INE 397: Professional Training in Industrial

Engineering

FINAL REPORT
Khalid Sam Jijakli
63894
Prime Aluminium & Glass Works
Spring 2019
 DISCLAIMER
This report was written by student(s) at the College of Engineering, The American University of
Sharjah, Sharjah, UAE. It has not been altered or corrected (other than editorial corrections) as a
result of assessment and it may contain errors. The views expressed in it together with any
recommendations are those of the student(s). The American University of Sharjah accepts no
responsibility or liability for the consequences of this report being used for a purpose other than
the purpose for which it was commissioned.

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Student Name Signature Date

Khalid Sam Jijakli 31/08/2019

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Table of Contents
Contents...................................................................................... Error! Bookmark not defined.
Executive Summary ............................................................................................................... 4
List of Figures ........................................................................................................................ 5
Acknowledgements ............................................................................................................... 6
Background of Company ........................................................................................................ 7
1.1 Department/company’s setup and location ..........................................................................................7
1.2 Ownership and shareholders/management style .................................................................................7
1.3 Organization Chart/chain of command .................................................................................................8
1.4 Customers ..............................................................................................................................................9
1.5 Products/services provided .................................................................................................................10
1.6 Main competitors ................................................................................................................................11

Training Experience ............................................................................................................. 11

2.1 Goals and Objectives: ...................................................................................................................................11
2.2 Responsibilities.............................................................................................................................................12
2.3 Lessons Learned ...........................................................................................................................................15
2.4 Potential ideas for senior design projects ....................................................................................................16

Training Assessment and Evaluation .................................................................................... 17

3.1 Training assessment .....................................................................................................................................17
3.2 Suitability of organization ............................................................................................................................17
3.3 Weakness and recommendations ................................................................................................................18

Conclusion ........................................................................................................................... 19
References........................................................................................................................... 20

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Executive Summary

This paragraph summarizes and gives a general idea about this internship report. The

internship was for 5 weeks during the spring 2019 semester.. Moreover, the internship took place

in Manteq (Information Technology and Solutions) – Dubai which has been opened for about 5

years and mainly work with health care organizations. I worked in several departments of the

company and got introduced to most of the process and tasks done in the company. In the first

week, I was given a kind of orientation, where I had to understand how their products (solution)

work. I had to run the program again and again and go through it step by step using a demo.

Also, I was given hypothetical situations to run in the program. In the second week after I

learned how the program worked I was placed in the quality department, I was given a manual

with hypothetical situations to run and try to detect errors and bugs so I could report it and then

send it. The 3rd week was almost the same as the second where I was given more hypothetical

situations to run and also try to create my own situations where I treat myself as a client and see

what goes wrong so I could report it to the programmers. In the last 2 weeks I started attending

client meetings to see what issues they do face and how can I help fix it. My small programming

experience helped me understand the code of the program and be helpful in the debugging

process. During the duration of my internship I gained a lot of experience and personal skills

and team work skills.

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List of Figures
Figure 1: Organization Chart .......................................................................................................... 8
Figure 2: Partners and Customers ................................................................................................... 9
Figure 3: Services Provided .......................................................................................................... 10

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Acknowledgements

The internship opportunity I had with Manteq was a great opportunity for me to learn and

develop my professional standing. Therefore, I am grateful since I was provided with an

opportunity to be a part of the company. I am also appreciative for having a chance to meet

people with different professional backgrounds during my internship period. Additionally, I am

using this opportunity to express my appreciation and gratitude to Dr. Mahmoud Awad who in

spite of being extremely busy with his obligations, took time out to guide me and help me find a

suitable path that I can follow. I express my deepest thanks to Mohammed Noor, the Deputy

Manager of Manteq for taking part in giving me useful decision and necessary advices while

guiding and arranging all facilities to make life easier. I choose this moment to acknowledge his

impact appreciatively. I recognize this opportunity as a great milestone in my career

development in which I will strive to use my gained knowledge in the best potential way, while

working on their improvement, in order to achieve desired career goals.

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Background of Company
1.1 Department/company’s setup and location

My internship took place in Manteq Systems and Information Technology that is located in

Business Bay, Dubai. Manteq has partners with key healthcare providers that gives them an

advantage in the area. The company in a group of companies that are working in the IT field.

Manteq is specialized in supplying solutions to serve the healthcare facilities and services in the

United Arab Emirates (UAE) [1].

Departments within the company ranged from,

 Sales Department

 Services and Support Department

 Development Department

1.2 Ownership and shareholders/management style

Like many notable companies. Manteq is owned by a set of shareholders, and managed by a

managing partner. This management style works very well for the company and makes sure there

is high visibility and share of information to assure their quality.

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1.3 Organization Chart/chain of command

Manteq follows a very specific chain of command to assure the integration within the company.
The organization chart is shown below in Figure 1.

Figure 1: Organization Chart

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1.4 Customers

Manteq’s customers are clients that require services and support in managing and facilitating

their healthcare centre. The company manages various aspects of the company to guarantee to

their clients to handle their operations in a smooth and optimal manner. Some of Manteq’s

notable customers are Dr. Sulaiman Al Habib, Ahalia Hospital, and Americare.

Figure 2: Partners and Customers

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1.5 Products/services provided

Manteq Systems offers services that enables hospitals, clinics and practices to automate their key

processes and improve the patient journey along with the patient and clinical safety. Manteq has

a exceedingly efficacious track record of implementing their solutions in the region with a good

amount of pleased and fulfilled customers. Some of the main services that are provided are,

 Healthcare Revenue Cycle Management System

 RCM Business Intelligence

 Clinical Management System

 System Integration

 Data Migration and Cleansing

 Support and Implementation Services

Figure 3: Services Provided

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1.6 Main competitors

Manteq assures to excel in their service and what they provide to their clients. Nevertheless,

competition in such an area in Dubai exists. The main competition to Manteq is in house

development teams that are within the medical facilities. Additionally, some of the competitors

of the company are,

 Al Wafaa Group

 Globus Europe Webs Technology

 MPC Healthcare

Although such big companies compete with Manateq, as a company, they strive to make sure

their current health care partners are always satisfied.

Training Experience
2.1 Goals and Objectives:

-Exposure to several departments within the company when possible. The goal

was to allow me to observe the procedures and managements of different core

divisions.

-To be assigned to a special task that will allow me to develop and comprehend my effective

communications skills, administrative tasks capability, team building abilities, and problem

solving proficiencies. Preferably, a project should be designed to allow me to interact with

different departments, communicate with various people to gather information and prepare

myself. The project should provide useful information to me as well as their company.

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-As an intern I should participate in meetings and costing processes, when given responsibilities.

- I should interact with external companies, when significant.

- As part of the company I should meet with my supervisor to obtain comprehensions of their

knowledge/experience in the field and how they succeed in making decisions.

2.2 Responsibilities

2.2.1 Daily work

The day-to-day work shifted from week to another dependent upon the kind of errand allocated

in that week. The day by day work comprised of gathering information and data from specialists,

help the workers with arranging work documents, additionally arranging the information

assembled, alongside abstracting and looking for approaches to improve existing procedures

within the company, lastly, I needed to keep my administrator updated with my advancement

every day to get his conclusion and his interpretation of what I have learned and completed.

2.2.1.1 Description of tasks

In the first week of working for Manteq I had to understand how their products work and how

their system works within the company so that I could gain some valuable intake on the

operations taking place. I was given an orientation on a program that is used by the company to

manage stochastic processes of the company; I had to run the program several times and learn

how to use it at an intermediate level using a demo. Additionally, I was handed some

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hypothetical solutions that I had to run by the program to forecast what could happen if certain

changes took place.

During the second week of my internship, I was place in a quality department within the

company where I was handed a set of procedures with hypothetical solutions that I had to run on

the program and detect possible errors from possible using the integrated solution. I had to report

each possible solution and present it to my supervisors to ensure all possible changes are being

looked in to.

In the third week I was given similar tasks that I was handed in my second week where I had to

run more hypothetical solutions. In addition to that, I tried a new intake to the problems where I

create my own situations and possible solutions where I treat myself as a client instead of a

supplier and acknowledge what factors could be optimized. I worked hand in hand with my

supervisors to ensure I am getting closer to implementing an efficient change to the operations

within the office.

Within the fourth and fifth week, I was given the chance to start attending the company’s clients

meetings to have an outlook on what issues do most of the company’s clients face and how can I

ensure it is fixed by fixing and adjusting some factors that take place in the company’s

operations.

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2.2.1.2 Problems encountered & Ways to overcome problems

Frankly, I did not face many problems during my internship experience at Manteq, nevertheless

one of the issues that are worth mentioning was trying to implement new changes within the

company. Persuading people to try new approaches for various tasks was hectic. In my opinion,

most of the people that worked in the company are used to their positions and find it suitable

since they are used to the routine of tackling a problem. I had to work hand on hand with my

supervisor in order to try to implement some new changes which took a while. Overall all the

people working in the company were very supportive and cooperative. Another problem that I

faced was working with historical data files, these files were very confusing and unorganized

since all the information was scattered in different locations and no correlation is present.

Therefore, to counter this problem I had to spend shucks of hours just on organizing and sorting

their data before studying them in a manner that is useful for the job tasks.

2.2.1.3 Ways to improve tasks

For each kind of problem there was a different method to approach it in order to find a solution

to the problem. Some problems I faced where I improved the tasks assigned to me was when I

was being introduced to the company’s program I was given big number of data in which I had

to read to implement it and improve the operations. To use my time more effectively and

improve the tasks, I worked on organizing the data in a way where everything is clear and easy

to access. This has helped me and other workers greatly in reading data. Eliminating the

unnecessary time in reading the data has successfully saved a lot of time. Additionally, some of

the files regarding some clients and customers of Manteq were not entered and included in the

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main data needed in order to study new methods to improve the clients experience. My task

included incorporating these data to have a smoother customer service platform.

2.3 Lessons Learned

Throughout my internship I have expanded my knowledge in the field and gained a lot of

understanding and capabilities that help me develope numerous communicational and working

skills that are very vital in learning how to handle a professional work essence. Additionally, I

learn critical thinking skills that helped me in analysing at a faster pace and having the

knowledge of how to solve a problem in a quick manner. In the duration of the internship I

managed to sharpen my work ethics in areas such as honesty, sense of responsibility, discipline,

sense of quality and teamwork. The failures I faced during the internship period has not only

taught me how to be stronger but additionally, it helped me overcome them with decision making

skills to find solutions. I learned to make immediate decision making, while I was dealing with

customers with critical issues. If there was a delay in their system it would ruin their whole

system which often created pressure on me since I started fulfilling requests that had to finished

with an urgency. Working alongside my supervisor taught me how to become strong enough to

face problems and efficiently solving them. I had been taught how to successfully communicate

with customers by not affecting the image of the company in a way that it would hurt their

reputation. I was constantly given frequent trainings in fields such as, leadership skills,

communication skills, and other training essentials.

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2.3.1 Skills Developed

During the period of my internship I have established numerous personal related skills such as

following obligation, striving for teamwork, acknowledging resilience and critical thinking. I had

to deal with individuals from all ranks in the company such as administrators, head of

departments, engineers, and specialists. While dealing with these individuals I learned the most

suitable way to approach each person in a different proper manner reliant on his position.

Furthermore, I had the opportunity to apply my understanding of the information that I expanded

throughout my duration at AUS that also help me realize how to account for different point of

views of different people

2.3.2 Knowledge Gained

While I was gaining experience in my position as an intern in the company, I have gained

knowledge in more than one field that are very useful in our major. These fields include the

logistics, operations, process improvement, and quality assurance which are very crucial skills to

be learned. Additionally, I gained further knowledge in the usage of new programs that are used

by the company and further improved my knowledge in technical programs that I have been

using for a while. I gained the knowledge of all the operations and processes that take place in

Manteq which is very valuable to have a huge idea of how things are managed.

2.4 Potential ideas for senior design projects

Potential ideas for senior design projects can be,

 Finding ways to improve the quality of the service provided

 Optimizing the costs and time required in the operations

 Creating new process to stream information in the chain

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Training Assessment and Evaluation

3.1 Training assessment

I feel honored to have the opportunity to train and work as an intern in Manteq; I further enhance

my knowledge and received numerous benefits from working in the company which help me

gain knowledge and experience as I was looking for. Consequently, I would recommend students

interested in interning for a company to be attentive in the job application since, all the problems

and tasks that will be asked from your to solve are very related to real life situations which will

assist the students in using conceptual information learned in classes to implement real skills.

Another advantage of my experience was that I had to tackle different aspects of different genres

in the company which helps me see insights from different supervisors and departments within

the company to understand how all the operations work hand on hand. The people working for

the company all come from different backgrounds which will help students gain diversified

knowledge in different fields. Additionally, all the workers are very enthusiastic about sharing as

much of information as they can to make sure the students gains vital valuable information and

skill set. Moreover, the involvement of the intern is huge in a sense where he/she have a saying

in some of the decisions of the company.

3.2 Suitability of organization

In my opinion, the organization of Manteq is very suitable for any students interested in interning

with a different backgrounds such as business marketing, finance and industrial engineering.

Manteq is very rounded around various majors and has useful positions in many fields that are

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implemented in the company. The departments in the company offer supervision in fields that all

work together to have a similar end goal, this is very suitable for people that have team working

skills. Additionally, all the tasks that are assigned to the people are within their field of scope and

knowledge which will be very useful in progressing in the field of work.

3.3 Weakness and recommendations

The weakness that I have found in Manteq were minimum. One of the weaknesses I stumbled

upon while working in the company is that it was very hard to communication with the staff that

are working. Hence, I had a hard time in arranging meetings and discuss various factors with

such workers. My recommendation to counter such consequence is to manage future interns by

assigning each intern to one supervisor that he would hand on hand with while making sure to

have a simple and fast method of communication between the two sides.

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Conclusion

As to conclude my internship, it was a wonderful experience for me to work for Manteq which

made me familiar with business environment and the culture of the company that was very

comfortable to work in. The internship provided me with real life working experience and

opportunity in a short span of time. The management team of Manteq are a very vital asset in the

company with huge experience in the field, this helps keep the company excel in their field and

be one of the best options available. The company focuses on becoming a leading healthcare

service provider in the region by assuring they have high quality and reliability while making

sure they are affordable. I feel pleasured to have gained huge knowledge during my period of

work. Moreover, it was an honor working alongside friendly and intelligent employees with such

notable backgrounds.

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References
[1] Company’s Main Website, http://manteq-me.com/

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