BA 360-3 (#20415): Introduction to Operations and Supply Chain Management

Fall 2018
San Diego State University
College of Business Administration
Department of Management Information Systems

COURSE INFORMATION

Instructor: Robert Showghi, MBA

Email: rshowghi@sdsu.edu (NOTE: “BA-360-3” must be included in the Subject Line of all emails)
Class Days: TTH
Class Times: 8:00 am-9:15 am
Class Location: EBA #347
Office Hours Times (by appointment): Mondays 2:00 pm – 3:30 pm; Tuesdays and Thursdays 1:30 pm - 3:30 pm
Office Hours Location: EBA-322
Units: 3

Course Overview

Operations Management is concerned with the design, planning, operation, and control of systems for the creation
of goods and services. This course treats operations management as a functional area of an organization and
examines its interactions with other functional areas of the organization.

As your professor, my intent in this course is to build your operations management background and to give you the
skills necessary to meet the needs of business and the real-world decision-making problems. In this course, we
discuss real-world applications as a motivation for learning operations management. We will focus on decision
making and business applications and provide you with an understanding of the roll of operations research in
decision making.

Student Learning Outcomes: BA 360 contributes to these goals and learning outcomes:

 Define the role of operations and supply chain in an organization and its interactions with business
functions such as accounting, finance, and marketing.
 Develop the basic business and operations strategies for increased productivity and competitiveness for
service and manufacturing.
 Use descriptive and optimization models and incorporate cost drivers to improve general business
decision making.
 Identify issues in inventories and resources for an organization and use basic models to improve its
management
 Design quality management strategies, techniques and tools for improved customer satisfaction.
 Plan the basic scheduling for a project and its management
 List and apply lean operations principles.
 Identify supply chain's strategic impacts on global business.

Enrollment Information

Prerequisites:

 MIS 180, ECON 201 or STAT 119. Recommended: MATH 120

 A solid knowledge of all explicit and implicit prerequisites is assumed and required.
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Course Materials

Text: Operations Management – Sustainability and Supply Chain Management. Twelfth Edition. Jay
Heizer, Barry Render & Chuck Munson. [ISBN: 978 132 344 6546]

[Note: Earlier and/or international versions of the text are acceptable ONLY IF the student assumes
the risk of any differences/changes]

There are several copies of the text on reserve at the library. Course Reserve #:
TS155.H3725RBR2017. Students can check out for four hours each time to study.

Software: Microsoft Excel will be used in this course.

Other: ParScore Test Form, number 2 pencils and a calculator is required for exams.

Course Structure and Conduct

Style of the Course:

 A variety of teaching approaches and methods are incorporated in this course. These include lectures,
class discussions, reading assignments, review of sample problems, homework assignments, practice
problems, a web-based research paper and videos.
 Your questions and participation in class will enhance your learning experience.
 You should complete all reading and (at minimum) review the relevant homework assignments and
practice problems prior to class meetings.
 Please keep up with the readings and contribute during discussions and activities.
 Lecture notes will be posted on Blackboard before each lecture.
 Punctuality is as important in the classroom as in business. You are expected to be on time and to stay in
class the whole period. Arriving late or leaving early will cause disturbances – any such behavior could
impact the Attendance / Participation portion of your grade.
 Cell phones should be turned off completely or in vibration mode. I understand there could be a work or
home emergency. If such an emergency arises, please quietly leave the classroom and quickly take the
call. Abuse of this policy could impact the Attendance / Participation portion of your grade.
 Exams, quizzes and assignments are available for review in my office within two weeks after the due date.
Reviews will be visual only, no notes may be taken. Exams, quizzes and assignments will not be retained
and may be shredded two weeks after the review period.

Course Requirements:
There are many elements that contribute to the course grade to allow an opportunity for students to fully
demonstrate their mastery of course materials.
 Exams:
 There will be three midterm exams; the lowest midterm score will be dropped.
 There will be a comprehensive final exam which cannot be dropped as new material will be tested.
 NOTE: There are no make-up exams. You must take all exams at the time and location for the class in
which you are enrolled.
 All exams are closed book and closed notes. However, you may bring one 8.5"x11" information sheet
(one or two sides) to each exam (please add your Name and RedID to the sheet). You can handwrite
and/or type any information you wish on the information sheet, however, be careful to ensure all
equations are written correctly! You must create your own information sheet. If Appendices and or
Tables are required for the exam, they will be included in the exam booklet – you do not need to include
them on your information sheet. The information sheet that you use for exams must be turned in with
the exam; therefore, it is strongly encouraged that you make a copy of your information sheet prior to the
exam (to support the comprehensive final exam).

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  You need to bring a calculator to each exam. You can bring any calculator – if you use a programmable
calculator, be sure to program it correctly! Please ensure your calculator batteries are fresh! You cannot
use a tablet, iPad or cell phone during the exams. Any student found accessing any of the above during an
exam for any reason (i.e., checking the time) will receive a zero on the exam.

 Students are required to bring ParScore Test Form, (Long red form) for each exam. The following must be
CLEARLY PRINTED on the ParScore test form:
1. Student name (Last, first)
2. Red ID number
3. Exam Version (from coversheet of exam booklet)
4. [Students must also PRINT their Name and Red ID on the coversheet of the exam booklet and the
information sheet.]
NOTE: Failure to properly meet the above requirement will result in loss of a point per occurrence.

 When turning in exams, students must show their Red ID to verify their identity – failure to have the Red
ID available will result in a score of zero on the exam.
 ParScore forms will not be returned to students. If a student wishes to review his or her individual
ParScore form and exam, they must do so by attending office hours within two weeks of the time the
exam results. Exam reviews will be visual only, no notes may be taken.

 Quizzes:
You may be required to take unannounced quizzes during the semester to gauge your reading preparation and
your engagement in the class activities; the lowest quiz score will be dropped. There are no make-up quizzes.
You will need your “i>Clicker/ i>Clicker Go” device for the quizzes – be sure to bring it to all classes.

 Web-Based Research Paper:

Each student will write a brief paper using web-based research on a company of your choice (i.e., any
company [public, private, for/non-profit, etc.] with a website).
 The body of the paper should be one-page, single spaced with 12 point font (papers longer or shorter
than one page will be penalized).
 The paper shall have a Cover page and a References page.
 The paper must be well written in paragraph format and should be both spell-checked and “clarity-
checked”.
 The paper must include the name of the company, description of the business, primary goods/services,
location of headquarters, the internet address and why you selected this particular company.
 The paper must also address at least two (2) Operations Management topics as listed in the course
outline. Some examples are listed below:
o What are the competitive dimensions that form the competitive position of the company?
o What type of production and/or service processes does the company utilize?
o What are the company’s order qualifier(s) and order winner(s)?
o What is the company’s approach to social responsibility?
o What is the company’s approach to outsourcing and/or offshoring?
o What is the company’s approach to sustainability?
 You must also include three (3) questions that you would ask if you had an interview with the company.
 Each student must submit both a hardcopy of the paper, and upload a softcopy through the TurnItIn
feature of Blackboard by the due date

NOTE: Failure to submit the project in both forms will result in a zero on the assignment.

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 Participation & Attendance:
i>clicker/ i>clicker Go will be used to check for attendance at every class - be sure to have it available at every
class. I expect full attendance but you are allowed one non-excused absence (i.e., absence not related to
severe medical condition or family death). I require notification and proper documentation for absences to be
excused.
 Homework Assignments:
Homework assignments using the MyOMLab* on-line system are required for most of the chapters that we
cover. You must create an account and complete each assignment by 11:59 pm on the day they are due.
Late assignments will penalized by 25% per day late.

* MyOMLab is an on-line system created by the text publisher (Pearson) for homework assignments.

The use of MyOMLab is required for this BA 360 course.

To register for MyOMLab:

1. Go to www.pearsonmylabandmastering.com.
2. Under Register, click Student.
3. Confirm you have the information needed, then select OK! Register now.
Caution: Make sure the first and last name used to register match what is on the Blackboard.
4. Enter your instructor’s course ID: showghi34284 and click Continue.
5. Enter your existing Pearson account username and password to Sign In.
You have an account if you have ever used a Pearson MyLab & Mastering product, such
as MyMathLab, MyITLab, MySpanishLab, MasteringBiology or MasteringPhysics.
 If you don’t have an account, select Create and complete the required fields.
6. Select an access option.
 Enter the access code that came with your textbook or was purchased separately from the
bookstore.
 Buy access using a credit card or PayPal account.
 If available, get temporary access by selecting the link near the bottom of the page.
Note: Crashers can sign up for the free 17 day trial version in order to keep up with class during the
ADD/DROP period

Homework Due Dates: See the Course Schedule & MyOMLab for homework completion due dates.

Technology Utilized: Blackboard, i>Clicker / i>Clicker Go and MyOMLab Pearson site are utilized for management
of this course.

Students Assistance & Homework Help

A graduate student, Waverly Wu, has been assigned to assist students with homework and course material. She
holds office hours at EBA 322 (schedule TBD). To ensure Waverly’s availability on the above dates, it is
recommended that you make an appointment via her email (mailto:waverly1220@gmail.com).

 For questions about the homework:

a) Please start by asking for guidance on the Blackboard’s Discussion Boards from your fellow students. Odds
are good that your classmates have the same question and the discussion board dialogue will help you to
understand the topic.
b) If you do not get an adequate reply on the discussion board, or still need assistance, then it is
recommended that you attend the Graduate Assistant tutoring hours by Waverly.
c) Lastly, if you are not getting help on the Discussion Board or Graduate Assistant tutoring hours, then send
me an email (rshowghi@mail.sdsu.edu) to schedule an office hours meeting.

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Class Etiquette:

It is imperative that you make a good faith effort to attend all classes. Attendance, class preparation and
participation will impact your final grade.
Attendance will be taken at every class during the course. If you are absent without an excused absence on those
days you will have a 25 Point deduction off your final total.
Please do not be late to class. Late arrivers tend to disrupt the class. If you find yourself running more than 10
minutes behind do not enter the classroom.
Each student must prepare a name tent so I can identify you and learn your name. The name tent should be placed
on their desk at every class. The name tent should be printed in ink and legible enough to be read from a distance.
I expect your name tent to appear on your desk the first day of class on June 1, 2015 and every class thereafter
until I learn your names.
Laptop computers, mobile phones and iPad like devices may be used for eBook, note taking and class work.
The use of a Mobile phone, laptop computer or iPad like devices for text messaging or social media of any kind
are prohibited while class is in session. Their use is not only rude, but will result in a deduction of 10 points from
your total earned points and the removal of the student from the classroom.
Repeated offenses will result in the dismissal of the student from the class.

Students with Disabilities

If you are a student with a disability and believe you will need accommodations for this class, it is your
responsibility to contact Student Disability Services at (619) 594-6473. To avoid any delay in the receipt of your
accommodations, you should contact Student Disability Services as soon as possible. Please note that
accommodations are not retroactive, and that accommodations based upon disability cannot be provided until you
have presented your instructor with an accommodation letter from Student Disability Services. Your cooperation is
appreciated.

Academic Honesty

The University adheres to a strict policy regarding cheating and plagiarism. These activities will not be tolerated in
this class. Become familiar with the policy (http://www.sa.sdsu.edu/srr/conduct1.html). Any cheating or plagiarism
will result in
[Insert your policy on cheating or plagiarism, e.g. failing this class and a disciplinary review by Student Affairs.]

Examples of Plagiarism include but are not limited to:

 Using sources verbatim or paraphrasing without giving proper attribution (this can include phrases, sentences,
paragraphs and/or pages of work)
 Copying and pasting work from an online or offline source directly and calling it your own
 Using information you find from an online or offline source without giving the author credit
 Replacing words or phrases from another source and inserting your own words or phrases
 Submitting a piece of work you did for one class to another class
If you have questions on what is plagiarism, please consult the policy and this helpful guide from the Library

Turnitin

Students agree that by taking this course all required papers may be subject to submission for textual similarity
review to Turnitin.com for the detection of plagiarism. All submitted papers will be included as source documents
in the Turnitin.com reference database solely for the purpose of detecting plagiarism of such papers. You may
submit your papers in such a way that no identifying information about you is included. Another option is that you
may request, in writing, that your papers not be submitted to Turnitin.com. However, if you choose this option you
will be required to provide documentation to substantiate that the papers are your original work and do not
include any plagiarized material.
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Assessments and Grading

Course grades will be assigned in accordance with San Diego State University policy (see Graduate Bulletin, pp. 62-
64). Graduate grades shall be: A (outstanding achievement, available for the highest accomplishment), B (average,
awarded for satisfactory performance), C (minimally passing), D (unacceptable for graduate credit, course must be
repeated), F (failing).

Table 1. Your course grade will be based on the following weighted components

Component Weight
Highest two Midterm exam Score 50%
Comprehensive Final Exam 25%
Web-based Research Paper 10%
Attendance/ Participation & Quizzes 10%
Homework Assignments 5%

Grades will be posted on the WebPortal. Grades will be assigned using the following distribution (I do not curve
course grades or “round up” to nearest grade):

Score Grade Grade Points Score Grade Grade Points

93-100% A 4.0 73-77% C 2.0
90-92% A- 3.7 70-72% C- 1.7
88-89% B+ 3.3 68-69% D+ 1.3
83-87% B 3.0 63-67% D 1.0
80-82% B- 2.7 60-62% D- 0.7
78-79% C+ 2.3 Below 60% F 0.0

Grade of Incomplete. A grade of Incomplete (I) indicates that a portion of required coursework has not been
completed and evaluated in the prescribed time period due to unforeseen, but fully justified, reasons and that
there is still a possibility of earning credit. It is your responsibility to bring pertinent information to the instructor
and to reach agreement on the means by which the remaining course requirements will be satisfied. The
conditions for removal of the Incomplete shall be reduced to writing by the instructor and given to you with a copy
placed on file with the department chair until the Incomplete is removed or the time limit for removal has passed.
A final grade is assigned when the work agreed upon has been completed and evaluated. An Incomplete shall not
be assigned when the only way you could make up the work would be to attend a major portion of the class when
it is next offered. Contract forms for Incomplete grades are available at the Office of the Registrar website.

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Tentative Course Schedule
Table 2. The course schedule, including topics and class activities listed by week
BA-360-3 Class Schedule
Wk # Date Topic Reading Assignment
28-Aug Admi n. / Intro. to Ops & Prod.
1
30-Aug Opera ti ons a nd Producti vi ty Cha pter 1 Intro MyOM La b Due

4-Sep Opera ti ons a nd Producti vi ty Cha pter 2 Cha pter 1 HW due

2
6-Sep Orga ni za ti ona l Stra tegy Cha pter 2

11-Sep Project Ma na gement Cha pter 3 Cha pter 2 HW due

3
13-Sep Project Ma na gement (cont.)

18-Sep Foreca s ti ng Cha pters 4 Cha pter 3 HW due

4
20-Sep Foreca s ti ng (cont.)

25-Sep Exam 1 Chapters 1, 2, 3 & 4 Cha pter 4 HW due

5
27-Sep Sus ta i na bi l i ty & Suppl y Cha i n Cha pter 5s

2-Oct Qua l i ty Ma na gement Cha pter 6 Cha pters 5s HW due

6
4-Oct Qua l i ty Ma na gement (cont.)

9-Oct Sta ti s ti ca l Proces s Control Cha pter 6S Cha pters 6 HW due

7
11-Oct Statistical Process Control (cont.)

16-Oct Proces s Stra tegy Cha pters 7 Cha pter 6s HW due

8
18-Oct Proces s Stra tegy (cont.)

23-Oct Exam 2 Chapters 5s, 6, 6S & 7 Chapter 7 HW due

9
25-Oct Suppl y Cha i n Ma na gement Cha pter 11

30-Oct Suppl y Cha i n Ma na gement (cont.)

10
1-Nov Inventory Ma na gement Cha pter 12 Cha pter 11 HW due

6-Nov Inventory Ma na gement (cont.)

11
8-Nov MRP & ERP Cha pter 14 Cha pter 12 HW due

13-Nov MRP & ERP (cont.)

12
15-Nov JIT, TPS & Lea n Opera ti ons Cha pter 16 Cha pter 14 HW due

20-Nov JIT, TPS & Lea n Ops . (cont.)

13
22-Nov Tha nks gi vi ng Hol i da y

27-Nov Exam 3 Chapters 11, 12, 14 & 16 Cha pter 16 HW due

14
29-Nov Li nea r Progra mmi ng Modul e B

4-Dec Li nea r Progra mmi ng (cont.) Modul e B (cont.)

15
6-Dec Fi na l Exa m Revi ew Mod. B HW due

11-Dec Fi na l Exa m Revi ew Research Paper Due TurnItIn

16 Comprehensive Final Exam Ch 1, 2, 3, 4, 5S, 6/6S, 7,
18-Dec Research Paper Hard Copy Due
(8:00am-10:00am) 11, 12, 14, 16, Mod B

Changes to the course schedule, if any, will be announced in class.

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