The Dairy Farm HR Capability journey

1. How we approached it

2. Getting you involved and planning actions

3. How we are developing our HR team members

Our journey had to be business first
Our journey had to be business first
We looked into where we were today
Then we worked to understand what our leaders expect from
HR moving forward
Operational excellence
Strategic partnership
Structured capability building is essential
We needed to build HR like we build our business functions
Capability is the measure of the ability of an entity
(department, organization, person, system) to
achieve its objectives, specially in relation to its
overall mission
 Organisation
Talent (Structure, process,
technology)

CAPABILITY

Culture & mindset Skills/competencies

12
 A 3 part competency model

BUSINESS COMPETENCIES

FUNCTIONAL COMPETENCIES

LEADERSHIP COMPETENCIES
With cumulative behaviours

4. Expert: inspire others, optimise and lead

3. Advanced: teach, improve and drive
2. Proficient: master, control and oversees
1. Basic: know, understand and execute
 Our new HR competency model
Functional competencies Business competencies

Employee Experience Analytical capability

Workforce Capability
Commercial awareness
Leading Organisational Change
Total Rewards Planning Execution capability

Learning Solutions Communicating with impact

Talent Sourcing
Learning agility
Employee & Industrial Relations
Talent Assessment & Development Project management
15
Launched in workshops and digitally
With e-learning to educate
Time for you to interact and discover!
 Let’s explore the competency model through
playing with puzzles
On each table, you’ll be given 2 bags containing a different puzzle in
each bag
1. Business competencies for HR
2. Functional competencies for HR

You need to, as a group, put together each puzzle

You’ve 25 minutes
Quick puzzle instructions

4. Add the Advanced & Expert

behavioral indicators

3. Add the Basic & Proficient

behavioral indicators

2. Add the matching description

1. Add the competency name

The correct Functional competency puzzle
The correct Business competency puzzle
 How we mapped the competencies
COMMUNITY OF EXPERTISE
Shared
COMPETENCY HRBP Engagement Employee
L&D TM & OD Resourcing Reward Services
& Comms Relations
FUNCTIONAL COMPETENCY
Employee & Industrial Relations
Employee Experience
Talent Sourcing
Talent Assessment &
Development
Workforce Capability
Total Rewards Planning
Leading Organisational Change
Learning Solutions
BUSINESS COMPETENCY
Analytical Capability
Commercial Awareness
Communicating with Impact
Project management
Learning Agility
Execution Capability
 Live Polling

Now let’s self assess against using the app

Read the relevant behavioral description for 1

minute then answer the question through the app
Time for a break
Action planning
In your tables, over the next 15 minutes discuss how you can as an HR
team improve the competency level in the following competencies:

Workforce capability
Leading organizational change

Then, the HRD on the table has 5 mins to update an action plan in the
app
From competencies to development programmes to enhance HR
Overall, leading organisational change was the least selected
But it, with workforce capability, is very important for our
more senior HR business partners
We noticed differences in priorities depending on each
country’s stage of development and environment
Analytical capability was #2 most chosen
While the focus changed depending on level
Developing the HR Directors of the future
HR Business Partner Development Programme
HRBP programme objective
1. Step out of the day to day
HRBP programme objective
2. Partner on workforce capability
HRBP programme objective
3. Develop business aligned HR strategies
HRBP programme objective
4. Prepare and deliver compelling communications
 HRBP programme content
Business case simulation with business leader involvement
HRBP programme content
Questioning & storytelling
 HRBP programme content
Strategy and research methodologies
 9.5/10
100 NPS this programme will make me
a more effective HRBP

100% 9.3/10
understand more of the
will apply the actions from the
requirements of a strategic
programme
HRBP
The HRBP programme doesn’t exist in a vacuum
And to finish…
Please remember, you can’t spell “Hero” without HR
Thank you and questions