CURRICULUM VITAE FOR

Innocent Sibongiseni Ngcobo

A b o ut mys elf

I am a highly motivated IT professional with approximately 9.5 years’ worth of experience in the
Telecommunications, Products, Public sector, Financial Services and Petro-Chemical industries. I have worked
primarily on large implementation projects with a focus on business and operations support systems, IT Cost
reduction, IT Service Management and IT Strategy. I have solid expertise in system integration, technical
architecture, application architecture, enterprise architecture, technology architecture, project management, IT
architecture assessment, design and implementation

I graduated with a BSC Computer Science degree. I hold multi industry certifications (ITIL, Telecoms certifications
to name a few). I have participated in numerous local and international training both as a participant and a faculty.
I have received an honorary recognition for actively sharing technical and non-technical knowledge across
company’s global network.

Summary of experience:
 System/Application & technical architecture designs and solution planning
 Requirements management (analysis, design, development & deploy)
 System integration, product and performance testing
 Program and project management (Project planning, scheduling, monitoring and governance)
 Billing & CRM solution implementation
 IT Cost reduction assessment and implementation
 Business process design & re-engineering
 Enterprise and technology architecture

Interpersonal Skills:
 Ability to develop strong trust based relationship with individual at any career level, different cultural and
ethics group.
 Strong written and verbal communications skills (especially English)
 Faculty and facilitation skills
 Strong presentation skills
 Effective communicator
 Strong people’s management skills
 Strong coaching and career guidance/councilor expertise

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Per so na l info r m at io n

Full Name : Innocent Sibongiseni Ngcobo

Date of Birth : 03/01/1982
Nationality : South African
Ethnicity : African
Current Location : Gauteng
Driver’s License : Code 10
Own Transport : Yes
Contact : +27 (0) 73 333 5929 /
stoto.i.ngcobo@gmail.com

Sc ho la st ic ed uc a t io n

School Matriculated at : Tisand Technical High School

Date : 2001
Matric Subjects : English, Zulu, Mathematics, Physical
Science, Technical Drawing and Motor
Mechanics

Ter t ia r y Ed uc a t io n

Institute : University of Zululand

Date Completed : 2004
Qualification : BSc Computer Science

A d d it io na l Co ur ses

Certificate : Communications Industry Generalist

Certification
Date Completed : 2013

Certificate : Communications Technology Industry

Generalist Certification
Date Completed : 2013

Certificate : ITIL v3 Foundation

Date Completed : 2012

Det a iled Func t io na l & t ec hn ic a l skill s

Skill Proficiency Yrs. of Exp

Analyze system solution & planning Advanced 4 Years
Application design & architecture Advanced 4 Years
Billing processing Advanced 4 Years
Client relationship management Advanced 4 Years
Team coaching and facilitation Advanced 4 Years
Functional testing Advanced 4 Years
Issue and risk management Advanced 4 Years
People development Advanced 4 Years
Requirements analysis Advanced 4 Years
Requirements development Advanced 4 Years
Wireless communications Advanced 6 Years
Program and project management Advanced 4 Years
Application management Advanced 6 Years
Intec Singl.eView Advanced 4 Years
Presentation delivery Advanced 8 Years
Wireline telecommunication Proficient 2 Years
ARIS process design tools Proficient 2 Years
Build/Develop solution Proficient 3 Years

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Business process - IT alignment Proficient 3 Years
Business Process Analysis, modelling & design Proficient 3 Years
CRM applications Proficient 3 Years
Solution deployment Proficient 2 Years
Enterprise architecture Proficient 2 Years
IT strategy Proficient 3 Years
Prepaid/Postpaid billing convergence Proficient 3 Years
Project governance Proficient 3 Years
Project scope management Proficient 3 Years
Test management Proficient 2 Years
Application security assessment Novice 1 Year
IT Cost reduction assessment Novice 1 Year
Operating model & governance Novice 1 Year

W or k Sum m ar y

Company : Sasol South Africa

Position : Technology Architect
Date : February 2014 – Current
Reason for leaving : Currently a 6 month contract. Want to
purse stable permanent positions.

Roles and Responsibilities:

 Develop an actionable Roadmap for achieving sound technology architecture and
determining long term strategic vendors for new Sasol building
 Assist Sasol in determining long term strategic technology vendors
 Develop conceptual technology framework for new Sasol building based on key technology
capabilities
 Perform technology compatibility assessment (fit/gap approach) on the current Sasol
technology landscape in order to align technology with long term strategy
 Develop technology principles and standards for technology capabilities
 Assist Sasol building Program Management Office (PMO) in completing the user
requirements and alignment to the technology framework

W or k Sum m ar y

Company : Accenture South Africa

Position : Enterprise Architecture & Application
Strategy Manager
Date : February 2005 – January 2014
Reason for Leaving: Instability because of company
restructuring and also wanted to pursue
growth opportunities outside Accenture
environment as I had been with the same
organisation for too long.

Roles and Responsibilities (All internal Accenture Roles):

Absa IT Africa - IT Service Model Designer (Sep 2013 – Nov 2013)

 Reviewed existing banking IT service model in terms of service model processes and
provided sound as-is model.
 Baselined the existing as-is service model.
 Provided recommendations on the new service model based on business imperatives and
objectives.

South African Breweries - Application Architect (July 2013 – Aug 2013)

 Reviewed existing system/application landscape with a view to identify cost reduction
opportunities.
 Determined application target state against global template and business imperative.
 Identified demand to be rationalized or cancelled based on application target state.
 Reviewed existing service management processes against leading practices and identified
improvements.
 Reviewed opportunities for cost reduction through sourcing and other leading practices.
 Produced a report with diagnostic, impacts and recommendations on how the cost will be
realised based on cost reduction levers (i.e. application rationalisation, service
management).
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Telkom – Next Generation Networks Project Manager (July 2012 – Apr 2013)
 Engaged business stakeholders (e.g. programme leadership) to ensure the projects plans
and weekly statuses aligns to the overall goal of the programme and meets well-defined
project standards, timelines and metrics.
 Resolved any PMO issues that might have an impact on the project delivery and escalating
the risks accordingly.
 Applied sound project management skills, principles and knowledge to make judgment on
solutions that the other stream’s project managers were experience on daily basis.
 Driven required forums and participated in existing forums to ensure the mandate of the
PMO was achieved.
 Extended knowledge, management and technical expertise to other programme streams in
order to complete their work in-line with program objectives.
 Defined team member roles and expectations and ensured timely feedback were provided.
Ensured that project resources received any necessary training and were used effectively.
 Ensured that all requirements, project plans, and changes to Scope of Work were
communicated to all affected team members.
 Ensured that the project team followed all quality assurance processes, including periodic
reviews and transitions.
 Ensured that the project’s assigned portion of the Business Case planned value was
delivered according to programme mandate.

Telkom Mobile (8ta) - Solution Architect-Technology (Nov 2011 – March 2012)

 Clearly understood existing end-to-end application and interface architecture in order to
effectively resolve and escalate any potential issues and risks that might have an impact to
the project.
 Applied sound architecture principles and knowledge in order to provide required guidance
to the team.
 Provided templates to complete architecture deliverables (ensuring alignment with the lead
architect and client sponsors)
 Conducted cross-team sessions to ensure dependencies were addressed and that change
impacts to the overall schedule was clearly understood and escalated where required.

Telkom Mobile (8ta) – Billing Operations Delivery Lead (March 2011 – Oct 2011)
 Lead the billing operations support team and was the interface to 8ta Executives.
 Provided the billing SME capabilities to 8ta and ensured that any billing risks were raised
and mitigated.
 Ensured that all billing incidents and problems were resolved and closed on timely basis with
minimal business impact.
 Ensured the smooth integration between Accenture billing operations team and other
business domains e.g. Service Operations Centre (SOC) and Commercial Back Office (CBO)
 Provided smooth functioning of the Accenture team in terms of project scheduling and
management.
 Managed resource and (contract) financial forecast of the client contract to ensure that
forecasted margins were not affected and project was finished within allocated budget.

Mobile Telephone Network (MTN) - Business Architect (Aug 2010 – Feb 2011)
 Understood the mandate of the technical process stream in order to effectively map the
business process in line with project objectives.
 Baselined the technical (specifically billing and CRM existing (AS-IS)) processes against
eTOM framework
 Designed billing and CRM target state (TO-BE) processes against eTOM framework.
 Acted as a liaison between technical and business process streams to ensure that gaps
between technical solution assessment and target state process designs were raised and
closed accordingly.

CellC - Technical Architect (Aug 2009 – July 2010)

 Determined the project approach and roadmap that will accomplish the project IT
Operational objectives.
 Created and managed the detailed project plan that detailed measurable and achievable
timelines.
 Understood and assessed the impact of other projects to my project and ensure the
alignment and also ensuring that the risks against timelines were mitigated.
 Ensured that the "quick-wins" are implemented in line with client objectives.
 Ensured that the team's performance, quality of work and timelines meets the required set
standard and in line with the client expectation.

South African Social Security Agency - System Architect (Jan 2009 – Aug 2009)
 Analysed strategic architecture and designed new Enterprise Service Bus (ESB) system
requirements based on the business requirements.
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  Created ESB requirements specifications for the integration stream.
 Created the functional design specification (Use Cases, Use Case Diagrams, Activity
Diagrams, etc) for the Integration stream.
 Drawn up the ESB development strategy in terms of the industry best practices.
 Assisted the client in appropriate ESB selection process against strategic technical
architecture imperatives.

Virgin Mobile - System Architect (Jan 2006 – Dec 2008)

 Analysed and designed requirements using billing and Customer Relationship Management
solutions.
 Lead the international developers e.g. India Delivery Centre (IDC) and acted as a liaison
between the international resources and the client.
 Lead system Integration, Product and Performance Testing of the requirements.
 Analysed the technical architecture to ensure the feasibility of client's requirements on
Customer Relationship Management and Billing platforms.
 Performed the requirements FIT/GAP analysis and drawn up the system specifications and
the strategy in closing up those gaps.

Re fer enc es

Name : De Wet Bischoff

Company : Accenture South Africa
Position : Managing Director - Communications,
Media & Technology Lead (South Africa)
Contact Details : 083 442 6618 /011 208
3433/de.wet.bisschoff@accenture.com

Name : Vinesh Naidoo

Company : Accenture South Africa
Position : Business & System Integration Snr
Manager
Contact Details : 082 468 0020/011 208
3788/vinesh.naidoo@accenture.com

Name : Kwezikazi Mandondo

Company : Accenture South Africa
Position : People Advisor (HR)
Contact Details : 082 561 9318/011 208
3043/kwezikazi.mandondo@accenture.co
m

Name : Dries Van Jaarsveld

Company : Sasol South African
Position : Enterprise Architect
Contact Details : 083 283 3225