ISO 9001:2015

SHINE STAR ENG. STEEL & WELDING LLC

QUALITY MANAGEMENT SYSTEMPROCEDURE

CORRECTIVE ACTION

Prepared By: Sunil Kumar A.C Date: 06-06-2017

Reviewed By: Brian Colaco Date: 06-06-2017
Approved By: Brian Colaco Date: 15-06-2017

Copyright Document Title: Doc. No:SSE-QSP-CA-11

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1. REVISION AND APPROVAL

Rev. Date Nature of Changes Approved By

00 06-06-2017 Original issue. Brian Colaco

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2.0 Purpose

The purpose of this quality system procedure is to provide a system for continual
improvement in the quality management system by implementing corrective and
preventive actions.

3.0 Scope

This procedure is applicable to all functions in the organization that can suggest and
implement corrective and preventive actions for continual improvement in the quality
management system.

4.0 Responsibilities

i. All personnel are encouraged to identify and bring into the notice of concerned
person and area for improvement in the quality management system.
ii. The departmental head can initiate the corrective and preventive action by filling in
the corrective action request (CR) describing the unsatisfactory condition or the
improvement suggestion.
iii. The departmental head is responsible for maintaining the corrective/preventive
action.
iv. The departmental head is responsible for implementing the corrective and
preventive action related to his department within the specified timeframe.
v. The departmental head is responsible for the follow up of corrective and preventive
action.

5.0 Procedure

5.1 Corrective Action

If Non-conformities are encountered during any operation, it will be registered in

NCR and forwarded to the departmental head to propose proper Corrective and
Preventive actions.

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The departmental head with concerned Employees will analyze the causes of Non-
conformities and will evaluate the necessary action to ensure that the Non-
conformities do not re-occur.

The departmental head will ensure the necessary actions are effectively
implemented and the results of actions taken are recorded in the NCR form.

The departmental head shall do periodic checks on all Non-conformities and

corrective actions taken in SSE for their implementation and effectiveness and shall
expedite any such actions that becomes overdue. If overdue corrective actions
become excessive, the matter shall be referred to the OM for further intervention.

Periodic checks shall cover (at least) the following areas:

 Customer Complaints / Suggestions

 Non-conformance Reports
 Internal Audits’ Results
 Inspection / Test Reports
 Outputs from Management Reviews
 Output of Data Analysis
 Output of Process & Product Measurements / Analysis / Improvement
Stages
 Accident and Incident Reports

Based on these periodic checks, The departmental head shall prepare a Statistical
Report and submit to OM as required.

The departmental head shall submit information on Corrective Actions during the
Management Reviews.

5.2 Input for Management Review meetings

Status of corrective and preventive actions is presented in management review

meetings as input. The departmental head compiles the status of corrective and
preventive actions and submits it in the management review.

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6.0 Records

 Corrective Action Request (CR) SSE-QSF-CA-F01

 Corrective Action Plan SSE-QSF-CA-F02

Copyright Document Title: Doc. No:SSE-QSP-CA-11

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