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Business Process Outsourcing 2 (BPO2)

(Module 1)

OVERVIEW -
BUSINESS PROCESS

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Business Process Outsourcing 2 (BPO2)
(Module 1)

Topics Overview

 Define process
 Define business process
 Know an example of business process
 Explain the significance of business process
 Know the list of business processes

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Business Process Outsourcing 2 (BPO2)
(Module 1)

Class Activity

• On a sheet of paper, write all the necessary steps you should take in going to
school
• The should be arranged chronologically
• Present them in front of the class

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Business Process Outsourcing 2 (BPO2)
(Module 1)

PROCESS
Definition -
• A sequence of interdependent and linked procedures which, at every stage,
consume one or more resources (employee time, energy, machines, money)
to convert inputs (data, material, parts, etc.) into outputs. These outputs
then serve as inputs for the next stage until a known goal or end result is
reached.

http://www.businessdictionary.com/definition/process.html#ixzz4DKgBcpXt

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Business Process Outsourcing 2 (BPO2)
(Module 1)

BUSINESS PROCESS
Definition –

• a set of activities or tasks that help companies produce consumer goods or


services.

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Business Process Outsourcing 2 (BPO2)
(Module 1)

BUSINESS PROCESS
Example –

• accounting department.
o involves several individual tasks or activities a company will use to
move financial information through the company’s internal
processes.

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Business Process Outsourcing 2 (BPO2)
(Module 1)

BUSINESS PROCESS
Significance–

• can help companies determine whether they have any redundancies or


unnecessary tasks in their business operations.
• can provide some flexibility when owners and managers need to make a
change to operations, review the process model and find the best way to
add or subtract activities when implementing new processes

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Business Process Outsourcing 2 (BPO2)
(Module 1)

BUSINESS PROCESS
List of Business Processes
A company needs to identify and analyze its business processes to find areas
where time and money are being wasted.

• Hiring - the method by which you construct your company staff.


o examine how your company receives and processes resumes
o filter out of candidates to reach the ones you want to interview

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Business Process Outsourcing 2 (BPO2)
(Module 1)

BUSINESS PROCESS
List of Business Processes

• Manufacturing - reviewed periodically to ensure its efficiency.


o be certain that you have a detailed understanding of the manufacturing
process used by your outsourced company,
o you must have some idea of the quality control procedures used

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Business Process Outsourcing 2 (BPO2)
(Module 1)

BUSINESS PROCESS
List of Business Processes

• Quality Control - a company-wide business process that is implemented in


every part of the organization.
o used to reduce the amount of defective product that gets shipped to
customers
o can significantly increase the quality of all of your business processes.

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Business Process Outsourcing 2 (BPO2)
(Module 1)

Reference

Tech Republic: Identifying Core Business Processes is First Step toward Customer Satisfaction Inc.:
Quality Control Cisco: Five Ways to Improve Your Company’s Efficiency
SAE International: Thinking of Lean Manufacturing Systems

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