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1. A majority of people follow the law and b. Following of the laws by the
order basically because people
a. It took hundreds of years to c. Living in a state of terror
enforce laws
a. Compare self interest with (c)/ for such a long time. (d)
b. Give more importance to self our television set (c)/ by all respects. (d)
interest than community interest 8. The boy who was guilty in (a)/ having
c. Keep community interest before broken the window glass (b)/ came out
community interest
9. Ramesh has been both (a)/ a dishonestly The human capital of a nation depends on the
person (b)/ and a gambler (c)/ since his practices and culture followed by the citizens of
childhood. (d) that nation. For creation of human capital, the
10. The number of employees (a)/ reporting roles of ethics and value systems cannot be
sick (b)/ has reduced significantly (c)/ ignored. More perseverance, hard work,
questions on the basis of what is implied or Customer capital creation is a global challenge.
In current knowledge economy (K-economy), key issue nowadays. These practices believe in
capital (IC). IC has three basic components: satisfaction. The Business Process Outsourcing
human capital, customer capital and and human re-engineering era will give quality
organizational capital. Many authors have used products and services to the customers, if
infrastructure capital or structural capital. The by the organizations. The cash-cow companies
and management of the intellectual capital satisfactory returns that lie in the range of 10
have originated in the European countries. percent to 45 percent through quality circles,
Scandia is the first company, which had shown workers participation in management, job
intellectual capital in its balance sheet. rotation, etc. Sustained retention of old
However, a universally accepted formula for customers and attraction of new ones, present
measurement of IC has still not been created. an immense challenge to the organization in the
for knowledge assets, are still struggling to The infrastructure capital creation
implement knowledge management practices. depends totally on the organizational culture
There is a need to identify the process for and organizational climate. Most of the Fortune
creation of IC in K-economy. 500 companies are able to sustain the
organizational culture but face problems in
retaining organizational climate. The major 13. Most of the fortune 500 companies feel
capital are
Choose the most appropriate option from the
a. Asian Countries
alternatives given
b. African countries
11. The components of the intellectual
c. European Countries
capital that the author refers to are
d. None of these
a. Human and customer capital only
15. According to the author
b. Human capital customer capital
a. Organizational culture is a part of
and infrastructure capital
organizational climate
c. Customer capital and
b. Organizational culture has no
infrastructure capital only
relationship with organizational
d. None of these
climate
12. According to the author the key issue for
c. Organizational climate is a part of
customer capital creation is
organizational culture
a. Customer Rotation Management
d. None of these
b. Customer Relationship
16. From the passage it can be inferred that
Management
a. Values and ethics play an
c. Customer Retention Management
important role in developing
human capital
d. All of these
b. Values and ethics play no role in b. having
developing human capital. c. with
c. The human capital does not depend d. Possessing
on values and ethics. 20. It is too much to expect_____ her.
d. None of these a. Of
17. The main theme of the passage is b. from
a. Creation of Intellectual Capital c. at
d. after
b. To comment on organizational
21. He ran short _______ money.
culture
a. In
c. To study the cash-cow concept
b. of
d. All of these
c. from
18. The immense challenge before the
d. On
organizations for creating the customers
22. You should be ashamed ___________
capital is
your rudeness.
a. To retain old customers and attract
a. With
new customers
b. of
b. To attract the customer demand and
c. on
customer services
d. At
c. To face the competition with the client
23. I have traveled all________ the world.
company
a. Over
d. None of these
b. upon
Directions (Qs. 19 to 28): Each of these
sentences is followed by four prepositions. c. about
d. By b. intoxicated
d. At c. to speak candidly
27. You have authority__________ your Directions (Qs. 32 to 36): Pick out the most
wife. effective word from the given words to fill in
______ the appointment orders used by 39. The foundation of the prosperity of a
General Knowledge
41. Recently, Prime Minister Narendra 45. Recently, the Ministry of Environment,
Modi has launched a tree plantation Forest and Climate Change (MOEFCC)
drive in_________, where the state has launched a project for undertaking
government will plant 22 crore trees in 'immunocontraceptive measures' for
the state. population management of four species
(c) Madhya Pradesh (d) Uttar Pradesh animals is not in the list?
42. Which of the following countries has (a) Monkey (b) Elephant
signed up to the $3 trillion Africa free (c) Jackal (d) Blue Bull
trade agreement recently? 46. India's first cow sanctuary is located in:
43. According to government data, the 47. Recently, Sports Minister Kiren Rijiju
maximum senior citizens come from has informed that central government is
which of the following Indian states? going to set-up ___________Sports
(c) Telangana (d) Uttar Pradesh (a) One (b) Two (c) Three (d) Five
44. Which of the following will now be the 48. Who clinched the Canada Open
replacing the National Housing Bank? (a) Li Shi Feng (b) Parupalli Kashyap
(a) Finance Ministry (b) SIDBI (c) Lin Dan (d) Wang Tzu-wei
49. Who won a record-extending fourth (a) Finland (b) Greece
women's World Cup recently? (c) Ireland (d) NetherlandRecently
(a) USA (b) Great Britain 55. The Indian Army is in the process of
50. Who won her second international gold artillery ammunition which can strike
in women's 200m with a top finish at the targets more than ___________away.
Kutno Athletics Meet in Poland (a) 20 km (b) 50 km (c) 100 km (d) 150 km
recently? 56. In 2019, International Day of
(a) Deepa Raj (b) Anupma Jaswal Cooperatives was observed on:
(c) Deepika Rajawat (d) Hima Das (a) 3rd July (b) 4th July
51. Recently, Prosecco hills were added to (c) 6th July (d) 8th July
the UNESCO World Heritage list. 57. The Reserve Bank of India (RBI) board
Prosecco hills are located in: finalised a three- year roadmap to
(a) France (b) Germany (c) Italy (d) USA improve regulation and supervision,
52. Recently, The Border Security Force among other functions of the central
(BSF) has launched a massive exercise, bank. This medium term strategy named
code named __________to fortify the _________is in line with the global
'anti-infiltration grid' along the Pakistan central banks' plan to strengthen the
(a) Vaibhav (b) Sudarshan (a) Utkarsh 2022 (b) Vaibhav 2020
(c) Utkarsh (d) Pradhaan (c) Dwij 2020 (d) Pataka 2022
53. Recently, A model village built with 58. ccording to a recent report by the Global
project meant for war affected people the UN Office on Drugs and Crime
and estate workers was inaugurated in: (UNODC), which continent recorded the
54. Recently, Kyriakos Mitsotakis was (c) North America (d) Asia
sworn in as the new Prime Minister of: 59. Name the Indian cricketer who was
(a) Reema Malik (b) Jainendra Atri (a) Shri Ramesh Pokariyal Nishank
(c) Devika Sethi (d) Abhilasha Rajpoot (b) Shri Narendra Modi
71. Which of the following films has now (c) Shri Ramnath Kovind
been recognised with NETPAC Award (d) Shri Venkaih Naidu
for Best Asian Film at the Bucheon 75. According to property consultant CBRE,
International Fantastic Film Festival which is the ninth most expensive office
(BIFAN) in South Korea? location in the world with an annual rent
(a) Kabir Singh (b) Bharat of nearly USD 144 per sq ft?
(c) Gully Boy (d) Article 15 (a) Marine Drive, Mumbai
72. Recently, UNESCO's World Heritage (b) Hazratganj, Lucknow
Committee added _________new (c) Dalal Street Mumbai
cultural and natural sites to its World
(d) Connaught Place, New Delhi
Heritage List at its annual meeting in
76. Recently, An internal committee of the
Baku, Azerbaijan.
Reserve Bank of India (RBI), which was
(a) 13 (b) 17 (c) 29 (d) 34
set up to review timings of different
73. Name India's leading International financial markets, suggested that the
school, which is the only Indian school foreign exchange market could function
to be featured in 'The Commonwealth at from:
70: From Westminster to the World'
(a) 9 a.m to 5 p.m (b) 10 a.m to 6 p.m
book published by the popular London
(c) 11 a.m to 11 p.m (d) 9 am to 9 pm
publishers St James's House.
80. The fortnightly bulletin of the National (c) Indian Institute of Technology, Delhi
Museum of Indian Cinema, brought out (d) Indian Institute of Technology,
by the Films Division is: Bombay
(a) Abhaar (b) NMIC Samachar 85. Recently, A 2,10,000-year-old skull
(c) NMIC Bulletin (d) Soochna discovered in a cave in _________has
81. Who is the only Indian Bollywood actor been identified as the earliest modern
to find a spot in the Forbes list of the human remains found outside Africa,
world's highest paid actors, among 99 putting the clock back on mankind's
other international celebrities? (a) Ajay arrival in Europe by more than 1,50,000
(c) Salman Khan (d) Akshay Kumar (a) Portugal (b) Greece
82. Who topped Forbes Celebrity 100 list (c) Bulgaria (d) India
and becomes highest-paid star with over 86. In a first, scientists have identified the
(WHO) declared that measles disease 90. According to the global MPI 2019 report
(a) Rs 1 lakh crore (b) Rs 2.5 lakh crore (c) 271 million (d) 356 million
d. 32 b. Rs. 1835
d. 150 b. 1000
c. 1,92,000 a. 24 days
d. 1,65,000 b. 25 days
c. 3 respectively.
d. 2 a. 48,80,240
km/hour? d. 240,48,80
d. 3 seconds is
b. 20
108. 5th of September is Teacher’s day and it a. 20
109. An investigator interviewed 100 dailies. Find the number of people who
Y: Oh! That’s going to be a wild goose has been second to none in the world.
d. BREAD c. NPQCGBCLR
32, what should be the code for the 127. Shahrukh, pointing to his son’s
word ‘PENCIL’? picture, said to a woman. “His mother
a. 59 is the only daughter of your father”.
c. 53 Shahrukh?
d. 65 a. Mother
so on. Using the same code, find out 128. If Kamal’s father is the only son of the
the price of ‘BUTTER’? grand mother of Swapna, how the
a. 30 said Kamal is related to Swapna?
b. 28 a. Father
c. 24 b. Grand father
d. 38 c. Daughter
‘RONET’, what should be the word 129. Till Nineties, clearly the policy of the
for the code ‘CHAINED’? government was guided by the
b. DIBJOFE
influence, the government tried to
exercise control in every field. But
c. DNIEAHC
today we hear about disinvestment
d. DENIAHC
and privatization. Hence there is a
126. If the word ‘HUNDRED’, is coded as
clear shift from socialistic principles.
‘FSLBPCB’, what should be the code
Which one of the following assertions,
for the word ‘PRESIDENT’?
if true, contradicts the passage
a. NPCQGBCLR
mentioned above?
a. That government is the best c. Mother-in-law
a. All who commit theft will be have advised you against it.
b. All who are convicted by courts law practice and became heart
143. The buyer has to pay more as the government of Kashmir released a
prices have been increased though the dreaded terrorist in exchange for the
cost of production has not gone up. release of the then Union Home
Which of the following has the same Minister’s daughter, there was hue
a. The land is fertile, but the crop is bad. government went on conceding the
terrorist’s demand like this, it would
b. He played well, though he was
be taken as a sign of weakness and
injured.
encourage them to indulge more and
c. The train was late, but he still
more in such activities.
managed to arrive on time.
Which of the following would best
d. None of these
summarize the people’s sentiments?
144. The National Book Shop does not care
a. Let the daughter pay for the
about its customers. I was looking for
father’s unpopularity.
a cookery book there last week, and it
b. Surrendering to blackmail would
took me ten minutes to get the
invite further blackmails.
attention of a sales person, said
Manisha. c. State terrorism is preferable to
militants’ terrorism.
Which of the following statement best
expresses the assumptions underlying d. None of these
a. Customers who shop for cookery H and K are sitting around a circle facing the
a. K b. H c. G d. F
Facts: A, lives in a remote colony of does not operate against the whole
Delhi. He has been running a cyber world, but only against the affected
café , offering internet services for party who has acquiesced with the
more than five years. Being the only conduct which create such nuisance.
shop of this kind in the area he had Suresh moved into his new apartment
been making good profit. B, opened a only to find that the sounds of music
coffee shop in the neighborhood and from the nearby dance school were
suffering losses. After some time, A, dance school indicated that they had
bring a suit against, B for causing him commit this nuisance as they had been
where the affected party does not 154. Principle 1: Under Article 102(1) of
the Constitution of India, a person is
disqualified from being chosen as a
member of the House of the a. The clerk is disqualified under
Parliament if a competent court has Article 102 of the Constitution of
declared him to be of unsound mind, India because there is control by
if he is an undischarged insolvent, the Central Government.
he is not a citizen of India, or has b. The clerk is not disqualified under
voluntarily acquired the citizenship Article 102 of the Constitution of
of a Foreign State, or he holds an
India because there is no control
office of profit under the Central or
by the Central Government.
State Government.
c. The clerk is not disqualified under
Principle 2: ‘Office of Profit’ is a
Article 102 of the Constitution of
situation where the employee is
India because a court declared him
directly influenced or controlled by
to be of sound mind.
the Central or State Government. It is
d. The clerk is not disqualified under
not necessary that the company should
Article 102 of the Constitution of
be owned by the Central or State
India because he is solvent.
Government, but the conditions of
employment should be determined by 155. Principle 1: A foreigner can claim the
A clerk employed by Coal India wishes under Article 21. Principle 2: The
better and he cites his accident with the when a motion for his removal is
separate case is filed against the drunk of this provision in the Parliament will
State. Decide if the writ will succeed. 121, and not to a Contempt of Court.
A member of the Parliament derided
a. No. The writ will not succeed.
Justice KathendeyKatju and his
b. Yes. The writ will succeed because
measures to regulate the freedom of the
he is a journalist.
press while the Parliament was in
c. Yes. The writ will succeed because
session. The court case pertaining to the
he has been beaten by drunk men.
‘guidelines on legal reporting’ was
d. Yes. The combination of having
currently in session. Is the member of
been beaten by drunk men, and
the Parliament liable for contempt of
the fact that he is a journalist will
court.
cause the court to pronounce that
a. Yes. He was maligning a Supreme
all journalists will have a right to
Court Judge.
reside and settle in India.
b. No. He is completely immune
156. Principle 1: Maligning a Supreme
because he has an immunity under
Court Judge or a High Court Judge
Article 105.
will amount to Contempt of Court.
c. No. But, he has contravened the
Principle 2: As under Article 105(1) of
provisions of Article 121.
the Constitution of India, subject to
the provisions of the Constitution of d. No. He has no immunity under
Article 121 on the freedom of speech in 157. Principle 1: Under Article 5 of the
the parliament: it states that no Constitution of India having
domicile in India at the permanent home – there was no
commencement of the Constitution domicile.
and either being born in India, or a c. No. Louis is a threat to Indian
person either of whose parents are Security.
born in India or a person who has
d. Yes. Louis had been resident in India
been ordinarily resident in India for
for more than five years.
not less than five years immediately
158. Principle: A person can be arrested
preceding the commencement of the
without warrant for committing a
Constitution is a citizen of India.
cognizable offence. Facts: A
Principle 2: The concept of ‘domicile’
requisition is received by the sub-
is a permanent home – the term is not
inspector of a police station from
defined in the Constitution. Mere
another police station to arrest Suman
residence in an area is insufficient to
in connection with the commission of
make that place a domicile – it should
a non-cognizable offence.
be accompanied by the intention to
make it a permanent home. Suman has accordingly been arrested
India for more than five years prior to the Advise him.
Is the book seller bound to sell the book and finds later on the horse to be
sell the book as he had not made a which stated that the horse is
c. Yes, the bookseller is bound to sell c. Manish will not succeed because
c. Samuel can recover the price, as money and jewelry kept in the house of
he had supplied goods only John. Mr. John woke up and switched on
against the order made by the lights. Those two persons started
162. Principle: When any person a. Mr. John has committed the
a book with the intention to return it. d. Mr. John exceeded his right of
such time the hospital’s revenue d. Mr. Ravitej did not see the
situation improves. policeman showing his hand, so
b. Dr. Jamuna Rani can terminate he has not committed any offence.
167. Principle: When a policeman in him. A stops the book after writing a
portion of it. Can B file a suit against
uniform stops a vehicle, the
A for specific performance?
vehicle driver must stop.
a. Yes, B can file a suit against A for
Otherwise the driver of the vehicle will
specific performance, as he cannot
be committing an offence.
find another writer to complete the
Facts: Mr. Ravitej was driving his Maruthi car
work.
in Raipur city. A police man by name Mr.
b. No, B cannot file a suit against A
Joseph showed his hand to stop the
for specific performance, as it
vehicle. Mr. Ravitej did not stop the
involves personal skill.
vehicle.
c. No, B cannot be successful in a suit
a. Mr. Ravitej has committed an
for specific performance, as
offence.
damages is an adequate remedy.
b. Mr. Ravitej was going to attend an
emergency so he has not d. None of these
from the firm as the loan was taken agreement between her and Ravi
in the ordinary course of business. was not in writing.
b. No, Ramnalal cannot recover the 173. Principle: If the acceptor had no
loan as the partnership deed knowledge of special terms of the
prohibited the partner from contract, they are not binding
borrowing upon the acceptor.
c. No, Ramnalal cannot recover the Facts: Praveen deposited his luggage
Facts: Ravi, while his wife shankari authorities will not be responsible for
was alive, promised to marry Seema in any package carrying valuables unless
Subsequently, Shankari died, but Ravi to the same effect was hung up in the
Ravi for damages for breach of Praveen’s bag was lost and he
believed Ravi’s promise and and the face of the ticket contained
174. Principle: A master is liable for 175. Principle: Nervous Shock is now
all acts of the servant done in the recognized as form of causing
course of employment. physical injury and damages can
Facts: Keshav, who was the owner of a be recovered for the same.
car, entrusted the same to one Noor Facts:The defendant’s servant was
Mohammed for plying it as a taxi in negligently backing a taxi-cab. A boy
Bangalore, Noor Mohammed who was was riding a tricycle in the vicinity. The
in sole charge of the taxi, employed a boy’s mother, who was in an upstairs
cleaner. He trained the cleaner in window, at a distance of about 70 to 80
driving the taxi. On April 11, 2004, he yards, could only see the tricycle under
gave the taxi to the cleaner for taking the taxi-cab and heard the boy scream
the driving test to obtain driver’s but could not see the boy. The boy,
licence. While taking the test, the however, escaped except for minor
cleaner took a sudden turn without bruises and the tricycle got slightly
giving any signal, caused an accident damaged but the mother suffered
and seriously injured the plaintiff’s leg. nervous shock. Can the mother recover
Can Keshav, the owner of the car made damage for her nervous shock?
feasors d. Article 40
197. For strict liability under tort, it is 200. Which one of the following High
necessary that Courts has the jurisdiction over
a. Dangerous thing should be largest number of states in India?
brought on the land a. Calcutta High Court