“CONSUMER PROTECTION ACT”

ROUGH DRAFT SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE COURSE

TITLED-

LEGAL METHODS & RESEARCH METHODOLOGY

Submitted To - Submitted By:

Mr.Vijayant Aditi Gupta
Faculty of Legal Methods & Research Methodology Semester- 1st
Session- 2019-2024

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TENTATIVE CHAPTERIZATION
1. INTRODUCTION -Who is a consumer?

2. NEED OF THE ACT

a) How consumers were cheated?

b) Powers given to the consumer
c) Solutions provided by the act

3. AMNENDMENT OF 2019

4. COMPARSION BETWEEN 1986 ACT & 2019 ACT

5. CRITICAL ANALYSIS OF NEW ACT OF 2019

6. SETTING UP OF CONSUMER COURTS

7. FUNCTIONS & ROLES OF CONSUMER FORUM

8. LANDMARK CASES RELATING TO CONSUMER PROTECTION

9. SUGGESTIONS AND CONCLUSIONS

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CHAPTER 1
INTRODUCTION: Who is a consumer?
A consumer is a person who purchases a product or avails a service for a
consideration either for his personal use or to earn his livelihood by
means of self-employment.

CHAPTER 2
NEED OF THE ACT
In our country, buyers have a very weak bargaining power and cannot
assert their right of being heard. Consequently, manufactures and
traders are tempted to follow diverse practices which turn out to
be unfair to consumers.

a) How consumers were cheated?

 High prices
 Underweight and under measurement
 Sub-standard quality
 Many more….
b) Powers given to consumer
 Right to Safety
 Right to be Informed
 Right to Choose
 Right to be Heard
c) Solutions provided by the act
 The act was enacted with an objective to provide better
protection of the interests of the consumers.
 It applies to all goods and services and covers all
sectors-private, public, and cooperatives.

CHAPTER 3
AMNENDMENT OF 2019
This Act may be called the Consumer Protection Act, 2019. It will
extend to the whole of India except the Jammu and Kashmir.

CHAPTER 4
COMPARSION BETWEEN 1986 ACT & 2019 ACT
Will be stating the changes that have been done in the new
act as compared to the act of 1986.

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CHAPTER 5
CRITICAL ANALYSIS OF NEW ACT OF 2019
 Short title, extent, commencement and application
 Definitions
 Central consumer protection council
 Procedure for meetings of central council
 Objects of central council

CHAPTER 6
SETTING UP OF CONSUMER COURTS
 District Forum
 State Commission
 National Commission

CHAPTER 7
FUNCTIONS & ROLES OF CONSUMER FORUM
For the purpose of adjudicating a consumer dispute, section
13(4) has vested the Consumer Forum with certain powers of a
civil court.

CHAPTER 8
LANDMARK CASES RELATING TO CONSUMER PROTECTION
 Karnataka Power Transmission Corporation v Ashok Iron Works Private Ltd
 Indian Medical Association v V.P.Shantha and others
 Poonam Verma v Ashwin Patel & Ors
 Sehgal School of Competition v Dalbir Singh
 Many more….

CHAPTER 9
SUGGESTIONS AND CONCLUSIONS
Consumer protection is always a matter of great concern.
There is still need of agencies functioning at state and
national level to dispose of the pending cases as early
as possible by creating supplementary benches as per the
provisions of Consumer Protection act, 1986.

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