Beruflich Dokumente
Kultur Dokumente
Copyright
Copyright © 2004 - 2012 Ventana Medical Systems, Inc., 1910 E. Innovation Park Drive, Tucson, Arizona
85755 USA. All rights reserved.
Trademark
BENCHMARK, DISCOVERY, NEXES, VENTANA, and the VENTANA logo are trademarks of Roche.
All other trademarks are the property their respective owners. Windows is a registered trademark of
Microsoft Corporation in the United States and other countries. Intel is a trademark of Intel Corporation in
the U.S. and/or other countries. Loctite is a trademark of Henkel AG & Co. KGaA.
Preface
This manual is designed for reference use by trained service personnel of Ventana Medical Systems, Inc.
Hence, a basic level of mechanical and technical skills plus an overall familiarity with Ventana instruments
is assumed.
The manual covers BenchMark XT / DISCOVERY XT / BenchMark LT instruments. The BenchMark LT
and BenchMark XT / DISCOVERY XT instruments are similar, the major difference being slide tray
capacity. The BenchMark LT instrument accommodates 20 slides and the BenchMark XT / DISCOVERY
XT instruments accommodate 30 slides. Therefore, in some areas of this manual, figures or text referring
to only one instrument may be used to illustrate or explain something related to all three instruments.
This manual is designed as a guide for instrument field servicing and doubles as a technical tutorial if
read from front to back. Since the instrument has several hundred individual part numbers, the manual
necessarily concentrates on those components believed to be field serviceable and subject to wear. For
problems beyond the scope of this manual, factory service may be the only alternative.
Table of Contents
1.0 Safety Information .............................................................................................. 1
1.1 Stainer Subassembly .......................................................................................................... 1
1.2 Labels .................................................................................................................................. 1
1.2.1 Caution: Hot Surface—Do Not Touch ............................................................ 1
1.2.2 Caution: Refer to Accompanying Documents ................................................ 1
1.2.3 Caution: Risk of Electric Shock ...................................................................... 2
1.2.4 Caution: Disconnect Power Before Servicing ................................................ 2
1.2.5 Ground Connection ......................................................................................... 2
1.2.6 Caution: LASER ............................................................................................. 3
1.2.7 Caution: LASER ............................................................................................. 3
1.3 Safety Training .................................................................................................................... 3
1.4 Safety Compliance .............................................................................................................. 4
2.0 What the Instrument Does ................................................................................. 5
2.1 Tissue Staining.................................................................................................................... 5
2.2 Tissue Staining Process ..................................................................................................... 5
2.3 How the Instrument Works .................................................................................................. 6
3.0 Major System Modules ....................................................................................... 8
3.1 Stainer Subassembly .......................................................................................................... 8
3.2 Automated Fluidics Module (AFM)...................................................................................... 9
3.3 Waste Subassembly ........................................................................................................... 9
3.4 Personal Computer ........................................................................................................... 10
4.0 Stainer Subassembly ....................................................................................... 12
4.1 Reagent Carousel and Nozzle Plate ................................................................................. 13
4.1.1 Reagent Carousel.......................................................................................... 13
4.1.2 Nozzle Plate .................................................................................................. 14
4.1.3 Home Sensors ............................................................................................... 14
4.2 Slide Tray .......................................................................................................................... 15
4.3 Reagent Dispensers.......................................................................................................... 15
4.4 Barcode Readers .............................................................................................................. 15
4.5 Liquid and Air Nozzles ...................................................................................................... 16
4.5.1 Nozzle Arrangement ...................................................................................... 16
4.5.2 Dual Rinse Nozzles ....................................................................................... 17
4.5.3 Jet Drain Nozzle ............................................................................................ 18
4.5.4 Multispense Nozzles...................................................................................... 18
4.5.5 LCS Nozzles .................................................................................................. 20
4.5.6 Barcode Blowoff/Air Knife .............................................................................. 20
4.5.7 Vortex Mixer Nozzles..................................................................................... 21
4.6 Restrictors and Filters ....................................................................................................... 23
4.7 Fan and Sensor................................................................................................................. 23
4.8 Slide Tray Sensor.............................................................................................................. 23
4.9 Tub and Overflow Sensor ................................................................................................. 24
4.10 Instrument Control Panel .................................................................................................. 24
4.11 Power Supply .................................................................................................................... 24
4.12 Cables and Wiring Harnesses .......................................................................................... 25
4.13 Plumbing ........................................................................................................................... 25
5.0 Microcontroller PCB ......................................................................................... 26
5.1 Serial Port ......................................................................................................................... 28
5.2 Address Switch ................................................................................................................. 28
Table of Figures
Figure 1. Hot Surface Caution Label ....................................................................................................... 1
Figure 2. Document Reference Caution Label ........................................................................................ 1
Figure 3. Electric Shock Caution Label ................................................................................................... 2
Figure 4. Disconnect Power Caution Label ............................................................................................. 2
Figure 5. Ground Connection Label ........................................................................................................ 2
Figure 6. LASER Caution Label .............................................................................................................. 3
Figure 7. LASER Caution and Information Label .................................................................................... 3
Figure 8. Stainer Subassembly ............................................................................................................. 12
Figure 9. Nozzle Plate Assembly .......................................................................................................... 16
Figure 10. Dual Rinse Nozzles................................................................................................................ 17
Figure 11. Jet Drain Nozzle, Old Configuration and New Configuration (Splash Guard Not Shown) .... 18
Figure 12. Volume Adjust and Stringency Adjust Nozzles ...................................................................... 19
Figure 13. LCS Dispense Nozzles and Barcode Blowoff/Air Knife Nozzles ........................................... 20
Figure 14. Inner Mixer ............................................................................................................................. 21
Figure 15. Outer Mixer ............................................................................................................................ 22
Figure 16. Microcontroller PCB LEDs and Connectors........................................................................... 27
Figure 17. Automated Fluidics Module.................................................................................................... 33
Figure 18. Software Main Screen............................................................................................................ 44
Figure 19. Test Task Menu ..................................................................................................................... 44
Figure 20. Download Tests Screen ......................................................................................................... 45
Figure 21. Service/Test Screen (BASIC I/O CONTROL Tab)................................................................. 46
Figure 22. TEST FUNCTIONS Tab......................................................................................................... 48
Figure 23. INSTRUMENT DATA Tab...................................................................................................... 50
Figure 24. TEMPERATURE CHART Tab ............................................................................................... 51
Figure 25. Fuse Panel Cover Removed .................................................................................................. 56
Figure 26. Domestic Plug ........................................................................................................................ 57
Figure 27. International Plug ................................................................................................................... 57
Figure 28. Old Configuration, Hose Barb Fittings ................................................................................... 90
Figure 29. New Configuration, Push Lock Fittings .................................................................................. 91
Figure 30. Vacuum Relief Valve, Disassembled ..................................................................................... 93
Figure 31. Cap with Teflon Tape and Lock Nut ...................................................................................... 93
Figure 32. Vacuum Trap Relief Valve, Reassembled ............................................................................. 93
Figure 33. Connecting the Tubing Harness .......................................................................................... 101
Figure 34. Kinematic Mounts ................................................................................................................ 111
Figure 35. Posts .................................................................................................................................... 111
Figure 36. Lift Cylinder Arm .................................................................................................................. 112
Figure 37. Proper Routing of Tubing ..................................................................................................... 114
Figure 38. Temperature Chart showing properly functioning slide positions ........................................ 116
Figure 39. Temperature Chart showing slide positions 8 and 9 are problematic ................................. 117
Figure 40. Detail of slide positions 8 and 9 ........................................................................................... 117
Figure 41. Cable Ties ............................................................................................................................ 119
Figure 42. Cable Tie Pad ...................................................................................................................... 120
Figure 43. NexFact Main Screen .......................................................................................................... 126
Figure 44. Float Sensor ......................................................................................................................... 132
Figure 45. Check Valve ......................................................................................................................... 132
Figure 46. Torque pattern for screws .................................................................................................... 133
Figure 47. Swivel Elbows ...................................................................................................................... 133
Figure 48. 90° Fittings ........................................................................................................................... 133
Figure 49. 90° Fittings Can Be Oriented to Within 30° of Direction Shown .......................................... 134
Figure 50. Proper Routing of Tubing ..................................................................................................... 136
Figure 51. Location of Tie Wraps .......................................................................................................... 137
Figure 52. Flex Cable Installation (Slip Cable) ...................................................................................... 140
Figure 53. Flex Cable Routing .............................................................................................................. 141
1.2 Labels
The following labels are affixed to the instrument.
Reagent
Barcode
Reader
behind
Reagent
Carousel
Reagent
Carousel
Instrument
Control Panel: Slide
Alarm Drawer
Running
Power On
User Button
l Reagent Dispensers
l Barcode Readers
l Liquid and Air Nozzles
¨ Nozzle Arrangement
¨ Dual Rinse Nozzles
¨ Jet Drain Nozzle
¨ Multispense Nozzles
¨ LCS Nozzles
¨ Air Knife Nozzle
¨ Vortex Mixer Nozzles
l Restrictors and Filters
l Fan and Sensor
l Slide Tray Sensor
l Tub and Overflow Sensor
l Instrument Control Panel
l Power Supply
l Cables and Wiring Harnesses
l Plumbing
Outer
Vortex Mixers
Slide BC
Reader
Dual
Rinse
Jet Multi-
Drain spense Air Inner Vortex
LCS Knife Mixers
Dispense
Figure 11. Jet Drain Nozzle, Old Configuration and New Configuration
(Splash Guard Not Shown)
for dispensing CC1 and CC2. The fourth nozzle is the select
nozzle.
Reagents and antibodies are diluted by the buffer solution
remaining on the slide after rinsing.
l It is important to control this dilution
¨ So, after the rinse station delivers a charge of buffer to a
slide, the volume adjust station rotates to the slide
¨ The action of the rinsing nozzles is quite vigorous, and
varies slightly from one instrument to another
¨ The volume adjustment nozzle compensates for this
variance by sedately adding a calibrated amount of
additional buffer to the slide
CC1 EZ Prep/
Nozzle Select Volume
Adjust Nozzle
CC2 Reaction
Nozzle Buffer Volume
Adjust Nozzle
LCS
Dispense
Nozzles
Bar Code
Blowoff/Air
Knife Nozzles
Inner
Mixer
Nozzles
l The three outer mixers extend to the outer end of the slide
l The inner and outer vortex mixers create a gentle vortex
effect over the liquid puddle on the slide
¨ As the nozzle plate rotates, the vortex mixers swirl the
liquid puddle on the slide clockwise, then
counterclockwise at several stations
¨ This stirring action
¨ Thoroughly mixes the reagents and antibodies
¨ Provides uniform wetting of the specimen during
incubation
4.13 Plumbing
Schematic diagrams showing the instrument’s pneumatics and
fluidics systems are in Appendix E.
4 24 VOLTS
From 3 J3 TO REAGENT J6 TO NOZZLE
Power 2 D1 MOTOR DRIVER PLATE MOTOR
Supply 1 DRIVER
J1
5.3 Microcontroller IC
The microcontroller IC is an 8051 compatible device running at
14 mHz, with 128 kb of onboard non-volatile battery backed
RAM.
l It plugs into a 72-pin SIMM socket in the center of the
microcontroller PCB
l The microcontroller IC can control 24 separate outputs, 22 of
which are used
l Serial output data to control valves and other 24-volt devices
is latched into a shift register
l A clock signal is then used to latch the current status and
switch (drive) all devices in the system simultaneously
¨ Only the device or devices whose latched output state
has changed will respond
l Logic level inputs (9 used) are multiplexed on the 8-bit data
bus
l Temperature (serial) data is received through microcontroller
IC I/O ports from each slide temperature sensor
5.8 Beeper
A sound alarm (beeper) is installed on the processor board.
The beeper is used to
l Indicate successful barcode reading
l Prompt for user actions during titration
l Indicate that the stainer subassembly is being powered up
l Signal inputs during self-test
Balance
Tube
6.1.2 Vacuum
The vacuum pump provides vacuum to the vacuum tank.
l One end of the vacuum tank is connected directly to the
vacuum pump.
l The other end of the vacuum tank is connected to a T-fitting.
¨ One branch of the T-fitting is connected to the vacuum
relief valve for maintaining a constant vacuum of - 4.5 psi.
¨ The other branch of the T-fitting is connected to the
normally open port of the vacuum trap valve.
l The common port of the vacuum trap valve is connected to
the vacuum trap (reservoir).
6.1.5 Compressor
The compressor receives air through a muffler to reduce noise.
l The compressor design is such that it cannot be started
when it is under pressure
¨ Attempting to do so could trip the circuit breaker
l In normal operation, the software will always open the
following two bleed sources at the end of a test function or a
run
¨ Vortex mixers
¨ Barcode Blowoff/Air knife
l The compressor has a finite life
¨ After approximately 8,000 hours, it will need to be
replaced
6.2 Connectors
Air and liquids are transported to the stainer subassembly
through colored tubing.
The colored tubing connects to the AFM via a matched color
coded connector. All the connectors, except for black, have
shutoff valves so the tubing can be removed without leaking.
After you select the Tests button on the main screen, you can
select Function Tests, Service Tests, or Service Tests with
Calibration from the Test Task menu shown in the figure below.
Select a test, then click the Run button to download the test.
Then press the Start button on the stainer subassembly to run
the test.
l Prompt you to press the user button under the Ventana logo.
l Select “Test-Vortex Mix XT” from the menu, then click the
Run button.
l The test instructions are sent to the stainer subassembly.
l The “Running” status light on the control panel will glow
yellow.
10.15 Vacuum
To verify correct vacuum is present at the vacuum trap
reservoir.
l Turn on the vacuum pump using the output in BASIC I/O
CONTROL.
l Disconnect tubing from vacuum trap reservoir to vacuum
trap check valve.
l Plug in pressure gauge to top of vacuum trap reservoir.
l Wait until pressure gauge stabilizes.
l If necessary, adjust vacuum trap relief valve:
¨ Loosen lock nut on vacuum relief valve.
¨ Turn cap of vacuum relief valve until desired vacuum is
achieved.
¨ Tighten lock nut on vacuum relief valve.
l Using a Flow Meter, hold the end of the tubing over the
protuberance of the vortex mixer to be read.
l Measure the flows from the inner and outer mixer nozzles.
l If needed, adjust the variable restrictor for the mixers such
that they are within range.
l Once the restrictor is set, record the measured reading from
each mixer nozzle.
10.20 Test-Coverslip XT
The software tests the LCS nozzle. This test dispenses a
known amount of LCS to test the flow through that fluid path.
The nozzle plate does not move and the slide drawer does not
lift for this test. LCS volume is obtained by capturing the liquid
in a weigh boat directly from the LCS nozzle.
l Turn the nozzle plate by hand so that the nozzles are at the
front of the instrument and are accessible.
l Execute “Test – Coverslip XT”
l Tare an appropriately sized weigh boat on the scale.
l Place weigh boat beneath the LCS dispense nozzle
l Press the user button.
l Weigh the collected fluid
l Turn the nozzle plate by hand so that the nozzles are at the
front of the instrument and are accessible.
l Execute “Test – Rinsing (EZ Prep) XT”
l Tare an appropriately sized weigh boat on the scale.
l Place weigh boat beneath the dual rinse nozzle
l Press the user button.
l Weigh the collected fluid
l If the volumes are not within specification, check the
following:
¨ Low volume results may indicate a defective rinse valve
or a clogged nozzle or kinked tubing.
¨ High volume results may result from a defective rinse
valve, restrictor, nozzle, or air pressure being too high.
7. Assemble the lock nut of the relief valve onto the cap.
8. Assemble the spring inside the housing/body. Care should
be taken to align the spring inside the groove.
9. Assemble the ball on top of the spring.
10. Assemble the cap on the housing/body. Care should be
taken to align the ball with the hole inside the cap.
11. After application of tape, reinstall cap and adjust vacuum to
specification.
12. Set vacuum per Section 10.15
Lock nut
Ball
Cap
Spring Body
strips, one indicating 93°C and the other indicating 99°C, which
change from white to black when the indicated temperature has
been reached.
l Place Temperature Verifier Slides on all slide positions.
l Execute “Test – Temp Verify XT”
¨ The software will then ramp up all slide heaters to 95°C
for 16 minutes and then disable them for 4 minutes to
cool. It takes approximately 20 minutes to complete this
operation.
l Evaluate all slides upon completion of the Temp Verify run.
¨ The strip on each slide indicating 93°C should have
turned black while the strip indicating 99°C should have
remained unchanged.
Connector
Bulk Fluid
#2 (draws air)
Connector #1
The nozzle plate does not move and the slide drawer does not
lift for this test.
l Turn the nozzle plate by hand so that the nozzles are at the
front of the instrument and are accessible.
l Follow the steps to the Download Tests screen.
l Then select Test – Jet Drain (RB) XT or Test – Jet Drain
(SSC) XT from the menu, then click the Run button.
¨ The test instructions are sent to the stainer subassembly.
¨ The “Running” status light on the control panel will
glow yellow.
12.13 Fuses
Remove the power cord before changing the fuse.
The fuses for the stainer subassembly and AFM are located on
the power block at the back of the staining unit.
l Use a screwdriver to pry the power block open from the top.
¨ The red fuse holder can then be pried out.
¨ Two fuses are needed.
¨ The holder accepts both 3AG style and European
(5x20 mm) style fuses.
§ For 100 or 115 volt systems use 6.3 amp fast-acting
fuses.
§ For 230 volt systems use 6.3 amp fast-acting fuses.
l Move the tool to position 11 and repeat steps 7-9 for the left
rear lift cylinder arm.
l Double check centering by moving the tool to slide position
28 for Benchmark XT and DISCOVERY XT instruments or
position 1 for a Benchmark LT instrument and recording
beam position. Beam position should be identical to beam
position for slide position 11 and 20. If not, repeat step 10.
13.3 Compressor
l Power down the instrument and unplug it from the wall
circuit.
l Remove the painted covers to gain access.
l The compressor is mounted to a bracket and the bracket is
mounted to the instrument frame.
l Remove the compressor from the bracket.
l Disconnect the cable and ground wire.
l When re-installing the compressor:
l Use threadlocking compound on the mounting screws to
eliminate the possibility of their vibrating loose.
l Route high pressure tubing using cable ties (PN 1114704) to
secure tubing to frame as shown in Figure 41. Cut off
excess length of cable ties.
l Install cable tie pad (PN 1201300) on compressor mount and
use cable tie (PN 1114700) to secure compressor wires as
shown in Figure 42.
13.7.2 Microcontroller IC
The staining module processor is mounted in the 72 pin SIMM
(single inline memory module) socket located on the
Microcontroller PC board (U15).
To install the Microcontroller IC:
A) Turn off the instrument power switch.
B) Perform the steps that follow while wearing a static wrist
strap connected to the chassis.
C) The processor SIMM socket has metal locking clips located
at the base of the socket at each end.
D) Push the bottom clip down and the top clip up so that the
processor board may be rotated out of the socket.
E) The new processor must be inserted at about a 45 degree
angle into the socket.
F) Push the processor board so that the edge fingers are
inserted into the connector pins of the socket.
G) Then rotate the board up until it is perpendicular to the
microcontroller board and the locking clips snap into place.
H) Reapply power and reenter the instrument serial number and
volume adjust setting (see Section 13.7.1).
I) Remove the cable and tubes from the center of the plate
bearing.
J) Remove the nozzle plate pulley.
K) Lift and remove the nozzle plate assembly.
L) To remove the nozzle plate power/communications cable,
cut the tie wraps holding the cable to the inner wall of the
arm post in the center of the instrument.
M) Unplug the power/communications cable from the valve
connector PCB assembly on the nozzle plate.
N) Unscrew the two M2 SHCS holding the slip cable PCB
assembly at the top of the arm post.
O) Pull the PCB and the power/communications cable up until
the PCB clears the top of the arm post.
P) Disconnect the ribbon cable at the top of the instrument and
remove it.
Q) Disconnect the power/communications cable.
R) Set the PCB aside and feed the large connector at the
nozzle plate side of the cable through the bottom of arm post
using your fingers, from underneath the nozzle plate,
through the hole in the middle of the nozzle plate.
S) Once the connector is started, the cable can be pulled
straight from the top of the instrument.
Torque
PN Part Description Specs Places Tool PN Tool Description
Assy, Float Sensor,
1151300 AFM 10 in-lbs 8 1775200 Assy; Tool; Float Sensor Wrench
Check Valve, 1/4 HB x
1856900 1/8 NPT 8-10 in-lbs 7 1982400 Tool, Wrench, Check Valve 304-314
Screw, Metric, SHCS,
1796332 M4 x 25 10 in-lbs 20 NA 3 mm Hex bit
1164701 Fitting, 10-32 Plug 2.5 in-lbs 1 1561000 Tool, Plastic Fitting Socket, 1/4"
10-32 Fitting; Swivel
1914402 Elbow; 1/8 HB 2.5 in-lbs 8 1560900 Tool, Plastic Fitting Socket, 5/16"
1164300 Fitting, 10-32 x 1/8 HB 2.5 in-lbs 8 1561000 Tool, Plastic Fitting Socket, 1/4"
Fitting, 10-32 x 3/32
1164502 HB 90 Deg, Nylon 2-3.5 in-lbs 1 1561000 Tool, Plastic Fitting Socket, 1/4"
13.15.1 Tubes
Follow the steps below to replace one or more tubes.
Restrictor
Self-Centering Ball
Thrust Washer
(2181700)
Lift Washer
(2205200)
PCB Cover
PCB
Canopy
C) Remove the four screws that hold the rear inside panel of
the waste cabinet to the instrument chassis.
D) Guide panel away from rear of instrument, working it past
the adjacent side-panel screws. Tip panel top forward while
easing the waste tubing through the black rubber grommet.
E) Disconnect sensor wire at the quick disconnect and remove
from grommet. Keep the tubing connected to the old cap to
prevent the panel from falling free.
F) Slide connector of the new waste sensor cable through the
grommet alongside the waste tubing.
G) Connect the new sensor cable to either of the pre-existing
instrument-side female connectors available.
H) Gently pull on waste tubing as the rear panel is maneuvered
back into position, ensuring the panel rests flat against the
chassis frame, and that the tubing is not curled or kinked
behind it.
I) Reinstall the four screws.
J) Disconnect the tubing (x3) from the old waste cap.
K) Install the three tubes just removed from the old waste cap
onto the new waste cap. The large yellow hose connects to
the large fitting while the two small remaining tubes connect
to either of the remaining small fittings.
L) Discard old waste cap assembly.
M) Restore power connection to instrument and turn instrument
on and wait for instrument beep.
ATTACH
TUBING TO
NEW CAP
your hand approximately 8 in. (20 cm) below the sensor. The
green cap should be tested by moving your hand
approximately 12 in. (30 cm) below the sensor.
l If a green light is observed, test the sensor by moving
your hand under the bottom of the sensor tube. The
sensor light should change from green to amber,
indicating a functioning sensor.
l If an amber light is observed, verify that something is
close to the bottom of the sensor tube. Also verify that
the sensor is dry and there is no fluid film (bubbles) in
the tube. If necessary, clear the tube by tapping lightly
on the lip of the carboy or remove fluid from the face of
the sensor by wiping.
l If no light appears, either power is not on or the
connection has not been made properly.
C) Using the NexES software, in the input section of the service
test screen, observe the status of the waste sensor. The
gray cap should be tested by moving your hand
approximately 8 in. (20 cm) below the sensor. The green cap
should be tested by moving your hand approximately 12 in.
(30 cm) below the sensor.
l If the status is EMPTY, test the sensor by moving your
hand under the bottom of the sensor tube. The status
should change from EMPTY to FULL.
l If the status is FULL, verify that something is close to
the bottom of the sensor tube. Also verify that the
sensor is dry and there is no fluid film (bubbles) in the
tube. If necessary, clear the tube by tapping lightly on
the lip of the carboy or remove fluid from the face of
the sensor by wiping.
D) Install sensor cap on one of the 20 liter carboys.
E) A green light should be observed if:
l Grey cap: carboy is less than 60% full (~12 liters)
l Green cap: carboy is less than 10% full (~2 liters)
F) Clean up any waste that may have spilled onto the floor.
G) Install extra carboy in waste cabinet.
F) Route the new sensor cable through the same path as the
sensor that removed, securing with new cable ties as
needed.
G) Mount the new bottle sensor to the liner using two M3 socket
head screws.
H) Plug the new sensor connector into the same input as the
sensor that was removed.
I) Old sensor can be discarded.
¨
If so, the valve is probably defective or clogged and
should be replaced
B) Does the Serial I/O PCB LED corresponding to the valve
output illuminate?
¨ If not, actuate the output for an adjacent valve to verify
that the Serial I/O PCB is operating
¨ If this does not work either, suspect a defective
microcontroller PCB
¨ Try plugging the inoperative valve’s electrical connector
into the working output adjacent to it, then trigger the
working output
NOTE: Do not plug or unplug any valve with the valve
turned on as this can cause damage to the PCB Driver IC.
¨ If the valve still does not operate, then the valve is
defective
Causes
The drive belt may be damaged. Use Test – Jog Reagent Tray
or Test – Jog Nozzle Plate to check the functionality of the
drive. The test selected will home the reagent carousel or
nozzle plate and then take one position steps each time the
user button is pushed. Check that the reagent carousel or the
nozzle plate moves to the next position and lines up correctly.
If it does not, this may indicate a bad drive belt.
If the reagent carousel or nozzle plate fails to find home, this
may indicate a bad sensor.
For reagent carousel misalignments in particular, check for
sticky residue on the bottom of the reagent carousel. A leaky
dispenser can gum up this surface and cause the reagent
carousel to stick.
Causes
High temperature errors are usually caused by procedure flaws,
such as trying to control a low temperature while other slides
are maintaining a high temperature.
Low temperature errors indicate that the heater did not reach
the set temperature in time. This can be caused by low
Error Error
Error Message Message type Description What To Do
Class Code
version from the If that does not work, it could
database be a bad HASP key or a bad
version field in parallel port. Replace as
the HASP Key. needed.
2 1 Bad Touch Product Unable to verify that the wand works
Memory Button Registration retrieve data with another button. If it
from the touch works properly, then replace
memory button. the button. If not, replace the
wand
2 2 Data Retrieval Product Error when verify that the wand works
Error Registration retrieving data with another button. If it
from the touch works properly, then replace
memory button. the button. If not, replace the
wand
2 3 Seal has already Product The touch They burned the button
been burned by Registration memory button already to a different host.
another NexES has been User error. If they didn't,
Host %d. (%d registered by then send them a new
being a Host ID another Host button.
value) system.
2 4 Seal was burned Product The touch The buttons will give you a
by this NexES Registration memory button 10 day window to re-register
system too long has been if it needs to be re-
ago. registered for registered. Send them a new
more than 10 button if prudent.
days and user is
attempting to
reregister it.
2 4 Seal has already Button on Buttoned packages may not
been burned by package was be registered more than
this NexES registered once. Customer should
system. already on this purchase more product from
host computer. Ventana.
2 4 The touch memory The operator Ensure that the operator
has been changed has switched keeps the probe on the
after reading its buttons during button until the current
contents. the process. operation is completed.
(Each button
has a unique
number and the
software
detected that
this changed.)
2 5 The touch memory Product The touch Send a new button
has been changed Registration memory button
after reading its has been
contents. changed after
the contents
have been read,
but not burned.
3 1 Communication Communication The remote Try the download again. If it
failure attempting with the code form was still fails, contact Ventana.
to upgrade Instrument closed before
Error Error
Error Message Message type Description What To Do
Class Code
software, Retry. the download
was completed.
3 3 The new staining Communication The remote Try the download again, if it
instrument with the code checksum still fails, contact Ventana.
software was not Instrument does not match
loaded correctly, the checksum
Retry. returned from
the staining
instrument,
preventing
switching to the
current version
of remote
software.
3 4 Instrument Not Communication Run is Check the communications
Communicating, with the terminated between the host and the
Run Terminated. Instrument because the instrument by running test
host is unable to functions. If it has no
communicate connection, check the
with the MOXA for the proper
instrument settings. If still no
before connection, replace the
downloading run MOXA
information.
3 7 Invalid or Missing Communication The User Make sure the instrument is
Serial Number! with the Maintenance turned on and connected to
Please, turn on the Instrument Log is opened the computer. If the problem
staining module to and no serial persists contact Ventana.
acquire its Serial numbers have
Number. been obtained
from the
connected
instrument.
3 8 Button wand could Communication System is Check the cable between
not be detected. with the unable to the Probe and the PC. If the
You will not be Instrument communicate problem persists contact
able to register with the product Ventana.
products. Please registration
check the probe through
connections! the serial port.
3 9 Button wand Communication An invalid touch Reinstall VSS
software is wrong with the memory DLL is
version. You will Instrument detected.
not be able to
register products.
Please notify
Ventana.
3 10 Invalid Host Communication Software detects Sign off and continue. If the
Command with the and logs an problem persists, it could be
Instrument error if a host a communicaitions issue.
message Check the MOXA settings
command is not and test and verify
acknowledged instrument connectivity
Error Error
Error Message Message type Description What To Do
Class Code
by the remote
software.
3 11 Invalid Format of Communication Software detects Retry the action. Check the
Host Command with the and logs an serial cable and MOXA
Instrument error if a host adapter and test
message communicaitons between
command is not the host and instrument.
formatted
correctly for the
remote software.
3 12 Failed to open Communication Communication MOXA is most likely not
com port %d (%d with the port could not be configured propery.
represents port Instrument opened for Reconfigure and test
number). Error communications connectivity
number %d (%d to the remote
represents error) device.
3 13 Failed to setup Communication Unable to Check communications path
buffer sizes. Error with the initialize the
number %d (%d Instrument communications
represents error) parameters for a
communications
device.
3 14 Failed to Set Com Communication Unable to Check communications path
States. Error with the configure a
number %d (%d Instrument communications
represents error) device according
to the
specifications in
a device control
block.
3 15 Failed to Set Com Communication Unable to set Check communications path
Timeouts. Error with the the time-out
number %d (%d Instrument parameters for
represents error) all read and
write operations
on a specified
communications
device.
3 16 Failed to Set RTS. Communication Unable to set Check communications path
Error number %d with the the Request to
(%d represents Instrument Send signal.
error)
3 17 Failed to Set DTR. Communication Unable to set Check communications path
Error number %d with the the Data
(%d represents Instrument Terminal Ready
error) signal.
3 18 Message timed Communication Command on Check communications
out. Address: with the instrument did path. Power loss on the
%0:d Host Instrument not return within instrument while the host
Command: %1:s ( the set time limit software is running can
%2:d ) cause this.
milliseconds:
%3:d'
Error Error
Error Message Message type Description What To Do
Class Code
3 19 Unknown Tagged Communication Tag values sent Code error. Contact Ventana
Value. Identifier: with the from Host PC
%0:d [ %1:d ] Instrument not defined on
Instrument
Remote Code
4 2 %0:s is not a valid Serial Numbers An invalid serial Reset the serial number
Staining number for the
Instrument serial staining
number. (%0:s instrument is
represents version detected.
number) Call
Ventana technical
support before
starting another
run on this
Staining
Instrument
5 2 Slide number is Software Slide count Verify slide count. Clean off
invalid, Please Re- Application entered did not bar codes if needed. Retry.
enter reflect number of
slides read on
the instrument
5 3 One or more of the Software You have not Complete the actions in the
checklist questions Application checked off the list, then check the boxes
have not been required boxes
checked. on the pre-run
checklist.
5 6 The Starting Date Software An invalid start Enter a valid start date.
is invalid! Application date is entered
for the Product
Usage Report.
5 7 The Ending Date Software An invalid Enter a valid ending date.
is invalid! Application ending date is
entered for the
Product Usage
Report.
5 8 The Ending Date Software The ending date Reenter dates.
precedes Starting Application entered for the
Date! Product Usage
Report is earlier
than the start
date.
5 10 At least one Software No instruments Make sure at least one
Staining Application are connected to instrument is connected to
Instrument must the host. the host.
be connected.
5 17 You must select at Software No product was Select a product.
least one product! Application selected on the
Product Usage
form.
5 18 Product usage is Software No records are Enter a valid date range.
unavailable for Application found for the
specified dates. date range
Error Error
Error Message Message type Description What To Do
Class Code
selected for the
Product Usage
Report.
5 26 Bulk: %s has Software The bulk product Enter a unique bulk name.
already been Application you are logging
registered (%s has already
represents Bulk been registered.
Name)
5 41 Block: %s has Software The control Enter a unique control block.
already been Application tissue you are
registered (%s logging has
represents Block already been
Number) registered.
5 58 Antibody: %s has Software The antibody Enter a unique antibody.
already been Application you are logging
registered has already
been registered.
5 58 Enter a valid Software The antibody Enter the antibody name
Antibody Name Application name is left
blank when
logging fillable
antibodies.
5 58 Enter a valid name Software The Enter the manufacturer
of an Antibody Application manufacturer name.
Manufacturer. name is left
blank when
logging fillable
antibodies.
5 64 The following AFM Software The listed bulk Fill the bottles or if you are
bottles are not full: Application fluid bottles on sure you have enough for
[list]. Proceed the instrument the run, click Yes to
Anyway? are not full when proceed.
you start a run.
5 65 Waste level is too Software The waste Empty the container.
high. Please Application space available
empty it. is insufficient for
the run.
5 79 This series Software The starting Enter a different starting
overlaps a series Application point for a series point.
that has already of cut control
been received. slides overlaps
the starting point
of another
series.
5 81 The following Software The bulk fluid Fill the listed bottles or click
Automated Application bottles are not 'Yes' to proceed.
Fluidics Instrument full when starting
bottles are not full: a test function.
[list]. Proceed
Anyway?
5 82 Case: %s has Software The case you Enter a unique case.
already been Application are logging has
registered for %s already been
Error Error
Error Message Message type Description What To Do
Class Code
(%s represents registered.
Case Number)
Waste level is too
high.
5 86 Invalid Date Software Date range is Enter a valid date range.
Range! Dates Application invald
must be between
January 1, 1997
and the current
date. The start
date must not be
after the end date.
5 88 Waste level is too Software The waste bottle Empty the waste container.
high. Please Application is full when a
empty it. test function is
started.
5 102 The Archive Software Archive process Make sure no staining runs
Procedure has Application failed to are in progress then repeat
failed. complete. the archive process. If the
problem persists, Contact
Ventana.
5 108 The Response Software An unauthorized Get a valid Authorization
code you entered Application remote response code and retry
was invalid. message NAK is
received from
the remote
software while
attempting to
change the
staining
instrument
personality.
Authorization
Code was
invalid
5 108 Staining module is Software An unauthorized Put the instrument into
in an invalid state. Application remote response Sleep mode and retry.
message NAK is Reboot the Host PC and
received from Instrumement. Contact
the remote Ventana if the problem
software while persists
attempting to
change the
staining
instrument
personality.
5 111 The Archive Software The archive Perform archive process
Procedure Application process was again.
canceled. canceled by the
User.
5 117 The Starting Date Software An invalid start Enter a valid start date.
is invalid! Application date is entered
for the Bulk
Error Error
Error Message Message type Description What To Do
Class Code
Usage Report.
5 118 The Ending Date Software An invalid Enter a valid ending date.
is invalid! Application ending date is
entered for the
Bulk Usage
Report.
5 119 The Ending Date Software The ending date Enter valid dates.
precedes Starting Application specified for the
Date! Bulk Usage
Report is earlier
than starting
date.
6 1 Rule operand: Run This should not This could indicate database
XXXXXX only Compilation normally occur. corruption or an internal
valid in a recipe software error.
step.
6 2 Rule operand Run This should not This could indicate database
argument: XXXXX Compilation normally occur. corruption or an internal
missing from software error.
Argument
database.
6 3 Rule operand: Run This should not This could indicate database
XXXX missing Compilation normally occur. corruption or an internal
from Argument software error.
database.
6 4 Rule operator: %s Run This should not This could indicate database
missing from Compilation normally occur. corruption or an internal
Argument software error.
database.
6 5 Rule action: XXXX Run This should not This could indicate database
missing from Compilation normally occur. corruption or an internal
Argument software error.
database.
6 6 Rule action Run This should not This could indicate database
argument: %s Compilation normally occur. corruption or an internal
missing from software error.
Argument
database.
6 7 Rule block: %s Run This should not This could indicate database
has no rules. Compilation normally occur. corruption or an internal
software error.
6 8 Rule block name Run This should not This could indicate database
cannot be blank. Compilation normally occur. corruption or an internal
software error.
6 9 Argument: %0:s of Run The Arguments This could indicate database
type: %1:s missing Compilation database table corruption or an internal
from argument does not contain software error. Run VDBI
database. (%0: the argument and Database Maintenance.
represents the record for the Reinstall VSS if the error
macro) defined macro persists.
step.
6 10 Invalid program Run An invalid macro This could indicate database
step: %s (%s Compilation step is identified corruption or an internal
Error Error
Error Message Message type Description What To Do
Class Code
represents the during the run software error.Run VDBI
macro step name) compilation and Database Maintenance.
process. Reinstall VSS if the error
persists.
6 11 Macro step: %s Run The required This could indicate database
not in macro Compilation macro step is corruption or an internal
function database. not included in software error.Run VDBI
(%s represents the the MacroFunc and Database Maintenance.
macro function database table. Reinstall VSS if the error
name) persists.
6 12 Error processing Run An invalid sub This could indicate database
sub macro: %s Compilation macro step is corruption or an internal
(%s represents the detected during software error.Run VDBI
sub macro name) the run and Database Maintenance.
compilation Reinstall VSS if the error
process. persists.
6 13 Error in system Run This should not This could indicate database
rule block: %s' Compilation normally occur. corruption or an internal
software error.
6 14 System run- Run The system is Put the system into Ready
generating object Compilation not in the correct mode and retry
not ready to start state to start a
now. run
6 15 Blank system or Run System Block This could indicate database
test block name. Compilation Name is blank. corruption or an internal
This should not software error.
happen normally
6 16 Macro function: Run An invalid macro This could indicate database
%s is not valid in a Compilation function is corruption or an internal
macro. (%s detected. software error.Run VDBI
represents the and Database Maintenance.
macro function Reinstall VSS if the error
name) persists.
6 17 Could not locate Run An argument This could indicate database
macro step Compilation record does not corruption or an internal
argument: %s in exist for the software error.Run VDBI
the ARGUMENT required macro and Database Maintenance.
database. (%s step. Reinstall VSS if the error
represents the persists.
macro step
argument)
6 18 Could not locate Run A macro function This could indicate database
macro step: %s in Compilation record does not corruption or an internal
the MACRFUNC exist for the software error.Run VDBI
database. (%s required macro and Database Maintenance.
represents the step. Reinstall VSS if the error
macro step name) persists.
6 19 Sub macro: %s is Run A macro step This could indicate database
missing from Compilation record does not corruption or an internal
macro step exist for the software error.Run VDBI
database. (%s required sub and Database Maintenance.
represents the sub macro step. Reinstall VSS if the error
macro step name) persists.
Error Error
Error Message Message type Description What To Do
Class Code
6 20 Sub macro name Run This should not This could indicate database
cannot be blank. Compilation normally occur. corruption or an internal
software error.
6 21 Invalid incubation Run The defined Reprogram protocol(s) to
time: %s (%s Compilation incubation time use valid incubation times.
represents the does not exist in
incubation time) the Arguments
database.
6 23 No slides found to There were no This should not normally
run. barcodes found occur. If it does it could
to perform the indicate an internal software
run on. error or an error in the
Barcodes database.
6 25 Protocol for slide Run The slide Make sure a protocol is
position # %d Compilation barcode record defined for the bar code on
unassigned. (%d does not have a that slide.
represents the protocol
barcode position) associated to
the barcode.
6 26 Protocol for slide Run A recipe is not Reprogram the reported
position # %d has Compilation associated to protocol.
no recipe the protocol
assigned. (%d associated to
represents the the barcode.
barcode position)
6 31 Reagent missing Run The reagent Ensure that the dispenser
in Argument Compilation needed for the has been registered into the
database, product staining run is NexES software.
code: %d. (%d not in the
represents the Argument
reagent product database.
code)
6 32 %0:s dispenser # Run The reagent Ensure that the dispenser
%1:d missing from Compilation data needed for has been registered into the
Dispenser a reagent NexES software.
database. (%0:s dispenser
represents the loaded on the
reagent name and reagent carousel
%1:d represents is not in the
the reagent serial Dispense
number) database.
6 33 Recipe %s Run There are no This may occur if a software
missing. (%s Compilation recipes supplement had been
represents the associated with installed which delivered
protocol recipe) the protocol to new recipes for which
be executed for protocols were created.
the staining run.
6 40 Recipe %s has Run The recipe steps This could indicate database
nonconsecutive Compilation are not in corruption or an internal
steps in it. (%s sequential order software error. Reinstall
represents the when loading VSS and retry.
recipe name) recipe steps
during the run
Error Error
Error Message Message type Description What To Do
Class Code
compilation
process.
6 41 Recipe %0:s has Run The recipe step This could indicate database
an invalid recipe Compilation is determined to corruption or an internal
step # %1:d. (%0:s be invalid during software error. Reinstall
represents the the run VSS and retry.
recipe name and compilation
%1:d represents process.
the step number)
6 42 Recipe %s has no Run The recipe used This could indicate database
steps. (%s Compilation during the run corruption or an internal
represents the compilation software error. Reinstall
recipe name) process has no VSS and retry.
recipe steps
associated with
it.
6 43 Recipe step %s is Run Recipe step This could indicate database
missing in the Compilation error corruption or an internal
Function file. software error. Reinstall
VSS and retry.
6 46 Protocol step Run Protocol missing Resave protocols and restart
missing for Compilation step - should not the run
required recipe occur
step %0:s, in
protocol #%1:d.
6 47 Protocols in run Run Protocols cannot Contact Ventana
are incompatible Compilation syncronize
with each other.
6 48 Protocol #%d has Run Internal error Check protocol options and
a blank reagent Compilation compiling resave
name. staining run
6 50 Unbalanced Run Incompatible Check protocols and slides
manual application Compilation timing with to make them compatible.
or titration Titration slides
protocols. and Non-
Titration slides
6 51 Macro step %0:s Run The macro step This could indicate database
has an invalid Compilation function is corruption or an internal
macro function outside a valid software error. Reinstall
number: %1:d range (0 to 162). VSS and retry.
(%0:s represents
the macro step
name and %1:d
represents the
macro step
function number)
6 52 Macro step %s Run The MacrFunc This could indicate database
has no match in Compilation database table corruption or an internal
the macro function does not contain software error. Reinstall
database. (%s the a record that VSS and retry.
represents the matches the
macro step name) macro step.
6 55 Missing argument Run When compiling This could indicate database
Error Error
Error Message Message type Description What To Do
Class Code
for Function %s. Compilation macros for a corruption or an internal
(%s represents the staining run, the software error. Reinstall
macro function) macro function VSS and retry.
does not have
an associated
argument in the
Argument
database table.
6 56 Macro %s is Run Compiling sub This could indicate database
missing in the Compilation macros for a corruption or an internal
Macros file. (%s staining run and software error. Reinstall
represents the sub the sub macro is VSS and retry.
macro name) not included in
the Macros
database table.
6 58 Maximum staining Run The run contains A limited number of steps
run size exceeded. Compilation too many steps can be downloaded to an
for the staining instrument in a run. Report
module to the message to Ventana,
perform. including the protocols in the
run.
6 59 Function : %0:s Run An invalid This could indicate database
contains function # Compilation function is corruption or an internal
%1:d, which is identified in the software error. Reinstall
invalid in a recipe staining VSS and retry.
sync step. (%0:s procedure sync
represents the step.
function name and
%1:d represents
the macro step
function number)
6 62 Could not locate Run When computing This could indicate database
argument: %0:s of Compilation the constructor corruption or an internal
type: %1:s in the steps, an software error. Reinstall
argument argument is VSS and retry.
database. (%0:s missing from the
represents the database.
macro step
argument and
%1:s represents
the argument type)
6 63 Could not locate Run When computing This could indicate database
macro function: Compilation the constructor corruption or an internal
%s in the macro steps, a macro software error. Reinstall
function database. function is VSS and retry.
(%s represents the missing from the
macro step name) MacrFunc
database table.
6 65 Recipe step: %0:s Run Computing This could indicate database
contains function # Compilation macro steps for corruption or an internal
%1:d which is an active case software error.
invalid in a recipe slide and an
step. (%0:s invalid macro
Error Error
Error Message Message type Description What To Do
Class Code
represents the function is
recipe step name identified in a
and %1:d staining
represents the procedure step
macro step
function number)
6 66 Dispenser %0:s, # Run A reagent Locate the dispenser
%1:d missing from Compilation dispenser reported by this error and
tray. (%0:s needed for the place it on the reagent
represents the staining run is carousel.
reagent dispenser not on the
and %1:d reagent
represents the carousel.
serial number)
6 67 Not enough of Run The reagent on Place another dispenser of
reagent %s to Compilation the carousel the reported reagent on the
perform run. (%s does not have reagent carousel.
represents the enough tests
reagent) remaining to
stain the slides
that are loaded
on the
instrument
6 68 Reagent %s Run A reagent Put the missing reagent on
missing from tray. Compilation needed for the the carousel and restart the
(%s represents the staining run is run.
reagent) not on the
reagent
carousel.
6 69 Dispensers %0:s, Run Reagents Make sure the dispensers
# %1:d and %2:s, Compilation required to be in noted in the error message
# %3:d must be a specific order are beside each other.
beside each other. are not loaded Restart the run.
(%0:s represents on the reagent
the reagent name, carousel in the
%1:d represents proper order.
the reagent serial
number, %2:s
represents the
reagent name, and
%3:d represents
the reagent serial
number)
6 70 Errors in recipe Run error creating This could indicate database
constructor rule Compilation rule block corruption or an internal
block : %s software error. Contact
Ventana
6 71 Errors in recipe Run Error creating This could indicate database
sync rule block : Compilation recpe corruption or an internal
%s syncronization software error. Contact
rules Ventana
6 72 Macro 0 Run Instrument not in Put the instrument in Ready
generating object Compilation Ready mode mode and retry.
Error Error
Error Message Message type Description What To Do
Class Code
not ready to start
now.
6 74 Blank instrument Run The macro 0 is Ensure that the instrument
name Compilation being compiled name is assigned and is
and the staining nonblank. Restart the run.
instrument does
not have a
defined
instrument
name.
6 75 Duplicate %0:s # Run Qualifying Remove the reagent with the
%1:d dispensers Compilation reagents for a duplicate product code and
on tray. (%0:s staining run and serial number and restart the
represents the more than one run.
reagent name and reagent on the
%1:d represents reagent carousel
the product code) have the same
product code
and serial
number.
6 76 Error loading Run Tempurature Could be database
temperature Compilation groups could not corruption. Reinstal the
arguments. be obtained from software and try again.
Arguments table
6 77 Error loading Run Incubation Could be database
incubation Compilation groups could not corruption. Reinstal the
arguments. be obtained from software and try again.
Arguments table
6 78 %0:s, Serial # Run Loading reagent Load a reagent that is
%1:d has expired Compilation data to compile registered on the current
and can not be a staining run host.
used in this run. and the reagent
(%0:s represents has expired.
the reagent name
and %1:d
represents the
reagent serial
number)
6 78 %0:s, Serial # Run Loading reagent Load a reagent that is
%1:d is owned by Compilation data to compile registered on the current
host %2:d and can a staining run host.
not be used in this and the reagent
run. (%0:s is owned by
represents the another host
reagent name, system.
%1:d represents
the reagent serial
number, and %2:d
represents the
reagent owner)
6 78 Dispenser with Run Loading reagent Load a reagent that is
Product Code Compilation data to compile registered on the current
%0:d, Serial # a staining run host.
Error Error
Error Message Message type Description What To Do
Class Code
%1:d is owned by and the reagent
host %2:d and not is owned by
found in Products another host
Table (%0:d system and not
represents the in the dispense
reagent product database.
code, %1:d
represents the
reagent serial
number, and %2:d
represents the
reagent owner)
6 78 %0:s, Serial # Run Loading reagent Load a valid reagent.
%1:d has been Compilation data to compile
Deactivated and a staining run
can not be used in and the reagent
this run. (%0:s has been
represents the deactivated.
reagent name and
%1:d represents
the reagent serial
number)
6 78 %0:s, Serial # Run Loading reagent Load a valid reagent.
%1:d has no Compilation data to compile
reagent in it and a staining run
can not be used in and the reagent
this run. (%0:s has no tests
represents the remaining.
reagent name and
%1:d represents
the reagent serial
number)
6 78 %0:s, Serial # Run Loading reagent Load a valid reagent.
%1:d is not Compilation data to compile
enabled for this a staining run
instrument type and the reagent
and can not be has no argument
used in this run. record in the
(%0:s represents argument
the reagent name database.
and %1:d
represents the
reagent serial
number)
6 78 Dispenser with Run Loading reagent Load a valid reagent.
Product Code Compilation data to compile
%0:d, Serial # a staining run
%1:d has been and the reagent
Deactivated and has been
not found in deactivated and
Products Table not in the
(%0:d represents dispense
the reagent database.
product code and
Error Error
Error Message Message type Description What To Do
Class Code
%1:d represents
the reagent serial
number)
6 78 Dispenser with Run Loading reagent Load a valid reagent.
Product Code Compilation data to compile
%0:d, Serial # a staining run
%1:d has expired and the reagent
and not found in has expired and
Products Table is not in the
(%0:d represents dispense
the reagent database.
product code and
%1:d represents
the reagent serial
number)
6 78 Dispenser with Run Loading reagent Load a valid reagent.
Product Code Compilation data to compile
%0:d, Serial # a staining run
%1:d has no and the reagent
reagent in it and has no tests
not found in remaining and is
Products Table not in the
(%0:d represents dispense
the reagent database.
product code and
%1:d represents
the reagent serial
number)
6 78 Dispenser with Run Loading reagent Load a valid reagent.
Product Code Compilation data to compile
%0:d, Serial # a staining run
%1:d is not and the reagent
enabled for this has no argument
instrument type record in the
and not found in argument
Products Table database and is
(%0:d represents not in the
the reagent dispense
product code and database.
%1:d represents
the reagent serial
number)
6 78 Dispenser x, Serial Run A reagent on the Replace it with a valid
#y has expired Compilation carousel has reagent.
and can not be expired.
used in this run.
6 79 %0:s, Serial # Run Loading reagent Load a valid reagent.
%1:d is currently Compilation data to compile
in use on another a staining run
instrument (%0:s and the reagent
represents the is on another
reagent name and staining
%1:d represents instrument.
the reagent serial
Error Error
Error Message Message type Description What To Do
Class Code
number)
6 79 Dispenser with Run Loading reagent Load a valid reagent.
Product Code Compilation data to compile
%0:d, Serial # a staining run
%1:d is currently and the reagent
in use on another is on another
instrument (%0:d staining
represents the instrument.
reagent product
code and %1:d
represents the
reagent serial
number)
6 80 Protocol # %d has Run Compiling a Correct the protocol.
more than %d Compilation staining run and
reagents in one finds a protocol
recipe step. (%d has more than 2
represents the reagents defined
protocol number for a staining
and the second procedure step.
%d represents the
maximum
reagents per
recipe step)
6 87 Manual application Run Selected Select a different Reagent
conflicts with the Compilation Reagent Access Access Point, or let the slide
selected Reagent Point is not run continue
Access Point, slide compatible with
run will be the manual
reattempted in application
%0:d minutes. slides
6 88 Dispense conflicts Run A dispense Select a different Reagent
with the selected Compilation operation Access Point
Reagent Access conflicts with the
Point, slide run will selected
be reattempted in Reagent Access
%0:d minutes. Point
7 1 %s has no Database Attempting to Contact Ventana.
associated cases. deactivate cases
(%s represents and no records
Case order name) exist.
7 4 This dispenser is Database Preparing to Wait for the other Host
owned by another refill a dispenser system to relinquish
host and cannot and the ownership. Force ownership
be filled at this dispenser is via access code from
time. owned by Ventana. Contact Ventana if
another Host the problem persists.
system.
7 5 This dispenser is Database Preparing to Wait for the other NexES
in use on an refill a dispenser Host system to relinquish
instrument and and the ownership.
cannot be filled at dispenser is
this time being used in a
Error Error
Error Message Message type Description What To Do
Class Code
staining run.
7 6 Product usage Database Attempting to Product has not been used.
data unavailable! generate a There is no data to be
Product Usage reported.
report and no
data is available.
7 7 There are no Database Attempting to log Set up the requestors.
preregistered cases when no
requesters case order
requesters are
set up.
7 13 There are no Database Attempting to log Register new bulks
preregistered bulk products
bulks and no
preregistered
consumables
are available.
7 14 There are no Database Attempting to log Register new probes
preregistered probe and no
probes pre-registered
probes are
available.
7 15 There are no Database Attempting to log Registere reagents.
preregistered reagents and no
reagents pre-registered
reagents are
available.
7 16 There are no Database Attempting to log Register control tissue
preregistered control tissue
blocks when no
preregistered
control tissue is
available.
7 17 There are no Database Attempting to Register new dispensers.
Active dispensers refill a
to fill dispensers when
no active
dispensers are
available.
7 18 There are no Database No pre- Register antibodies
preregistered registered
antibodies antibodies are
available and
attempting to log
antibodies.
7 19 There are no runs Database An attempt is Enter the control results
to QC at this time made to enter when there are executed
control results, staining runs.
and there are no
executed
staining runs.
7 21 Backup was Database User cancels the Do the backup again.
cancelled prior to backup before it
Error Error
Error Message Message type Description What To Do
Class Code
completion. is completed.
7 24 Incorrect Database The Select the correct frequency
Frequency in User maintenance
Maintenance frequency is not
Notes Daily, Monthly,
or Quarterly.
7 27 Inventory Database An attempt is Register product into
Database is Empty made to inventory
generate an
Inventory report,
and there are no
product records
in the inventory
database.
7 48 Database Integrity Database An error is Attempt to run database
Error: %s (%s encountered integrity check again.
represents data while performing Different actions will be
integrity error a database required depending on
message) integrity check. which tables get errors.
Send a screenshot to GTS
and the error log for further
analysis.
7 58 There is no Database There is no There is no system data to
system data to staining run data archive.
archive for the selected
archive date.
7 59 All staining run(s) Database Attempting to All staining run(s) must be
must be complete perform an complete before performing
before performing archive while a an archive.
an archive staining run is in
progress.
7 60 There are no runs Database Attempting to Change the date range or
to print at this time print a run report cancel the report.
and no data is
available for the
selected date
range.
7 61 No tests were run Database Attempting to Choose another dispenser
with this dispenser print a dispenser or cancel the report.
usage report
and the
dispenser has
not been used in
a staining run.
7 63 No runs have used Database Attempting to Choose another product or
this bulk fluid print a bulk cancel the report.
usage report
and the bulk
product has not
been used in a
staining run.
7 64 There were no Database Attempting to Change the date range.
runs which used print a bulk
Error Error
Error Message Message type Description What To Do
Class Code
bulk in the date usage report
range selected and the bulk
product has not
been used in a
staining run.
7 66 Keycode allocation Database No keycodes are Delete unused keycodes.
failed. Delete available within Change range of keycode
unused Keycodes the allocated allocation.
from Manage keycode range
Keycodes. Press and attempting
[Abort] to abort to print a case
print job. Press slide label with
[Ignore] to keycoding
generate a activated.
standard protocol
barcode
8 3 Both a Last and a Database Attempting to Re-enter data.
First Name are Access save contact
required information and
the first or last
name is blank.
8 6 File can not be Database The Host Database encryption got
opened, Call Access application is corrupted somehow. FTP
Ventana unable to open the NexES folder to Ventana
an encrypted for analysis.
database table.
8 7 Failed to Encrypt Database The Host Run database integrity
”%s” table with Access application is check. Retry. If it still fails,
Archive Password unable to re- gather the NexES folder and
(%s represents encrypt a FTP it to Ventana for
database table database table analysis.
name) with a NexES
Archive
encryption
during the
archive process.
8 8 Failed to copy Database The NexES Shutdown VSS and delete
tables to Access application fails all files and folders in
temporary folder to copy C:\VMSI\Private. Start VSS
database tables and try again. Check
to a temporary permissions to the
directory during C:\VMSI\Private folder.
the archive Check for antivirus
process. exclusions.
8 9 Failed to copy Database The NexES Shutdown VSS and delete
tables from Access application fails all files and folders in
temporary folder to copy C:\VMSI\Private. Start VSS
database tables and try again. Check
from a permissions to the
temporary C:\VMSI\Private folder.
directory to the Check for antivirus
NexES\Data exclusions.
directory during
Error Error
Error Message Message type Description What To Do
Class Code
the archive
process.
8 10 Error Deleting Database The NexES Restart VSS and retry. FTP
Runs Access application fails the dataset to Ventana for
to remove analysis if the problem
staining run data persists.
during the
archive process.
8 12 Error Deleting Database The NexES Restart VSS and retry. FTP
Dispensers Access application fails the dataset to Ventana for
to remove analysis if the problem
dispense data persists.
during the
archive process.
8 15 Could not gain Database Unable to gain Restart VSS and retry. FTP
ownership of Access ownership of a the dataset to Ventana for
Dispenser(s) reagent from analysis if the problem
another Host persists.
system when
attempting to
add or change
reagent
comments for
the kit.
8 15 Could not locate Database Unable to locate Restart VSS and retry. FTP
Kit Dispensers in Access the kit the dataset to Ventana for
table dispensers when analysis if the problem
attempting to persists.
add or change
reagent
comments.
8 37 Error Packing Database Unable to Restart VSS and retry. FTP
Table Access optimize the the dataset to Ventana for
database tables analysis if the problem
during the persists.
archive process.
8 43 Error Deleting Database Unable to delete Restart VSS and retry. FTP
Cases Access case requesters the dataset to Ventana for
from the analysis if the problem
database during persists.
the archive
process.
8 45 Error Deleting Database Unable to delete Restart VSS and retry. FTP
Blocks Access tissue blocks the dataset to Ventana for
from the analysis if the problem
database during persists.
the archive
process.
9 1 Probe: %s has Reagent Logging a 3rd Register a different probe.
already been Database party probe and Modify the current probe if
registered (%s the probe has data needs to be changed.
represents probe already been
name) registered in the
Error Error
Error Message Message type Description What To Do
Class Code
Host system.
9 2 Reagent: %s has Reagent Logging a 3rd Register a different reagent.
already been Database party reagent Modify the current reagent if
registered (%s and the reagent data needs to be changed.
represents reagent has already
name) been registered
in the Host
system.
9 6 Can not proceed Reagent A staining run is Register the product,
with staining run at Database started and no associate it with the
this time. You bulk reagents instrument, and start the
must register the are registered staining run.
following and associated
product(s) before with the
proceeding instrument.
10 2 There are no Printing You try to print a Set up the contacts.
contacts Recorded Contact report
and there are no
contacts set up
in the Ventana
software.
11 3 NexES Host Computer not Ensure USB drive is
Software Requires detecting USB working:
A Backup Disk To Flash drive 1. Double click on my
Run (Hardware) computer icon and double
click on the USB drive. If the
USB Drive is not shown,
remove the drive from the
PC, wait 3 seconds, then
reinstall the USB drive into
an available USB Port.
2. If USB drive is defective
at this point, replace it with a
Ventana approved USB
drive.
3. If site needs to start run.
1. Right click on NexES icon
on desktop, click on
properties 2. Click on
shortcut tab 3. add noback
to the following target path
C:\NexES\NexES.exe
11 4 XT Host could not Not defined Not defined
backup the
datafiles.
11 7 Com Port Error Communication Failed to Check connections and
(Message varies) with the initialize or retry. Contact ventana if the
Instrument utilize the com issue persists.
port for
instrument
communications
11 8 Out Of Memory in
ProcessResponse
Error Error
Error Message Message type Description What To Do
Class Code
11 9 Out Of Resources
in
ProcessResponse
11 10 Program
Exception -
Command:%d
Message:%s
11 12 Bad Short Date
Format: %s
11 18 Database
ownership update
failed.
11 20 Database version
update to table
failed.
12 0 Staining Remote The staining run Remove the slides.
instrument Software completes.
program ran to
completion
12 1 Invalid step found Remote Invalid step Contact Ventana
in RunStarting Software found in Run
macro. Call for start macro
service.
12 1 Slide heat is too Slide
high. temperature
reached a
potentially
damaging level
(125° C) for over
5 seconds.
Check slide
heater sensor,
fan.
12 2 Invalid step found Remote Invalid step Contact Ventana
in RunEnding Software found in Run
macro. Call for end macro
service.
12 3 Slide access door The slide door
was opened was opened,
during the run. possibly
compromising
the slide
temperature
during a run.
12 5 Low system air Remote The low Could be a compressor error
pressure was too Software pressure falls or a leak.
low. below the low
pressure low
limit.
12 5 Pressure is too Air pressure has
low. fallen below the
minimum (12.0
psi) over a 5
Error Error
Error Message Message type Description What To Do
Class Code
second period.
Do leak check.
Test compressor
and regulator.
12 6 Low system air Remote The low Could be a compressor
pressure is too Software pressure error.
high. exceeds the low
pressure high
limit.
12 6 Pressure is too Air pressure has
high. risen higher than
permitted (13.5
psi) over a 5
second period.
Check:
regulator, valves
(VRMIX and
BCBLO),
pressure sensor.
12 7 Pressurizing time
exceeded.
12 8 Purging failed to The purging
complete within operation
required time (dropping air
pressure to .5
psi) failed to
complete in the
time allotted (3
minutes). Check
zero calibration
of the pressure
sensor.
12 9 Time limit for A non-fatal error,
existing exception such as “Slide
expired was opened
during the run”
was not signed
off by the
operator within
the required 5
minute interval.
12 10 Power failed Remote The power to the Ensure the power
during run Software instrument is cut requirements are met from
off during a the lab's standpoint. Check
staining run. the power supply on the
instrument. Ensure the
power switch is on.
12 11 Slide heat Remote A slide heater on Could be not enough LCS
exceeded the Software the instrument on the slide at incubation, or
absolute maximum exceeds the a faulty slide heater.
temperature. maximum
allowable
temperature.
Error Error
Error Message Message type Description What To Do
Class Code
12 12 Slide heat Remote A slide heater Could be unplugged from
temperature Software sensor on the the banana board, or a faulty
sensor is bad or instrument heater
not connected. cannot be
detected.
12 15 Pressure Remote Air pressure has
exceeded the Software increased
absolute maximum beyond the
limit upper range of
the sensor (14.2
psi). Check:
regulator, valves
(VRMIX and
BCBLO),
pressure sensor.
12 16 Nozzle plate failed Remote The home faulty home sensor.
to find home Software sensor fails to Probably needs to be
position detect during the replaced
homing of the
nozzle plate.
12 16 Slide tray failed to
find home position.
12 17 Reagent tray failed Remote The home faulty home sensor.
to find home Software sensor fails to Probably needs to be
position detect during the replaced
homing of the
reagent tray
carousel.
12 17 Reagent tray failed Seek for home
to find home position failed.
position or tray is Possible
missing. problems with
motor controller,
motor, home
sensor. Also
check belts and
bearing pads.
12 18 Slide heat is too Slide
low. temperature
remained below
normal (-3° C)
for over 5
minutes. Check
slide heater
sensor, fan.
12 19 Fluid in tub Remote The excess fluid Drain could be clogged, or
exceeded Software level exceeds the sensor is faulty.
maximum level the sensor level
located on the
internal tub.
12 21 Depressurizing
time exceeded.
12 23 User aborted run Remote The User ends a Could be that the user
Error Error
Error Message Message type Description What To Do
Class Code
before normal Software staining run prior aborted the run manually, or
completion to its natural a VSS failed to detect the
completion. HASP key durign the start of
a run while other slides were
in progress
12 24 Nozzle plate Remote The nozzle plate Restart the runs from Sleep
position incorrect Software becomes mode. If the problem
during the run misaligned. persists, reboot the
instrument and try again.
12 24 Slide tray position
incorrect during
the run
12 25 Reagent tray Remote The reagent Restart the runs from Sleep
position incorrect Software carousel mode. If the problem
during the run becomes persists, reboot the
misaligned. instrument and try again.
12 36 LCS reservoir
failed to prime.
12 40 LCS reservoir
failed to prime.
12 41 Optional reservoir
failed to prime.
12 42 Vacuum trap is full
of fluid
12 44 LCS reservoir
failed to recharge
itself in time.
12 46 Optional reservoir
failed to recharge
itself in time.
12 48 LCS reservoir
failed to recharge
itself in time.
12 49 Optional reservoir
failed to recharge
itself in time.
12 50 Waste container is
full.
12 51 Slide heater error.
12 53 Nozzle plate check Remote The nozzle plate Contact Ventana to align
at end of run Software is slightly out of and check hardware
indicated minor alignment.
misalignment
12 53 Slide tray check at
end of run
indicated minor
misalignment
12 54 Nozzle plate check Remote The nozzle plate Contact Ventana to align
indicated major Software is seriously out and check hardware
misalignment of alignment.
12 54 Slide tray check at
end of run
indicated major
Error Error
Error Message Message type Description What To Do
Class Code
misalignment
12 55 Reagent tray Remote The reagent tray Contact Ventana to align
check at end of Software is slightly out of and check hardware
run indicated alignment.
minor
misalignment.
12 55 Reagent tray
check indicated
major
misalignment
12 56 Reagent tray Remote The reagent tray Contact Ventana to align
check at end of Software is seriously out and check hardware
run indicated of alignment.
major
misalignment.
12 56 Reagent tray
check indicated
major
misalignment
12 59 Priming operation
completed
12 60 Cleaning operation Remote A cleaning Go to the next step in the
completed. Software function has cleaning operation or
completed. resume using the instrument
12 61 Pressurizing time The standard 13
was exceeded psi air pressure
could not be
achieved at
startup in under
60 seconds.
Check
compressor,
relay, leakage
from fluid
bottles, etc.
12 63 Run stopped due Remote Slide drawer Replace heater.
to heater(s) Software heaters are too
abnormally hot. If hot for slide
this situation processing.
persists, call for
service.
12 65 High pressure Remote The high Dispatch FSE for service
exceeded Software pressure
exceeds the
maximum
allowable limit
for a specified
amount of time.
12 99 AFM left board is Remote The AFM control Could be bad board or
not responding Software board is not connection came loose.
normally to responding to Contact Ventana.
commands. If this commands.
situation persists,
Error Error
Error Message Message type Description What To Do
Class Code
call for service.
12 102 Exhaust fan is not Remote The exhaust fan Connection came loose.
operating properly. Software is not operating Dispatch FSE.
If this situation properly.
persists, call for
service.
12 103 Instrument Remote The instrument Instrument should restart
crashed due to Software crashes due to a automatically. Transfer
task hang. task hang. dataset to R&D for
investigation
12 106 High system air Remote The high Could be a bad sensor, or a
pressure was too Software pressure falls compressor error/leak
low. below the high
pressure low
limit.
12 107 High system air Remote The high Could be a bad sensor, or a
pressure is too Software pressure compressor error
high. exceeds the
high pressure
high limit
12 109 Failed to confirm Remote The system fails Slide may have moved, or
that the slide was Software to confirm that a slide may have gunk on it.
still present. slide is still Or Slide Detector is faulty
present.
12 111 Slide barcode Remote There is a slide Contact Ventana to check
reader Software barcode reader hardware
communications comm failure.
failure.
12 111 Barcode reader Remote Could not Could be a bad reader, or a
communications Software communicate connection came loose. Call
failure. with barcode Ventana
reader
12 112 Reagent barcode Remote There is a Contact Ventana to check
reader Software reagent barcode hardware
communications reader comm
failure. failure.
12 113 Slide processing Remote Commands Staining Procedure or Macro
time exceeded the Software attempted to error. Contact Ventana
limit of the slide process after the
tray dwell time. slide position's
Please notify dwell time
Ventana.
12 113 Slide processing
time exceeded the
limit of the nozzle
plate dwell time.
Please notify
Ventana.
12 116 Inactive slide Remote A slide requests Transfer dataset for analysis
attempted to start Software a submacro step
a sub macro. This while the nozzle
typically indicates plate is at
a software error stations 1, 7,8,
Error Error
Error Message Message type Description What To Do
Class Code
or 9, or an
inactive slide
requests the
macro step.
12 117 Inactive slide Remote An inactive slide Transfer dataset for analysis
attempted move Software or a slide that is
the reagent tray. not under nozzle
This typically plate station 6
indicates a requests a
software error. reagent carousel
move.
12 118 Slide heater error.
If this situation
persists, call for
service.
12 122 Slide barcode is Remote The instrument Make sure the slide barcode
unreadable, check Software can’t read the is readable and re-start the
slide and retry. barcode on the slide.
indicated slide.
12 125 High system air
pressure was too
low for an
extended period of
time.
12 126 Low system air
pressure was too
low for an
extended period of
time.
12 130 Slide #21 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
temperature in
the timeout
duration.
12 131 Slide #22 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
temperature in
the timeout
duration.
12 132 Slide #23 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
temperature in
the timeout
duration.
Error Error
Error Message Message type Description What To Do
Class Code
12 133 Slide #24 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
temperature in
the timeout
duration.
12 134 Slide #25 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
temperature in
the timeout
duration.
12 135 Slide #26 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
temperature in
the timeout
duration.
12 136 Slide #27 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
temperature in
the timeout
duration.
12 137 Slide #28 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
temperature in
the timeout
duration.
12 138 Slide #29 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
temperature in
the timeout
duration.
12 139 Slide #30 Remote The slide Could be a bad slide heater.
temperature Software position is Call FSE to run tests
control error (too unable to
low) achieve the
setpoint
Error Error
Error Message Message type Description What To Do
Class Code
temperature in
the timeout
duration.
12 140 Slide #21 Remote The slide Could be a bad slide heater.
temperature Software position Call FSE to run tests
control error (too temperature
high) exceeds the
maximum
allowable.
12 141 Slide #22 Remote The slide Could be a bad slide heater.
temperature Software position Call FSE to run tests
control error (too temperature
high) exceeds the
maximum
allowable.
12 142 Slide #23 Remote The slide Could be a bad slide heater.
temperature Software position Call FSE to run tests
control error (too temperature
high) exceeds the
maximum
allowable.
12 143 Slide #24 Remote The slide Could be a bad slide heater.
temperature Software position Call FSE to run tests
control error (too temperature
high) exceeds the
maximum
allowable.
12 144 Slide #25 Remote The slide Could be a bad slide heater.
temperature Software position Call FSE to run tests
control error (too temperature
high) exceeds the
maximum
allowable.
12 145 Slide #26 Remote The slide Could be a bad slide heater.
temperature Software position Call FSE to run tests
control error (too temperature
high) exceeds the
maximum
allowable.
12 146 Slide #27 Remote The slide Could be a bad slide heater.
temperature Software position Call FSE to run tests
control error (too temperature
high) exceeds the
maximum
allowable.
12 147 Slide #28 Remote The slide Could be a bad slide heater.
temperature Software position Call FSE to run tests
control error (too temperature
high) exceeds the
maximum
allowable.
12 148 Slide #29 Remote The slide Could be a bad slide heater.
temperature Software position Call FSE to run tests
Error Error
Error Message Message type Description What To Do
Class Code
control error (too temperature
high) exceeds the
maximum
allowable.
12 149 Slide #30 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature is
high) out-of-range or
disconnected.
12 150 Slide #21
temperature
sensor bad or
disconnected
12 151 Slide #22 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected out-of-range or
disconnected.
12 152 Slide #23 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected out-of-range or
disconnected.
12 153 Slide #24 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected out-of-range or
disconnected.
12 154 Slide #25 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected out-of-range or
disconnected.
12 155 Slide #26 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected out-of-range or
disconnected.
12 156 Slide #27 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected out-of-range or
disconnected.
12 157 Slide #28 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected out-of-range or
disconnected.
12 158 Slide #29 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected out-of-range or
disconnected.
Error Error
Error Message Message type Description What To Do
Class Code
12 159 Slide #30 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected out-of-range or
disconnected.
12 160 Slide #1 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 161 Slide #2 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 162 Slide #3 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 163 Slide #4 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 164 Slide #5 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 165 Slide #6 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
Error Error
Error Message Message type Description What To Do
Class Code
12 166 Slide #7 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 167 Slide #8 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 168 Slide #9 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 169 Slide #10 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 170 Slide #11 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 171 Slide #12 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 172 Slide #13 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
Error Error
Error Message Message type Description What To Do
Class Code
temperature in
the timeout
duration.
12 173 Slide #14 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 174 Slide #15 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 175 Slide #16 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 176 Slide #17 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 177 Slide #18 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 178 Slide #19 Remote The slide Send service rep to
temperature Software position is investigate
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 179 Slide #20 Remote The slide Send service rep to
temperature Software position is investigate
Error Error
Error Message Message type Description What To Do
Class Code
control error (too unable to
low). achieve the
setpoint
temperature in
the timeout
duration.
12 180 Slide #1 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 181 Slide #2 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 182 Slide #3 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 183 Slide #4 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 184 Slide #5 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 185 Slide #6 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 186 Slide #7 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 187 Slide #8 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
Error Error
Error Message Message type Description What To Do
Class Code
allowable.
12 188 Slide #9 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 189 Slide #10 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 190 Slide #11 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 191 Slide #12 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 192 Slide #13 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 193 Slide #14 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 194 Slide #15 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 195 Slide #16 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 196 Slide #17 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
Error Error
Error Message Message type Description What To Do
Class Code
maximum
allowable.
12 197 Slide #18 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 198 Slide #19 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 199 Slide #20 Remote The slide Send service rep to
temperature Software position investigate
control error (too temperature
high). exceeds the
maximum
allowable.
12 200 Slide #1 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 201 Slide #2 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 202 Slide #3 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 203 Slide #4 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 204 Slide #5 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 205 Slide #6 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 206 Slide #7 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
Error Error
Error Message Message type Description What To Do
Class Code
disconnected. out-of-range or
disconnected.
12 207 Slide #8 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 208 Slide #9 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 209 Slide #10 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 210 Slide #11 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 211 Slide #12 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 212 Slide #13 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 213 Slide #14 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 214 Slide #15 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 215 Slide #16 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 216 Slide #17 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 217 Slide #18 Remote The slide Send service rep to
Error Error
Error Message Message type Description What To Do
Class Code
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 218 Slide #19 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 219 Slide #20 Remote The slide Send service rep to
temperature Software position investigate
sensor bad or temperature is
disconnected. out-of-range or
disconnected.
12 220 Waste container
was full during run.
12 225 Initializing
12 226 Draining Ventana
Fluids
12 227 Waiting for
Decontamination
Fluid
12 229 Incubating with
Decontamination
Fluid
12 230 Draining
Decontamination
Fluid
12 231 Waiting for DI
Water
12 233 Draining DI Water
12 234 Waiting for
Ventana Fluids
12 236 Priming lines with
Ventana Fluids
12 237 Disconnect tubing
manifold and
insert filled Bulk
bottles into
instrument.
12 241 Cleaning with
Disinfectant
12 243 Press button on
staining module to
continue the run.
12 245 Priming, please
wait
12 247 Press Ventana Remote A function test Press the button to resume
Bug button on Software has come to a the test.
staining module to stop and needs
continue test to be continued.
function
12 251 Press stainer Remote The system has Complete the application
Error Error
Error Message Message type Description What To Do
Class Code
button to open, Software paused for a and resume the staining run.
perform manual manual
application, press application.
and hold button
when complete
13 2 No slides found,
run terminated
13 3 Barcode read
Aborted with Error
Code %d, Please
Retry.
13 4 Barcode read Instrument Tray Attempting to Restart run.
timed out, Please Scan read barcodes
Retry. during the run
process and the
barcode
information is
formatted
incorrectly.
13 5 Barcode read
Aborted with Bad
Format error,
Please Retry.
13 6 Barcode Reader Instrument Tray Misread of slide Restart run.
Did Not Initialize, Scan label.
Please Retry.
13 7 Slide Barcode Instrument Tray Misread of slide Restart run.
Check Digit Error, Scan label.
Restart Run.
13 8 Invalid Barcode at Instrument Tray Attempting to Restart run.
position %d. Scan read reagent
barcodes during
the run process
and the reagent
barcode cannot
be decrypted.
13 9 (%d represents Instrument Tray Misread of slide Restart run.
the reagent Scan label.
position on the
reagent carousel).
13 10 %0:s with Serial
#%1:d at Position
%2:d is a duplicate
product, please
remove from tray.
13 11 Barcode Trigger Instrument Tray Misread of Restart run.
Failed, Please Scan Reagent label.
Retry.
13 12 Barcode read Instrument Tray Misread of Restart run.
Error Code %d, Scan Reagent label.
Retrying…
Barcode read
Timed Out,
Error Error
Error Message Message type Description What To Do
Class Code
Retrying…
13 13 Barcode read Bad Instrument Tray Misread of Restart run.
Format, Scan Reagent label.
Retrying…
13 14 Unknown Bar
Code Reader
Type, run
terminated
13 15 Keycode Bar Code Instrument Tray The keycode Check connectivity between
on Slide at Scan embedded in the the other hosts in the
Position %d could slide barcode replicated environment for
not be Resolved. could not be the ability to replicate case
read correctly slides.
during the
staining run
process.
13 17 Unknown error
text, but the error
is defined
13 18 (%d represents Instrument Tray Case slide Wait until other NexES Host
slide position Scan ownership could system is finished with case
Could not acquire not be acquired slide. Force ownership
Ownership of all from another acquisition with access code
Case Slide(s). Host system from Ventana.
during the
staining run
process.
13 21 [#] Slide Run Informational Information Only Information Only
Resumed after Message
being paused for 3
Mins 32 Secs
13 23 [#] Reagent Informational Information Only Information Only
Access occurred Message
during run.
14 3 Slide at position Staining Run The selected Replace the heater
#XXXX is on a protocol to be
faulty heater. used during the
run process was
not created for
the instrument
type.
14 4 Protocol #%0:s at Staining Run Communication Create protocol and restart
slide position with an staining run.
#%1:d is not instrument fails
defined for this during a staining
instrument type. run when
(%0:s represents information is
the protocol being
number and %1:d downloaded.
represents slide
position on the
carousel)).
14 5 Slide Barcode The number of An incorrect count was input
Error Error
Error Message Message type Description What To Do
Class Code
Count Mismatch - slides specified in the checklist or The
%d expected, but in the pre-run barcode reader is not
%d acquired. checklist did not functioning properly or The
match the barcode blow-off is not
number found. functioning.
Or The barcode reader is
not adjusted properly.
14 6 Run Aborted. Not Staining Run The staining Check communications path
acknowledged by instrument from instrument to host.
remote. Error encounters a
Code %d, Please timeout
Retry. (%d condition during
represents the a staining run.
error code).
14 7 Run download Staining Run The run Restart staining run
Timed Out, download
Restart Run. information is
formatted
incorrectly
during the run
process.
14 8 Run Download Staining Run A slide is seated Restart staining run
Aborted with Bad on a faulty
Format Code %d, heater during
Please Retry. (%d staining run.
represents the
format code).
14 9 The following slide Staining Run Communication Contact Ventana to replace
heater(s) are faulty between the faulty heaters
and require staining
service. Press [ instrument and
Abort ] to the host
terminate run. application is
Press [ Ignore ] to lost during the
continue. run information
download when
performing a
function test.
14 10 Run Download Staining Run Communication Restart the staining run.
Aborted, Restart to the staining
Run. instrument fails
while performing
a function test
when
downloading run
information to a
staining
instrument.
14 11 Run Download Staining Run Test Function Restart the test function run.
Aborted, Restart timed out while
Run attempting to run
14 12 Test Function Staining Run During a Restart the staining run.
Aborted, Restart function test the
Error Error
Error Message Message type Description What To Do
Class Code
Run. run download
information is
formatted
incorrectly.
14 13 The following slide Staining Run A slide is placed Contact Ventana to replace
heater(s) are faulty on a faulty faulty heaters
and require heater when a
service. Press [ function test is
Abort ] to run.
terminate run.
Press [ Ignore ] to
continue.
14 17 Press [ Ignore ] to
Continue anyway.
Press [ Ignore ] to
Continue anyway.
Press [ Abort ] to
abort Test
Function. Press [
Ignore ] to
Continue anyway.
14 18 Press [ Ignore ] to
Continue anyway.
Press [ Ignore ] to
Continue anyway.
Press [ Abort ] to
abort Test
Function. Press [
Ignore ] to
Continue anyway.
14 20 Run exceeds
desired delayed
start time. Run
starting
immediately.
14 21 Run exceeds
desired delayed
completion time.
Run starting
immediately.
14 22 Database version Staining Run The database Send attempt to fix code.
fields are out of version field of
date. Please the dispense
shutdown and record is
restart NexES. different than the
database
version in the
HASP key.
14 23 Database Staining Run The ownership Send attempt to fix code.
ownership version database
fields are out of version field of
date. Please the dispense
shutdown and record is
Error Error
Error Message Message type Description What To Do
Class Code
restart NexES. different than the
database
version field in
the dispense
record.
14 25 Slide Barcode
Check Digit Error,
Please re-label
slide at position:
%d
14 27 No reagents found
on reagent
carousel. Do you
wish to continue
anyway?
14 29 Protocol "%0:s" at
slide position
#%1:d is missing
Processing Steps.
14 31 %0:s dispenser
#%1:d missing
from Dispenser
database.
14 32 Duplicate %0:d
#%1:d dispensers
on tray.
14 33 %0:d dispenser
#%1:d missing
from Package.
14 34 %0:s, #%1:d
dispenser missing
from tray
14 35 %0:s, Serial
#%1:d is owned by
host #%2:d and
can not be used
14 36 Dispensers %0:s,
#%1:d at position
%2:d and a
dispenser of
"%3:s" must be
beside each other.
14 37 Dispensers %0:s,
#%1:d and %2:s,
#%3:d must be
beside each other.
14 38 Not enough of
reagent %s to
perform run
14 39 %0:s, #%1:d
dispenser missing
from tray
14 39 Reagent %s
Error Error
Error Message Message type Description What To Do
Class Code
missing from tray
14 40 Reagent missing
in Argument
database, product
code: %d.
14 41 %0:s, Serial
#%1:d has expired
and can not be
used
14 42 %0:s, Serial
#%1:d has been
Deactivated and
can not be used
14 43 %0:s, Serial
#%1:d has no
reagent in it and
can not be used
14 44 %0:s, Serial
#%1:d is not
enabled for this
instrument type
and can not be
used
14 45 %0:s, Serial
#%1:d is currently
in use on another
instrument
14 46 Continuing with
dispenser %0:s,
#%1:d missing
from tray
14 47 %0:s dispenser
missing from tray,
required adjacent
to dispenser
"%1:s", #%2:d at
position %3:d.
14 48 Inadequate waste
capacity to
continue.
14 49 Inadequate %s
bulk volume to
perform slide run.
14 51 A batch run is
starting on
instrument: %s.
For those slides,
the internal bulk
capacity must be
supplemented by
the external
bottles. Verify that
the following
Error Error
Error Message Message type Description What To Do
Class Code
amounts are
available in these
external bottles:
14 52 Protocol #%0:s at Staining Run Protocol is Check protocol names and
slide position defined for a numbers. Reprint labels
#%1:d is not different
defined for this instrument type
instrument type.
14 53 Protocol "%0:s" at Staining Run Protocol is Check protocol names and
slide position defined for a numbers. Reprint labels
#%1:d is not different
defined for this instrument type
instrument type.
14 54 Slide was detected Staining Run Barcode was Move the slide to a valid
on a faulty position acquired on a position. Call Ventana to fix
#%d, please malfunctioned the malfunctioned slide
reposition slide. slide position positions.
15 26 Run Compiler Customer tries A common cause of this
Terminated to start runs on error is characters have
Abnormally the ULTRA, after been used in the Instrument
slides are read friendly name. A single
the error quote (‘) and double quote
appears and (“) are not to be used in the
runs do not start. instrument name and will
cause the 15-26 error. An
example of an instrument
name that would cause the
error is: Bob’s ULTRA.
Rename the instrument
name without using the
single or double quotes. In
the example above you
could rename to: Bobs
ULTRA.
99 1 Unable to fix. The database FTP the NexES folder to
Table may be tables cannot be Ventana for analysis
Corrupted. fixed when
starting the host
application.
99 2 Fixing Archive Attempting to fix Restore from the most
data to your Live database tables recent backup. Archive files
system may cause that are mixed are not allowed to be run in
undesirable with Archive and the live system.
results. This action Live data when
is not starting the host
recommended!. application.
99 3 Unable to fix. Unable to re- FTP the NexES folder to
Table may be encrypt Ventana for analysis
Corrupted. database tables
while attempting
to repair the
table when
starting the host
Error Error
Error Message Message type Description What To Do
Class Code
application.
99 7 The Zip file Attempting to Rename the old file if you
already exists. create a zip wish to keep it. Otherwise,
Overwrite?. archive file and click Yes to automatically
the zip file overwrite the file.
already exists.
99 8 Error reading data Unable to read Retry. Reinstall Hasp drivers
from hardware the HASP key and reseat the Hasp key.
key. when creating a Replace the key if
zip archive necessary.