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com/| email

KATHLEEN SAGGESE

PROFILE
8+ years of sales training, technical training, content creation, and technical troubleshooting for leading regional brand
name. Demonstrated expertise in Corporate Training, Technology, and cross-functional team leadership.

PROFESSIONAL EXPERIENCE
Compass Saratoga, CA
Senior Technical Trainer Jun. 2019 – Present
● Responsible for training in the South Bay San Francisco Bay Area region with 360 agents.
● Create objectives and outlines for new courses.
● Track and onboard new agents joining the company.
● Create and send weekly Tip of the Week to 1,400 employees and agents.
● Maintain Docebo Learning Management System with over 200 courses.
● Add content to agents Web pages using HTML code.
● Conduct one hour webinars and write content and PowerPoint presentations for courses.

Alain Pinel Realtors Saratoga, CA

Senior Technical Trainer Feb. 2016 – Jun. 2019
● For leading luxury real estate company in San Francisco Bay Area (5th largest residential brokerage in U.S.),
collaborate directly with VP of Learning & Development and lead team of 3 to maintain course catalog of 500+
(print and online).
● Create written content, guides, and direct process for creation of 50+ courses.
● On monthly basis, update and maintain online content management system.
● Develop training calendar with daily instructor lead training and 3 live webinars/month covering technical and
career training for 1400+ agents.
● Plan 10 orientation/onboarding sessions per year, in addition to 1 monthly career development meeting and events
for 50 employees. Regularly sub in for VP of Learning & Development or VP of Marketing to give presentations.
● Develop and implement internal marketing plans (gift incentives, contests, weekly tips) for training offerings and
events.

Technical Trainer Oct. 2011 – Feb. 2016

● Prepared and delivered technical training (website customization, newsletter design, presentation skills, digital
advertising, CRM, social media, etc.) at 4 APR training centers and 30 offices in Northern California.
● In team of 3, created sales instructional material (course objectives, content, resources, and training aids).
● Built, scheduled, and instructed personalized learning pathways for 1400 agents.
● Assist with rollouts of market reports, digital ads, websites, and newsletters, including the development and
delivery of documentation and training.

Corporate Records Oct. 2005 – Oct. 2011

● Led efforts (with Marketing, Commissions, and IT departments) to ensure that all Alain Pinel Realtors Corporate
Licenses and 1800+ agents were in compliance with Department of Real Estate (DRE).
● Maintained agents’/assistants’ files and files for the branch offices licenses of APR, as well as all APR Referral
Network agent files to ensure updated recordkeeping and smooth client relations.

LEADERSHIP EXPERIENCE
Toastmasters Los Gatos, CA
Director July 2013 – July 2014
● Led region with 5 clubs. Coached club presidents’ monthly meeting to discuss performance in Distinguished Club
Program and coordinated area speech contests with 100+ attendees.

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● Mentored public speaking club with 40 members; oversaw division with 5 different clubs representing over 100
members.

EDUCATION
Arizona State University (Online) Tempe,
AZ
Bachelor of Science: Communication Exp. 2019

PERSONAL
Languages: English (native). Spanish (fluent).
Technical skills: Docebo. Umbraco (CMS). Microsoft Office. Captivate. Google Drive. Asana (project management).
GoToWebinar. GoToMeeting. Zendesk. SurveyMonkey. Calendly.Photoshop.
Certification: CompTIA CTT Classroom Trainer.
Interests: Public speaking. Family entertaining. Puzzles.

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