Beruflich Dokumente
Kultur Dokumente
This paper aims to evaluate the opportunity of big data (BD) and business intelligence (BI)
for PLN (Indonesia Electricity Company). The literature review is followed by opportunities
transformer inspection and maintenance process. It is recommended for PLN to adopt SAP
S/4HANA platform as it will enable PLN to implement real-time predictive analysis to reduce
2 A bst r ac t
PART 1
4 1.Introduction
PART 2
PART 3
9 3.1 Conclusion
10 3.2 Recommendations
11 3.3. Limitations
12 References
16 Appendices
PART 1
1.1 INTRODUCTION
In recent years, global companies have to experience wide-ranging challenge in the way they use
data, evolving from simple operational process to tactical decision support processing,
culminating in the strategic use of information. In the ever-changing operational and technology
environment, it is imperative to implement BI strategy to optimise business processes which allow
organisations to gain competitive advantage (Qing, Boyu and Qinqian, 2017). Particularly in the
energy and utility industry, the possibilities of adopting BI platforms are extensive. GTM Research
predicts that global utility company expenditure on data analytics will grow into a US$3.8 billion
market in 2020, with gas, electricity, and water suppliers adopting new software and tools to
improve internal operation (Courtney, 2014).
In the past, PLN has continually expanded its power generation capacity and gained reputational
success. For instance, PLN was listed in the Fortune Global 500 for outstanding sales
performance (The Jakarta Post, 2014). Nevertheless, one of its operational challenge is frequent
power outage due to machine failures, which results in low customer satisfaction rate (Riantiza
and Zuhri, 2018) (Kumparan, 2018) (PWC, 2018). Although PLN is the sole player in the Indonesia
electricity industry and does not have direct competitor, PLN should increase internal operational
efficiency to reduce operation cost which contributes to the company’s long-term profitability.
Responding to this challenge, this paper identifies the opportunity for BI solution to enhance
PLN distribution department operation. Part two presents the relevant literature review
regarding the BD and BI in the utility sector. Then, the BI opportunities for PLN and choices of
different technologies will be evaluated. Finally, the last part of this paper consists of conclusion,
recommendation and limitation based on findings.
4
PART 2
Accenture’s white paper highlights that one of the emerging industrial challenges is to reduce
the power outage duration (Appendix 1). Using data that send back from sensors and with the
support of suitable BI platforms, companies can intelligently monitor the disturbance, track
energy usage, locate power failure quickly and even predicting the potential cause of power
outage (Miao and Zhang, 2014) (BC Hydro, no date) (Figure 3) (Appendix 2).
5
Energy production
System
(Traditional &
Capacity decision
Renewable)
Sensor data
(Energy
production System
Status)
Streaming analytics
Meteorological Data Integration & (Predicting, usage,
Data (wind, light, temporary staging production and
temperature, etc) anomalies)
Usage data
(smart, meters,
smart, Grid Permanent storage area
devices)
Energy
Consumption Pricing decision
system ( Residential
& Commercial)
6
Figure 5. Health index calculation using SAP Module Plant Maintenance
Source: Tampubolon, Sukrislismono, and Rendroyoko, 2017
In the current process, there is a significant lag time between collecting information, analysis,
decision making and action, referred to as decisional latency (Figure 6). The problem occurs if
sudden the distribution transformer breakdown before maintenance schedule, which results in a
power outage. If the distribution transformers breakdown frequently, the machine capacity
decreases over time and the electricity distribution process becomes more inefficient.
7
2.4 EVALUATION OF VARIOUS BI SOLUTIONS
There are three proposed BI software solutions that able to store, manage, analyse data in real
time. The functionality, scalability, usability, manageability and customisability aspect are
considered.
Oracle Utilities
Oracle Utilises offers an end-to-end solution from asset operation to customer service
management for electricity companies such as PLN (Oracle, 2011) (Appendix 4). It has specific
software for asset management that able to monitor asset lifecycle and streamline maintenance
operation. In addition, Oracle has Social Relationship Management (SRM) a suite which monitors
social media channel to communicate power outage issue to the customer through multiple
social media platform in a seamless and integrated way (Oracle, 2013, p.9). This specific platform
could be useful for PLN to provide timely information to the customer about the power outage.
Personalised dashboards provide automated alerts, graphs, charts, and interactive view options
(Oracle, 2013) (Oracle, 2011) (Sabherwal and Fernandez, 2011).
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PART 3
3.1 CONLUSIONS
PLN is experiencing an operational challenge which to implement real time monitoring for the
distribution transformer, reduce the outage duration and improve the reliability of electricity
supply. Nevertheless, PLN still has manual processes and disperse analytical method between
extracting, loading a transforming data that are used to monitoring the distributor transformer.
Therefore, process automation and supporting BI platform must be implemented to better
predict outage occurrences.
3.2 RECOMMENDATIONS
There are two steps recommendations proposed for PLN (Figure 7). This recommendation
BI Strategy Roadmap for PLN
should be implemented to Jakarta and Bali region where the smart grid and smart meter has
been installed (Romer et al., 2017) (BusinessWire, 2016).
Jakarta Region Bali Region (The rest of Indonesia)
- User acceptance
testing 1
First, it is recommended to conduct a pilot project to adopt SAP S/4HANA. The platform
facilitates the real-time monitoring of the distributor transformer, has potential capability to
predict the duration and potential cause of the power outage. The system has strong data mining
and predictive analytics capabilities, so it will enable PLN’s maintenance staff to identify the next
equipment failures, in advance (Saidler al., 2017) (SAP, 2016, p.10). This way, staff maintenance
can take action before the machine failure and thus, decreasing the probability of power outage
and also maintain the distribution transformer performance to ensure it operates at its optimum
capacity. Also, PLN must incorporate external real-time data, such as weather data to increase
the accuracy of predicting power. According to Bain whitepaper, adding variables improved the
efficiency of prediction power of how long the outages would last (Guille, 2016). The new
platform will enable PLN to automate monitoring process as illustrated in Figure 8.
9
DATA SOURCES ETL PROCESS DATA WAREHOUSE BI PROCESS RESULT USAGE & IMPLICATION
TRANSFORM
Transmission &
EXTRACT Distribution operation
• Early equipment
maintenance
- Sensor data E XETXRTARCATC T LOAD • Real time Monitoring
- Smart meter ‣ Dashboard (Visualisation) • Reduce maintenance
- Smart grid sensor EXTRACT time
• Streamlining process
- Temperature sensor ‣ Real time equipment
monitoring
- Equipment condition
Customer service & CRM
• Early announcement of
‣ Real time notification / power outage
alerts of potential • Better customer service
- Basic reporting equipment failure response
- Data mining • Monitoring customer
satisfaction and
- Analysis ‣ Prediction of power
developing KPIs for
outage
- Predictive analysis further process
improvement
Regarding data governance, SAP S/4HANA provides SAP Master Data Governance application
which enables structured and unstructured data to be managed using one centralised tool (SAP,
2016, p.12). Furthermore, the chosen platform provides the best integration solution with the
current system in use. SAP S/4HANA provides accessibility as it can be run on-premise or through
the cloud. It also offers scalability since it is built to run on a single database on clusters of
affordable servers which can be scaled to fit PLN growing needs (Bisson et al., 2018).
Secondly, PLN should foster information sharing between the Distribution department and the
CRM department, so information about power outages can be shared in a timely manner. Once
a potential power outage is identified and shared, the customer service staff can make an early
announcement about the power outages through different communication channels such as
Twitter account, PLN application, or through the website (Figure 9). Customer service personnel
can now have accurate information regarding what is the problem issue, the location and
accurate estimation of the power outages duration. By establishing the culture of information
sharing between the functional areas, the usage of the platform and database can be maximised
while also improving customer satisfaction rate.
10
for
Low
Low
Medium/ High
Note.
Red : Business users
Blue : the degree of the detail of information needed in the business process.
Figure 9. Flow of information and business user’s identification in the new business process
3.3 LIMITATIONS
There is various implementation challenge should PLN decide to adopt the recommendations
which are people, technological and data governance challenge. First, according to the
technology acceptance model, there will be resistant from business users due to the unfamiliarity
and changing business process (Lai, 2017). Thus, there should be acceptance testing during the
pilot project to increase business user’s familiarity with the platform, comprehensive training to
improve staff’s technical skill and foster the data-driven culture within the company (Vitt et al.,
2010). Secondly, there would be a technological integration challenge between the existing
system with SAP S/4HANA. Software integration is a time-consuming process, and its
implementation can take longer time than expected. Moreover, the newly adopted BI tool may
need to be set up differently according to different users’ needs and capabilities. PLN must
ensure that there is a balanced approach between customisation and standardisation, to ensure
that platforms can satisfy the current operational needs while remaining flexible for future use
(Shabhewal and Fernandez, 2011, p. 190).
Furthermore, as the amount of data collected will increase over time, the performance of the
platform may decrease. Monitoring sensors data in real-time involve large volumes of data,
particularly for real-time tasks such as equipment monitoring or outage prevention (IBM, 2012).
A well-planned BI architecture design process should be executed during the software
deployment process to prevent such problems later occur during the operation. Lastly, as more
and more business users get access to the in-memory application, there will be data governance
issue (Stackpole, 2013). Thus, PLN must establish a clear data governance practices which
enforces consistent definitions, rules, policies and procedures for data management process
within the company.
11
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15
APPENDECIES
Appendix 2. Analytics can perform ranging from simple descriptions to more complex capabilities
Source: Guille, 2016
16
Appendix 3. Sample of power outage report from customer
Source: Twitter account @PLN_123
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17
Appendix 4. Oracle Utilities
Source: Oracle, 2011
18
Appendix 5. SAP HANA
Source: SAP, 2016
19