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PARTNER
TRAINING
GUIDE
What’s New 03
Services Competencies 12
Comprehensive Training 15
FAQs 21
COMPETENCIES
*Available in Q2
MODULE
The individual courses that make up a
learning path.
6 Dell – Internal Use – Confidential
Role-based Credentials and Certifications
Align Individual Paths with Company Goals
Within the Partner Academy are learning paths that lead individuals to gain proficiency based on role, line of business
and portfolio. These clearly defined paths provide fast, easy routes to increased sales potential for both the individual
and the partner company.
ROLE TYPES
Core Client Core Client Credential Core Client Credential Client Services Certifications
Internet of Things
Internet of Things Internet of Things Credential
Credential
‐ Services Delivery Competencies are a prerequisite to delivering deployment services for Dell Technologies products and solutions. For more information, please visit the Services Delivery Enablement Matrix.
‐ Merged cells mean that those Credentials or Certifications earned can count towards the sales, technical architect and marketing requirement for multiple Competencies.
1 Available in Q2 2 Requires Ready Solutions for Big Data Credential as a prerequisite
We have heard you. Starting in 2019, we have simplified the process of how you
can earn any of our product, solution or marketing Credentials. Whether you are
new to a Credential or are looking to maintain one you earned last year, there is a
single learning path that will get you there.
Role Types
Benefits &
2 Requirements
Refer to the Benefits
and Requirements
Storage Competency = 2 Sales Credentials + 2 SE
Credentials + 1 TA Certification + 1 Marketing
document to identify the
Credential (Tier requirements vary by region and zone.
number of Credentials
Please refer to Benefit and Requirements document for
required for each role
your company requirements)
Role Types
Select a Credential
3 Credential associated with your
Competencies
Sales
Credentials
System Engineer
Credentials
company’s Competency
and aligned with your
Infrastructure Data Center Portfolio Credential
• Mid-range Storage Credential 3
• High-end Storage Credential
role. EX: Mid-Range Solutions Portfolio Storage or
• Unstructured Storage Credential
Competencies Storage Credential
(Any of the above)
COMPETENCIES CERTIFICATIONS
Select a TA/CA Certification
1 associated with your company’s
Data Protection
• VMAX3 Solutions
Storage
Competency and appropriate • XtremIO Solutions
• Isilon Solutions
level. • Data Protection
Hyper-Converged/ • MidRange Storage Solutions
Converged Infrastructure
• Cloud Architect
(Any of the above. Minimum Specialist level Certification required)
• XtremIO
Identify the prerequisite Solutions
2
TA Certification Framework
Cloud Infrastructure
and Services or Cloud Architect,
Cloud Architect,
Information Storage Cloud Enterprise Architect
Cloud Services
and Management Infrastructure
(ISM) version 2 or 3
Take the recommended Training is recommended but not required. Click the name of
5 training. Certification under “Specialty” column in the TA Certification
search results page (above), and a page of recommended
training will populate. Add the training module to your cart.
Click the “Resources” link on the exam table page and navigate
to “Schedule an Exam.” Click “Dell Technologies Proven
Schedule your exam through Professional” exam. As a Dell Technologies partner, you may
7 Pearson VUE and check for exam qualify for discounted exam vouchers. To acquire a voucher, on
the top navigation on the portal page, go to “Certification” and
voucher.
click on “Resources”. Scroll down to “Exam Vouchers,” then
“Dell Technologies Proven Professional Exam Voucher.”
Check out how you can maximize your training budget through
Pass the exam to receive your
8 Certification.
ValuePak by downloading the Partner Certification Guide on
Partner Academy.
Services Competencies provide partners with the ability to deliver services under their own brand or co-deliver* with
Dell Technologies. Tiered Partners are eligible to obtain Services Competencies upon completing the specific
requirements outlined in the Enablement Matrix. Only partners that have met these requirements should be delivering
their own services in lieu of Dell Technologies Services.
Review the Services Delivery Benefits & Requirements Guide for additional information
on earning and maintaining Services Competencies.
*Co‐delivery is available for specific Dell Technologies products.
Take recommended training and Click the links in the Training and Practice Test columns to help
4 practice exams prepare for Certification exams.
Schedule your exam through Click on “Resources” on the IE Certifications table page and
5 Pearson VUE navigate to “Schedule an Exam.”
TOP ACHIEVER
3X Points Awarded
LEVEL 3
3X Points Awarded
LEVEL 2
2X Points Awarded
LEVEL 1
Base Points
MORE
Sales: Access a host of sales collateral and
Tools to further develop your skills and
knowledge.
SE: Apply knowledge using virtual labs and
get your Credential.
Certification Expert
Level Specialist
Associate
This Certification is the highest level a technical architect can achieve in the Dell Technologies
Proven Professional program. Available to both direct customers and channel partners, the Master
EA Certification identifies, validates, and showcases trusted advisors. These advisors have
demonstrated the knowledge and experience to translate business strategies and goals into tangible
technology solutions for the whole IT organization.
This Certification does more than validate knowledge. Using real project submissions and a broad
review presentation session, we validate that candidates have the technical expertise, business
acumen and practical experience to be called Master Enterprise Architects.
• Holistic understanding of company strategy and business goals
• Knowledge of technology, service, and financial models
TIP: Maintain the same email address across all platforms (Saba, Pearson VUE and CertTracker) to ensure proper
tracking. Be sure to affiliate as a partner with a valid company listing.
Are there any prerequisites to earn Credentials or When is the deadline to complete Competency
Certifications? training? What will happen if a partner loses an
individual with a Credential or Certification tied to
Yes. Sales and system engineers who wish to earn a 2019
a Competency?
Ready Solutions for Artificial Intelligence Credential must
also have already earned the corresponding 2019 Ready For a partner to qualify for the 2020 Dell Technologies
Solutions for Big Data Credential as a prerequisite. Partner Program, all Competency training must be
completed by January 31, 2020.
For TA Certifications, there are four levels (Capitalize
Associate, Specialist, Expert). All TA Certifications begin by If a partner loses a resource that held a Credential or
earning the associate level. For example, to earn an expert- Certification tied to a portfolio or solutions Competency, they
level Certification, you’ll first need to earn the associate, would need to replace and train a new resource for those
then the specialist. roles by January 31, 2020, or risk losing a Competency and,
if applicable, moving down in tier status.
For Services Certifications, the Certification level
requirements vary by product type. Please visit Partner
Academy for the most current information.
How many Certification levels are available to the How will I get notified when new learning and
technology architect role for each learning path? enablement options are made available?
There are four Certification levels. Individuals start with the Dell Technologies frequently updates the Partner Academy
Associate and must accomplish each level to advance. portal with the latest training modules and resources. We
• Associate encourage partners to check the site regularly. For essential
• Specialist announcements on training and Competencies, we inform
• Expert the partners through the Dell Technologies Partner
• Master
Newsletter and emails from our official partner program
mailbox.
Are there study resources available for Services
Competencies? In order to receive program newsletter and emails, please
make sure to set your partner user communications
Yes. Dell Technologies makes, practice tests and lab
preference (accessible via Partner Portal) to allow Dell
environments available to Partners to gain the tools and
Technologies to send emails to you.
experience to provide the best possible customer result.