SESSION PLAN

Sector : TOURISM

Qualification Title : HOUSEKEEPING NC II

Unit of Competency : CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
Module Title : CLEANING AND PREPARING ROOMS FOR INCOMING GUESTS
Nominal Duration : 80 HRS

A. Learning Outcomes:
LO1. Set up equipment and trolleys
LO2. Access rooms for servicing
LO3. Make up beds
LO4. Clean and clear rooms
LO5. Clean and store trolleys and equipment

B. INTRODUCTION:
The module deals with the skills and knowledge required from housekeeping attendants to clean and prepare rooms for incoming guests
in a commercial accommodation establishment.
As a hotel room attendance housekeeping competence would play critical role in being successful on the job. In this module you will
undergo various learning activities aimed at providing experience that simulates workplace realities. To achieve this you are to turn in the
requirements of the course and succeed in the institutional assessment.
B. LEARNING ACTIVITIES

Learning Content Methods Presentation Practice Feedback Resources Time

LO1. Set up equipment and trolleys
Cleaning Supplies Individual Study Read Information Sheet 2.1-1 Answer Self Check 2. 1-1 Compare answers to the CBLM, appropriate 30 mins
and Materials Cleaning Supplies Model Answer 2.1-1 cleaning supplies
and materials, and
Read Information Sheet 2.1-2 Answer Self Check 2. 1-2 Compare answers to the tools 30 mins
Cleaning Tools Cleaning Tools Model Answer 2.1-2

Demonstration Observe Trainer’s demo use of Perform Task sheet 2.1-1 Evaluate performance 3 hours
cleaning tools Cleaning Tools using the Performance
Criteria Checklist 2.1-1
Cleaning Equipment Individual Study Read Information Sheet 2.1-3 Answer Self Check 2. 1-3 Compare answers to the CBLM, appropriate 30 mins
o Vacuum Cleaning Equipment: Vacuum Model Answer 2.1-3 cleaning equipment
o Floor Cleaner
polisher/sc
rubber Demonstration/Film Observe trainer’s demo in Perform Operation sheet 2.1-1 Evaluate performance 3 hrs.
Showing operating various cleaning using the Performance
equipment Criteria Checklist 2.1-2
3 hrs
Perform Operation sheet 2.1-2 Evaluate performance
using the Performance
Criteria Checklist 2.1-3
Procedure in loading Individual Study Read Information Sheet 2.1-4 Answer Self Check 2. 1-4 Compare answers to the CBLM, appropriate 30 mins.
the trolley with Housekeeping Trolley Model Answer 2.1-4 cleaning supplies,
adequate supplies Demonstration Observe trainer’s demo on Perform Task sheet 2.1-2 Evaluate performance materials, tools and
loading a trolley using the Performance equipment 3 hrs
Criteria Checklist 2.1-4
LO2. Access rooms for servicing
Enterprise Individual Study Read Information Sheet 2.2-1 Answer Self Check 2. 2-1 Compare answers to the CBLM, appropriate 30 mins.
procedures and Enterprise Procedures and Model Answer 2.2-1 access card/key
standards in Standards in Accessing
accessing rooms Rooms for Servicing Guests
for servicing of
guest
 Types of Rooms
 Access
cards/Key
Controls
Procedure in Individual Study Read Information Sheet 2.2-2 Answer Self Check 2. 2-2 Compare answers to the CBLM, appropriate 30 mins.
Accessing Rooms Model Answer 2.2-2 access card/key

Demonstration Observe trainer’s demo on Perform Task sheet 2.2-1 Evaluate performance 3 hr
accessing guest room for using the Performance
servicing Criteria Checklist 2.2-1

Housekeeping Individual Study Read Information Sheet 2.2-3 Answer Self Check 2. 2-3 Compare answers to the CBLM, appropriate 30 mins.
Forms and Records Model Answer 2.2-3 access card/key,
forms and log book
Demonstration Observe trainer’s demo on Perform Task sheet 2.2-2 Evaluate performance 3 hr
accessing guest room for using the Performance
cleaning and servicing guest Criteria Checklist 2.2-2
rooms
LO3. Make up beds
 Types of Beds, Individual Study Read Information Sheet 2.3-1 Answer Self Check 2. 3-1 Compare answers to the CBLM, pictures of 30 mins.
pillows and linens Types of Beds, Pillow and Model Answer 2.3-1 beds, pillows,
Linens linens, beddings,
mattress
 Beddings and Individual Study Read Information Sheet 2.3-2 Answer Self Check 2. 3-2 Compare answers to the CBLM, pictures of 30 mins.
mattresses Beddings and Mattresses Model Answer 2.3-2 beds, pillows,
linens, beddings,
mattress
 Procedure in Individual Study Read Information Sheet 2.3-3 Answer Self Check 2. 3-3 Compare answers to the CBLM, pictures of 30 mins.
making hotel Model Answer 2.3-3 beds, pillows,
beds linens, beddings,
 Stripping Demonstration Observe trainer’s demo on Evaluate performance mattress
 Mitring  Stripping Perform Task sheet 2.3-1 using the Performance 3 hrs
 Tucking  Mitring Perform Task sheet 2.3-2 Criteria Checklist 2.3-1
 Tucking Perform Task sheet 2.3-3 to 2.3-3 3 hrs
3hrs

 Turning the Bed Individual Study Read Information Sheet 2.3-4 Answer Self Check 2. 3-4 Compare answers to the CBLM, pictures of 30 mins.
Model Answer 2.3-4 beds, pillows,
Demonstration Observe trainer’s demo on Perform Task sheet 2.3-4 Evaluate performance linens, beddings,
turning the bed using the Performance mattress 3 hrs
Criteria Checklist 2.3-4
Demonstration Observe trainer’s demo on Perform Job sheet 2.3-1 Evaluate performance
changing/making the bed using the Performance 3 hrs
Criteria Checklist 2.3-5
LO4. Clean and clear rooms
Component of guest Individual Study Read Information Sheet 2.4-1 Answer Self Check 2. 4-1 Compare answers to the CBLM 30 mins.
rooms Components of guest rooms Model Answer 2.4-1

Sequence in Individual Study Read Information Sheet 2.4-2 Answer Self Check 2. 4-2 Compare answers to the CBLM, appropriate 30 mins.
Cleaning the room Model Answer 2.4-2 cleaning supplies,
The efficient room materials, tools and
cleaning Demonstration Observe trainer’s demo on equipment
 Clearing
 Dusting  Clearing rubbish
 Wiping  Dusting hard to reach areas
 Polishing  Cleaning walls and doors
 Disinfecting  Cleaning carpets
 Cleaning electronic devices
 Cleaning furniture
 Cleaning glass and mirrors
 Cleaning toilet and bath
Perform Task sheet 2.4-1 Evaluate performance 3 hrs
Perform Task sheet 2.4-2 using the Performance 3 hrs
Perform Task sheet 2.4-3 Criteria Checklist 2.4-1 3 hrs
Perform Task sheet 2.4-4 to 2.4-8 3 hrs
3 hrs
Perform Task sheet 2.4-5
3 hrs
Perform Task sheet 2.4-6
3 hrs
Perform Task sheet 2.4-7 3 hrs
Perform Task sheet 2.4-8

Perform Job Sheet 2.4.1 Clear 3 hr

and Clean Guest Room Evaluate performance
using the Performance
Criteria Checklist 2.4-9
Servicing the Room Individual Study Read Information Sheet 2.4-3 Answer Self Check 2. 4-3 Compare answers to the CBLM, pictures of 30 mins.
 Replenishing Model Answer 2.4-3 beds, pillows,
 Applying finishing linens, beddings,
touches Demonstration Observe trainer’s demo on Perform Job sheet 2.4-1 Evaluate performance mattress 3 hrs
 Checking Servicing the guest rooms using the Performance
Criteria Checklist 2.4-10
LO5. Clean and store trolleys and equipment
 Closing down Individual Study Read Information Sheet 2.5-1 Answer Self Check 2. 5-1 Compare answers to the CBLM, 30 mins.
procedures Model Answer 2.5-1

Demonstration Observe trainer’s demo on Perform Job sheet 2.5-1 Evaluate performance 3 hrs
Closing down procedures using the Performance
Criteria Checklist 2.5-1
 Cleaning and Individual Study Read Information Sheet 2.5-2 Answer Self Check 2. 5-2 Compare answers to the CBLM, 30 mins.
Replenishing the Model Answer 2.5-2
Trolley
Demonstration Perform Job sheet 2.5-2 3 hrs
 Observe trainer’s demo on Evaluate performance
Cleaning and Replenishing using the Performance
Trolley Criteria Checklist 2.5-2
 Preparing record Individual Study Read Information Sheet 2.5-3 Answer Self Check 2. 5-3 Compare answers to the CBLM, forms and 30 mins.
of Guest Room Model Answer 2.5-3 log books
Cleaning and
Servicing Activity Demonstration Observe trainer’s demo on Perform Job sheet 2.5-3 Evaluate performance 3 hrs
Documenting Servicing using the Performance
Criteria Checklist 2.5-3
C. ASSESSMENT PLAN
Written exam on the following:
 Set up equipment and trolleys
 Access rooms for servicing
 Make up beds
 Clean and clear rooms
 Clean and store trolleys and equipment
Performance test on the following:
 Clear and Clean guest room
D. TEACHER’S SELF-REFLECTION OF THE SESSION