Juan Dela Tondo Compound Kalaw St.

Bliss District
Tacloban City, Leyte

Cruz
 juan_delacruz @gmail.com  0916 123 4567/520-3353

Objective
Trudging towards a career in customer service that would be commensurate
with my qualifications and gear me beyond what is expected in the fulfillment
of my job responsibilities and in line with my personal belief in values,
efficiency and a positive working mien. In line with this, I aim to be able to
serve as a dedicated customer service professional by dispensing the highest
form of discipline and efficiency.

Summary of Qualifications

 Has a proven exemplary scholastic, moral and academic record.

 Excellent oral and written communication skills both in English and Filipino. Can speak
and discuss with clarity. Can also establish strong rapport with people and colleagues
 Able to multi-task objectives given within a timeframe and deliver qualitative results
before the deadline.
 Highly skilled in computer functions and usage like MS Office Professional, Internet and
software applications.

Work Experience/Additional Degree Attained

o RP Company Name: Teletech (04/2006 –

12/2008)
Positions Held: Customer Service Executive

 Handle calls from US-based customers in Charter services:

o Handle inquiries regarding billing statements
o Assist customers set up payment arrangements
o Verify service status of customer’s line of business (telephone, cable and
internet services)
 Provides first-line customer inquiries to meet customer expectations.
o Identify the status of service applications
o Assist customers in product specific questions

Academic Attainment

2008 TESDA Skills Development Center

Main Taguig
NC II English Proficiency Certification

2002.2006 Call Center Academy of the Philippines

Proj. 7 Jones Ave., Cebu City
Bachelor of Science Major in Call Center
Summa cum Laude March S. Y. 2006
Consistent Dean’s Lister S.Y. 2002-2006
Awards: Best in Selling and Marketing
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 1998.2002 Palanog National High School
Valedictorian
March S.Y. 2002
Consistent 2nd Honor Awardee S.Y. 1998-2002
Best in Oration/Declamation S.Y.1999-2000

Certificates Awarded/Seminars Attended

 Adobe Systems and Graphics Design (2009)

 Joomla Website Development (Las Pinas, 2009)
 PC Repair, CCTV, and Networking (Las Pinas, 2009)
 TESDA NC II Contact Center Services (TESDA Tacloban, November 2008)
 NC II English Proficiency (TESDA Tacloban, December 2008)

Extra Curricular Activities

2013-PRESENT OXFAM, Active Member

Initiated socio-civic programs underlining various aspects of community
work. Assigned to multi-task at different OXFAM events and cooperate with other
committees to make possible successful projects.

References (other references available upon request)

Rev. Fr. Brix Samonte Mrs. Mariel Rodriguez
Parish Priest High School Adviser
Our Lady of Lourdes Parish Palanog National High School
Palanog, Upper Zone Tacloban Palanog, Upper Zone Tacloban
Tel. Nos. (053) 924-5001 Telephone: (053) 731-0558

Ms. Catherine Malon

Head, Macdonalds Staffing
Macdonalds Training, Inc.
Room 205 Exec. Building Center Rizal Ave. cor.
Tacloban City, Philippines
Tel. Nos. (053) 898-2195

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