Version Date Author Change

0.1 03rd March Hafsa First Draft

HCL Expense Management

HCL Expense Management Services has been a leader in the Telecom Expense Management (TEM)
industry for more than 20 years. HCL is the trusted TEM provider to Fortune 100 corporations, middle
markets enterprises and telecom.
Professional Services
HCL provides the following professional services on an engagement basis Historical Audits Physical
Inventories Sourcing and Benchmarking Wireless Device.

Levine, Blaszak, Block & Boothby, LLP

Since it was founded in 1993, LB3's team has had the knowledge base and mind-set to guide clients
through a maze of legal, technical, financial, and regulatory issues to close world-class contracts.
Legal and consulting service
LB3 and TC2 create a unique team that combines legal and consulting experience to serve enterprise
users in large domestic and international communications.

Alpine Access
Alpine Access pioneered the home-based, employee contact center model in 1998 to deliver high quality
customer service at a lower cost for brand-conscious companies. They are known for innovation and
operational efficiency.

Tech Caliber Consulting

Tech Caliber Consulting, LLC enables major businesses to get the most usage and power out of their
telecom services and data networks while paying the lowest possible amount to the carriers. TC2 is the
preeminent partner.
Benchmarking services
Because of their continual involvement in large user procurement projects, they are able to view the
competitive marketplace.

Call tracks Limited

Call tracks Limited provides call tracking, ppc call tracking, call tracking, call recording, lead call
tracking, keyword call tracking services to business.
Call Data Analysis
Call data analysis provides useful information about sales, productivity, and lead data about business.
Call recording and staff development Call recording and assist with a host of issues such as staff training
and motivation, as well as fine tuning the customer service.

A1 Teletronics Inc. A1 Teletronics has a 36,000 square foot facility stocked full of telecom gear from
today's top manufacturers. No matter what the telecom needs are they carry current and heritage products,
new or refurbished

AOTMP

AOTMP, an information services company, is a leading authority on driving efficiency and performance
into enterprise fixed and mobile telecom environments.
APQC

Since 1977, APQC has been focused on providing organizations around the world with the information
they need to work smarter, faster, and with confidence. Every day they uncover the processes and
practices.

Network with Peers and Discover Best Practices Through Collaborative Learning Opportunities they
make it possible.

APQC Best-Practice Executive Briefings Bring the latest and most relevant best practices and learning
from APQC experts directly to the customer’s team.

BPA International

With over 20 years experience, over 100 different clients, and millions of observations made worldwide,
BPA International has the experience, knowledge and ingenuity to help achieve the highest possible Call
Center.

Competitive Review™ Call Centre Benchmarking Through their Competitive Review™ they provide
monthly reports comparing the quality of interactions and sales generation in calls at contact centers
around the world

DEVEO

Deveo is a Direct Marketing Agency specializing in the Telecom Industry: Lead Generation, Lead
Nurturing, Contact Data acquisition and update, Email, Meeting Appointment, Trade show appointment
setting, Webinar.

HCL Expense Management

HCL Expense Management Services has been a leader in the Telecom Expense Management (TEM)
industry for more than 20 years. HCL is the trusted TEM provider to Fortune 100 corporations, middle
markets enterprises.

Professional Services HCL provides the following professional services on an engagement basis,
Historical Audits Physical Inventories Sourcing and Benchmarking Wireless Device.

Levine, Blaszak, Block & Boothby, LLP

Since it was founded in 1993, LB3's team has had the knowledge base and mind-set to guide clients
through a maze of legal, technical, financial, and regulatory issues to close world-class contracts.

Legal and consulting service LB3 and TC2 create a unique team that combines legal and consulting
experience to serve enterprise users in large domestic and international communications.

References:

http://www.jazdcommunications.com/commtech/leaf/Call-Center-Management/Call-Center-
Services/Benchmarking.htm?page=1