TABLE SERVICE

Sequence of table service

Welcoming and greeting the guest with things /to sit down
Unfold the table napkin. (napkin is position on the left side of the guest) EXCUSE ME MAM/SIR
SHALL I UNFOLD YOUR TABLE NAPKIN?
Excuse yourself for a while then leave the guest
Go back to the table bringing a pitcher of water. (excuse me sir/mam would you like to have some
refreshing water? By the way I am ________ and I will be your server for tonight.
Excuse me I will just get our wine list.)
Bring the the wine list standing on the left side of the guest. (Here is our wine list for your selection. Just
call my attention when you are ready to place your order.) one step backward
Get the order and repeat the order. (your order will be_______ excuse me I will just get your order.
Bring the order place on the ride side beside the water goblet. Mention the name of the order. (here is
your ___ enjoy your pre meal drink. Excuse me.)
Get back to the guest bringing food menu list(excuse me mam here is our food menu for your selection..
Just call my attention when you are ready to take the order.
Take the order.. Usually orders only soup main course (mostly beef) and dessert.. Suggest appetizer, salad
and drinks.. Pair main course with wine.. Do suggestive selling. Repeat the order and give estimated time
of service. Excuse yourself.
Adjust the table before the service. Remove unnecessary items from the table. Those items that will not
be use based on the order. Change dinner knife with steak knife if the order is beef. If dessert is with
sauce use spoon if dry place fork on top of the show plate
Place wine glass together with saucer to place the cork when opening the bottle of wine.

Serve complimentary bread.. Then proceed with the order from starter to dessert.(perform 3 minute
check- revisit the guest table and ask for guest satisfaction. Ask for refilling of water) service of wine is
after placing the the main course.
Clear the table every after food served.
Crumb the table before serving the dessert.
Clear table
Present the bill.. (bill settlement)
Assist the guest on leaving the premises.. Offering to assist on the car/ cab.. Offer umbrella or bringing of
belongings. Thank guest and wish to visit again
 TABLE RESERVATION
PHONE CALL

Table reservation
Details needed to be asked :
Name of the guest
When and what time will be the reservation
Table for how many
Smoking or non smoking
Suggest a place ( veranda, main dining room, rooftop, private room)
Special request ( CANDLE LIGHT,WITH MUSIC,ETC.)
Contact details(email, cell phone number)
Repeat all details
Provide rules and regulations about reservation ( please come on time.. You will be given a grace period
for 30 minutes, if you fail to arrive at your reservation time without prior notice your reservation will be
taken by walk in guest. Will that be alright to you __,.
Thank you for the reservation see you _____.

ROOM SERVICE
TAKING ORDER

Room service good morning how may I help you?

Details to be asked
Name and room number
Order
Time of delivery
Mode of payment (*charge to room account, CASH.)
Suggestive selling
Repeat details
Thank the guest for ordering
 DELIVERING OF ORDERS
Knock the door 3 times (room service)
Good morning/afternoon,evening i’m _______ your room service attendant, where would you like to
place your order mam/sir?
Ask for special instructions (shall i open the curtain for you to see the nice view at the outside?, shall i
adjust the termostat of the aircon? Etc.
Ask what time are yoou going to comeback to get the soiled dishes

CLEARING THE SOILED DISHES

Knock the door announce room service
Introduce yourself and state your purpose. I'm here to clear the soiled dishes may I come in.
Where can I get the soiled dishes?
Get the soiled dishes
Ask for guest satisfaction
Offer other facilities of the hotel. Excuse yourself and with a pleasant smile

PERFORM ALA CARTE SET UP

7 BASIC NAPKIN FOLDS AND 3 SPECIALTY FOLDS

WINE SERVICE

GOOD MORNING, AFTERNOON, EVENING MAM/SIR!!!

MAY I PRESENT TO YOU YOUR ORDER BRAND

NAME A BOTTLE OF RED/WHITE
WINE FROM VINYARD, SINCE YEAR/VINTAGE WITH VARIATAL GRAPES OF
TYPE OF GRAPE USED IN 750 ML BOTTLE WITH ALCOHOL CONTENT
% THAT GOES WITH YOUR FOOD.
SHALL I OPEN THE BOTTLE FOR YOU?
WOULD YOU LIKE TO HAVE A TASTE OR DRINK?