Beruflich Dokumente
Kultur Dokumente
2019
The contents of this document shall not be used for purposes other than that for which it has been supplied, and shall not be reproduced, either wholly
or in part, in any way whatsoever. It shall not be used by, or its contents divulged to, any other person whatsoever without the prior written permission
from Manila Water Company, Incorporated.
Framework Agreement for Electrical Service Entrance of New
Description of service
Deep Wells
Marikina 24
Makati /
Service targets 2
Mandaluyong
Pasig 2
QC 15
Rizal 9
Taguig / Pateros 8
Support Contacts
Telephone / Contact Numbers:
▪ Aldren Bigay – Energy Manager
Contact No: 0917- 5333601
▪ Ian Torres – Energy Manager
Contact No: 0917-1652699
▪ Contracts Manager
Contact Number:
Terms of Reference
New Deep Well Electrical Works
Service Level Agreement
2
• Manila Water shall support the contractor in coordinating
with Meralco as to endorsement, generation of needed
documents, etc.
• It is understood that Manila Water shall supply the
Customer’s Responsibility documents such as proof of ownership or in its absence,
the real property tax or the Memorandum of agreement
or understanding with the lot owner that may be used in
the application to Meralco or with the LGU.
Terms of Reference
New Deep Well Electrical Works
Service Level Agreement
3
▪ Billing submissions and the attachments per milestone shall
be as follows:
Submission of
CFEI to 20%
4 Meralco Receiving copy of Meralco
Billing
Meralco
10%
5 Energization Certificate of completion
Terms of Reference
New Deep Well Electrical Works
Service Level Agreement
4
SCHEDULE 1
NON-CONFORMANCE CRITERIA
Second
Violation of Service First Offense Third Offense
Offense
Disqualification
1. Failure of SERVICE Monetary
from engagement
PROVIDER to implement Written Warning Penalty; 3% of
Performance Level in subsequent
Contract Price
Agreement service contracts
2. Frequent service
interruption or customer
Contract
service inconvenience Written Warning
due to negligence or Termination
failure to provide due
diligence
Disqualification
Monetary
from engagement
3. Failure to implement SLA Written Warning Penalty; 3% of
within agreed timeline in subsequent
Contract Price
service contracts
Disqualification
Monetary
from engagement
Written Warning Penalty; 3% of
4. Late Response in subsequent
Contract Price
service contracts
Disqualification
Monetary
5. Failure to repair from engagement
Written Warning Penalty; 3% of
equipment according to in subsequent
standard Contract Price
service contracts
Disqualification
6. Failure to comply with Monetary
from engagement
Safety, Security and Written Warning Penalty; 3% of
Operational Standards of in subsequent
Contract Price
MANILA WATER service contracts
Terms of Reference
New Deep Well Electrical Works
Service Level Agreement
5
Disqualification
Monetary
7. Failure to submit the from engagement
Written Warning Penalty; 3% of
required report/billings on in subsequent
time Contract Price
service contracts
Terms of Reference
New Deep Well Electrical Works
Service Level Agreement
6