N Core Competency

o Competency Definition Indicator

1. Communicatio Able to shares information  Speaks fluently
n and/or ideas to other people,  Expresses opinions, information and key points of an
understand the information argument clearly
and/or ideas that’s been given,  Presents information with skill and confidence
and able to clarify the meaning  Responds quickly to the needs of an audience and to
of information and/or ideas their reactions and feedback
 Projects credibility
 Structures information to meet the needs and
understanding of the intended audience
 Presents information in a well-structured and logical way
2. Drive for Takes initiative in defining  Sets high standards for quality of work
Result realistic outputs and clarifying  Monitors and maintains quality of work
roles, responsibilities and  Works in a systematic, methodical and orderly way
expected results in the context  Consistently achieves project goals
of the company programme  Focuses on the needs and satisfaction of internal and
external partners
 Accepts and tackles demanding goals with enthusiasm
3. Team Works Working cooperatively with  Work as part of a team to achieve mutual goals
others to complete work  Develop and maintain good working relationships with
assignments supervisors and co-workers.
 Choose behaviours and/or actions that best support the
team and lead toward the accomplishment of work
tasks.
 Shows respect for the views and contributions of other
team members;
 Listens, supports and cares for others;
 Consults others and shares information and expertise
with them;
  Builds team spirit and reconciles conflict;
 Adapts to the team and fits in well
4. Efficiency Efficient use of company resources as the  Capable to calculate about all requirements needed for work
Orientation main determinant of decision and action.  Able to use the amount of resources maximally but appropriately as
needed
 Able to think of effective options by considering existing resources
5. Going Green The use of green technology is  Reduced energy bills
Technology to create an image of  Reduced power usages
responsibility and appeal to  Reduced pollution in the air and water
environmentally conscious  Reduced amount of toxic byproducts created from
consumer groups while also manufacturing process
preserving the natural
environment.
6. Security of To protect the safety and  An established and well-maintained systems to
people, assets security of people and company ensure the safety and security of Epson personnel,
and assets, and to be strict care in visitors and contractors.
information the management of all  A clear and strict care of handling tangible and
information. intangible assets.
 A well-mannered regulation of precautions to
protect the confidentiality of business information
including the privacy of customers, employees and
other stakeholders.
7 Integrity Behave in an honest, fair, and  Treat others fairly and with respect
ethical manner. Show  Takes responsibility for own work, including problem
consistency in words and and issues
actions. Model high standards  Use applicable professional standard and
of ethics established procedure and policies when taking
action and making decision
 Identifies ethical dilemmas and conflict of interest
situation and take action to avoid and prevent them.
 Anticipated and prevent breaches in confidentiality

8 Customer Able to achieve excellence in
Focus delivering the planned
customer service outcomes for
the department and monitoring
the unit services delivery in
order to achieve the service
delivery targets and to ensure
the highest level of customer
care and customer satisfaction
and or security
 Listen and response to customer needs within
legislative framework and policy guidelines
 Clarifies the customer interest or expectation when
doubt exist
 Make sure that customer need or requirement are
met
 Regularly takes step to improve the quality of
services produced by the work unit
 Establish plan and program to satisfying customer
needs and expectation
 Deliver services to customer within the agreed
service levels.

N Functional Competency
o Competency Definition Indicator
1. Creating and Creating new method, ideas,  Produces new ideas, approaches, or insights
Innovating product, etc. to answer  Creates innovative ways of designing projects or
emerging problem or issues outputs in own work area
 Produces a range of solutions to problems.
2. Adapting and Being open to change (positive  Be open to considering new ways of doing things.
Responding to or negative) and to  Actively seek out and carefully consider the merits
change considerable variety in the of new approaches to work.
workplace.  Willingly embrace new approaches when
appropriate and discard approaches that are no
longer working
 Take effective action when necessary without
having to have all the necessary facts in hand.
 Respond effectively to unpredictable or unexpected
events.
  Effectively change plans, goals, actions, or priorities
to deal with changing situations
3. Problem Analysing and interpreting  Breaks down work issues, seeking further
Solving situations from a variety of information if necessary
viewpoints and finding creative,  Provides workable solutions to solve immediate
workable and timely solutions work problems
 Makes suggestions and implements improvements
to personal work
processes
 Actively supports new initiatives and tries different
ways of doing things
 Learns from own and others’ experiences
 Seeking opinion to other people to further widening
own self perspective and understanding regarding
problem
5. Analyzing Gathers and analyses  Analyses numerical data and all other sources of
information, identifying critical information, to break them into component parts
relationships and patterns  Patterns and relationships
among data and proposes  Probes for further information or greater
workable solutions. understanding of a problem
 Makes rational judgments from the available
information and analysis
 Demonstrates an understanding of how one issue
may be a part of a much larger system.
6. Technical/ Acquires and applies new skills  Applies knowledge of basic technical/scientific
Scientific to remain up to date in his/her methods and
Credibility area of expertise. Reliably tools
applies knowledge of basic  Provides reliable technical/ scientific information
technical/scientific methods and data;
and concepts  Stays informed about current
 knowledge developments in his/ her area of
 expertise and acquires new skills to keep up to date
 Proposes new procedures and techniques in
response to changing needs in his/her area of work.
7. Following Giving full attention to what  Receive, attend to, interpret, understand, and
Direction and other people are saying, taking respond to verbal messages and other cues
Procedure time to understand the points  Pick out important information in verbal messages
being made, asking questions  Understand complex instructions
as appropriate, and not  Appreciate feelings and concern of verbal messages
interrupting at inappropriate  Act upon the instruction to complete an assignment
times.  Not unnecessarily challenge authority; follows
procedures and policies
 Keeps to schedules
 Complies with legal obligations and safety
requirements of the role.
8. Panning and Thinking ahead, managing  Plans and prioritises own workload to meet agreed
Organizing time, priorities and risk, and deadlines
developing structured and  Advises colleagues or manager early of obstacles to
efficient approaches to deliver work delivery
work on time and to a high  Perseveres and follows work through to completion
standard.  Checks for errors to ensure work is delivered to a
high standard first time
 Effectively juggles priorities
11 Resilience Able to remain calm in • Maintains composure and remains calm under
. emotionally charged situations. pressure by keeping a sense of perspective when
Accepts constructive feedback faced with difficult situations;
in a positive manner and is able • Remains constructive in dealing with setbacks;
to cope with setbacks. • Adapts positively to changing circumstances or
other constraints and is determined to complete
tasks under the existing conditions;
• Acknowledges his/her emotional and professional
limits and seeks help when necessary;
 • Complies with the company’s regulations, rules
and policies of the company
12 Initiating Taking prompt action to • Responds quickly; Takes immediate action when confronted
. Action accomplish objectives, achieve with a problem or when made aware of a situation.
goals beyond what is required • Takes independent action; Implements new ideas or
and being proactive. potential solutions without prompting; does not wait for others to
take action or to request action
• Goes above and beyond; Takes action that goes beyond
job requirements in order to achieve objectives.

No Managerial Competency
Competency Definition Indicator
1. Strategic Using an understanding of the  Translate company vision and strategy into practical
Thinking bigger picture to uncover plans
potential challenges and  Develops a positive and compelling vision of
opportunities for the long term company future potential
and turning these into a  Translates an understanding of issue and problem to
compelling vision for action small chunks
 Proactively involves partners in strategic thinking,
 Incorporating their views into plans and working
with them to align strategic priorities
 Sets priorities by identifying what kind of problem
that need to solved first and where to invest to the
most needed area
 Generates strategic initiatives plans that reflect the
company position as the authority
2. Judgement/ Forming sound, evidence-based  Makes decisions for the benefit of the organisation
Decision judgements, making choices,  Presents and instils confidence in strategic decision-
 Making assessing risks to delivery, and making
taking accountability for results  Consults other stakeholders before in making
decisions
 Stands by the decisions and actions of the company
 Accepts and promotes accountability for the
company decision making
 Ensures the organisation balances effective risk
management with the need for timely actions
3. Managing and setting high standards for  Motivates others to perform better
Developing oneself and others, guiding,  Valuing and Recognising others work and
Performance motivating and developing encouraging them to learn and reflect to their
them, to achieve high experience
performance and meet the  Sets definite direction and expectations
GLA’s objectives and  Giving and monitors challenging and achievable
statutory obligations performance that in line with company objectives
 Manages performance issues effectively
 Keeping team morale and performance