.

Policy
SPA / RCP – 007
Number :
Effective
Date :
Supersedes
No. :
Policy & Procedure
Division : Spa/ Reception
Prepared
By : Warsiyah (Yaya )
Approved
MINTARSIH
By :
JOURNALIST/ PHOTO SHOOTING Distribute to :
All Department Heads
Page 1

Objective of the Policy

Policy & Procedure

1. Before / after the arrival of the working team

 The spa should (ideally) be given a minimum of 2 days in advance to better

prepare for the event.
 The liaison (Marcom, PR etc) person should inform the spa about the size
of the arriving team, intended angle/focus of this event, the shot-list, the
schedule that the team will be following and any other information
necessary.
 In addition to the shot-list etc, the spa manager needs to review the
schedule ahead of time and give suggestions if necessary.
 On the team’s arrival, the liaison person should confirm with the spa about
the intended angle/focus of this event, the shot-list, the schedule that the
team will be following and any other information necessary.
 Liaison person must review this protocol list with the working team when
they arrive on the resort, but before the event begins.
 Liaison person must accompany the working team to the spa for the event.

2. During the event

 Liaison person and any appointed spa staff must accompany the working
team around the spa, and stay with the team at all times.
 Working team must ensure that the event does not affect the peace and
quiet of the spa and its guests.
  Public area shots should be done before 9:00 am or after 5:00 pm.
 Shots in the treatment rooms and in any other contained areas can be
coordinated for other times.
 Working team must refrain from smoking and communicating loudly at all
times in the spa.
 Equipment used for the event must not be placed in a way that affects the
running and operation of the spa.

3. After the event

 Liaison person must ensure that all borrowed items from spa and any other
department must be duly returned in their good condition.
 Liaison person must ensure that is no littering during the event.
 Liaison person must accompany the team when they leave the spa.