APPENDIX 8

QUESTIONNAIRE for INTERVIEWS

We are conducting a research study on ‘Management Training Need Assessment in Vietnam’.

The study aims at building an appropriate curriculum for upgrading management skills and
market economy knowledge for mid-level managers in Vietnam. Please rank the needs of
training and upgrading by priorities and by suitable training styles for the company. Your
cooperation are highly appreciated

Thank you for your cooperation

Question 1: Profile on company's mid-level managers' background

Management and Economics ........... %
Science and Technology ........... %
Others ........... %

Question 2: How many of your managers can use English fluently ............( or %) ?

Question 3: How many of your managers can use computer for work..........( or %) ?

Question 4: At present, how many of your local managers are competent with the
work ..........( or %)?

Question 5: The local managers acquire those qualifications from:

- former training in management schools q
- self-training on the job q
- retraining by the company q

Question 6:
Please list and rank the skills that your company requires to obtain according to the level of
needs
1= very high
2= high
3= medium
4= low
5= no need

78
and please give your idea on the best training style you preferred for each skill with the code
number:
1= on the job training
2= Full time training at the academic institutions
3= Part time training at the academic institutions
4= Short course training (1-3 months)
5= Seminar, workshops

Skill Training style

very high no need
* Directing skills
Understanding the task (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Delegating the works and authorities (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Giving orders to employees and rules (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Coordinating with other departments (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Suggesting operational tactics (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Managing the task performance schedul (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

* Communication skills
With subordinates
Forming rules, policies, orders (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Motivating employees' performances (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Low power distance (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Understanding employees' troubles (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Conducting meetings (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Receiving feedback (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Discussing with dissatisfied employees (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

With colleagues and superiors

Report writing (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Oral presentation (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Suggesting ideas and discussions (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

* Problem solving skills

Identifying problems (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Handling grievances and (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
inter-departmental conflicts

* Decision -making skills

Setting goals (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Making effective decisions (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Making decisions in emergencies (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Deciding which solution is the best (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

* Training Skills
Determining employees' capabilities (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Understanding training needs and (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

79
 carrier planning of employees

* Planning Skills
Setting department's objectives (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Setting objectives for employees (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Determining priorities of problems (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Planning & scheduling job implement (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

*Technical skills at each department

1/ ACCOUNTING AND FINANCE DEPARTMENT

Understanding
the new accounting system (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
American accounting system (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Managerial accounting (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Finical planning for production (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Analysis for investment projects (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Mobilizing capital resources (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

2/ MARKETING AND BUSINESS PLANNING DEPARTMENT

Understanding current market demands (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Competitors' assessment (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Building Market Information System (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Marking Product-price strategy (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Making promotion strategy (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Building distribution channels (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Sales Forecasting (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Performing marketing mix (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

3/ PERSONNEL AND HUMAN RESOURCE DEPARTMENT

Estimating the organization's

future human resource needs (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Recruitment seeking for the needs (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Employees' orientation and training (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
(to fit the organizational needs)
Performance appraisal and promotion (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Motivating and incentive (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Union management relations (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

4/ IMPORT-EXPORT DEPARTMENT

Understanding
international commercial law and codes (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Vietnamese import- export regulations (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Writing business contracts (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

80
Acquiring information on world price (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

4/ PRODUCTION, ENGINEERING DEPARTMENT

Production planning (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Material requirement planning (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Inventory management (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
New product development (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Coordinating with other departments (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)

5/ PUBLIC AND INTERNATIONAL RELATION DEPARTMENT

Building relationship with stockholders (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Building relationship with media (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
Acquiring opportunities for improving (1) (2) (3) (4) (5) (1) (2) (3) (4) (5)
company's image

Question 7: Current company's budget for training is ..... % of the company's profit

Question 8: What criteria does your company base on to recruit and promote
managers?

Question 9: Name of your company:............................................................

Question 10: Your existing duty.....................................................................

Question 11: Your opinions to develop the competency of the company's

managers...............................................................................................................................
.............................................................................................................................................
.............................................................................................................................................
.............................................................................................................................................
...............

81
 APPENDIX 9

Means of generic manageemnt skills

Number of valid observations (listwise) = 49.00

Valid
Variable Mean Std Dev Minimum Maximum N Label

VAR17A 1.37 .53 1 3 49 Identifying problem

VAR19A 1.48 .65 1 3 50 Seting goal
VAR1A 1.52 .68 1 3 50 Understanding the task
VAR20A 1.60 .64 1 3 50 Effective decision
VAR22A 1.60 .57 1 3 50 best solution
VAR16A 1.64 .75 1 3 50 Idea suggestion
VAR28A 1.68 .87 1 4 50 Scheduling
VAR25A 1.78 .71 1 4 50 Setting goal for dept.
VAR23A 1.80 .64 1 3 50 Understanding employee
VAR21A 1.86 .88 1 4 50 Decision in emergency
VAR27A 1.88 .77 1 4 50 Work priorities
VAR5A 1.90 1.07 1 4 50 building strategy
VAR11A 2.04 .86 1 4 50 Holding meetings
VAR12A 2.04 .97 1 4 50 Receiving Feedback
VAR2A 2.04 .64 1 4 50 Delegating authorities
VAR8A 2.06 .87 1 4 50 Motivating employees
VAR18A 2.08 .91 1 4 49 Handling conflict
VAR6A 2.14 .78 1 4 50 monitoring works
VAR24A 2.14 .61 1 3 50 Needs of training
VAR14A 2.16 .91 1 5 50 Writing Report
VAR26A 2.20 .78 1 4 50 Goals for subordinate
VAR4A 2.26 .80 1 4 50 coordinating with oth
VAR15A 2.28 .83 1 4 50 Oral presentation
VAR10A 2.36 .83 1 4 50 Understanding Emplyoe
VAR7A 2.44 .95 1 5 50 Informing regulations
VAR3A 2.44 .91 1 4 50 Giving orders
VAR9A 2.46 .89 1 4 50 Low Power Distance
VAR13A 2.70 1.27 1 5 50 Discuss withsubordinates

82
 APPENDIX 10

Means of technical skills

Number of valid observations (listwise) = 42.00

Valid
Variable Mean Std Dev Minimum Maximum N Label

VAR35A 1.20 .46 1 3 49 Market demand

VAR50A 1.46 .81 1 4 46 VN Im-Export Regulation
VAR36A 1.55 .65 1 4 49 Competitor assessment
VAR49A 1.59 .80 1 4 46 Int'l commercial law
VAR52A 1.76 .82 1 4 46 Price Information
VAR29A 1.78 .76 1 4 46 Vietnam accounting chart
VAR58A 1.80 .67 1 3 44 Relationshipstakeholders
VAR37A 1.80 .68 1 3 49 Management information
VAR56A 1.83 .87 1 4 47 Product Development
VAR53A 1.85 .88 1 5 47 Production Planning
VAR54A 1.85 .72 1 5 47 Material Requirement
VAR60A 1.91 .74 1 4 44 Opportunities for Co.
VAR38A 1.92 .70 1 4 49 Product-price strategy
VAR40A 1.92 .79 1 4 49 Distribution channels
VAR32A 1.93 .88 1 4 46 Financial planning
VAR44A 2.00 .81 1 4 47 Recruitment
VAR51A 2.00 .82 1 5 46 Writing businesscontract
VAR31A 2.00 .73 1 4 46 Managerial accounting
VAR42A 2.02 .75 1 4 49 Marketing mix
VAR43A 2.02 .71 1 5 47 Human resource needs
VAR46A 2.02 .71 1 4 47 Performance Appraisal
VAR2A 2.04 .64 1 4 50 Delegating authorities
VAR39A 2.04 .82 1 4 49 Promotion & advertising
VAR59A 2.07 .62 1 3 44 Relationship with media
VAR45A 2.09 .72 1 4 47 Orientation and training
VAR55A 2.11 .79 1 5 47 Inventory Management
VAR41A 2.14 .74 1 4 49 Sales forecasting
VAR57A 2.21 .72 1 4 47 Cooperation with others
VAR30A 2.24 1.02 1 5 46 American accounting
VAR47A 2.34 1.01 1 4 47 Motivating employees
VAR33A 2.34 1.09 1 5 47 Project analysis
VAR34A 2.65 1.22 1 5 46 capital mobilizing
VAR48A 2.85 .96 1 5 47 Union Mgt Relations

83