SILLIMAN UNIVERSITY

DUMAGUETE CITY

COLLEGE OF BUSINESS ADMINISTRATION

OFFICE SYSTEMS ADMINISTRATION DEPARTMENT

MIDTERM EXAM

OM 48E
Office Systems Administration

1ST Semester, S.Y. 2019-2020

Instruction: Please read all questions carefully and make sure you understand
the facts before you begin answering. Write legibly and be as concise as possible.

I. Identification

1. This tool is used to know whether the flow of work in an organization is

ideal or whether there is scope for improvement.
2. This serves as a guiding principle used to set direction in an organization.
It can be a course of action to guide and influence decisions.
3. This refers to interrelated procedures necessary to achieve a well defined
goal.
4. Similar to a letter, this is sent via the internet to a recipient.
5. This refers to a comprehensive text that details every aspect of company
policy, the procedures for following those policies and the form needed
to complete each process.
6. This refers to the varied computer machinery and software used to
digitally create, collect, store, manipulate, and relay office information
needed for accomplishing basic tasks.
7. This type of mail can be received as packets/parcels via the postal
department, courier or via hand delivery at a certain receiving point
outside the office.
8. This applies to the safeguarding of important records that
document decisions, policies, financial activities and internal controls.
9. This pertains to a folder or box for holding loose papers that are typically
arranged in a particular order for easy reference.

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 10. This characteristic of a well-designed system refers to the ability to
absorb changes in environmental conditions or input factors, and the
ability to accommodate exception.

II. Enumeration

1 - 3. Three (3) stages undergone by all outgoing mail (in order)

4 - 6. Three (3) characteristics of a well-designed system
7 - 10. Four (4) advantages of using electronic mail
11 - 15. Five (5) methods of filing

III. Essay (5 points each)

1. Why is policy important to an organization?

2. What makes an efficient records retention system?
3. What do you think is the largest challenge when it comes to office
automation?
4. Why should organizations have a good filing system?
5. As a department manager, what type of internal message would you use
to inform your department that the new Vice President has been hired and
will start next Monday?

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