DCWD BUSINESS PROCESS

MANAGEMENT DEVELOPMENT PROGRAM (2016)

May 11, 2017

BUSINESS PROCESS

• A collection of related, structured activities or tasks that produce a

specific service or product (serve a particular goal) for a particular
customer or customers. It implies a strong emphasis on how the work
is done within an organization.
BUSINESS PROCESS

• A Process = A structure for action.

• Primary Processes are those that result into a product or service that is
received by an organization's external customer.

• Support Processes are those that produce products that are invisible to the
external customer but essential to the effective management of the
business.
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 DCWD Board of Directors

DCWD Management

Pre-Evaluation
Infrastructure Development Production and Water Supply
Demand and Supply Analyses
• Watershed (CREAD) • ECD/PMO • PD/PAMD/PCSO
• Customer Water Rqmn’t.
(CPD/ICTD/PD/CSD)

New Service Connect. Distribution and

Billing and Collection
Application &Installation Maintenance
• CSD/FPD • CSD • PAMD/GSD

Accounting and Budgeting Human Resource Performance

Management Management/Post
• AD Evaluation
• HRD • ALL Departments
• Periodic
CUSTOMER SATISFACTION
(Customer Satisfaction Survey)
• CSD/CPD

DCWD BUSINESS PROCESS

 SUPPLY SIDE
Administration
Water Supply Source and Finance

Infrastructure
Development
PERCENTAGE
SERVED AND

DCWD Board of
SATISIFIED

DCWD’S MANDATE Directors General Manager

(Core Competency)

Operations Customer Care

• Population
• Concessionaires Production
• Business Facilities
• Transient Tourists
SATISIFED
DEMAND SIDE CUSTOMERS

DCWD BUSINESS PROCESS

ENGINEERING AND CONSTRUCTION DEPARTMENT
ENGINEERING AND CONSTRUCTION DEPARTMENT

PROCEDURES:
1. Planning and Design of Water Supply Projects Procedure
2. Project Implementation, Monitoring, and Quality Control Procedure (By Contract)
3. Project Implementation, Monitoring, and Quality Control Procedure (By Administration)
MCWD BUSINESS PROCESS
2009 QUALITY MANAGEMENT SYSTEM: POLICY MANUAL
SAMPLE
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1. Water Production and Distribution

2. Customer Account Management

3. Customer Service
4. Human Resource Management System

5. Planning and Monitoring System

6. Infrastructure Development
7. Financial Management System

8. Administrative and Support Services

MCWD OUTPUT/PRODUCT
T H A N K Y O U…
 MODEL ORGANIZATIONAL STRUCTURE
Implementation of the LWD-MaCRO (Category A)
MODEL ORGANIZATIONAL STRUCTURE
Administration and Finance Group
MODEL ORGANIZATIONAL STRUCTURE
Operations and Technical Group