A Bayesian Based Machine Learning Application to Task Analysis
performance to classification algorithms such as ID3
and C4.5. Researchers also might explore implemen-
tation of the Bayesian based model to other service
industries. For example, in health care applications, a
similar tool might be used to analyze tasks performed
by clerks or nursing staff.
CONCLUSION
Bayesian based machine learning methods can be
combined with classic task analysis methods to help
practitioners analyze tasks. Preliminary results indicate
this approach successfully learned how to predict
subtasks from the telephone conversations between
customers and call center agents. These results sup-
port the conclusion that Bayesian methods can serve
as a practical methodology in the field of important
research area of task analysis as well as other areas of
naturalistic decision making.
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