !
I
! *, ! * <
! * ! C
* C !7
* .
* = 4
. * = ) 4 *
!G G* =
' * !
> G < *
!!
. * * > G
! G * < ! <
* G , * * <
&2)
; G * I <
* !! G >
< 7 * *
* "
" !!
. G !G *
* ( G
I * R
G > * !
B * ( <
!!
' >
* " !G * !7 -
" G " !!
. G !
* " G
&21
* " ,
!!
> ,
"G * ! * < 7 !
G , G
> * " G *
* < < * < " P
I * Q ! G !
!
' " 5 * *
" 8? !
* "G
< * G G * "
&2+
1 B G * * , *
G * I I ! > .
I ! > *
" !! ) B G
P , Q "
. ! 56 7! *, <
* * 8G *, *
G
<
G * G ( G
* * < G
P < Q
G P Q *
* G >
* * G * >
&2:
G
* ( *, !
G * * *
! G *, !
G * * ' "
*, * > <
* " G
* * *
! , * < ! G & K
* *, * !
( G >
P" Q * * G (
< < G
G ! ,
> * <
. * * I !
* P Q * G
7G * P
> Q
G
&20
. * G
> * * *
G ( * * *
" * " !!
* G * "
* * G
* G ! * "
" *
' * 5 , *
< * 8G *, 12K
* & B G G <
* "
* G * G *
* < * <
* G * B * = P
5>
< * 85 , * ! <
* 8G /< * * G * , Q
, G < , * G<
< ! * *
* " !! . 1 K > G
< * & B
&2$
. " 5 , * *, <
8G * " *
*, * G *, G * 7 I <
* " * "G * G
* * * G <
< * G , !
& 2
' ! *, P Q * * G
I * < >
* * * G *
* " !
"G < < 7 * G
*
. , *
5 , I * ! * 8G
12K < * I *
B 12K < *, B
* G > G *
! *, B < *
* < * *
. ,
5> * 8E * I*
! G >
*
G * < G ,
* * 5E 8
&
5> < ! B 86 , * <

P* "Q ! !! G > G
*, !
*
"' 7
> * G !
! G *
R > / *, >
*, * * , *
! * ! * 7 , *
" 7 I
* < * * " *
> * *
*, !
&
> * 4
G ! G G *
. *
B G !
* G *, * * * >
. ! 7
. ! " >
. ! " *,
* * G !
! > 4
" , !
9 " -
%
H !
L /
, , ! > 4
A *
A ! "
&A C * * !
)A C * G
& &
* ! G > * 7
!
' " * ! !
7( > I !G *,
! < *
* < * *
* *
' G
* " * *
> G G <
> * !7 , - --- *
* G !7 " f *
, > / *, < 7
* * G !7 > * 7
< * < *
' " * 7 >

* * * G ! "
B G* , I !
> ! * ! * *
* * *
'
G * G G G
& )
! " * "
* * G * 7
* .
! ! G * *
* !! G >
" G ,
< ! * * ,
* * G G ! * G G * "*
> G * G < <
* * G *
!! ! G ! ! ! *
!
/ * * *
*7 ( < * * G
* * > < *
* "G * * * G *
< * G ! *, ! *
> * ! * G
* I !
* * G * > ,
* 7* , 4
! * *
* *
& 1
* *
($ 6
( # 2 6
7
. 9* * = *
* = * " G !
* * G * * ! 9*
* * !
* " 4
>
* ! * * , G
* G G * "
* G * " ! 9 *
* * = * !4
I !G ! *
G * B
> 9* ! , * G * <
!
* ! G G " G
*
& +
$ %
' ! > 9* * *
* = 4
* ,
; 4 * !
* " * *
<
* 4 I* *
* * "G "G
* G G * * "
*
* * B 9*
* G * * " 9* G
G <
> G < * G
3 ( * 4 * " * G
( E? 'G * * * G
4 G
G G G ! " " .
" G *
C I * ! 9* * G
*, * , " > ,
! 7(
/ * " 4
! * *, ! "
> C
* " ) < G : * G
& :
! " <* . " ,

>
. ! 4 * B * !
9* * * =
C H " P Q . *
! ' * (
* 4 * 7 G ! "G
G
> ! . * < *
* " > @' 'CC A
3 ( ! ! 9* 4
! G ! " G G "
G ! G
U 9 U * ! * "
! G 9* ! 9 !
G , ! 4 *
?
* "G ! * = !
" > 4
* I*
& 0
H * ! *
I ! *
" I !G *
* *,= 9* *
< * , * 
* I* 9*
I !
. * < G <
! 9* *
@ A * < * * '
'CC G ' C ! C * " * . " 4
P
6 < ! *
* " * * "
" ! ! * <
( * * * Q
. * ' G
! 4
9*
* >
& $
/ ! * >
* *
>
. I * " < * !
' '
< * * *
! G < * *
<
* * < 4
' * B * * * <
G < *, H &2 *
* * *
! H 9*
, *
I # ' * G !
* G *
* G , * * "
< < * < ! " ! , * P
! *
" Q * < * ! 9*
P ! Q
& 2
> * "
G * ! G
, * ' * < *
* B * G*7 !
N
G < ! : ! G
2 * B 2 *
> * * * 9*
, G * 5 7 <
* < * ! 9* "
&
85 7 * <
* ! 9* * ! *
9* 85 7 < * 2 *
* ! 8
. I "
/ C " 5
#
/ *
* " > !7
" * * *
* * "G <
! 4
' 0 4 *
* < 9* . ( !
! 4
9* > * *
, 4
'* * G
" #
. * * #
&
. * < < 7
9* < ! " *
! " < >
% " *I (
< * " #
* *
> G * * " *I
> 9* G
, ! * "
! 9*
H ( * > ,
! * " " * 4
0 0 G !
9* * * *
* ! G !
! <
C I ! @ G G A
H ! < G *
! * * / "
"G , G ! *
* * *
, . <
* " ,
G * E
* < ! * " *
1
& &
' 2
* #
( ' 2
/ " * "* ! >

* = "(* &* 4
7 * ,
* #
' *, 9* ! *
! * , 4
* R "
? * R%
. , * G G
' " G ,
G " < < <
) <,
4 ! > <
4; * ( "
&4 5> < * 8/< * *
)4 *
& )
) >,
4 "(* " . B
4J > @ A
&4 7 (
)4 5 , < * " !! 8
) ?,
4. "
4 5> * " R/ / 8
@ I B * ! A
&4 3 9 < G ! "
)4 * >
14 ' ! * ! I * * >
& * G > I
* , ! * ? * 7 ,*
" ! 4 *
* #
/ " * * ! !
G ! > G
! 4
& 1
% /*.- !)% !, ( * #
& +
% /*.- )% !, 5> < * 8/< * *

& :
% /*.- !)% !, ! > <

& 0
% /*.- !)% !, J > @ A

& $
% /*.- !)% !, 7 (
&&2
% /*.- !)% !, 3 9 < G ! "

&&
% /*.- !)% !, * >

&&
&
. < (" G
" G ,
* > G A
' " ! * ! *
* * * G "*
! " ' * "
* * ! G * " !
B ' > I * ,
7( G *
7( G *
*
* "
' * P Q *
* " G * *
* " ( G * G
> < ! "
< < < !7 G * ! G *
"
* > ! B ! .
! B * * " B * * G
* * = G
< * ! !7 ,
* "G " * = "
&&&
! < ! *I
' * * " * *
B G G > G
* G *
* ! G * "
* " G * " G *
* " * "G
* ! G *
* "G * * " G
G ! G *
' " * " , !

* ! < * * " * "
! * 4 *, ,*
G
G " G :C G
! " /< * "
! *, G
G !
' ! * * * > 4 ! *
G ! ! *
* * "
' ! ! 4
92 @ ! * " * A
92 @ * " * * A
92 @ * * "A
&&)
' , *, * *, ( *,
. ! G * "
7 0G ! *
!
. * * , * ,* <
> < < "
I !G ! G !
! ! * /
C * * " / *, * " *
! ! G ! ! * "
9
/
%
" C *
'
. .
*
' '
;!* 7 <4 G
* G * "G " * G
! .
E G 7 0
0 *
! G " R *
* !
" ! "
* * > ! "
G 4 *
"G * "G G
&&1
* G * "G *
*,
. " * * !
4
/ " * " ! G *
.( " * " * *
* *
C " ! * "
! " "G ! " "
9 " " * *
* "G
" * G * "
* " " !
' ! G !7
" ! C
! ! @ G
* ! A
G
@
* ! * ! A
G
* = ! @ * " !
* = ! * * A
G
G * " 7G
* " !
C #
&&+
' * < * = < *

> G <
* " * = . * =
@* = * A * = G <
* * " * * G * "
' ! *, * <
" >
* "
* * ' ! * * !
7( "* G
/ J
H> % . 221
&&:
$$
D%?'. G \ / / G /> . G HZ G 9 5 . "

* G 7* . "G ./ C%> . H / S> C / G G 222
D%?'. G G 5 ! & " 2 .HC?%G ' G

F G 22
% ?. G E/.' .G 0 " &

6 % /h`
/. ?% /' %>? >.>?/'G 7( G $0:
% ?. G E/.' . G & !
G % /h`
/. ?% /' %>? >.>?/'G 7( G 222
/ ?`
> />?% />ZG G 9 5 & 5
G j G CC /_ CG G $$$
%E/ . G G 5 & - 5 G
/L9E ''R L > / D.?C / .HG F G 22
%' ;.''/G G 6 P G >3% F%%DY

CG F G
22
%33G J
/ .C G .=4& /L9E ''R >?. / . />/ .
.C /h/G G 22&
C. />% k .ZG JG 1 #.1C />/N/ H'? . /G G 222
;. %G . G H G / /> >3% C / G G $$
&&0
/'/ S>G JG 1 T . />/N/ C / G G 222
\';/ .ZG / G 7I942 ! P />/N/ C / G G $$:
k .Z 'S .ZG G$ 5 9U& 6 ! P H /9 /G G 22&
/C H/' %>Z\'.ZG 3 G 9 $ -9U /9 /G 22
/C H/' %>Z\'.ZG 3 G 9 9U D((G /9 /G 22)
/ P* C ?
* " Q 1O *,
, - ,* * * 4
--- * *
, - / " . B 4
---
, - F % . 4
---
, .9 *4
--- 9 *
, .C. F C< 4
--- 9 *
, * . " = 4
--- * *
, * - 4
--- - *
--- - *
, = *, ! 4
--- * * = *
--- * = 9 *
--- * = *
--- = - < *
&&$
--- = * = *
--- * = *
--- * = *
--- 9 * = *
--- - *R * * = <*l+
--- *
--- * (* = 9 *
--- * *R
* 9 R ! R
222 1 < &
--- R
--- * *R R* R R # * (
--- ! ! *R
- R R R R *=R #
--- 9 *
% ! ! 4
--- *
--- *R R( R (R R
* R $R * =<*
--- * *R
* 9 R R+ <&
--- *
--- * R
--- * *
--- 9 * *
--- = *
--- *
--- *R
--- !! * R
--- *
--- * *R
--- * *R - <*
--- *R R
$ <*
--- *R <
--- - *R R K 2 K 2*
---
--- ! *
--- * = *
--- *
&)2
--- =
---
--- < 9 ! *
--- = =
--- - <
--- <* =* *R
<* # *
&)
& '$ !()*+, %%%

&)
,-). /*0,1/ /2)3+141
&10
& ' /254. /*0,1/ /1+1461/

/2)3+141
. ( * C
< C > G * ! ! '
" ,
. * < *
C / " . B G /
221 , - ---
,-). /*0,1/ /2)3+141
&1$
$
,-). /*0,1/ /2)3+141
&+2
. * / ( G * *
* C @ $$)R $$$
J A
G * 7 !
"G G
* ' % , 1R $$$ & * G "

,
. * * 4
\* " *
G * G * G , *
! ( *
* * "
; 3
; * "G "
; * ! "
; * * * C
/ ( / ! <
/ ( / ! < *
/ ( > * *
/ ( / * "
/ ( ;
/ ( ; . *
. * ,* *
* " ! * * " * G
" * * G ! *
, ! , ! "
* ! G G * "
,-). /*0,1/ /2)3+141
&+
' $
. * , " <
, <
> C' * * "G
* * , G
* ! ! G
! *
' * ! * !
@ , G* A * " G
" * *
* "
/ ! 4C , < ,
/ 4 3 < ! * "
* ! G E I G @
G , I AG !
$ '% @ " !
! 7 A
/ 4 3 < G "G
G G ! (
* @ I * G * 7 ,
I A
. G < *
* G " !
G 4
93 < * G ! ,
. / ( * < G
*
,-). /*0,1/ /2)3+141
&+
'
7 &
e * ! " "
' " " * *

BG < G
7
. * , 0 2
' B , + 2
' * B ! *
. " ,
.( !* < ,
G
C , * * G * "
<
. / ( G "
* * " / * * G
. ,
* " * < <
"
' *, * ,
* 4
. ! ! < "
. ! , * *
' *, ,
G 7 *
* "G I * <
< * 4
,-). /*0,1/ /2)3+141
&+&
C " *
. / ( , * " !
/ !7 *
' * ( ,
!7 * , !
! *
e 7 * " <
' " * ,
" < , ( *
< G G , !
< . *
" , G
*
e3 < *
' < * , * !
( *
* G , ! <
* ! "
. < *
,
' *
" , "
* 7 "
. / ( * "
<
,-). /*0,1/ /2)3+141
&+)
7 $
e3 ,
? , ,
! * G * G * G
,
"
< *
G I *
* G ;
? ,
,-). /*0,1/ /2)3+141
&+1
C , * P Q
G G
* * * ! *
C G * *
, <
. * " ,*
G G "
<G C < , * *
. / ( , * "
< ! " *
"
,-). /*0,1/ /2)3+141
&++
7 7
e ! " * C
C , ! + * G <
* " *
. * ,* * *
, ! * * !
* * "
,-). /*0,1/ /2)3+141
&+:
7 '
. * * *
* G ,
* )& )$ '%
,-). /*0,1/ /2)3+141
&+0
& 4 7 8 ,-+,6 45)94+6
/ 4& 221
,-). /*0,1/ /2)3+141
&+$
> * < * 4C >
* < "
/ . B " 4
4c" "d
> * 4C >
"4 3 < ,
>
>! * 4 ,
/ * 4 <
. < 4 > * G / G * G . G
? 7 G " " G > G
!!
* " < *
3 ! 4 G G , G
* " * G "
!
4 >
! 4>
? 4>
4 >
* 4
C 4 *,
C ! H < G
"G " " 4 --- *
,-). /*0,1/ /2)3+141
&:2
" * * "4 F /
" *
"4 * <
3 4
< G * G * =
" / (4
221 " * C
,-). /*0,1/ /2)3+141
&:
& $
c/ * *
* G * d
,-). /*0,1/ /2)3+141
&:
&
,-). /*0,1/ /2)3+141
&:&
& 7'
,-). /*0,1/ /2)3+141
&:)
* > " "
C , < , 4
?
3 < <
"
*
.
" * *
C * " * ,
"
G * ,
' *
!
C * , I * *
/ " * " * ,
"
,-). /*0,1/ /2)3+141
&:1
* " 4
, JKKKKKKKJ@ /
C A
4 , 6KK6KK6KKKK6
. , @/ 7 G
4 4 "
' L M" LM 4 @.
3 < A
' LM " L M ,
" , @. "
* A
' " ,
#,###########################
,-). /*0,1/ /2)3+141
&:+
& 7'
,-). /*0,1/ /2)3+141
&::
. , * <
* G , < "
* , <
* * * *
. < , '
" * 3 <
7
* *
/ , G * *
" 3 <
C ! " B
,
B G * *
* G ,
* *
* "
# &/ 2 /
&:0
& ' 4:/24-+;* <,354

4<5+-4-+;* =/9
/ " (
>
/ !7 , - --- *G
* I > 4
# &/ 2 /
&:$
? * 7 * * "
--- *R R
3 */ ' *
4
. < ,
G * B N
* * *
< >
. * * I ,
, / G C G ; ?
< " , * *
# &/ 2 /
&02
' * *
G
< * *
# &/ 2 /
&0
N * I *
4
C * "
* " " " C *
" , * * 4
# &/ 2 /
&0
? * 7 ! G *
, *
! * *
H ! < * G ,
> G , 4
# &/ 2 /
&0&
. P * * Q * * * *
* > 4
# &/ 2 /
&0)
. * * * * G
" " "
" G *, ( *
. * ,4 P
? * > Q
# &/ 2 /
&01
C !" * 7( , 4
# &/ 2 /
&0+
, * G 4
P Q
/ , & 4
* B
! * B
&
# &/ 2 /
&0:
C P * Q ,
* ,
* G ( " > *
# &/ 2 /
&00
H ! < * P
/ Q
, 7( "4
# &/ 2 /
&0$
C I * * , " * G
, 4
/ J
H> % . 221

Fidelización de Clientes

Hochgeladen von

Dokumentinformationen

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Fidelización de Clientes

Hochgeladen von

Copyright:

Verfügbare Formate

!

' (" ################################ )

& / , ########################### &

&) / , /3% ####################################### )1

)+ ' * < * " ########## ::

1& . > ############################## 2)

:& " ###################### :&

:1 " - ######################## 0&

2 ' C ! C * " 'CC ###### 0

) * > ########################## &

& (% " )*+,

' * ! " ! >/'HF/ C C '

' * " , - * "

' ! *, ( " "

' " , < < < *

. . B &&K < (" G I*

' ! > , - < G

' " ! < * G

. > < , "

' " * I * <

" < / & F

E B C " ,G " &

' 3 " * 221 !

> < ! !!* *

& " * * 4 >

) ' * *" G * "

0 . " < ! <

& S * ! > " * !

' " * 4 * * "

< 4 > < ! <

' * * * . G < "

' " * <

' " * , "

' " < * *

' " <

" * " ' G !

& " * * " * * *

' " < I

' *, * " "

' * " <

' " ! " * *

E < " 4 ' <

&C "* "* *

$ &' * " " "

0 " 4 F ! * < <

' * * ( "* * = "

' " < * G

' ! , * * " *7 /< , !

A * * " " = L <

H ! < * " G <

< * = !7 < <

< * " G <

H ! < * " G <

' /NXC H'/C 2K *

' ! " +:K

E < * I ! ' * * "

.( <* / ! < * * <

/ *, < < ! *"! !

' " , +2KG ! *

< D GP " = Q , 1)911 . "

" : 4 " "

. < > * "

' * "G * " ! !7 "

' * G < < < 1

) ' * " G "

' , " "

/ , < < ! "! !

' * < * , I "