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A Report On

“Compare and Contrast Movies Chak De! India and Gulab Gang on Organization Behavior
perspective”

Submitted to

Dr. Manisha Mishra

Assistant Professor, Jindal Global Business School

In partial fulfillment of the requirement of the Organization Behavior (OB) Course

By

Group-3
Lovlin Swain, Shruthi Devarakonda, Dhairya Goel, Shivam Singh,
Aditya Singh Rathore & Vikas Mehta

MBA 2018

On 20 March 2019

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LETTER OF TRANSMITTAL

March 20, 2019

Dr. Manisha Mishra


Assistant Professor
Jindal Global Business School
Sonipat, Haryana

Dear Madam

Subject: Report on “Compare and Contrast Movies Chak De! India and Gulab Gang on

Organization Behavior perspective”

As per the guidelines provided by you during the classroom discussion, we Group-3, MBA-2018
hereby submit a report on the case titled “Compare and Contrast Movies Chak D! India and
Gulab Gang on Organization Behavior perspective”. This report has been prepared after going
through the entire movies and scrutinizing the facts and assumptions from OB perspective. The
report making has enabled us to focus on various traits pertaining to human and organization
behavior like team dynamics and leadership, needs theory, team development stages, decision
making model, influencing tactics, power and ethics etc. which is an interesting experience.

We would request you to kindly evaluate the same and provide your valuable inputs.

Thanks & Regards

Group-3
MBA-2018

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EXECUTIVE SUMMERY

There is a wonderful connection between movies and management. Individual and


Organizational Behavioral (OB) effectiveness can be enhanced quite dramatically when
appropriate movies are used for complementing the learning outcomes. If seeing is believing,
several movies can be used to complement the OB perspective. Several of the movies’ plots can
be used to underscore the importance of several concepts / themes pertaining to leadership, team
work, motivation, power and politics etc.

Chak De! India and Gulab Gang are two movies based on various Stages of Team Development,
Perception, team dynamics, and motivational techniques. Both these movies helped us to
understand the behavioral traits that prevails in different organizations. They touch upon various
concepts like conflict management, loyalty, motivation, stress management, leadership,
negotiation, etc. Both the movies have been compared on various behavioral points and rating
and recommendations has been given for the same, as well.

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TABLE OF CONTENT:

1 Letter of Transmittal 03

2 Executive Summary 04

3 Situation Analysis (What are the Movies about?) 06

4 Problem Definition (What are the various OB traits focused on?) 10

5 Solutions Measured (How has the protagonist dealt with the problems?) 14

6 Analysis (Learnings from the movie) 15

7 Evaluation (Compare & Contrast: which movie dealt it better?) 15

8 Ratings & Recommendations 17

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SITUATION ANALYSIS

(What are the Movies about?)

Chak De! India is a 2007 Bollywood movie produced by Yash Chopra. The story in the movie
deals with the Women’s Indian Hockey Team and the mental aspect arisen between the players,
coach and the audience. Shah Rukh Khan is the main protagonist in the movie who was the
captain of the Indian Hockey Team when they lost the final match to Pakistan and later goes on
to coach the Women’s Hockey Team to rectify his image. When he meets the team, he
understands that it was merely just a group of 16 people with diversified goals. The plot then
revolves around Kabir Khan turning this group of 16 people into a team with a common vision
and drive the team to paramount. Chak De! India is a social movie that clearly and explicitly
showcases a variety of Behavioral aspects of human beings like: Motivation, Perception,
Leadership, Team Dynamics etc.

Gulaab Gang is a 2014 Bollywood film shoot by Soumik Sen. It is centered around the struggle
that Indian women undergo in the male chauvinist society. The story is based on vigilantes of
Bundelkhand who try taking up the issues that women face in that village. The story revolves
around Rajjo (Madhuri Dixit), who hardened by the abuse of her stepmother and social
discriminations at a tender age, starts a Community Home for girls and women and named the
people of this Home as the Gulaab Gang. It is an all women gang whose main aim is to fight the
social injustice that women are facing in the society. The girls in the community are taught to
read and write by Rajjo herself and the women in the community create self-employment by
weaving sarees and grounding spices. The community women are also trained on self-defence.
The gang under the leadership of Rajjo believes that when they can’t resolve an issue verbally,
they must lift their axes. The real struggle starts when an unethical, avaricious and unscrupulous
female politician (Sumitra Devi) enters the scene. Sumitra, without even the slightest guilt, starts
using people, including the Gulaab gang, for fulfilling her political desires. The movie then
revolves around how Rajjo fights back the venomous Sumitra Devi. This social movie has
various instances which showcases different human and organization behaviors like team
dynamics, trust, ethics etc.

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Main Cast of Gulab Gang: Main Cast of Chak De! India:

Actor Character Reasons Actor Character Reasons


Started the Shah Rukh Kabir Khan Wanted to prove
Madhuri Dixit Rajjo
Gulab Gang Khan his integrity
Sumitra
Juhi Chawla Thirst for power Vidya Vidya Wanted to prove
Devi
Malvade Sharma herself to in-
Tannishtha Abandoned by
Kajri laws.
Chatterjee her husband
Shilpa Bindiya Naik Plays for the
Divya Jagdale Mahi Wanted to fight Shukla team every year
for women Sagarika Preeti Wanted to prove
Priyanka Bose Sandhya rights Ghatge Sabarwal to her fiancée

Cause and Effect Diagram is prepared to find causes that can be allied with the personality traits
of the character of the two movies. The individual personality trait eventually leads to various
organization behavioral traits.

The mentioned personality traits of each of the movie character in the Cause and Effect Diagram
has been evaluated taking into the various instances/scenes/dialogues happened throughout the
movies. The traits have been unanimously agreed upon by the team member of the OB, Group-3.

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Chak De! India:

Captain Vidya Coach Kabir


Sharma Khan

MBTI MBTI Conscientiousness


Adjustment Indicator-
personality Indicator- personality type
Sensing Thinking
type
Communication
Focused Situational & style-Advising
Communication Task-oriented
style- Reassuring Believes in leadership style Common
Team objective to
Work prove
Communicat Communica Career themselves
Frame of
ion style- tion style- Oriented
reference-type
Diverting Reflecting
perception
Less MBTI Indicator-
Selective Extrovert
MBTI Ethical Exposure-
Indicator- type
Perceiving Openness to
Surgency perception Experience
Personality personality type
type
Experienced
Centre forward
Player Vindya
Player Preeti
Naik
Sabarwal

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Gulab Gang:

Gulab Gang Political Leader


Leader Rajjo Sumitra Devi
MBTI
Internalizer-
MBTI Indicator- Surgency
Internal locus of
Indicator- Perceiving personality
control
Thinking (Interest type) type
Conscientious Unethical
Sweatshop
ness Transformation Leadership
personality al leadership Communication
Common style
type style style- Diverting
objective to
fight for
social cause Learning style- Communica Assimilator
Accommodator tion style- type Learning
Reassuring style
Communic
MBTI Indicator- ation style-
Sensing Selective Reflective Externalizer
Exposure- - External
Openness to type locus of
Experience perception Agreeableness control
personality type Personality
type
Abandoned
Fighter Mahi &
Kajri
Sandhya

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PROBLEM DEFINITION

(What are the various Organization Behavior traits focused on?)

Various Organization Behavior traits focused on Chak De! India and Gulab Gang are team
dynamics and leadership, needs theory, team development stages, decision making model,
influencing tactics, power and ethics etc.

OB Traits from Chak De! India:

1. Stages of Team Development:


1.A. Forming: This is the first stage in team building which is characterized by
uncertainty and a common goal brings people together. Hockey players from different
Indian States meet at Delhi to form India’s National Hockey Team. Each player having a
different personality, background, attitude and skill sets comes together to form a
diversified workgroup.
1.B. Storming: This stage succeeds the Forming stage and we see the players from
different states randomly put together. Here, the Coach uses his Coercive Power and
motivates each player by shouting and benching them until they apologize. Players are
kept in a constant stress by rigorous trainings and constant criticism.
1.C. Norming: This stage involves constructive conflict and team bonding. Bindiya Naik
emerges as a natural leader in the group as she makes all players to sign to demand the
coach’s resignation. The girls who don’t get along well too unite when they get to play
against the men’s team. Their bonding becomes even stronger after their fight against the
restaurant bullies.
1.D. Performing: When the objectives and roles get clear, team members start delivering.
The players start to work towards one goal – winning. Kabir Khan, the coach challenges
the men’s team hence, winning their admiration. The several victories against other
international teams and the final, all fall under this stage.

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2. Motivation Theories:
2.A. Theory X and Theory Y: Senior player Bindia Naik can be associated to Theory X
and Vidya Sharma, the captain falls under Theory Y
2.B. Equity Theory: The problem arises because of the designation of the team captain
between Bindia Naik and Vidya Sharma
2.C. Reinforcement Theory: We can relate the positive reinforcement theory to the scene
where Kabir Khan appoints Vidya Sharma as the Captain of the team. The Punishment
Reinforcement can be seen during the practice session when the fight between Balbir
Kaur and Soimoi breaks out and they are asked to leave the field. Also, when Bindia Naik
is asked to sit out of the game despite being the most experienced player, we can see the
Punishment reinforcement at work.

3. Team Dynamics and Leadership:


Since the players are from different backgrounds, they do not have group cohesiveness.
Only after the coach motivates them, they form a common goal and start to perform. The
movie also showcases how the organizational goal must be synchronized with the
personal goals to increase the efficiency and a leader like Kabir Khan is required to make
each player realize her own potential.
3.A. Group Roles and Norms:
Throughout the movie, we can see the following roles being performed by some of the
players:
 Leader : Kabir Khan
 Initiator : Vidya Sharma
 Contributor: : Preety Sabharwal & Vidya Sharma
 Dominator & Blocker: : Bindia Naik
 Follower: : Rani Dispotta & Soimoi Kerketa
 Avoiders: : Alia Bose, Gunjun Lakhani

Players had to cope up with the norms of the team like sleeping in the beds allocated to
them and listen to the coach. They had to keep their ego aside and adjust to perform as a
team.

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4. Conflict Management:
There is a natural difference between the various players in the movie and sometimes the
coach deliberately creates some conflicts between himself and the team in order to bond
the players together and form a team. As a result, players encourage each other and work
upon their weaknesses. Finally, both Komal and Preety set aside their personal
differences and give priority to the team goal to achieve the common target – the World
Cup.

OB Traits from Gulab Gang:

1. Stages of Team Development:


1.A. Forming: The group was already formed. Each person in the group are aligned to a
single goal.
1.B. Storming: When Rajjo entered politics, mahi was very disappointed, which led to a
heated argument between them. This is the storming stage, and at this point of time there
is a shift in ideologies.
1.C. Performing: This was the last stage of the movie wherein Rajjo could fight the
ultimate challenge that the team was destined.

2. Motivation Theories:
There were multiple instances where motivation was showcased in the movie. The
following are some of them:
 When Kajri was thrown out of her house, her safety and social needs were not in place.
She then was going to commit suicide. The Gulaab Gang then saw her and saved her
from doing so. She eventually became a part of the gang where in her basic needs were
satisfied.
 When Arun, the son of the politician, raped a girl from the village, the gang got enraged
regarding this issue. Rajjo then tried to put it in front of the higher authority (Sumitra

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Devi), who tried to overpower the situation by offering bribe. This made the gang even
more furious as they didn’t get the lawful justice (social need). To fight for this need of
theirs, Rajjo eventually enters politics. Basically, they were self-motivated.
 Sumitra Devi’s extrinsic factor/hygiene factors were fulfilled but she had an urge to
fulfill her intrinsic factors which made her fight dirty politics to win the elections.

3. Team Dynamics & Leadership:


In this case the Gulaab gang is an informal group. However, as it is an ongoing team it is
a functional group also. The leadership style followed by Rajjo is Transformational style
as she wanted to transform the lives of the women in her society.
3.A. Group roles:
The group consisted of the following:
Leader: Rajjo
Contributor: Sandhya
Follower: Mahi, Kajri
3.A. Group norms:
 Everyone wears a pink saree.
 Everyone needs to know how to fight.
4. Politics:
The movie has Reciprocity kind of politics. When Sumitra Devi asked Rajjo to help her
in election campaign, the Gulab Gang reciprocated by helping her in promoting Sumitra
Devi as a great leader. But later after the rape case, Rajjo restrained herself from
promoting Sumitra Devi and filed her own nomination for contesting in the election,
instead. It’s a kind of political reciprocity.

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SOLUTIONS MEASURED
(How has the Protagonist dealt with the problems?)

In Chak De! India, Kabir Khan (Shah Rukh Khan) was appointed the coach to the Women’s
Hockey Team to rectify his image, that he had lost during his tenure as a captain to the Indian
Hockey Team. When he meets the team, he understands that it was merely just a group of 16
people with diversified goals. Kabir Khan then tries to turn this group of 16 people into a team
with a common vision and tries to drive the team by using various leadership skills, influencing
tactics, making decisions, working on the needs of the team players etc. At the end, the women’s
hockey team wins the World Cup and thus Kabir Khan gets back his pride and glory back. Also,
he gets successful in creating a confident and winning team.

In Gulaab Gang, Rajjo (Madhuri Dixit) is the protagonist.Rajjo from her early childhood
struggles for her rights in the male chauvinist society. After strating up a Community Home for
girls and women (Gulaab Gang) she tries to fight against the social injustice that women are
facing in the society. She specifically emphasizes on girl’s education and self-defense. The gang
under the leadership of Rajjo believes that when they can’t resolve an issue verbally, they must
lift their axes. Rajjo’s actual role as a leader is significant at the point when she fights back an
unethical, avaricious and unscrupulous female politician (Sumitra Devi) by using her consistent
decision-making skills, coercive power and transformational leadership. At the end, she deals
with the unethical social norms by fighting back hard and breaking the gender stereotype.

ANALYSIS

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(Learning from the Movies)
Learnings from Chak De! India:

All in all, we can say that Chak De! India is a well-researched and and very artfully curated
movie having plethora of Organizational Behavior theories put into practice. It serves as a great
example to learn about various Human Behavior components and that the Whole is greater than
the Sum of Parts. We also learnt that, autocratic leadership style is more effective in a diversified
team with differing goals so that the cohesion amongst the team members is channelized into the
right direction for the common objective attainment.

Learnings from Gulab Gang:

From the movie, we learnt how a team under a democratic leadership style works. In a plot like
the one set in Gulaab gang, motivation is self-driven due to the unethical social norms and
stereotype perception of the society against a certain group of people.

EVALUATION
(Compare & Contrast: Which Movie dealt it better?)

1. Comparison between Chak de! India & Gulaab Gang:

 Organisational Politics: Both the protagonists in the movies showed Reciprocity


kind of politics. They followed the Tit for Tat policy.
 Decision Making Style: Both the protagonists had a similar kind of decision making
style i.e Consistent Decision-making style wherein they take the decision at the right
time considering the risk involved.
 Perception: In both the movies, gender stereotyping was evident.

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2. Contrast between Chak de! India & Gulaab Gang:

Traits Chak De! India Gulaab Gang


Leadership Style Kabir Khan used Autocratic Rajjo used a Democratic
Leadership style. Leadership Style.
Trust Team had a Knowledge based trust Rajjo gained an
on Coach Kabir Khan. Identification based trust.
Reinforcement Punishment Reinforcement was Positive Reinforcement was
Theory implemented by the protagonist. encouraged amongst the
Gulaab Gang members.
Power Legitimate & Expert Power was Referent Power & Coercive
exercised by Coach Kabir Khan. Power was exercised by
Rajjo.
Influencing Tactics Inspirational influencing tactics was Legitimization influencing
used for goal attainment. tactics was used for objective
fulfillment.
Team Dynamics Hockey team was Task Group. Gulaab gang was a
Functional Group.

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RATINGS & RECOMMENDATIONS

As per our team’s perspective, we believe that every movie teaches us something. Movies at any
time, portray the prevalent human behaviour in society and one can learn many behavioural cues
from them. Our team rates Chak De! India and Gulab gang at 4.5/5 and 4.5/5 respectively.

Chak De! India teaches a leader how a diversified team can be united and how autocratic
leadership style is not always bad. It teaches a leader how to manage conflicts and how to
motivate the team to attain a common goal. One instance which teaches a lesson is when the
protagonist leaves the team to work on its own after the team complaint against him. If it would
have been a real-life situation, it is recommended that the leader should not leave his team rather
should make them understand and take them into confidence by being transparent and
mentioning the reasons for every action of his.

Similarly, Gulaab Gang teaches that it is not always the leader who motivates, it is also the
situation that motivates too. It also teaches to take the right decision at the right time. Further, it
is recommended that, when the opposite team is strong and powerful, it’s important to gauge
their strength before fighting back. It would help to plan and counterattack the opposition in a
better manner.

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