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Fill in Direction
"Availability" is a column used for vendors to describe product availabity
S = Standard
M = Modification/ Customization Required (Please fill in comments column how long the modification will be needed)
E = External Module (not in this packaged)
N = Not currently available, but schedulled for next release
U = Unavailable, hardware/manage services does not contain this feature or function and cannot be modified to provide it
"Critical Level" is used for Company purpose only
M = Mandatory
O = Optional
"Comments" is an optional column to provide additional information to support the answer

Requirements

Hardware Specifications
Specification 1a (Mini PC)
Intel Core i3 9100T
4 GB DDR3 2666
500 GB SATA
USB to Parallel Port (include USB to Parallel Port Cable)

Specification 1b (Mini PC)

AMD Ryzen3 pro 2200GE
4 GB DDR3 2666
500 GB SATA
USB to Parallel Port (include USB to Parallel Port Cable)

Specificaton 2a (Laptop)
Intel Core i3 8145U
4 GB DDR3 2666
500 GB SATA

Specificaton 2b (Laptop)
AMD Ryzen3 3200U
4 GB DDR3 2666
500 GB SATA

Rollout and Quantity

Can provide 1000 - 3000 Units of the same specs (for Mini PC)
Goods can be delivered between 1 - 4 weeks
Goods can be delivered between 5 - 8 weeks
Batching delivery between Nov'19 - Nov'21

Software Specifications
Include Operating System Windows 10 Pro (Last Patch)
Can include installation Standard Software from WOM (exclude Licensed Software)
Deployment
Basic Scenario
Basic Scenario + Data Migration + Sign Off
Basic Scenario + Data Migration + Sign Off + Old PC Scraping + Etc Installation needed

Document
Rent Contract Sample Provided
Insurance Document Sample Provided

Insurance
Include Insurance Clause - Define detail covered types (ex: All Risk, TLO)

Warranty
Price include Basic 3 Years warranty by Principal (Spareparts/Services/Onsite)
Can provide extended warranty

Warranty Claim
Head Office Pooling for Onsite Claim
Regional Offices Pooling for Onsite Claim
Direct to Branches for Onsite Claim

Service Point
Can provide list of Service Point in Indonesia
Can provide list of Authorized Service Partners in Indonesia

Managed Services
Maintenance Hardware
Maintenance by Schedule (Preventive maintenance)
Maintenance Fee charges scheme (Contract or Occurence Basis)
On Site Dedicated Engineer (only selected Branches)
Buffering system (backup Hardware) and management - Define Rules, Procedures and SLAs
Helpdesk Support (24x7) - Define Rules, Procedures and SLAs
Replacement Hardware (all or only 1 part) - Define Rules, Procedures and SLAs

Reporting
Dashboard Monitoring for Helpdesk and Troubleshoot Process and Completion
Checklist Sign Off on Troubleshoot handling or Maintenance Process

Packaging and Delivery Asset

Vendor packaging availability
Warranty on Packaging & Delivery Asset Directly to WOM's BU or Branches at Rollout Sched

Contract Scheme
Purchase Scheme - Define with detail maintenance clause
Rent to Purchase Scheme - Define with detail maintenance clause
Rent Only Scheme - Define with detail maintenance clause
Can Provide continuous Technology Update (Upgrade/Replacement) on new Contract
Hardware & Manage Services Specifications

Critical
Availability
Level
S M E N U (M/O)

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& Manage Services Specifications

Remarks

(Basic Price exclude VAT & addon services)

Price / unit : Rp. (Purchase)
Price / unit : Rp. (Rent with Purchase Opt)
Price / unit : Rp. (Rent)
USB to Parallel Port (only for dedicated users)

Price / unit : Rp. (Purchase)

Price / unit : Rp. (Rent with Purchase Opt)
Price / unit : Rp. (Rent)
USB to Parallel Port (only for dedicated users)

Price / unit : Rp. (Purchase)

Price / unit : Rp. (Rent with Purchase Opt)
Price / unit : Rp. (Rent)

Price / unit : Rp. (Purchase)

Price / unit : Rp. (Rent with Purchase Opt)
Price / unit : Rp. (Rent)
 Vendor's Comments
Please provide detailed explanation
 Vendor Profile
Vendor Questionnaire

1 General Vendor Information

1 Company/Establishment Background
q When was the firm established ?
q No. of years in the financial services/technology industry?
q Jakarta office presence?
q Other Presence (Indian Ocean Rim/Asia Pacific/ Europe/ US). Please state.
2 Organization Details
q Indicate location and number of staff dedicated to product development of proposed package.
q Indicate location and number of staff dedicated to R&D of proposed package
q Indicate the amount of financial resources dedicated to R&D of proposed package
3 Strategic Directions
q Please state plans for the next 2 years.
q Past three years financial performance (Profit and Loss and Balance Sheet Statement)

2 References for proposed package

1 No of financial services clients
q in Indonesia?
q in ASEAN?
q in Asia Pacific?
q Worldwide?
2 Reference Site History for proposed package
q No of implementations before 2010?
q No of implementations in 2014?
q No of implementations in 2014 - 2016
3 Provide references of 2 implemented application in Indonesia by providing :
q Client name
q Contact person's name, telephone number and address
 q Transaction volume (e.g. number of transactions per day)
q Peak transactions per hour
q Number of registered user
q Application features
q Hardware, software and network configuration (e.g. server, operating system etc.)
q Response time per transaction (peak and off peak)
q Installation Year
q Implementation timeframe

q Client name
q Contact person's name, telephone number and address
q Transaction volume (e.g. number of transactions per day)
q Peak transactions per hour
q Number of registered user
q Application features
q Hardware, software and network configuration (e.g. server, operating system etc.)
q Response time per transaction (peak and off peak)
q Installation Year
q Implementation timeframe

4 Provide references of 2 implemented application in outside Indonesia (if any) by providing :

q Client name
q Contact person's name, telephone number and address
q Transaction volume (e.g. number of transactions per day)
q Peak transactions per hour
q Number of registered user
q Application features
q Hardware, software and network configuration (e.g. server, operating system etc.)
q Response time per transaction (peak and off peak)
q Installation Year
q Implementation timeframe
 q Client name
q Contact person's name, telephone number and address
q Transaction volume (e.g. number of transactions per day)
q Peak transactions per hour
q Number of registered user
q Application features
q Hardware, software and network configuration (e.g. server, operating system etc.)
q Response time per transaction (peak and off peak)
q Installation Year
q Implementation timeframe

3 Industry Participation
1 List business alliances or partnership with
q Hardware vendors
q Software vendors
q Others

4 Training
1 Training Programmes, for proposed package, available to
q Users?
q Developers?
2 No of Training Employees for the proposed package:
q in Jakarta?
q in ASEAN?
q Asia Pacific?
q Worldwide.
3 Training Media available in these formats:
q CBT (Computer Based Training)?
q Self Study materials?
q Classroom Training?
q Others (please state)?
5 Product Ownership
1 Source Code Ownership
q Will the Company get the source code ?
- Standard components?
- Customized components?
q Will the Company have a copy of the design specifications?
2 Software-Releases (if using software)
q What is the latest release/version of proposed package?
q When was the proposed package first installed?
q When was the latest release first installed?
q What is the average frequency of upgrades?
q How do you ensure compatibility of any customized code implemented by the bank with new releases?

q How easy can new releases be implemented?

q Will new release installation require vendor's intervention?
q Are new releases fully tested such that it can be implemented at our site without testing, assuming no
customization?
q Provide details of any upgrades scheduled within the next two years, giving the reason for each, the
current status (e.g. beta test) and proposed formal production release date.

6 Documentation
1 Types of documentation available:
q User manual?
q Technical operations manual?
q Procedural manual?
q Administration manual?
q Training materials?
q Helpdesk trouble shooting manual?
q Functional design specifications?
q Technical design specification?
q Programming specifications (including program calling sequence) ?
q Error codes and messages?
q Data specifications (databases, tables, files, datasets layout etc)?
 q Report listings?
q Batch processing flow?
q New release documentation?
2 Documentation media available as:
q Hard copies?
q Computer Based Training?
q Online documentation?
q CD?

7 Vendor Support
1 Location of Support Centers for proposed package
q in Jakarta?
q ASEAN/ Asia-Pacific?
q Worldwide? Please state.
2 Development Support
q Please state Development Support Hours (Jakarta time).
q Full-time consultancy available during initial implementation?
q Full-time development support available during initial implementation?
q Local development support/maintenance available?
q How are enhancements prioritized?
q Escalation procedures available? Please provide details of procedures.
q State the number of application support staff for the proposed solution in Indonesia
q Describe your target and guaranteed response times to problems with various priorities.
3 Operational Support
q Please state Operational Support Hours (Jakarta time).
q Local support/maintenance available?
q Customer Service Capabilities:
- Existence of a help desk / call center
- Does vendor resolves problems together with Bank?
- State availability of a Help Desk in days and hours (Jakarta time)
- State the number of trained supported engineer dedicated for the proposed solution
- Technology/information available at help desk / call center
 - Escalation procedures available? Please provide details of procedures.
- Describe your target and guaranteed response times to problems with various priorities.

2 Upgrades (for software)

q Upgrades provided under the standard maintenance and support agreement? If not, describe the basis
on which they are provided.
q Does vendor provide migration support?
q How easy to upgrade the system and the impact to existing operation?

3 Software Upgrade Mechanisms:

q Installation Tools provided?
q Describe the procedures in which upgrades performed
q Describe the media used for software upgrades.

4 Enhancements/Changes
q State the procedures by which Company may request software enhancements.
q Describe your capabilities of responding to requests for enhancements/changes/customizations to
accommodate changes in the business environment.
q Describe your procedures/methodologies for implementing changes.
q Describe any guarantees provided for the performance of new releases of software.
q Company entitlement to copyright on all customization made at vendor sites ?

5 Testing approach
q Describe your testing approach (type of testing)
q Describe your testing plan structure
q What are the testing acceptance criteria?
q Willing to provide testing environment
ofile
Vendor Response and Comments