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CEO

Items

Reporting to the Board of Di

Making high­level decisions 
and strategy. 

Page 8

Providing  executive  leaders


organisation. 
CEO

Providing  executive  leaders


organisation. 

Provide smooth fund flow for
operations and capital expan

Page 9
CEO

Evaluating the success of th
organization. 

Page 10

Developing and implementing 
CEO

Developing and implementing 
policies. 

Acting as the primary spokes
the organisation.  

Developing he organisations 
vision.   Page 11
Developing he organisations 
CEO

vision.  

Keeping motivated Employees 

Page 12
CEO

Efficient Marketing

Influencing senior stakehold

Page 13
Influencing senior stakehold
CEO

Where necessary, challenge c
performance levels.  

Building alliances and partn
other organisations.
Page 14
CEO

Building alliances and partn
other organisations.

Page 15
CEO

Activity
Attending Meeting

Keeping the Board of


Directors informed about
policy issues by letter

Performance Summary
Mission
Vision
Function wise Goal setting
and monitoring
Individual KRA setting and
monitoring
Email Communication
Page 16
CEO

Reward and Recognition


Conducting and attending
meetings

Expansion

Financial Budget

Shares

Debentures

Loans
Page 17
CEO

Deposits

Production

Sales

Expenses

Profit

Job Discription
Page 18
CEO

Standard Operation
Procedure

Quality Standards
Job Discription
Contact with Political
leader

Contact with Trade Uinons


Contact with media
No of contacts with
Government Officials
Define an Organizational
Culture
Page 19
CEO

Organizing Cultural
Programs
Recruiting new 
staff members. 
Develop an 
organizational 
environment that 
promotes positive 
staff morale and 
performance. 
Conducting value 
adding Training 
Programs
Retaining existing 
staff members.  

Page 20
CEO

Winning new 
business. 
Solidifying a 
company’s position 
in the 
marketplace.  
Sales Budget 
adherence
Shaping market 
opportunities. 

Shareholders

Government

Employees
Customers
Page 21
CEO

Suppliers

Competitors

Local Public/Socilal Org.

Continuous Improvement
programs

Breakthrough
improvement programs
Guiding companies
through periods of
growth.
Association with Business
Groups
Page 22
CEO

Association with
Professional Organizations

Page 23
CEO

KRA OF CEO
Target Unit
1 Nos

1 Nos

2 Nos
1 Nos
1 Nos

5 Nos

Nos
120 Nos
Page 24
CEO

50 Nos

60 Nos

Nos

Nos

Nos

Nos

Nos
Page 25
CEO

Nos

Nos

Nos

Nos

Nos

Nos
Page 26
CEO

Nos

Nos
Nos

10 Nos

10 Nos
10 Nos

10 Nos

1 Nos
Page 27
CEO

1 Nos

Nos

10 Nos

10 Nos

100 %

Page 28
CEO

2 Nos

5 Nos

100 %

5 Nos

5 Nos

5 Nos

5 Nos
5 Nos
Page 29
CEO

5 Nos

5 Nos

5 Nos

1 Nos

1 Nos

1 Nos

1
Page 30
CEO

Page 31
CEO

 OF CEO
Responsibility Type of KRA
CEO C

CEO C

CEO A
CHR A
CHR A

CHR A

CHR C
CEO C
Page 32
CEO

CHR C

CEO C

CEO A

CFO A

CFO A

CFO A

CFO A
Page 33
CEO

CFO A

CPO C

CMO C

CFO C

CFO C

CHR C
Page 34
CEO

CHR C

CPO A
CHR C

CEO C

CHR C
CEO C

CEO C

CHR C
Page 35
CEO

CHR C

CHR C

CHR C

CHR C

CHR C

Page 36
CEO

CMO A

CMO A

CMO A

CMO A

CEO C

CEO C

CEO C
CEO C
Page 37
CEO

CEO C

CEO C

CEO C

CPO A

CPO A

CEO A

CEO C
Page 38
CEO

CEO C

Page 39
CEO

Linked Goal Jan Feb Mar Apr


People

People
Economic
Indicators
People
People

People

People
People
Page 40
CEO

People

People
New
Investment /
Projects/Mark
ets
Economic
Indicators
Economic
Indicators
Economic
Indicators
Economic
Indicators
Page 41
CEO

Economic
Indicators

Manufacturing
Practices
across
Common
Culture

Economic
Indicators
Economic
Indicators
Economic
Indicators

Quality &
Manufacturing

Page 42
CEO

Quality &
Manufacturing

Quality &
Manufacturing

People
People

People
People
People

People

Page 43
CEO

People

People

People

People

People

Page 44
CEO

Synergies

Synergies

Economic
Indicators

Sustainability

Sustainability

Sustainability
Customer
Page 45
CEO

Customer
Sustainability

Sustainability

Innovation

Innovation

Innovation

Customer

Page 46
CEO

Customer

Page 47
CEO

May Jun Jul Aug Sep Oct Nov

Page 48
CEO

Page 49
CEO

Page 50
CEO

Page 51
CEO

Page 52
CEO

Page 53
CEO

Page 54
CEO

Page 55
CEO

Dec Total

Page 56
CEO

Page 57
CEO

Page 58
CEO

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CEO

Page 60
CEO

Page 61
CEO

Page 62
CEO

Page 63
CFO

SL.No

Page 64

3
CFO

Page 65
CFO

Page 66
CFO

Page 67
7 CFO

Page 68
CFO

10

Page 69
CFO

Page 70
CFO

Items

Reporting to CEO.  

Monitoring

Page 71

Providing  executive  leade


Department
CFO

Providing  executive  leade


Department

Provide smooth fund flow for
operations and capital expan

Page 72
CFO

Evaluating the success of th
organization. 

Page 73
CFO

Influencing senior stakehold

Where necessary, challenge c
performance levels.  

Page 74
Where necessary, challenge c
performance levels.  
CFO

Building alliances and partn
other organisations.

Financial Control System

Page 75
CFO

Leagl Compliance

Page 76
CFO

Page 77
CFO

Activity
Attending Meeting

Keeping the Management


Team informed about
Finacial policy issues by
letter

Performance Summary
Function wise Budget
setting and monitoring
Individual KRA setting and
monitoring of team
members
Email Communication
Page 78
CFO

Reward and Recognition


Conducting and attending
meetings

Expansion

Financial Budget

Shares

Debentures

Loans
Page 79
CFO

Deposits

Production

Sales

Expenses

Profit

Shareholders

Page 80
CFO

Government

Employees
Customers
Suppliers

Competitors

Local Public/Socilal Org.


Continuous Improvement
programs
Breakthrough
improvement programs

Page 81
CFO

Guiding companies
through periods of
growth.
Association with Business
Groups

Association with
Professional Organizations
Budget variations

Profit center Concept

Audits and Improvements

Page 82
CFO

interpreting legislative
and programmatic
rules and regulations to
ensure compliance
with all federal, state,
local and contractual
guidelines,

2) ensuring that all


government regulations
and requirements are
disseminated to
appropriate personnel,
and
Page 83
CFO

3) monitoring compliance.

Page 84
CFO

KRA OF CEO
Target Unit
1 Nos

1 Nos

2 Nos

5 Nos

Nos
120 Nos
Page 85
CFO

50 Nos

60 Nos

Nos

Nos

Nos

Nos

Nos
Page 86
CFO

Nos

Nos

Nos

Nos

Nos

5 Nos

Page 87
CFO

5 Nos

5 Nos
5 Nos
5 Nos

5 Nos

5 Nos

1 Nos

1 Nos

Page 88
CFO

1 Nos

1
1 Nos

1 Nos

1 Nos

Page 89
CFO

Page 90
CFO

Page 91
CFO

 OF CEO
Responsibility Type of KRA
CEO C

CEO C

CEO A

CHR A

CHR C
CEO C
Page 92
CFO

CHR C

CEO C

CEO A

CFO A

CFO A

CFO A

CFO A
Page 93
CFO

CFO A

CPO C

CMO C

CFO C

CFO C

CEO C

Page 94
CFO

CEO C

CEO C
CEO C
CEO C

CEO C

CEO C

CPO A

CPO A

Page 95
CFO

CEO A

CEO C

CEO C
CFO A

CFo A

CFO A

Page 96
CFO

Page 97
CFO

Page 98
CFO

Linked Goal Jan Feb Mar Apr


People

People
Economic
Indicators

People

People
People
Page 99
CFO

People

People
New
Investment /
Projects/Mark
ets
Economic
Indicators
Economic
Indicators
Economic
Indicators
Economic
Indicators
Page 100
CFO

Economic
Indicators

Manufacturing
Practices
across
Common
Culture

Economic
Indicators
Economic
Indicators
Economic
Indicators

Sustainability

Page 101
CFO

Sustainability

Sustainability
Customer
Customer
Sustainability

Sustainability

Innovation

Innovation

Page 102
CFO

Innovation

Customer

Customer

Innovation
Innovation

Innovation

Page 103
CFO

Page 104
CFO

Page 105
CFO

May Jun Jul Aug Sep Oct Nov

Page 106
CFO

Page 107
CFO

Page 108
CFO

Page 109
CFO

Page 110
CFO

Page 111
CFO

Page 112
CFO

Dec Total

Page 113
CFO

Page 114
CFO

Page 115
CFO

Page 116
CFO

Page 117
CFO

Page 118
CFO

Page 119
CMO

SL.No

Page 120
CMO

4
Page 121
CMO

Page 122

6
CMO

7
Page 123
7 CMO

12

Page 124
CMO

13

Page 125
CMO

Items

Reporting to CEO.  

Providing  executive  leade


Department

Page 126
CMO

Evaluating the success of th
organization. 

Developing and implementing 
policies.  Page 127
CMO

Developing and implementing 
policies. 

Developing he organisations 
vision.  

Page 128

Keeping motivated Employees 
CMO

Keeping motivated Employees 

Efficient Marketing
Page 129
Efficient Marketing
CMO

Influencing senior stakehold

Where necessary, challenge c
performance levels.  

Page 130
CMO

Building alliances and partn
other organisations.

Page 131
CMO

Activity
Attending Meeting

Keeping the Board of


Directors informed about
policy issues by letter

Performance Summary
Email Communication

Reward and Recognition


Conducting and attending
meetings

Page 132
CMO

Production

Sales

Expenses

Profit

Job Discription

Page 133
CMO

Standard Operation
Procedure

Customer Standards
Job Discription
Define an Organizational
Culture
Organizing Cultural
Programs
Recruiting new 
staff members. 

Page 134
CMO

Develop an 
organizational 
environment that 
promotes positive 
staff morale and 
performance. 
Conducting value 
adding Training 
Programs
Retaining existing 
staff members.  
Winning new 
business. 
Solidifying a 
company’s position 
in the 
marketplace.  
Page 135
CMO

Sales Budget 
adherence
Shaping market 
opportunities. 

Shareholders

Continuous Improvement
programs

Breakthrough
improvement programs
Guiding companies
through periods of
growth.

Page 136
CMO

Association with Business


Groups

Association with
Professional Organizations

Page 137
CMO

KRA OF CEO
Target Unit
1 Nos

1 Nos

2 Nos
120 Nos

50 Nos

60 Nos

Page 138
CMO

Nos

Nos

Nos

Nos

Nos

Page 139
CMO

Nos

Nos
Nos

1 Nos

1 Nos

Nos

Page 140
CMO

10 Nos

10 Nos

100 %

2 Nos

5 Nos
Page 141
CMO

100 %

5 Nos

5 Nos

1 Nos

1 Nos

1 Nos

Page 142
CMO

Page 143
CMO

 OF CEO
Responsibility Type of KRA
CEO C

CEO C

CEO A
CEO C

CHR C

CEO C

Page 144
CMO

CPO C

CMO C

CFO C

CFO C

CHR C

Page 145
CMO

CHR C

CPO A
CHR C

CHR C

CHR C

CHR C

Page 146
CMO

CHR C

CHR C

CHR C

CMO A

CMO A
Page 147
CMO

CMO A

CMO A

CEO C

CPO A

CPO A

CEO A

Page 148
CMO

CEO C

CEO C

Page 149
CMO

Linked Goal Jan Feb Mar Apr


People

People
Economic
Indicators
People

People

People

Page 150
CMO

Manufacturing
Practices
across
Common
Culture

Economic
Indicators
Economic
Indicators
Economic
Indicators

Quality &
Manufacturing

Page 151
CMO

Quality &
Manufacturing

Quality &
Manufacturing

People
People

People

People

Page 152
CMO

People

People

People

Synergies

Synergies

Page 153
CMO

Economic
Indicators

Sustainability

Innovation

Innovation

Innovation

Page 154
CMO

Customer

Customer

Page 155
CMO

May Jun Jul Aug Sep Oct Nov

Page 156
CMO

Page 157
CMO

Page 158
CMO

Page 159
CMO

Page 160
CMO

Page 161
CMO

Dec Total

Page 162
CMO

Page 163
CMO

Page 164
CMO

Page 165
CMO

Page 166
CMO

Page 167
CPO

SL.No

Page 168
CPO

4
Page 169
CPO

Page 170
CPO

10

Page 171
CPO

11

12

13

14

Page 172
CPO

14

Page 173
CPO

Items

Reporting to CEO.  

Monitoring

Page 174
CPO

Evaluating the success of th
organization. 

Developing and implementing 
policies.  Page 175
CPO

Developing and implementing 
policies. 

Developing he organisations 
vision.  

Keeping motivated Employees 

Page 176
CPO

Where necessary, challenge c
performance levels.  

Page 177
CPO

Building alliances and partn
other organisations.

Quality Control System

Page 178
CPO

Quality Control System

Page 179
CPO

Activity
Attending Meeting

Keeping the Board of


Directors informed about
policy issues by letter

Performance Summary
Function wise Goal setting
and monitoring
Individual KRA setting and
monitoring

Page 180
CPO

Production

Maitanance

Material

Manpower

Job Discription

Page 181
CPO

Standard Operation
Procedure

Quality Standards
Job Discription
Define an Organizational
Culture
Organizing Cultural
Programs
Recruiting new 
staff members. 

Page 182
CPO

Develop an 
organizational 
environment that 
promotes positive 
staff morale and 
performance. 
Conducting value 
adding Training 
Programs
Retaining existing 
staff members.  

Continuous Improvement
programs

Page 183
CPO

Breakthrough
improvement programs
Guiding companies
through periods of
growth.
Association with Business
Groups

Association with
Professional Organizations
Quality Circle

5S

Page 184
CPO

DWM

Page 185
CPO

KRA OF CEO
Target Unit
1 Nos

1 Nos

2 Nos

5 Nos

Nos

Page 186
CPO

Nos

Nos

Nos

Nos

Nos

Page 187
CPO

Nos

Nos
Nos

1 Nos

1 Nos

Nos

Page 188
CPO

10 Nos

10 Nos

100 %

1 Nos

Page 189
CPO

1 Nos

1 Nos

1
1 Nos

1 Nos

Page 190
CPO

1 Nos

Page 191
CPO

 OF CEO
Responsibility Type of KRA
CEO C

CEO C

CEO A

CHR A

CHR C

Page 192
CPO

CPO C

CMO C

CFO C

CFO C

CHR C

Page 193
CPO

CHR C

CPO A
CHR C

CHR C

CHR C

CHR C

Page 194
CPO

CHR C

CHR C

CHR C

CPO A

Page 195
CPO

CPO A

CEO A

CEO C

CEO C
CFO A

CFo A

Page 196
CPO

CFO A

Page 197
CPO

Linked Goal Jan Feb Mar Apr


People

People
Economic
Indicators

People

People

Page 198
CPO

Manufacturing
Practices
across
Common
Culture

Economic
Indicators
Economic
Indicators
Economic
Indicators

Quality &
Manufacturing

Page 199
CPO

Quality &
Manufacturing

Quality &
Manufacturing

People
People

People

People

Page 200
CPO

People

People

People

Innovation

Page 201
CPO

Innovation

Innovation

Customer

Customer

Innovation
Innovation

Page 202
CPO

Innovation

Page 203
CPO

May Jun Jul Aug Sep Oct Nov

Page 204
CPO

Page 205
CPO

Page 206
CPO

Page 207
CPO

Page 208
CPO

Page 209
CPO

Dec Total

Page 210
CPO

Page 211
CPO

Page 212
CPO

Page 213
CPO

Page 214
CPO

Page 215
kra

Ram Consultancy Service


Example of KRA's

Finance and 
Marketing  Sales 
Accounting 
KRAs include KRAs include KRAs include

Advertising New business acquisition Credit referencing

Promotional strategy Territory management Management information

Pricing Customer care Capital expenditure

Market research Lead generation Security

Lead follow up (internal


Field support Financial analysis
and external)
Marketing materials Account management Cost control

Media relations Customer retention Internal audit

Sales support Interpersonal skills Regulatory reporting

Agency relations Negotiating skills Credit control

Product knowledge Financial records

Sales forecasting Payroll

Cashflow forecasting

Budgeting

Costing

Page 216
kra

Page 217
kra

m Consultancy Services
Example of KRA's

General Management 
HR MANAGER  MANAGER 
or Senior Executive 
KRAs include KEY RESULT AREAS. LEARNING AND DEVELOPMENT
KRAs and KPIs.
KRA 1 Recruitment / KRA 1-deliver relevant and targeted
Internal operations
Selection programs to the
KRA 2 Workforce Planning
Market development organization employees.
and Diversity
KRA 3 Performance KPI 1--EMPLOYEE SATISFACTION
Profitability
Management FEEDBACK THROUGH SURVEY
Organisational structure KRA 4 Reward Management SATISFACTION LEVEL MINIMUM 70%.

Organisational vision and KRA 5 Workplace KPI 2--% INCREASE INCREASE IN


mission Management and Relations TRAINING PROGRAMS
Asset and liability KRA 6 A Safe and Healthy KPI 3--% INCREASE IN EMPLOYEE
management Workplace PARTICIPATION.
Board of directors KRA 7 Building Capabilities ===============================
relationship and Organisational Learning ================
KRA 8 Effective HR
KRA 2-promote the programs/learning
Productivity Management Systems,
culture
Support and Monitoring
KPI 1--EMPLOYEE SATISFACTION
Financial strategy
FEEDBACK THROUGH SURVEY

Business development SATISFACTION LEVEL MINIMUM 70%.

KPI 2--NUMBER OF DEPARTMENTS


Technology
SATISFACTION LEVEL.

KPI 3--% INCREASE IN TYPES OF


Customer satisfaction
ACTIVITIES
===============================
Community relations
================
Regulatory compliance KRA 3-provide lead in the provision of
organization learning and development
service
KPI 1--NO. OF TRAINING DAYS %
INCREASE
KPI 2--NO. OF EMPLOYEES
PARTICIPATING % INCREASE
KPI 3--NO. OF INHOUSE PROGRAMS
% INCREASE

KPI 4--NO. OF EXTERNAL PROGRAMS


ATTENDED %INCREASE.

Page 218
kra

KPI 5--NO. OF EXTERNAL TRAINING


PACKAGES BOUGHT %INCREASE.

KPI 6--% INCREASE IN COST.


KPI 7--% INCREASE IN RESOURCE
REQUIREMENTS.
===============================
=================
KRA 4-improvements in
capabilities/capacities
to deliver L&D.
KPI 1--PROGRAMS IMPLEMENTED ON
TIME [ % ]
KPI 2--PROGRAMS IMPLEMENTED
WITHIN BUDGET [ %]
KPI 3--EFFECTIVE USE OF
PERFORMANCE MANAGEMENT
SYSTEM FOR DEVELOPMENT [ % ]

Page 219
KRA( KEY RESULT AREA)
1 Marketing Manager
Measurement factor KPI/Target
1 Increase market share from X% to Y% %

2 Incraese market penetration from X areas to Y areas Nos.


Launch X Nos. of New products/produtc
3 variation/product Extension by (month) Nos.
4 Incraese customer sataisfaction from X% to Y% %
6 Developed succesor of the year Nos

Contribute to ANNUAL SALES / marketing plans,


7 contribute to key- / target customers TARGETING. Annual Plan
3 Sales Manager
1 Target Achievemnt( 60%) %
2 Increase profit from X% to Y% %
3 Retain X No. of old Customers Nos.
4 Develop X no. of new customes Nos.
Reduce outstanding from X days/months to Y
5 days/months Days
6 Developed succesor of the year Nos

Contribute to ANNUAL SALES / marketing plans,


7 contribute to key- / target customers TARGETING. Annual Plan
Minimul nos of customer
8 Customer Satisfaction complaints
4 Sales Executive KRA
1 Order booking & Target achievement(70%) %
2 New Customer development/New accounts Nos
3 New achievement and behaviour as an team Nos
Establish and maintain a high level of customer Minimul nos of customer
5 satisfaction. complaints
5 Asst Manager commercial
1 Analysis and Findings of DSR and Tour programs Monthly Reports
2 SAP Entries and Reports(monthly reports) Monthly Reports
3 MIS Preparation and circulation Monthly Reports

4 Dealer Meet/Cycle meet planning and scheduling Nos


Puts PRODUCT / technical knowledge to commercial
use and prepares estimates and tenders in
accordance with sales and pricing policy(monthly
5 reports) Monthly Reports
Monitor competitive activity and report significant
5 developments to management. Monthly Reports
11 ACCOUNTS & FINANCE
1 Cost of Capital USED %
Receivables level / against sales Nos
2 Management information(MIS) Monthly
3 Capital expenditure %
4 Cost control %
5 Financial records Report
6 Payroll Monthly
7 Budgeting Annual
8 % Reduction in net working capital %
9 % Reduction in suspense balance %
Costing: Cost of production, tooling costs, man hour
10 rate
11 Recovery of outstanding %
13 Direct and Indirect taxes Report
14 Cash flow forecasting
13 OPERATION /MFG MANAGER
1 Plant Availability Monthly/Qtrly

2 Reduction of Cost of quality (reject/ rework/scrap) %


3 Percentage of installed capacity utilized %
% Reduction in customer complaints – internal &
4 external %
% Reduction in expenditure on maintenance of plant
5 & machinery(Cost reduction) %
6 Improving targeted delivery date [ ----%] etc %

7 Unit volume level and %Increase plant capacity %


8 unit cost target %
9 Production efficiency improvement %
10 Developed succesor of the year Nos
11 New Project implementation. Nos
People & performance management(As per report of
12 every project) Qtly Comparative report
Formulating annual business plan of the organization Annual( Reeports and
13 with Management comments)
14 Manager-Engineering & Tool Room
1 Number of projects design completed Nos
2 Number of new products Nos
No. of products benchmarked for design development Nos
3
% of internal commitments ( Dilevery ) completed %
4 within specified time
% of documents (Preparation of SOP’s. documents for %
development of new product.)delivered on time
5
6 % utilization of allocated budget %
Nos.of Technology Transfer to internal Nos
7 customers(Prod QA,R & D)
8 Nos of Resources planning and implemented Nos
9 Developed succesor of the year Nos
10 Nos of Injection mould designed Nos
15 Quality Manger
1 Minimization of rejection & rework. %
Report activity for each
2 Standardization for goods and work inspection. goods
Inspection activities within the reasonable time
3 frame. Days

Acceptance Report of every


4 Customer’s acceptance. product and goods
Establish quality standards & implementing quality
5 control requirements of the customers Quality manual
6 Complaint handling Nos
Develop and implement quality management
7 strategy and plans.(Audits) Nos
Quality related business initiatives like ISO, Six
8 Sigma, etc Nos
10 Develop quality plan for new products. Nos
Validation of process, instruments, methods, etc.
11 (Report) Nos
12 Evaluation of new suppliers and vendors Nos
13 Developed succesor of the year Nos
19 Admin Manager / Executive
1 Reduce absent rate at ---% %
% Statury Compliance (labor laws/ other statutory
2 requirements/ completed) %
3 Timely submission of HR budget Annual

4 No. of new welfare schemes launched in the year Nos


% timely delivery of new year gifts/ Diwali
6 Gifts/uniforms/ %
No. of improvement projects undertaken (like
Canteen/buildings and others improvement for
7 emps.) Nos
Implementation of smart card and electronic systems
8 within stipulated time Days

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