Alberto’s Pizza Order and Delivery System

A Research and Software Development Project Submitted to the

Faculty of the Computer Science and Information
Technology College of Arts and Sciences
Negros Oriental State University

In partial Fulfillment of the requirements

For ITS 130 – Research and
Software Development

Herna, Caluscusan
Carell, Aboy
Joseph, Yu

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 CHAPTER 1

The Problems and Its Scope

Introduction

Improving customer satisfaction can increase the customers’ loyalty to

a product or service provider. One way to improve it is by having a food

ordering system which enables customers to purchase the products without

physically visiting the shop, namely by phone or by website, and then have

the product delivered to the customer’s address safely and in good

condition. Some food franchises in Indonesia have implemented this

type of system, such as Kentucky Fried Chicken, McDonald’s, and Pizza Hut.

In delivery service, one of the main problems is to find the shortest path

between customers’ addresses in order to deliver the product in reasonably short

time, to save fuel usage and to optimize the utilization of the vehicles and

delivery personnel. The optimization requirement is usually represented on the

delivery staff job vacancy announcement that often requires the applicants to

know the streets or shortcuts in particular area or city. The routing problem that

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is related to the condition of food delivery service is called Traveling Salesman

Problem (TSP). In TSP, the seller starts moving from his/her hometown and is

required to visit several cities exactly one time before going back to his/her

hometown with minimum total distance. All cities are connected to each other. In

this research, the author develops a system that can optimize the delivery

routing process by implementing one of the solutions to TSP, which is heuristics

algorithm. In addition, the system also utilizes the Global Positioning System

(GPS) technology and mapping solution software, Google Maps.

Nowadays, the usage of GPS has been part of modern human daily

activities. The technology can be found and has become the standard feature of

most smart phones. This technology can be used to give information about

something’s or someone’s position on earth surface. The GPS technology can be

used along with Google Maps Application Programming Interface (API) to make

the proposed delivery service system working better. GPS technology can return

the coordinate of specific position; meanwhile, Google Maps can be used to

calculate the distance of two coordinates, and return the information of a set of

streets name and their directions that must be passed to arrive at one address

from other address.

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Statement of the Problem

The present undertaking tries to plan the next cycle of a software

application that is under development and analyzed the basic concept Alberto’s

Pizza Order and Delivery application according to the functional and non-

functional requirements of the system, design and implement a fully working

web-based Alberto’s Pizza Order and Delivery system, and verify the efficiency

and effective of the system according to the Software Evaluation-based

Assessment and evaluate the impact it has to the user.

As industries are fast expanding, people are seeking for more ways to

purchase products with much ease and still maintain cost effectiveness. The

vendors need to purchase the products in order to sell to end users. The manual

method of going to their local food sales outlets to purchase food is becoming

obsolete and more tasking. Food can be ordered through the internet and

payment made without going to the restaurant or the food vendor. So there is

need for a wide range of publicity and enabling direct order, processing and

delivering of food through online system. For this system, there will be a system

administrator who will have the rights to enter the menu with current prevailing

prices.

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 This study sought answer to the following questions;

1. What are the current problems encountered by the Alberto’s Pizza in

terms of order and delivery?

2.What are the basic concepts in a development of Alberto’s Pizza order and

delivery application?

3.What are the necessary functional and nonfunctional requirements needed

in the design, development of the Alberto’s Pizza Oder and Delivery

application?

4.How efficient is Alberto’s Pizza Order and Delivery Application performed as

rated by both IT expert personnel and user in terms of reliability and usability?

5.How Alberto’s Pizza Order and Delivery Application can be implemented in

both mobile and web platform?

Significance of the Study

In view of the rapid development of computer technology in almost all the

fields of operation and its use in relation to information management, it has

become important to look into the development of Alberto’s Pizza Order and

Delivery system for firms to meet up with demands of the customers. Therefore,

the Alberto’s Pizza Order and Delivery system will help customers and

management to:

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The results of the study would benefit the following:

To the Customers: The result of the study would give a medium wherein

they can give the customers faster of order and delivery.

To the Owner: This study helps the owner to have faster

transaction/services.

To the BS Information Technology Students: This study will serve as a

guide in doing research of their system. Through this study, the BS Information

Technology students will have an idea on how to design and develop a system

and will help them make a good research.

To the Future Researchers: The study serves as the reference to the

future researcher who has the same goal in developing a system. Through this

study more researchers will have an idea in developing an online system and be

able to add some features by referring to the Recommendation page.

Scope and Limitation of the Study

Alberto’s Pizza Order and Delivery system will be a web based application

whose main language of programming will be PHP. Its main aim is to simplify

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and improve the efficiency of the order and delivery process for both customer

and owner, minimize manual data entry and ensure data accuracy and security

during order placement process. Customers will also be able to view product

menus and be able to have a visual confirmation that the order was place

correctly.

The main purpose of this study is to design and develop a Alberto’s Pizza

Order and Delivery system that could help the customers automated order and

fast of delivery. It also provides to the customers of no hassle in ordering of

pizza.

In the system’s ordering, the Alberto’s Pizza Order and Delivery System can

send sms notification to the customers based of their order. Due to time and

financial constraints, the software that is developed covers only the aspect of

food ordering and payments. It also needs an internet connection for an easy

accessibility of the application.

Definition of Terms

For an easy understanding, the researchers provide the definitions of

some technical terms used in the present research.

Database. It uses to organize and store customers data.

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 IT experts. Professionals who have a knowledge in the field of IT.

TECHNOLOGY. It is the study of techniques or process of mobilizing

resources (such as information) for accomplishing objectives that benefit man

and his environment.

CUSTOMER. Sometimes known as a client, buyer, or purchaser) is the

recipient of goods, services, products or idea obtained from a seller, vendor, or

supplier for a monetary or other valuable consideration.

MENU. A list of different pizza available be able to served in the customers.

ANDROID. A mobile operating system (OS) based on the Linux kernel

and currently developed by Google.

APPLICATION. It is an Android phone program or a set of software

that the end user perceives as a single entity as a tool for a well-defined

purpose.

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 Alberto’s

Pizza Ordering and

delivery system

Web Mobile

Log in /Register
Log in /Register

Menu Home pay

Home About us Contact
Set of
Orders edit
Menu
Set of history Features/Photos
Contact About us
Orders
No. history
Features/
edit Photos
pay Contact Contact
Admin
No.

Receptionist

Delivery person
View
Menu
List of orders customer
Management
Profile

Delete/ Update
Items

Figure 1: Alberto’s Pizza Order and Delivery System

Architecture

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Figure 1 shows the system architecture of the software. Here, it show’s

what the administrator can do in the web page and so do the user, as well

as in mobile.

Figure 2: Iterative Model for Alberto’s Pizza Order and Delivery System

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 The research was using the concept of effective analysis, designing, and

development that would outcome a successful deployment of the Alberto’s Pizza

for a better and faster order and deliver of a pizza. We are using a Iterative

model as shown in figure 1, it shows the series of events to be able to develop

and outcome of Alberto’s Pizza mobile application. The Iterative model in

Software engineering shows the method and procedures expressed clearly in

developing a software product.

Days Persons Involved

Activity1: Requirement Analysis
Task 1:Data Gathering 6 Caluscusan, Aboy, Yu
Survey Questionnaire
Task 2:Evaluation 2 Caluscusan, Aboy
Task 3:Interpretation 3 Yu
Activity 2: Design
Task 1: Interaction Design 10 Yu, Aboy
Task 2: Visual Design 15 Yu, Aboy, Caluscusan
Task 3: Information Architecture 20 Aboy, Caluscusan

Activity 3: Coding 40 Yu

Activity 4:Implementation
Task 1: Prepare the infrastructure 10 Caluscusan, Aboy
Task 2: Perform the final verification 5 Yu, Aboy
Task 3:Monitor the solution 10 Caluscusan, Yu

Activity 5: Deployment 5 Caluscusan, Aboy, Yu

Figure 3: Task Dependencies

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