Online Collaborative Learning Experiences Frustration

Questionnaire
(OCLEFQ)

The main objective of this study is to improve the quality of online collaborative learning
experiences in order to minimize the students' frustration and the consequences resulting
therefrom. The purpose of this instrument is to obtain information to estimate the magnitude of
the phenomenon of frustration when students participate in online collaborative learning
experiences, to get an idea of how they experience it and identify potential sources of frustration
that can affect the quality of these experiences.

The questionnaire consists of 37 items divided into 6 sections and their response will take
between 10 and 15 minutes. The survey will ask you for demographic information, experience
and attitude towards collaborative learning information as well as your perceptions regarding
your own frustrating collaborative learning experiences as a student.

You can choose to answer or not any questions or withdraw from the survey at any time. Please
answer honestly as this enables the results to be correct. All of your responses will be kept
confidential in any reporting of the research results.

Thank you for spending your time to provide answers to this survey.

If you have any questions please do not hesitate to contact:

Author

SECTION 1: Demographic information

1. What is your gender?

Male
Female

2. What is your age?

20-29
30-39
40-49
50-59
60 or above

3. Which semester of the Master in Education and E-learning are you in?
First
Second
Third
Fourth
Other

4. How many courses do you follow in a semester?

 One
Two
Three
Four
Five or more

5. How many hours per week do you dedicate to the Master course?
1-5
6-10
11-15
16 or more

SECTION 2: Experience

6. Did you attend other on line courses or programs prior to this Master?
Yes
No

7. Did you participate in collaborative learning or working experiences, not necessarily on line,
prior to this Master?
Yes
No

SECTION 3: Attitude

Please, indicate your agreement with each of the statement below: 1: Strongly Disagree. 2:
Disagree. 3: Undecided. 4: Agree. 5: Strongly Agree

1 2 3 4 5

8. I like to participate
in collaborative
working experiences.

9. I prefer to do all the

activities alone.

10. The activities

carried out in group
collaboratively are
important to my
learning experience.

11. I learn more

working in a group
 1 2 3 4 5

than alone.

SECTION 4: Frustrating experiences

You have absolute freedom to answer the following question to the extent, depth and style you
wish.

12. From your experience as a student in the Master Education and E-learning, what factors
have contributed to the general nature and quality of your online collaborative learning
experiences and have generated frustration? The experiences of collaborative learning
developed and implemented successfully generated a long list of academic, social and
psychological benefits. However, the success of the collaboration is not always guaranteed, and
these experiences may also evoke negative emotions and create new challenges for motivation
when people experience a conflict with their characteristics, objectives and expectations.

SECTION 5: Sources of frustration

Please, indicate your agreement with each statement below: 1: Strongly Disagree. 2: Disagree.
3: Undecided. 4: Agree. 5: Strongly Agree

S5.1 Task
1 2 3 4 5

13. Not all group

members share the
same goals.

14. It's easy to

organize and distribute
tasks and
responsibilities among
group members.

15. I feel incommode

with the group
members taking active
roles.

16. It does not bother

me when some
members work more
than me.

17. There are members

who provide limited
contribution to
teamwork and benefit
of the efforts of other
members.
 1 2 3 4 5

18. Often I have to

take the full weight of
the working group.

19. It is disappointing
not living up to the
level imposed by
expert members.

20. Working in groups

requires more time
than working alone.

21. Delays in decision

making difficult the
work development.

S5.2 Interaction
1 2 3 4 5

22. Not everyone

knows how to
communicate their
ideas and opinions
clearly.

23. It bothers me when

my teammates do not
respond to my
communications.

24. It is hard to
maintain a smooth and
continuous contact
with all members of
the group.

25. The language used

in online
communication leads
to misunderstandings.

S5.3 Process
1 2 3 4 5

26. I feel that my

opinion is never heard.

27. I have trouble

accepting others’ point
of view.
 1 2 3 4 5

28. It is easy to reach

consensus.

B2.4 Results
1 2 3 4 5

29. Often the teacher

only evaluates the
product and not the
process

30. It is unfair that

members, who
provided limited
contribution to the
work, have the same
rating as the rest.

31. In general, group

marks are lower than
those I obtain working
alone.

SECCIÓ 6: Frustration
For the following items, please select the number that best corresponds to your feelings.

32. We asked you to talk about your frustrating online collaborative learning experiences.
Overall, how frustrated are you after these experiences?
1 2 3 4 5

Not frustrated at all Very frustrated

33. How often do you go through these frustrating experiences?

1 2 3 4 5

Rarely Very often

34. How does your frustration affect in following the Master program?
1 2 3 4 5

Nothing So much

35. In general, do you think the Master with its online collaborative learning methodology
meets your expectations?
1 2 3 4 5

Strongly Disagree Strongly Agree

36. Rate the quality of training you are getting.
1 2 3 4 5

Deficient Excellent

37. As a result of your experience in this Master, would you take part in the future in another
course or program at the UOC?
1 2 3 4 5

Surely not Surely yes