SYED MOHD AQIB ZAIDI

Mobile No: +918874234567, 9795417999

Email ID: aquib.zaidi1988@gmail.com

~ Sales and Marketing Specialist ~ Customer Relationship Executive ~

SUMMARY
Sales and Marketing and Customer Relationship Expert with 8 years of experience.

CERTIFICATONS & ACHIEVEMENTS

 Star performer for the month of December 2018 and January 2019
 Bravo Card for being the top performer in postpaid sale in Lucknow zone (January 2017)
 Star Performer for the month of January 2016.
 Certificate achieved in racing.
 Active Participation in debates.

CAREER OBJECTIVE

To obtain a challenging position in the Industry that I will utilize my skills. So I can contribute my skills &
strength for achieving the company's goal and objective.

EMPLOYMENT SUMMARY

Designation: Retail Sales officer Duration: March 2019 to till date

Company: Tanishq Jewellary (Lucknow)

JOB ROLE: -

 Knowledge of maintaining high level customer service.

 Proper Opening/Closing of Gold and Diamond is to be done.
 Proper Closing of Old Purchase order of Gold and Diamond.
 Making Sure that Executives are aware about New Launched Products.
 Achieving Targets on Daily basis.
 Provide accurate information(eg. Product, pricing and after-sales services)
 Answer customer’s questions about specific product/services
 Conduct price and feature comparisons to facilitate purchasing
 Ensure racks are fully stocked and maintained
 Coordinate with team to provide excellent customer service(specially during peak times)
 inform customers about discount and special offers
 Provide customer feedback to the store Manager
 Stay up-to-date with new product/services
 Be able to work under pressure and handle challenging situations
 Have business sense and an understanding of retail laws
 Designation: Customer Relationship Executive Duration: February 2015 to March 2019
Company: Vodafone (Lucknow)

JOB ROLE: -

 Knowledge of maintaining high level customer service, floor inspection and stocks of the company.
 To ensure that daily Shifts Opening/Closing procedures are properly followed and coordinates with
client management
 Analyzing records of customer inquiries, purchases, service requests and complaints to identify trends
 I am responsible for maintaining discipline, health and safety of the store.
 Encouraging all employees to display the highest standards of service at all times
 Responsible for identifying tasks that are critical to maintaining customer satisfaction levels and
communicate with employees to raise awareness of their individual roles in delivering satisfaction.
 Researching and reporting on external opportunities.
 Responsible for reviewing options such as increasing staffing levels, providing training in call handling
or investing in technology to automate aspects of call handling.

Designation: Sales Executive Duration: December 2012 to December 2014

Company: AIRCEL

JOB ROLE:
 Responsible for selling of prepaid sims, recharge vouchers and tariff vouchers
 Listening to customer requirements and presenting appropriately to make a sale.
 Maintaining and developing relationship with existing customers in person and via telephone and
emails.
 Representing company at trade exhibitions, events and demonstrations.
 Checking the quantities of goods on display and in stock.
 Recording sales and order information and sending copies to the sales office, or entering figure into a
computer system.
 Responsible for managing daily, weekly and monthly sales report.
 Gaining a clear understanding of customer businesses and requirements.
 Provides training to new joiner about the company and work culture.

Designation: Customer Care Executive Duration: May 2011 to December 2012

Company: Indus Towers Ltd

JOB ROLE
 Answers call professionally to provide information about products and services, or obtain details of
complaints.
 Keep records of customer interaction and transactions, regarding detail of inquiries, complaints and
comments as well as action taken.
  Refer unresolved customer grievances or special requests to designated departments for further
investigations.
 Follow up to ensure that proper action were taken on customer's requests.

EDUCATIONAL QUALIFICATION
MBA ( MARKETING) Integral University 2018
Bachelors in Commerce (BCOM) Lucknow University, Lucknow 2009
Intermediate Shia Inter College 2006
High School Colvin Taluqdar's College 2004

IT SKILL SETS
Packages Microsoft Office (Word, Excel, PowerPoint)

PERSONAL INFORMATION

Date of birth: November 15, 1988 Nationality: Indian Languages: English, Urdu
Marital Status: Single Mobile: +918874234567
Address: Hno 513/11 Colvin Taluqdars college near gate no2.Lucknow pin: 226007