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2019

ISM ASSIGNMENT
Transaction Processing System
(TPS)
of
The Body Shop

Submitted to:
Prof. Gauri Jain

Submitted by:
19BSP0026 – Aashi Garg
19BSP0086 – Abhishek Kandhari
19BSP0624 – Ayushi Jain
19BSP1104 – Hinal Agarwal

6/24/2019
INTRODUCTION

The Body Shop International Limited, trading as The Body Shop, is a British cosmetics, skin
care and perfume company that was founded in 1976 in Brighton, UK, by Dame Anita
Roddick. The company is based in East Croydon and Littlehampton, West Sussex. It currently
has a range of 1,000 products, which are sold in about 3,000 owned and franchised stores
internationally in more than 65 countries.

The company is owned by a Brazilian cosmetics company ‘Natura’ and is a part of the ‘Natura
& Co.’ group. The Body Shop carries a wide range of products for the body, face, hair and
home. It claims that its products are "inspired by nature" and feature ingredients such as Marula
Oil and Sesame Seed Oil sourced through the Community Trade program.

The Body Shop has its own unique loyalty program, famously named “Love Your Body Club”,
for which one needs to get himself/herself registered. The members get benefits such as:

 Reward points and gift vouchers on spending a certain amount.


 Exclusive invites for sneak previews of new collections and free samples on the launch
of new products based on the sample availability at retail stores.
 Rewards on birthday.

Considering the hygiene of the products, The Body Shop doesn’t accept exchange or return of
the products once sold. Exchange of products are only accepted if the products are returned in
a saleable condition with the tags intact and in their original packaging, unwashed and in an
undamaged condition.
Transaction Processing System (TPS):
TP-POSPRO (The POS solution for the stores in the chain)

The software used by The Body Shop in managing its day-to-day operations is ‘TP-POSPRO’.
Built with a compelling suite of technologies adapted for India and the emerging markets, TP-
POSPRO provides solutions which are integrated, are robust and cater to the dynamic
challenges of the available infrastructure in the markets.

The software is a part of the ‘TR Retail Suite’, which is developed and marketed by
‘Techsmith Software Private Limited’, a leading software firm in India.

The retail industry is one of the predominant users of POS terminals. TP-POSPRO is being
used in every The Body Shop store pan India for years now, the successful implementation of
which has assisted the company to attain critical capabilities that are needed to achieve market
leadership, profitability and other aspects of day-to-day retailing.

A retail Point of Sale system in recent times typically includes a cash register (which
comprises a computer, monitor, cash drawer, receipt printer, customer display, a barcode
scanner, a debit/credit card reader, integrated credit card processing system, a signature
capture device and a customer pin pad device. The Body Shop in its POS monitors use touch-
screen technology for ease of use, and a computer is built into the monitor chassis for what is
referred to as an all-in-one unit, which liberates the counter space.

The POS system software handles a myriad of customer based functions such as sales,
returns, exchanges, layaways, gift cards, gift registries, customer loyalty programs,
promotions, discounts and much more. "Back-office" computers handle other functions of the
POS system such as inventory control, purchasing, receiving and transferring of products to
and from other locations.

Other typical functions of a POS system are: store sales information for enabling customer
returns, reporting purposes, sales trends and cost/price/profit analysis. Customer information
may be stored for receivables management, marketing purposes and specific buying analysis.

No store can afford a systemic failure, hence each POS station is very robust in terms of
software, database and hardware specifications, and designed in such a way as to prevent
causing a systemic failure.
INPUTS, PROCESSING and OUTPUTS

INPUTS:
 Scanned barcodes of the products sold
 Discounts and Package details
 Payment method used by the customer
 The following inputs are used by the store to send messages and emails about the
seasonal offers, purchase details, reward points for store members, and thanks message
to the customers:
 Name of the customer
 Contact number
 E-mail id

PROCESSING:

All the day-to-day operations of the store are carried out using the TP-POSPRO database
management system. The inputs are fed into the database system. The session starts with the
registering of store shift in the POS system. The customers’ orders are recorded in the
software and money received is adjusted in the opening balance of cash for the day.
The transactions are processed and closing balance of cash can be accessed at the end of each
day. Correspondence with the customers regarding the Customer Loyalty Program is also
done with the help of TP-POSPRO. The system performs profit/loss analysis which facilitates
the store manager to identify the strengths and parameters on which the company needs
improvement.
The session ends with Cash balance, Payment receipts, and Session reports as outputs.

OUTPUTS:

 Sales Movement Report


 DSR (Demand signal repository) Report
 Day Open/Close report
 Daily Walk-ins
 Daily & Monthly Summary Report
 Generation of Receipts

PROCESSING
INPUTS OUTPUTS
(TP-POSPRO)
INFORMATION SYSTEM DIAGRAM

Customer details are put into the system and Product Id is scanned via Barcode scanner. The
mode of payment i.e. card/cash used by the customer is also recorded in the system.

The database system processes the product details including the product price and quantity.
The transaction data is processed and decrease in the quantity of product after sale is recorded
simultaneously in the system.

The session ends for the customer with the processing of invoice and generation of receipt for
purchase.

The session for the store ends with the calculation of closing balance of cash and generation
of various session reports.
TYPES OF REPORTS

1. Sales Movement Report shows the trends that occur in the store's sales volume over time
and whether sales are increasing or declining. At any time, sales managers may analyse the
trends in the report to determine the best course of action. It is used by the store manager to
report sales to the city head office at regular intervals and when asked for. It is also used to
report the details of Goods and Services Tax (GST).

2. DSR (Demand signal repository) Report shows sales data at the Point of Sale
(POS). DSR system helps the store to identify which products are selling, where they
are selling best or worst and how often they are being sold, identify higher or lower
anticipated sales during promotions, improve demand forecast accuracy, predict
which products are trending towards stock outs, reduce the frequency of out of stock
goods. This information can then be applied to determine how the store can be more
responsive to customer's needs.

3. Day open/close report is intended to be used daily. The store records cash drawer
and close out their data at the end of every day or before they open for business. This
report displays the sale totals for cash registers. It also generate payment processing
(credit card) statistics in a separate section when clicked on View Closed Data. It
helps to make sure the cashier have collected the correct amount of cash for their
daily sales.

4. Daily Walk-ins report helps in analysing the walk-in trend, by recording the number
of walk-ins every daily. The trend shows the peak hours and days for the store. This
analysis helps in providing better services to the customers, by having enough staffs at
the store during busy vacations, festivals and weekends. This report helps the city
head to decide whether the location of the store is correct or not.

5. Daily summary report shows all the work done during the daily: restocking, sales,
memberships purchased by the customers, salary paid to the staff from the cash
register and the value of all the goods sold during the day. This is a helpful tool for
the city head to monitor the performance of the store supervisor.