HILTI AT GLANCE

We passionately create
enthusiastic customers and
build a better future
THIS IS HILTI

• Founded in 1941 in Schaan, Liechtenstein

• World market leader in fastening and
demolition technology for construction
professionals
• Sales of CHF 5 billion
• 28,000 employees in more than 120 countries
• Direct sales approach:
More than 250,000 customer contacts per day
• 100% family owned: all shares held by the
Martin Hilti Family Trust

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WHAT MAKES US PROUD

Innovation Customers Corporate culture

Approximately 6% of sales More than 1 million buying Development of corporate culture

spent on R&D customers per year
Top 100 applicants More than 250,000
(European Patent Office, 2016) daily customer contacts
On average Around 75% of employees
60 new products annually in direct contact with customers
Customer satisfaction index
> 64% (Net Promoter Score)
as a core competency for over
30 years
Annual investments of more than
CHF 10 million; around 70
internal trainers worldwide
Best multinational workplaces
(Great Place to Work)
Europe: 7th place (2017)
Globally: 22nd place (2017)

Employee satisfaction index of

approximately 70%

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FINANCIAL KEY FIGURES

4,800 700 54.0

4,633 604 53.0
4,600 600 53.0

4,400 500 52.0

4,200 400 51.0

4,000 300 50.0

2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016
3,800 200 49.0
Net sales in CHF million Operating result in CHF million Total equity in % Total equity and liabilities

15.0 22.0 21.0 400

13.0 18.0 360
13.0

11.0 14.0 320

287
9.0 10.0 280

7.0 6.0 240

2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016
5.0 2.0 200
Return on sales (ROS) in % Return on capital employed (ROCE) in % Free cash flow in CHF million

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OUR CORPORATE STRATEGY

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SYSTEM SOLUTIONS FOR CONSTRUCTION
PROFESSIONALS
Measuring Drilling and Cutting and Fastening and Firestop and
Engineering Services
and aligning demolition grinding installation insulation

• Design • Distance • Drilling and • Cutting and • Direct fastening • Construction • Fleet
• Specifications measuring chiseling grinding • Screw fastening chemicals management
• Consulting • Leveling and • Diamond • Diamond technology • Firestop • Repair service
aligning systems systems • Anchor • Lifetime service
• Software
• Detection technology • Delivery service
• Installation • Training and
consulting

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OUR DIRECT SALES APPROACH
Account managers

Software Customer service

specialists

Field engineers Hilti stores

E-business
2016: > 1 billion in sales

Comprehensive customer service with more than 250,000 contacts per day

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OUR SERVICES

• Fleet management:
Lease and manage a tool fleet
• Tool service:
Own repair centers worldwide
• Training and instruction:
Comprehensive application and safety training
• Technical advice:
Phone and on-site consulting, from design
to execution
• Comprehensive online service offering:
Including product availability monitoring,
store locator, etc.

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OUR SOFTWARE SOLUTIONS

• Calculation software for fastening:

Safely design and calculate anchor installations
• BIM and plant design:
Automated, accurate 3D planning for fastenings
in buildings and plants
• Asset management:
General system solution for the organization
and processing of assets
• Firestop documentation:
Detailed reporting and management of
firestop systems
• Software for measuring systems:
Planning and analysis software for layout
and detection tools

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RESEARCH & DEVELOPMENT

• Investment power:
Approximately 6% of sales,
~ 1500 employees
• Development centers worldwide:
Liechtenstein, Austria, Germany,
Hungary, China, India, United States
• Powerful:
On average 60 new products annually,
more than 2000 active patent families
• Important cooperations:
Collaboration with leading international
universities and external R&D partners

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GLOBAL PRODUCTION LOCATIONS

Europe Asia North America

Liechtenstein Germany China India Mexico

Hilti Corporation Hilti GmbH Industriegesellschaft Hilti (Shanghai) Ltd. Hilti Manufacturing Hilti Operaciones
(Schaan plant) für Befestigungstechnik (Shanghai plant) India Private Ltd. de Mexico, S.A.
Consumables (Kaufering plant) Tools Consumables (Matamoros plant)
Consumables Consumables
Hilti (China) Ltd.
Hilti Kunststofftechnik GmbH (Zhanjiang plant)
Austria (Strass Nersingen plant) Consumables Taiwan
Tool components, consumables USA
Hilti Aktiengesellschaft Hilti (PEC Suzhou) Ltd. Racing Point Industry Co., Ltd.
Hilti Seuffer Electronics GmbH Hilti US Manufacturing, Inc.
(Thüringen plant) Consumables Screw technology
Power electronics Consumables
Tools (Joint venture with
(Joint venture with Seuffer GmbH) Panasonic Eco Solutions Power Jau Yeou Industry Co., Ltd.) Intelligent Construction
Eurofox GmbH Tools (Shanghai) Co., Ltd.
HILLOS GmbH Tools LLC
Façade installation systems Tools
Laser measuring systems Laser measuring systems
(Joint venture with Panasonic Corp.) (Joint venture with
(Joint venture with Jenoptik AG)
Trimble Navigation Ltd.)

Hungary
Hilti Szerszám Kft.
(Kecskemét plant)
Consumables

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A HIGH-PERFORMING
GLOBAL TEAM

• More than 28,000 employees

• 124 nationalities in the global team

• 13 nationalities in top management

• 56 nationalities at headquarters

• 23% of team members are women

• 17% of team leaders are women

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HILTI INDONESIA
Hilti Indonesia is an active solution provider for the construction sectors and energy industries.

Construction Sector Energy Industries

Our experience in this sector affords us experiences
& know-how that can be relied upon – particularly in
large scale, residential and commercial building and
infrastructure projects.
Hilti Company Profile | www.hilti.co.id
We are fully supported by our global experts which
adds value for the customers in this industry, from
design phase to completion on major national energy
projects.
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OUR PROJECT LIST
Hilti Indonesia support various construction projects throughout Indonesia. These are some of our portfolio:

• Indonesia One • Bintaro Plaza Residence Breeze Tower

• Agung Sedayu City Apartment • U Residence Karawaci
• Menara Astra • LRT Kelapa Gading
• Pondok Indah Mall 3 • PLBC (Proyek Langit Biru Cilacap)
• OKI Pulp & Paper Mill • Jakarta International Velodrome
• District 8 • MRT CP 103 (All Stations)
• Meikarta Apartment • Yukata Apartment Alam Sutra
• Saumata Apartment • PLTU Tanjung Jati B Unit 5 & 6
• Block A Medco • PLTU Lontar Unit 3 & 4
• Southgate Mall and Apartment • Springwood Apartment Alam Sutra

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ORGANIZATION
• Established in 1996 to exclusively represent Hilti in Indonesia
• Vision to create self-sustainable organization that ultimately be the talent source for HILTI group
• Works hand-in-hand with global and regional Hilti experts
• Works hand-in-hand with Approved Local Applicators with continuous training, inspection, and assessment
• Headquartered in the prominent Cilandak Commercial district in South Jakarta

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OUR PEOPLE
Hilti Indonesia employs 125 talented Indonesians. Two-third of us work very closely with customers and
consultants on daily basis to provide solutions.

Account Managers Customer Services Representatives

Available nationwide to visit customers at their place of For help with product advice, orders, invoicing, and
work, help evaluate job requirements and suggest deliveries, as well as organizing on-site
ways to increase productivity and profitability. demonstrations with account managers.

Engineers & Key Project Coordinator

Hilti Indonesia engineers work directly with design and
engineering consultants to provide expert technical
support and solutions to complex challenges.

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HILTI LIFETIME SERVICE

We provide best tools services to our customers. This year we redefine our services programs:
• 2 Year No Cost available for more than 20 tools that brings customer security from maintenance cost
• 1 Month warranty after charged repair to ensure our repair quality
• 3 Days Repair or FREE* as our commitment to deliver repair process in timely manner

*will be officially launched in August 2018

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WE PASSIONATELY
CREATE
ENTHUSIASTIC
CUSTOMERS
AND BUILD A
BETTER FUTURE

CONTACT US AT:

The Garden Centre level.3 no. 3-11b

Clandak Commercial Estate
Jl. Raya Cilandak KKO 12560
P: 021 789 0850
E: customer-service-id@hilti.com

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