Emotional Intelligence

Understanding Emotional Resonance

for Leadership Development

Presented by: Mick Lavin

MBA, Dip. Executive Coaching
 Emotional Contagion

Research shows that if you spend enough time with

people, their emotions will actually rub off on you.
 What are Emotions
• Typically they are a response to events of
concern, triggering physiological and
psychological changes in the person that
motivate behaviour.

• How are you feeling?

– Happy, Sad, Angry, Frustrated, Satisfied, Shocked,
Thoughtful, Surprised, Fearful, …
 The Science Bit!
• The next few slides will focus on the basics of
the brain science involved in Emotional
Intelligence
 Mirror Neurons
• Emotions are contagious
Limbic Connection
 Triggers:
Thoughts / Feelings / Behaviours
Amygdala Hijack
 Emotion Trumps Judgement
• Rotman school of management research
suggests that people that are Emotionally
Intelligent are protected from biases based on
their ability to recognise where their emotions
originate – a frustrating drive to work for
example.
 Do You:
• Recognise your emotions?
• Register others’ emotions?
• Figure out what is triggering your emotions?
• Manage emotional information?

• High EI helps leaders manage their emotions

and the emotions of those around them.
 Why Employers Value EI?
In order of importance, employers say it’s because
those with high EI…
1. Usually remain calm under pressure
2. Resolve conflict effectively
3. Are empathetic to their colleagues – and act as
such
4. Lead by example
5. May put more consideration into business
decisions
Phineas Gage
 Understanding!
• Let’s find out a little more about how
Emotional Intelligence can help us out!
 EI Theorists
• Three main schools of thought:
– Mayer, Salovey, & Caruso: MSCEIT – ability based
model
– Daniel Goleman, Richard Boyatzis: (ESCI) – trait
and ability model
– Reuven Bar-On: EQ-I – ability based model
 Goleman’s Definition
• Daniel Goleman defines EI as 12 (or 19)
competencies in four distinct areas of ability:
Self-awareness Social awareness
• Emotional self-awareness • Empathy
• Organizational awareness

Self-management Relationship management

• Emotional self-control
• Achievement orientation
• Positive outlook
• Adaptability
• Influence
• Coach and mentor
• Conflict management
• Inspirational leadership
• Teamwork
 Recognising your Mood State:
Emotional Self-Awareness
• What frame of mind are you in?
– Happy?
– Sad?
– Confident?
– Confused?
– Frustrated?
– Angry?
• What bias will you bring to a negotiation, a
decision?
 Managing your Mood State:
Emotional Self-Management
• Am I happy, sad, anxious, angry, engaged,
disengaged, etc.?

• Self-management competencies
• Emotional self-control
• Achievement orientation
• Positive outlook
• Adaptability
 Understanding the Environment:
Social Awareness
• Empathy
• Organizational awareness
 Interacting:
Relationship Management
• Influence
• Coach and mentor
• Conflict management
• Inspirational leadership
• Teamwork
 Tying it all together:
Leadership Resonance
• Why would my emotions affect others?
• How am I affected by other peoples
emotions?

• Can I step into someone else’s shoes to

understand how they may be emotionally
involved?
 Tips for improving EI
• Be mindful of non-verbal communication
– Facial expressions and movements
– Body language
– Gestures
• Reduce Stress
• Stay connected to your emotions
• Practice effective conflict resolution
– Choose your words carefully
– Keep the conversation centred on the present
– Be ready to forgive or otherwise peacefully end the conflict
• Stay positive
 Tips for improving EI (2)
• Sleep
• Caffeine
• Meditate
• Reflect / Journal
• Understanding physiological/bodily signs
• Understanding Emotional states within yourself
• Understanding Emotional states within others
• Understand your values
 Better Decisions
• We make better decisions when we act on information
from our feelings, our instincts, and our intuition, as
well as on information coming from our rational
intellect. It is our emotional brains, after all, that allows
us to access memory and assign weight or preference
to the choices we face at work and in our personal
lives. It is our Emotional Intelligence that guides us in
controlling or accessing emotions when we must adapt
to change, get along with others, or deal with stress.
Performance and leadership in any organizational
setting are both influenced by EQ
• Source: The Science Behind Emotional Intelligence, Emily A. Sterrett, Ph.D. 2014, HRD Press, Inc.
 Additional Reading
• Papers/Articles:​
– Emotional Intelligence (Baywood Publishing: Mayer and Salovey; 1990)​
– Primal Leadership: The hidden driver of great performance (HBR: Daniel
Goleman, Richard Boystzis, and Annie McKee; 2001)​
– Competencies as a behavioral approach to Emotional Intelligence (Journal of
Management Development: Richard Boyatzis; 2009)​
– What Makes a Leader (HBR: Daniel Goleman; 1998)​
– Do you Know What your Emotional IQ is? (Maricopa Association of
Governments: James Bourney, Athena Miller; 2001)​
– Emotional Intelligence: Sine Qua Non of Leadership or Folderol? (Academy of
Management Perspectives: Frank Walter, Michael S. Cole, and Ronald H.
Humphrey; 2011)​
– Emotional Intelligence and Leadership Development (Public Personnel
Management, Vol 41 No. 3: Golnaz Sadri, PhD; Fall 2012)​
– Emotional Intelligence and social-Emotional Learning: An Overview
(Psychology Research: Anamitra Basu, Martial Mermillod; September 2011)​
•
 Additional Reading (2)
• Papers/Articles (contd):​
– 3-D Chess: Boosting Team Productivity through Emotional Intelligence (HBR: Steve Barth)​
– Rhetoric or Remedy? A Critique on Developing Emotional Intelligence (Academy of
Management Learning & Education: Dirk Lindebaum; 2009)​
– The Neural Basis of Key Competencies of Emotional Intelligence (Proceedings of National
Academy of Sciences: Frank Krueger, Aron K. Barbey, Kevin McCabe, Maren Strenziok,
Giovanna Zamboni, Jeffrey Solomon, Vanessa Raymont, and Jordan Grafman; 2009)​
– The Role of Personality Traits , Core Self-evaluation, and Emotional Intelligence in Career
Decision-making Difficulties (Journal of Employment Counseling: Annamaria Di Fabio, Letizia
Palazzeschi, and Reuven Bar-On; 2012)​
•
• Books:​
– Emotional Intelligence: Why it can matter more than IQ (Daniel Goleman; 1995)​
– Becoming a Resonant Leader: Develop your Emotional Intelligence, Renew your Relationships,
Sustain your Effectiveness (Annie McKee, Richard Boyatzis; 2008)​
•
• Resources:​
– EI Consortium: www.eiconsortium.org
– http://www.unh.edu/emotional_intelligence/​
 Additional Reading (3)
• Cultural Influence​
– Individualist vs. Collectivest cultures​
Lecture series: Influence – Professor Kenneth G.
Brown of The University of Iowa​
Geert Hofstede: Cultural Dimensions Theory​

– Culture Influence on Emotional Intelligence: An

Exploratory Study (Academy of Management
Annual Meeting Proceedings: Marjaana Gunkel,
Christopher Schlaegel, Robert L. Engle; 2013)​