Trainee Associate (Retail) Trainer Guide

Trainers (Leader’s) Guide (Manual) for

Trainee Associate (Retail)

Version 1.0.0

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Trainee Associate (Retail) Trainer Guide

Table of Contents
Course Details-------------------------------- ------------------------------------------------03

Key Competencies----------------------------------------------------------------------------04

Module wise duration-----------------------------------------------------------------------05

General Instructions for trainer-----------------------------------------------------------06-07

Session Plan for each module--------------------------------------------------------------08

Notes---------------------------------------------------------------------------------------------12

Required Technical Knowledge------------------------------------------------------------13

Feedback Form---------------------------------------------------------------------------------14

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Trainee Associate (Retail) Trainer Guide

Course Details
Course Name- Trainee Associate
This course is designed for up grading the knowledge and basic skills to take up the Job of
“Trainee Associate” in ‘Retail’ sector. All the activities carried out by Trainee Associate are
covered in this course. Upon successful completion of this course the candidate will be eligible
to work as Trainee Associate.

This course is designed to provide the necessary knowledge and skill inputs for Trainee
Associate to work in an organized and disciplined manner by following safe working practices,
good housekeeping, effective communication, documentation and work ethics. Knowledge
inputs are provided through participative lectures and other training ‘methodologies like group
discussion, role play and other activities to ensure effective learning. The methodology
followed to impart the skill in managing the store is on the job training under guidance, The
trainer can suitably modify them to suit the tools, machines and other equipment available in
the company, where the training is being imparted, Formative assessment is carried out by the
trainer as per the schedule in the assessment guide and summative assessment is carried by
external assessor.

Courseware consists of the following as per NSDC guidelines:-

• Curriculum
• Trainers Guide
• Participants guides
• Assessment Guides
• Training Guides

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Trainee Associate (Retail) Trainer Guide

1. Key Competencies

Key Competencies are derived from the QP.

Upon Successful completion, the learner will be able to-

• To display stock to promote sales

• To plan and prepare visual merchandising displays
• To dress visual merchandising displays
• To dismantle and store visual merchandising displays
• To prepare products for sale
• To promote loyalty schemes to customers
• To keep the store secure
• To maintain health and safety
• To keep the store clean and hygienic
• To provide information and advice to customers
• To create a positive image of self & organization in the customers mind
• To work effectively in your team

Course Duration
No. of Days: 30

No. of hours per day: 4

Total number of hrs: 120

Total Theory hrs: 60

Total Practical hrs: 52

Total no of hrs for assessment: 8

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Trainee Associate (Retail) Trainer Guide

Eligibility Criteria
NSQF level: 2

Min. Education qualification: 5th

Max. Education qualification: N.A

2. Module Wise Duration

S. Topic/ Module Duration (hrs) Key Learning Corresponding

No Outcomes NOS Code

Theory Practical
1 To display stock 4 12 This unit applies RAS / N0105
to promote sales to individuals who
display stock to
promote sales in
retail operations
as Prepare display
areas and goods in
a retail store; Set
up and dismantle
displays in a retail
store; Label
displays of stock in
a retail store
2 To plan and 4 8 This unit applies RAS / N0106
prepare visual to individuals to
merchandising plan and prepare
displays visual
merchandising
displays in retail
operations as
Interpret design
briefs for retail
displays; Get hold

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Trainee Associate (Retail) Trainer Guide

of merchandise
and props to be
featured in retail
displays
3 To dress visual 4 8 This unit applies RAS / N0107
merchandising to individuals to
displays dress visual
merchandising
displays in retail
operations. It
include dress in-
store displays
based on
guidelines; Dress
window displays
based on
guidelines;
Evaluate and
improve retail
displays
4 To dismantle and 4 8 This unit applies RAS / N0108
store visual to individuals who
merchandising dismantle and
displays store visual
merchandising
displays in retail
operations as
Dismantle retail
displays; Store
equipment, props
and graphics for
retail displays
5 To prepare 4 8 This OS describes RAS / N0109
products for sale the skills and
knowledge
required to
effectively
prepare products
for sale.
6 To promote 4 4 This unit applies RAS / N0118
loyalty schemes to individuals to
to customers promote loyalty
schemes to
customers in retail
operations as
Explain to
customers the
features and
benefits of the

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Trainee Associate (Retail) Trainer Guide

loyalty scheme;
Gain customer
commitment to
the loyalty
scheme
7 To keep the store 4 4 This unit applies RAS / N0119
secure to individuals to
keep the store
secure in retail
operations i.e.
Identify and
report security
risks
8 To maintain 4 4 This unit applies RAS / N0121
health and safety to individuals to
maintain health
and safety in retail
operations as
Identify and
report accidents
and emergencies;
Protect health and
safety as you
work; Lift and
handle goods
safely
9 To keep the store 4 4 This unit applies RAS / N0123
clean and to individuals to
hygienic keep the store
clean and hygienic
in retail
operations as
Keep work
surfaces clean;
Get rid of waste
and litter;
Maintain personal
hygiene
10 To provide 4 4 This unit applies RAS / N0124
information and to individuals to
advice to provide
customers information and
advice to
customers in retail
operations as
Provide
information and
advice to meet the
needs of

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Trainee Associate (Retail) Trainer Guide

customers; Help
customers sort
out complaints
11 To create a 4 4 This unit applies RAS / N0130
positive image of to individuals to
self & create a positive
organization in image of self &
the customers organization in the
mind customers mind in
retail operations
as Establish
effective rapport
with customers;
Respond
appropriately to
customers;
Communicate
information to
customers
12 To work 4 4 This unit applies RAS / N0137
effectively in your to individuals in a
team Retail
environment who
are required
within their job
role to work as
part of a team or
to work
cooperatively with
other teams
where no
reporting
relationship is in
place.

Refer assessment guide for actual hours. Maximum 4 hrs allotted for formative assessment and 3 hrs for
summative assessment.

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Trainee Associate (Retail) Trainer Guide

3. General instructions for Trainers

Pre Training:

• Trainer is provided with the training content for reference. For e. g. the topics you have
to train in this program.
• Before leaving for the training site Trainer should make sure that the trainees have
been informed about the training.
• Trainers should make sure they have route map to reach the training site without any
difficulties
• By any chance if Trainer is getting delayed make sure that he/she should inform the site
supervisor that you are getting delayed.
• As soon as the Trainer reaches the training site he/she should meet training
coordinator/ supervisor (to make sure of the training facilities are available-onsite,
offsite).
• Please make sure you have all the required training tools and materials for conducting
the training session (learning cards, sketch pens, raw materials etc.).
• Check your training equipments such as laptop, projector and camera, relevant tools
(depending on the training site).
• Reach 15 minutes before to arrange for the training session

During the training

• Start the session with an icebreaker to settle the participants for the session.
• Welcome and Recap the previous days learning s and clarify the doubts if any.
• Mark attendance for the trainees at the beginning and the end of the training
• Follow the session plan strictly.
• Encourage the trainees to ask questions, explore ideas etc.

Close the session with positive strokes

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Trainee Associate (Retail) Trainer Guide

Specific instructions for Trainers - Course

• Use case stories (live examples) pertaining to the respective course training.
• Stop and check in between the sessions whether the learners are learning!!
• Ask the participants to draw a simple action plan with respect to the course to
implement the learning's from the days training program.
• Use current version of the curriculum/training package linked from the Course training
manual of TP course page.
• Ensure the delivery and assessment strategies are consistent with those outlined in the
Course Training and Assessment Strategy.
• Discover how to Anchor positive states to gestures, words and pictures pertaining to
course trade during the onsite training.
• Appropriate paper based document repository with respect to course should be used.
• Assess group and individual needs verbally (actively listening) and/or in writing.
• Establish trust worthiness with the group
• Establish ground rules and/or reiterate them as needed, modeling and protection of
confidentiality, demonstrating consideration for others feelings, and acknowledging
occasions when trainees may have unintentionally broken a ground rule or offended
someone.
• Acknowledge in advance possible feelings or differences of opinion that a session may
generate.
• Trainer should get away from unclear thinking and unclear structure before they start
the presentation.
• Trainers must communicate effectively with any audience, energy, voice and presence,
reputation and power.
• Become less dependent upon content and script, freeing up your creativity and passion.

Post training:

• Share/Report the observations found in the training site with the concerned person
(coordinator/supervisor)
• Record on-going formative assessment results.

Tips for trainer

• Be energetic while introducing yourself to trainees
• Be aware of the timing required to complete the activity
• Training material should be used at the right time and in the right way
• Maintain the flow of the module from start to Finish
• Making sure that trainees are comfortable and eager to learn.

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Trainee Associate (Retail) Trainer Guide

Notes
Use the blank space provided below to make important notes based on your
understanding of the modules
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Trainee Associate (Retail) Trainer Guide

Feedback Sheet

Questions Rating

Excellent Good Avg. Poor

How well did the trainer interact with the trainees?

How well did the trainer clarify the doubts?

Was language used by the trainer simple and clear?

How friendly was the trainer?

How successful was he in making session lively?

Was the content easy and clear to understand?

How good was the learning material?

How well is it related to application at work?

Was it easy and clear to understand?

Was the place of learning comfortable and easy?

How well did it help to improve your attitude towards

learning?

How was the overall effectiveness of the training?

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