CHILL IT SUPPORTING

YOUR BUSINESS

INFORMATION
TECHNOLOGY FOR
YOUR BUSINESS
CHILL IT provides you with the full suite of IT
business solutions to keep you operating at your
best and without stress. OUR business mission is
to provide information technology services that
support YOUR business mission.
 OUR TEAM
Members of the management team have built and managed
substantial businesses in Australia, worked in the IT
departments of large companies and provided consultancy
services to national and international companies. Our talented
team have wide business experience and deep knowledge of
using technology to improve business success. We now have
over 20 staff and operate in Sydney Melbourne and Brisbane.

We have worked for clients in many sectors including

manufacturing, construction, legal, finance, retail, wholesale
and government. We undertake pro bono work for selected
LUKE MAGEE charities.
MANAGING DIRECTOR
Luke Magee has worked in national IT roles in Australia, and
in the UK and Switzerland. He has dealt with the complex TABLE OF CONTENTS
requirements of SMEs, multinational corporations, and
government departments and delivered great business BUSINESS IMPROVEMENT 3
solutions for all our clients. TROUBLE FREE SECURE NETWORKS 4
BUSINESS CONTINUITY 5
"I established CHILL IT as an IT provider that DISASTER RECOVERY 5
aims to give businesses a competitive edge WEBSITE AND ONLINE BUSINESS 5
through efficiency gains, strategic IT planning APPLICATION DEVELOPMENT 5
and greater profitability. MANAGE EMAILS, FILE SHARING & DOMAINS 5
I have recruited a team of people that focus on providing IT HELP YOU WITH CLOUD COMPUTING 6
solutions that create higher performing businesses. BACKUP AND RECOVERY SOLUTIONS 6
Our customers benefit from our knowledge of technology HELP DESK AROUND THE CLOCK 6
solutions that streamline business processes and improve PORTFOLIO OF CUSTOMERS 7
efficiencies. We build online capabilities that attract and
MISSION AND VISION 7
capture more customers.
CONTACT DETAILS 8

GOLD PARTNER CERTIFIED PARTNER

• SKILLED STAFF QUALIFIED IN MICROSOFT • COMMITMENT TO QUALITY IN OUR CISCO CERTIFIED
TECHNOLOGIES PARTNER RELATIONSHIPS

AUTHORISED EDUCATION RESELLER

• SOURCE AND SUPPLY ALL YOUR MICROSOFT
LICENCE REQUIREMENTS IF YOU ARE A
PARTNER
SCHOOL, UNIVERSITY OR REGISTERED TRAINING
AUTHORITY • TRAINING AND KNOWLEDGE FROM A WORLD LEADER IN IT
SECURITY & PROTECTION

PLATINUM PARTNER GOLD PARTNER

• DEMONSTRATING A CLOSE AND INTEGRATED • INNOVATIVE AND EFFECTIVE BACKUP SOLUTIONS TO
RELATIONSHIP WITH NETGEAR PROTECT YOUR DATA

PAGE 2
BUSINESS IMPROVEMENT
ACHIEVING YOUR BUSINESS OBJECTIVES
CHILL IT helps businesses to improve their operations, marketing
and communications using technology.

Implementing new systems is more than plugging in a new

computer or installing a new application. Building new systems is
about making new applications work with old.

Properly integrating your systems reduces costs and improves

performance. By streamlining business processes you get
guaranteed business efficiencies and create productivity gains.
CHILL IT analyses your business needs and integrates your
systems to work at their best.

BUSINESS EXPERIENCE AND TECHNICAL

KNOWLEDGE
We were formed in 2009 from other businesses, partnering
talented people with business experience and technical knowledge USING TECHNOLOGY
to create a company with an emphasis on using technology to
improve business success. We now have over 20 staff and operate TO CREATE BUSINESS
in Sydney, Melbourne and Brisbane.
SUCCESS
CHILL IT helps all organisations - start-ups, established
businesses, not-for-profits, government departments,
multi-nationals - to improve their business systems and processes
with technology.

COMPUTER SOFTWARE BUSINESS WEBSITE APPLICATION

NETWORKS & INSTALLATION CONTINUITY DEVELOPMENT DEVELOPMENT
PERIPHERALS & INTEGRATION BACKUP &
DISASTER
RECOVERY
SERVERS
DESKTOPS
LAPTOPS
PRINTERS
WI-FI
CABLING
SWITCHING
DOMAIN & EMAIL HELPDESK CLOUD BUSINESS
MANAGEMENT SUPPORT COMPUTING IMPROVEMENT

PAGE 3
 TROUBLE-FREE,
SECURE NETWORKS
YOU STAY FUNCTIONING 24/7
CHILL IT provides full network support to make sure that your
computers, printers, Internet and wi-fi are working 24/7. CHILL
IT makes sure that your network is set up and maintained for
trouble-free, secure business all the time.

We provide you with modern, robust and flexible infrastructure

to support your current and future business needs. CHILL IT will
help you migrate to a high-performance network environment.

Our Network Management Services transform your networks,

applications and platforms into a single, integrated environment
that future-proofs your business.
GUARANTEED BUSINESS
CHILL IT supplies, installs and maintains all your computing
EFFICIENCIES AND equipment. We build networks to:

PRODUCTIVITY GAINS
MAXIMISE PERFORMANCE OF YOUR EXISTING DEVICES

CONTROL YOUR IT SPEND BY USING ONLY PRACTICAL

SOLUTIONS

USE INNOVATION TO CREATE NEW WIRELESS AND

MOBILE CAPABILITIES

INCREASE OPERATIONAL EFFICIENCY

SCALE TO MEET FUTURE DEMANDS AND NEEDS

CHILL IT offers peace of mind - you know that your IT partner

understands your needs and has the knowledge to keep your
business running hassle-free.

MONITORING
YOUR NETWORK
Our network operations centre (NOC) continuously
monitors your systems and can identify potential issues
before they become a problem.

PAGE 4
BUSINESS CONTINUITY AND
DISASTER RECOVERY
BE CONFIDENT IN FACING THE
UNEXPECTED
CHILL IT helps businesses ready themselves for the unexpected.
We maintain data centres that back up your data over your
Internet connection so that disasters will not affect your business.
New technology allows us to duplicate your systems. This
gives you confidence that your business will not be affected
by disasters, accidents, human errors or malfunctions. Our
independently tested and audited solutions will make sure you
have guaranteed backups in place.
Every organisation is unique. Your infrastructure, computer
systems (hardware and software), business processes and
specialised procedures all combine in a unique way.
CHILL IT will help you develop Disaster Recovery and Business
Continuity Plans tailored to your unique business needs. We
provide disaster recovery and business continuity planning and
will assist you with choosing options.
WEBSITE AND ONLINE
BUSINESS
GET THE BEST OUT OF YOUR ONLINE
INVESTMENT
CHILL IT have a range of website solutions from entry level
to custom-designed functionality that will meet your needs
and fit your budget. We have helped clients from SMEs to
multinationals to get the most out of their online investment.
CHILL IT will assist from start to finish: securing your domain
name, building the website, hosting it on CHILL IT servers. We
will also help you develop and implement a social media and
digital strategy. We will integrate Google Analytics into your
website to give you clear insights into your website traffic and
marketing effectiveness.
Website costs relate to the content, the visual appeal and the
level of functionality. Content is important for your messaging,
visuals are important for your branding and functionality is
important in delivering your business goals and strategies.
APPLICATION DEVELOPMENT
GET THE MOST OUT OF YOUR INFORMATION
TECHNOLOGY
CHILL IT specialises in creating custom business applications
for our clients to help them deliver their specialised business
processes using IT, online and in-house. We offer a wide range of
application development solutions.
INTERNET, INTRANET AND EXTRANET APPLICATIONS
BUSINESS SYSTEMS
DOCUMENT MANAGEMENT SYSTEMS
MOBILE APPS (iPHONE, ANDROID, WINDOWS)
ONLINE CLIENT MANAGEMENT
ONLINE SERVER & WEBSITE MANAGEMENT
INTEGRATION WITH LEGACY SYSTEMS
CLIENT SIDE AND SERVER SIDE PROCESSING
E-COMMERCE
CUSTOMER RELATIONSHIP MANAGEMENT
CONTENT MANAGEMENT SYSTEMS (CMS)
DATABASE DEVELOPMENT
MANAGE YOUR EMAILS, FILE
SHARING AND DOMAINS
YOUR COMMUNICATIONS NEEDS ARE
ALWAYS MET
CHILL IT web and email hosting packages provide a complete
Internet service for all business requirements. We manage
your email services and web hosting to make sure that your
communications needs are always met. All email hosting
services are Australian based and compliant with Australian
privacy law.
We use Microsoft Exchange to host your email. This means
you can take Outlook everywhere you go. It gives you constant
access to your email, calendar, contacts and tasks from your
desktop PC, laptop, tablet or phone using a web browser
(Outlook Web Access).
By using our centralised storage for easy access, your e-mail,
calendar and contacts are all updated in real-time. Your email
data is stored and backed up in our data centre and is protected
by real-time virus and SPAM protection.
PAGE 5
 HELP YOU WITH
CLOUD COMPUTING
KEEP UP WITH THE LATEST DEVELOPMENTS
CHILL IT will help you develop cloud computing capability in your
business. If you want to move away from office-based servers
to cloud backups and software delivery CHILL IT will make it
easy for you. We are experts in cloud-based infrastructure, cloud
networks, and cloud migration and deployment.
If hosting your own services is burning up your time and resources
and creating risks for your business, you should consider using
CHILL IT’s hosting services. We will provide a hosted server to
handle all your emails and file sharing needs.
Our data centre has super fast connectivity to the Internet and
operates 24 hours a day. Security meets all Australian standards.
ALL THE ADVANTAGES
OF YOUR OWN HELP DESK
WITHOUT THE COST
PAGE 6
BACKUP AND
RECOVERY SOLUTIONS
YOUR INFORMATION AND DATA IS SAFE
Creating a backup and restore plan is a critical part of any
network deployment. CHILL IT will create a plan for your
organisation, fully understanding the size and scope of your
network. We will determine a backup storage strategy that will
best meet your needs. We also test the integrity of your backups
by performing trial restorations on a regular basis.
CHILL IT will identify the unique features of your data structure
when creating a backup and restore plan. Factors to be
considered include clustering, offsite data storage, and mirrored
drives.
CHILL IT will quickly tell you whether we have a good
opportunity of data recovery after a loss. Losses may be
caused by storage media fails, electrical/mechanical damage,
accidentally or deliberate erasure, virus or malware infection
HELP DESK
AROUND THE CLOCK
A CORPORATE HELP DESK SERVICE
WITHOUT THE HASSLES
Using the CHILL IT Help Desk gives our clients all the
advantages and benefits of a corporate help desk service
without the cost, resourcing and management hassles. Simple
and complex issues are solved quickly and efficiently and your
systems and people are soon up and running and working
productively.
CHILL IT Help Desk, is a subscription service that lets you benefit
from full-time operators who are up-to-date with network and
software issues. You have a highly-trained, industry-accredited,
team that is on constant call to solve your problems. We provide
round the clock support.
CHILL IT offers both online and on-site support. High-speed
Internet connections allow most problems to be solved via
remote connection. This saves you time and money and gets
your systems and people back up running quickly with little lost
production.
GUARANTEED RESPONSE TIME
ACCESS TO OUR ON-LINE FAULT REPORTING SYSTEM
DEDICATED OPERATORS ARE FULLY BRIEFED ON YOUR
BUSINESS
CUSTOMISED MONTHLY MAINTENANCE PROGRAMS
FREE ATTENDANCE AT OUR TECHNOLOGY BRIEFINGS
EMAIL CONFIRMATION OF ALL SERVICE CALLS
EMAIL TECHNICAL REPORT WHEN CALLS ARE CLOSED
PORTFOLIO
OF CUSTOMERS
SUCCESSFUL CUSTOMIZED BUSINESS
SOLUTIONS
We have worked for clients in many sectors including
manufacturing, construction, legal, finance, retail, wholesale and
government. We undertake pro bono work for selected charities.
We have a portfolio of client projects where we have successfully
delivered customized business solutions to our customers.
Adapting technology to the needs of our customers is our priority.
Our major clients include Cancer Australia, Aon, Australian Hotels
Association, UNSW New College, NSW Harness Racing, Youth off
the Streets, and the Medical Register of Australia.
CHILL IT
MISSION AND VISION
VISION STATEMENT
Our vision at CHILL IT is to be valued by our clients as their
trusted advisor for all Information Technology solutions and be
the single source of valued advice and support. When our clients
think IT, they think of us!
MISSION STATEMENT
OUR business mission is to provide information technology
services that support YOUR business mission.
We provide innovative, flexible, expert-designed IT infrastructure
and software solutions focussed on business improvement.
We tailor our solutions to deliver our clients’ needs.
We establish trusted relationships with our clients.
We strive to always achieve industry best practice in the delivery
of IT solutions.
OUR VALUES
HIGHLY SKILLED STAFF
CHILL IT staff members are all qualified, certified IT
professionals mentored in modern business management.
This mentoring ensures they cater their services to the clients’
specific requirements using the latest business and technology
practices available.
IMPORTANCE OF EXPERIENCE
We have developed and maintain extensive experience in
telecommunications and information technology across a
range of areas including: web application development, project
management, ADSL/fibre/NBN, mobile solutions, networking,
web hosting and mail services.
FAIR AND HONEST PRICING
There are no sales gimmicks, no hidden costs, and no high
pressure. All proposals are quoted in writing. Our prices are in
line with industry standards for technically qualified technicians
and our services and products are extraordinary.
EXCEEDING CLIENT EXPECTATIONS
CHILL IT has provided services to thousands of clients from
SME’s to large corporates. References are cheerfully provided.
VALUING OUR CLIENTS' TIME
We appreciate the importance of our clients’ time. All IT projects
will be implemented with minimal interruption to the day-to-day
running of your business. For major system changes we can
arrange out of hours rates if necessary.
MAINTAINING OUR REPUTATION
We have built a reputation as an efficient and effective solution
provider. We have achieved this in partnerships with vendors
including , Microsoft, Vodafone, Cisco, TPG, Acronis, Netgear.
In the Microsoft marketplace we are a Certified Gold Partner
and have additional certification as a Certified Small Business
Specialist.
COMMITMENT TO INNOVATION
We only recommend the latest products and IT solutions to
streamline your business and give you the biggest return on
your investment.
PAGE 7
CONTACT DETAILS
Call us on
1300 796 246

Email us
business@chillit.com.au

www.chillit.com.au