Collections Supervisor Resume Samples

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Collections Supervisors are in charge of the financial collection of a company and need to make
sure that revenue from debtors are collected in time. Main responsibilities listed on a typical
Collections Supervisor resume are overseeing collections teams, attaining production goals,
ensuring compliance with company procedures and collection laws, and managing payment and
settlement options. Based on our resume samples, Collections Supervisors need to demonstrate a
diverse skillset: in-depth financial expertise, problem solving skills, sound judgment, analytical
thinking, and strong communication and interpersonal skills. A degree in finance or a similar
field is required for this role.

Credit and Collections Supervisor

Directed workflow and supervised a staff of collection specialists who collected over $10 million
in revenue per month

 Provided exceptional service by monitoring accounts for accuracy and resolving and
billing discrepancies
 Trained and motivated employees and completed performance reviews
 Reduced daily sales outstanding (DSO) from 47 days to 35 days
 Performed reconciliations for month end closing
 Personally collected on the most delinquent accounts
 Prepared Monthly Operations Reports detailing cash flow, daily sales outstanding, and
projected revenue
 Performed credit investigations using Dun & Bradstreet reports, bank references, and
trade references
Candidate Info
7
years in
workforce
3
years
at this job
2

Collections Supervisor
Assisted in interviewing and training functions for new collections associates. Led and coached
the telephone intervention processes for a team of 12-15 collectors in the resolution of customer
debt on automobile loans and leases.

 Ensured productivity with comprehensive analysis and reporting on call center

performance metrics.
 Facilitated adherence to company goals and metrics by compiling and analyzing
statistical data relative to unit productivity, and providing detailed reports to senior
management.
 Informed staff of changes in policies, procedures, & regulations.
 Developed performance appraisals, monitored live calls and provided feedback, coaching
and mentoring when necessary.
 Partnered in analyzing delinquency trends and call center metrics by multi-tasking
several projects.

Candidate Info
38
years in
workforce
1
year
at this job
Liberal Arts / Criminal Justice
3

Collections Supervisor
Direct, manage and coordinate the work flow of a collection staff ranging from 16 to 35
employees.

 Supervise the functioning of each assigned area and numerous performance metrics.
 New employee development, ongoing training modules, implement strategy adjustments
within the collections department.
 Recruited qualified collections specialist
  Reviewed monthly performance evaluations.
 Ensured all team members are operating in accordance with policies and procedures of
the company as well as any other applicable financial regulations.

Candidate Info
10
years in
workforce
5
years
at this job
BA
Bachelor of Arts
4

Collections Supervisor
Provided guidance, motivated and managed a staff of up to 14 full-time front- end collectors.
Provided training, coaching and feedback via monthly 1-1 meetings and yearly performance
reviews.

 Developed a highly energized team that exceeded production and quality goals through
motivation and feedback
 Monitored calls for performance and quality utilizing NICE system
 Recruited, interviewed and hired staff personnel for collector positions
 Researched payment discrepancies on customer accounts, which protected bank losses
and ensured superior customer satisfaction
 Extensive knowledge of CMS, VLS, ALS, Boris, NICE, Fast Data, and predictive dialer
systems

Candidate Info
6
years in
workforce
3
years
at this job
HS
High School Diploma
5

Collections Supervisor
Worked in the position of Collections Supervisor and handled all the duties and responsibilities
of this position, these are as follows:
  Demonstrated knowledge of accounts receivable and led a team of 14 collectors
successfully
 Motivated my team to meet company's targets and objectives by daily coaching and
mentoring, conducting monthly meetings to review stats, adhere to call model and
improve monthly collection goals
 Modeled desired behavior and maintained a good rapport with the customers and
employees
 Encouraged teamwork and directed problem solving skills to overcome complex issues

Candidate Info
37
years in
workforce
9
years
at this job
6

Collections Supervisor
Responsible Collections Supervisor who understands the importance of executing an efficient
and professional collections campaign. Adept at training new associates, guiding a staff through
a campaign and creating necessary reports for management. Specializes in consumer and
medium sized business collections.

 Supervised the delivery of daily reports for upper management.

 Direct a team of 46 agents and 2 team leads.
 Implemented new process changes, programs, and any other business unit related
changes for all of Collections, as well as any project management that was involved
 Performed quality assurance for Client.
 Manage the creation, production, and delivery of all Standard Procedures.
 Trained, Educated, Assisted, and Motivated team to achieve goals, Annual Performance
metrics, Departmental Production Goals, and Career path for Agents.

Candidate Info
13
years in
workforce
4
months
at this job
7

Collections Supervisor
Responsible for leading standard collection processes on delinquent customer accounts by
analyzing the accounts, reaching out to customers, and generating statements.

 In charge of applying customer payments to accounts on a daily basis, and completing

accounts receivable month-end reconciliations to ensure that monthly cash goals are met
or exceeded on a consistence basis.
 Prepared accounts receivable analysis reports demonstrating credit/collections status
while keeping management informed of progress.
 Compiled cash forecast reports
 Collections on a $3 million receivables portfolio for the top 150 customers by revenue
 Full resolution of unapplied cash and deductions for receivables portfolio (1200 accounts,
$5 Million)
 Processed daily lockbox, an average of 250 checks per day, along with research and
resolution of all deductions and unapplied cash for client's entire portfolio

Candidate Info
13
years in
workforce
7
years
at this job
BS
Finance
8

Credit and Collections Supervisor

Prepared weekly collection forecast and updates to management for review of cash flow
availability.

 Analyzed customers' financial statements & credit information from Dun and Bradstreet
to ensure customers' credit exposure was within company's risk limits
 Evaluated credit worthiness of customers and partnered with the Finance Treasurer to
manage credit limits based on risk and potential business opportunity
 Analyzed customers' earnings, payment history, and purchase activity to recommend
payment plans.
 Initiated process improvements to simplify productivity and management of accounts.
 Provided coaching and counseling to four direct reports each in charge of over 60
accounts to ensure effective execution of account management duties.

Candidate Info
13
years in
workforce
2
years
at this job
BA
Social Work
MA
Finance
9

Collections Supervisor
Led a group of 5-10 collectors who contacted customers via telephone to collect on 180+ day
past due accounts in a fast paced call center environment

 Reviewed team activity, identified trends and assessed team effectiveness in order to
achieve departmental goals
 Coached and counseled staff for peak performance; addressed and resolved issues of poor
performance or unacceptable behavior; and worked to determine the best approach to
resolve employee issues
 Assisted team members with escalated calls and daily operational duties
 Monitored calls and reviewed account activity with team members

Candidate Info
4
years in
workforce
3
years
at this job
HS
High School Diploma
BS
Information Technology
10

Collections Supervisor
Maintained a quota of $1.0 million plus gross monthly collections.

 Supervised and motivated 22 collectors to obtain monthly individual and unit objectives.
 Monitored in-bound and out-bound calls and issued Notices of Correction.
 Resolved complaints and discrepancies with collectors and customers.
 Reviewed team members' performance and suggested areas of improvement.
 Provided training for the dialer system (Advantage).
 Assisted with in bound calls when volume dictates.
 Identified potential problems and communicated timely with management.