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For searching any Kb articles, type the prefix, give a space, then type windows xp in quotes, then give

a space and th
particular error message or if any keywords is related to any particular issue, type the phrase in quotes. For example
1) kberrmsg "windows xp" "STOP 0x000000ED"
2) kberrmsg "windows xp" "Asms"
Query word
WINDOWS KEY WORDS

kbBackup
kbDefrag
kbDisasterRec
kbDualBoot
kbenable
kbEnableHear
kbEnableLearn
kbEnableMove
kbEnableSight
kbenv
kbEvent
kbEventLog
kbFax
kbformat
kbkern32dll
kbKernBase
kbRD
kbRegistry
kbRPC
kbSafeMod
kbScanDisk
kbshell
kbsound
kbSysPrepTool
kbSysSettings
kbTimeServ
kbVirtualMem
kbwindowsupdate
kbWinsock

TOPIC OF ARTICLE KEYWORDS

kbAppCompatibility
kbConfig
kbdisplay
kberrmsg
kbgraphic
kbHardware
kbinterop
kbmm
kbMobility
kbprint
kbproof
kbRepair
kbsetup
kbui
kbUpgrade
kbUSB
kbvirus
kbwizard

TOPIC OF ARTICLE KEYWORDS

kbBug
kbFAQ
kbfile
kbfix
kbhowto
kbinfo
kbprb
kbtshoot
kbusage
kbWebCastSupport

SECURITY-RELATED KEYWORDS

kbQFE
KbSECBulletin
kbSecurity
KbSEC

INTERNET KEYWORDS

kbCookie
kbFTP
kbHttpRuntime
kburl
kbWebBrowser

NETWORKING KEYWORDS

kbActiveDirectory
kbDCPromo
kbDHCP
kbDNS
kbFirewall
kbGPO
kbGRPPOLICYinfo
kbGRPPOLICYprob
kbnetwork
kbStorageMgmt
kbTermServ
MESSAGING KEYWORDS

kbExchangeOWA
kbTransport
kbaddressbook
kbreceivemail
kbsendmail
kbemail
kbBTSmessaging

DATABASE KEYWORDS

kbDatabase
kbDTC
kbJET
kbOracle

DEVELOPER KEYWORDS

kbActivexEvents
kbActiveXScript
kbAPI
kbCompiler
kbCOMPlusLCE
kbComPlusQC
kbCtrl
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kbDirect3dIM
kbDirect3dRM
kbDirectDraw
kbide
kbJAFC
kbJava
kbJavaFAQ
kbJDBC
kbJNative
kbMSHTML
kbProgramming
kbRemoting
kbSample
kbWebServices
kbXML

WINDOWS COMPONENTS KEYWORDS

Vfw
Wps
Wss
Msvoice
ScanDisk
DiskMem
ISVCompress
LFN
MWAV
MWBackup
AWFax
RAS
WinComm
WinDrvr
WinMem
WinShell
WinMIDI
WinTTF
WinPNP
WinTAPI
WinPlus
Dun
Drvspace
WinFat32
WinGame
SysInfo
Multimon
WinAPM
WinBatch
WinBoot
Winprint
Netclients

ERROR MESSAGE QUERY WORDS

GPF
UAE

MISCELLANEOUS COMPONENT QUERY WORDS

3rdPartyNet
MSNets
NetUtils
NDIS3x
NDIS2
NETHW
AppsComp

MICROSOFT NETWORK QUERY WORDS

msnsignup
msnconnect
msnbbs
msnchat
msnmail
msnnav
msninterop
msnsetup
msnaccount
msninternet
msnother

HAT ARE USED FOR ENCARTA AND BOOKSHELF ARTICLES THAT APPLY TO MSN

msn_encarta
msn_bookshelf

information was pulled up with the help of the article, Article id 242450
ype the prefix, give a space, then type windows xp in quotes, then give a space and then if you find any keywords, in
ny keywords is related to any particular issue, type the phrase in quotes. For example
OP 0x000000ED"

Description

Creating or restoring backups


Microsoft Defragmenter
Disaster recovery
Dual booting
Accessibility: information
Accessibility: hearing features
Accessibility: learning features
Accessibility: movement features
Accessibility: sight features
Windows environment
Events event models custom events
Event logging
Fax
Formatting
Kernel 32 errors in Windows
Kernel/Base issues
Remote Desktop
Windows registry
Remote procedure calls
Safe Mode
Microsoft ScanDisk
The Windows shell that lets users group-start and otherwise control applications
Sound/audio
Microsoft Systems Preparation Tool
Operating system setup and registry settings
W32 time service
Virtual memory
Windows Update
Communication sockets such as NET Winsock and MFC Socks

Application compatibility
Configuration after initial setup
Displaying information on a monitor
Error messages and error message follow-up information
Graphics
Hardware
Operation between applications
Multimedia
Mobile Information Server and ActiveSync
Printing
Spelling and grammar checking tools
Repair processes and tools
Setup
Configuring the user interface
Upgrading or migration
Universal serial bus
Viruses and macro viruses
Using wizards

Product does not work according to the specification


Frequently asked questions
Contains a link to a software library (softlib) file
Discusses a fixed bug
Contains step-by-step examples or procedures
Informational article that does not include procedures
A problem that is by design or that is the symptom of a problem
Troubleshooting
Product instructions
Contains a link to a WebCast

Microsoft software updates


Security bulletins
Security
Vulnerability Known software vulnerabilities

Browser or operating system cookies


File Transfer Protocol
HTTP Runtime
Contains a link to Internet Web site
WebBrowser

Windows NT Active Directory


DCPromo.exe (the promotion process on a domain controller)
Dynamic Host Configuration Protocol
Domain Name System (DNS)
Firewalls
Group Policy objects
Group Policy information for Windows 2000
Group Policy problem on Windows 2000
Networking
Storage management
Terminal Server
Outlook Web Access integrated with Exchange
SMTP and MTA
Address book issues
email receipt issues
email sending issues
General email category
Microsoft Biz Talk Server messaging

Database
Microsoft Distributed Transaction Coordinator (DTC)
JET database
Oracle products and technologies

COM Events
ActiveX Scripting
Application Programming Interface (API)
Compiler
COM+ Loosely Coupled Events
COM+ Queued Components
Programming or use of OCX or Windows controls
Content related to Distributed Component Object Model
Direct3D-Immediate mode
Direct3D-Retained mode
Direct Draw APIs
IDE
Java Application Foundation Classes
Java programming/usage
Java Technologies frequently asked questions
Java Database Connectivity
Native Java method
Microsoft HTML Rendering Control
Programming
.NET Framework remoting namespace objects and classes
Contains compilable code samples
Microsoft Web services
XML

Microsoft Video for Windows


Microsoft Windows Printing System
Microsoft Windows Sound System
Microsoft Voice
Microsoft ScanDisk
Disk/Memory Management
Third party disk compression
Long file name
Microsoft AntiVirus for Windows
Microsoft Backup for Windows
Microsoft At Work PC Fax
Remote Access Services
Windows communications/serial
Windows driver-related information
Windows memory
Windows Shell issues
MIDI
TrueType font issues
Plug and Play issues
Telephony issues
Microsoft Plus!
Dial-Up Networking
DriveSpace
FAT32
Games that are included with Windows
Microsoft System Information Tool issues
Multiple Monitor issues
Advanced Power Management (APM) issues
Batch files
Windows Startup issues
Microsoft Windows Printing issues
Network client

General Protection Fault


Unrecoverable application error

UERY WORDS

Third party network issues


Microsoft network issues
Network protocol utilities
NDIS 3.x protocol issues
NDIS 2 protocol issues
Network hardware issues
Application compatibility issues

Sign-up issues
Connection modem and access issues
Bulletin board issues
Chat issues
E-mail issues
Navigation issues
Interaction with Windows 95 issues
Setup and upgrade issues
Customer account issues
Internet issues
Issues that are not covered by other MSN keywords

KSHELF ARTICLES THAT APPLY TO MSN

Information that is related to Encarta on MSN


Information that is related to Bookshelf on MSN

he article, Article id 242450


TITLE
xph/set/cyclic redundancy check While installing windows xpH
How to install or upgrade to Windows XP
During Clean install, error, "page fault in non-paged area" or "bad pool caller
Setup Cannot Upgrade Some Settings" Error Message When You Reinstall Windows XP
After you upgrade to Windows XP or to a Windows XP service pack, one of your computer’s hardware devices may fa
XPH/SET/How to activate on clean install if XP was installed on more than one computer
Clean Installation of windows xp
Parallel Installation of windows xp
To do clean install and Preserved data
XPP Clean Install from OEM Dell Recovery CD
XPH/SET/How to activate on clean install if XP was installed on more than one computer (Important)
Windows XP - Recover Data by Slaving Drive (copying from another hard disk drive)
XP Home Edition/ Installation Blocking Issues:
clean install from XPHome CD not available
New Installation vs Clean Install w/o qualifying media
Win XP Pro\Using upgrade CD for a clean install
Default Startup Services in Windows XP Professional
PQ316941: Clean Install of Windows XP
setup of XP fails with error code: 7
Windows XP : Line 1 of hivesys.inf is corrupted
XP setup reboots at 34 min and hangs (NOTE)
System Restore after installing Service Pack 1 causes a blue screen error
Stop 0x0000007F Windows XP
Printer cannot be found by XP during install.
Clean installing XP gives error during hardware
Errors during install of XP or After install, XP functions not working consistently - erratic behavior - on older computer
WinXP\setup\cannot install home over pro
Error 1705 during the install of Office XP
WinXP: forgot Administrator password so unable to repair install or in-place install XP.
Windows XP cd install will not delete partion,
XPH/SETUP/corruption error messages when trying to install xp
Printer cannot be found by XP during install.
Setup cannot locate the Windows installation you want to upgrade" error message
Security Accounts Manager Initialization Failed Error Message When You Start Windows XP
How to perform an in-place upgrade (reinstallation) of Windows XP
Windows XP Home Setup/Fatal error
The file 'Asms' on Windows XP Professional CD-ROM is needed error message when you install Windows XP
How to troubleshoot "Stop 0x0000007B" errors in Windows XP
You receive a "Windows XP Setup is incompatible with this version of Windows" error message when you install Windows XP
Setup may restart during the hardware detection phase of Windows XP installation
Setup cannot create a temporary folder" error message when you try to upgrade to Windows XP
How to partition and format a hard disk in Windows XP
Windows XP Setup Cannot Continue

XP SP2
Updating your computer is almost complete" on every reboot after SP2 install
Error msg: The fix is already installed
Install fails at extracting files
SP2 Setup Error -- Failed to Install Catalog Files
After install SP2 there is a blank screen after first reboot
XPP/SP2/SETUP/Unable to install SP2, gets access denied while installing on fxsapi.dll
unable to install SP2
xpp\sp2\installing sp2 cannot install sp2 gets erro access denied while installing from cd
Winlogon error when trying to install SP2 for Windows xp
Unable to install Windows XP SP2 Service Pack - You do not have permssions to update Windows XP
Access denied while installing service pack2
When Installing service pack2 reports error running script sp2_ser
Installing sp2 error INSTALL ERROR 800703E7
SP2 Error Message:/ 128 bit encryption not found
Failed To Install Catalog Files
install sp2 errored out: ISQL.EXE could not be executed
XPSP2 installation flashed but did not start
Updating your computer is almost complete" on every reboot after SP2 install
Install fails at extracting files
Install fails with errors indicating that Sp2 is not installed
Some Windows Components May Not Be Updated When You Install a Windows Service Pack
Ms Windows xp sp2 is not available to install from windows update And is not offered by automatic updates
To Install service pack2
You receive a "Windows XP Setup is incompatible with this version of Windows" error message when you install Windows XP
This Service Pack requires the machine to be on AC Power before setup starts error message when you install Windows XP S
Error 8007F0CC when installing Windows XP Service Pack 2
Windows SU0013 error during setup after fdisk &
Troubleshooting problems in Windows XP using Windows XP Setup
Your connected USB floppy disk drive does not work when you press F6 to install mass storage drivers during a Windows XP
How to troubleshoot problems during installation when you upgrade from Windows 98 or Windows Millennium Edition to Windo

UPGRADE WINDOWS XP

How to prepare to upgrade Windows 98 or Windows Millennium Edition to Windows XP


An Unexpected Error (768) Occurred at Line 5118@ind:Xp\Client\Boot\Setup\Setup.c Error Message During Windows XP Setu
How to troubleshoot problems during installation when you upgrade from Windows 98 or Windows Millennium Edition to Windo
Stop 0x0000000A Irql_Not_Less_or_Equal Error Message During Windows XP Upgrade
Error Message: Setup Cannot Continue. Please Contact Microsoft Technical Support. (Error: 3E6h)
List of Fixes That Are Included in the Windows XP Dynamic Update 1.3 Package
List of Fixes That Are Included in the Windows XP Dynamic Update 1.2 Package
List of Fixes That Are Included in the Windows XP Dynamic Update 1.1 Package
You cannot start programs when your computer is infected with the SirCam virus
Missing Data or Program Settings After Upgrade to Windows XP
Setup encountered message relating to user account and name issues for above error
Missing Data or Program Settings After You Upgrade to Windows XP
When Windows starts, data may be missing or you may not be able to access data that is stored in your user profile folder. Th
How to Restore the Disabled Startup Programs After an Upgrade from Windows 98 or Windows Millennium Edition
Uninstall Option Not Available Error Message When You Upgrade Your Computer to Windows XP
NTLDR is missing error message when you install or upgrade Windows XP over Windows 95, Windows 98, or Windows Millen
Passwords Are Lost After Upgrading to Windows XP
Upgrade Advisor Reports a Blocking Issue with SecuRemote When You Upgrade to Windows XP
Error messages appear during upgrade from Windows Me or Windows 98 to Windows XP
setup failed to remove, fatal error, stop error are errors for above error message
How to install or upgrade to Windows XP
Cookies Lost After Upgrading to Windows XP
D:\i386\win9xupg\w95upg.dll Error Message When You Attempt to Upgrade to Windows XP
Older Version of IomegaWare Causes Error Message After You Upgrade to Windows XP
Activation Timeframe Behavior When You Upgrade from the Evaluation Version of Windows XP to the Retail Version
Modem Does Not Work After You Upgrade a Hewlett Packard Pavilion Computer to Windows XP
Device Manager Reports WAN Miniport Error on Sony PCG-F370 Portable Computer After Upgrade
ARTX Driver Is Displayed in Device Manager Twice After You Upgrade to Windows XP
Network Adapter Settings May Be Lost After You Upgrade to Windows XP
The Computer Reboots in the "Installing Devices" Section During a Windows XP Upgrade
Cannot Start Roxio Easy CD Creator EZCD Version 5.02 After You Upgrade to Windows XP
Citrix MetaFrame and ICA Clients Prevent Upgrade to Windows XP Professional
Dial-Up Networking Connections Do Not Work After Upgrade to Windows XP
Stop 0xc000221 Error Message When You Upgrade to Windows XP
Windows Messaging Errors After You Upgrade to Windows XP
Upgrade to Windows XP Generates Error Message "Code 28" About Windows Sound System Drivers283783
Unimodem Devices May Remain in Device Manager After Upgrading to Windows XP
Data loss occurs after you reinstall, repair, or upgrade Windows XP
Toshiba 5005 Portable Computer Stops Responding During Upgrade from Windows XP Home Edition to Windows XP Profess
Black screen on startup after you upgrade to Windows XP Professional
Bad Image Checksum Error When You Upgrade to Windows XP
BellSouth DSL Connection Is Lost After You Upgrade to Windows XP
Error Message When You Upgrade to Windows XP: Migisol Caused an Error in KERNEL32.DLL 316502
Document Failed to Print Error Message After You Upgrade to Windows XP
Setupapi.dll file appears to be corrupt error message when you try to upgrade to Windows XP
Computer Automatically Restarts After You Upgrade to Windows XP
STOP 0x0000007E error message after you upgrade to Windows XP
Troubleshooting America Online in Windows XP
Bonzi Buddy Does Not Talk After You Upgrade to Windows XP
STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME Error Message When You Restart Your Computer or Upgrade to Win
Infrared Data Transfer Does Not Work in Windows XP
Fatal Error. An Error Has Been Encountered That Has Prevented Setup from Continuing Error Message During Windows XP S
Error 721, "Error 678," "Error 691," or "Error 777" error message when you try to establish a dial-up connection after you upgra
Computer Stops Responding After Upgrade from Windows 98 or Windows Me
AC Link Modem Does Not Appear in Device Manager After Upgrade from Windows Me to Windows XP
Internet Access Is Restricted After You Upgrade from Windows Me
The Computer Is Stuck in a Restart Loop After You Upgrade from Windows 98 or Windows Me
Error Message: Setup Cannot Uninstall Windows XP Because the Backup Image Was Created in the Future
Error Message: Windows could not start because the following file is missing or corrupt

Windows SU0013 error during setup after fdisk &


Error states that MS Exchange, Outlook module
Microsoft printing upgrade pack from Microsoft Corporation failed
The microsoft WIA upgrade pack from microsoft corporation failed. setup cannot process this upgrade pack
XPH\ Upgrade to Xp Pro - You version of Windows is newer than...
HOW TO: Install Windows XP on a Computer That Has Less Than 64 MB of RAM

You receive a "The product key used to install Windows is invalid" error message

How to start the Windows XP uninstallation process from a command prompt

"Fatal Error. An Error Has Been Encountered That Has Prevented Setup from Continuing" Error Message D

How to uninstall Windows XP and revert to a previous operating system


ARTICLE ID
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This data may include Start menu shortcuts, items in the Startup group, items in your Desktop folder, e-mail messages, or documents, pictu
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282401

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303661
sages, or documents, pictures, or music files that are stored in the My Documents folder
XPSP2:Wise Uninstall - Could not open INSTALL.LOG file.
MSNTS: You cannot install Microsoft updates or service packs: "Setup could not verify the integrity of the file" error message
XPH/issue: Setup cannot uninstall windows xp be
XPH/Setup/Want to uninstall the SP2 beta version
HOW TO: Uninstall Windows XP from Home back to Professional
Windows XP upgrade - Gateway - Uninstall Norton
GoBack causes stop error 0x6b with XP uninstall.
cannot uninstall Windows XP because the backup
Windows XP aborts uninstallation of McAfee Anti
Windows XP: Uninstalling XP Professional when no uninstall option is available.
Can't uninstall Windows XP because of hard drive configuration has changed
Uninstall a Clean Installation of Windows XP.
Windows xp uninstall cannot create directory
Windows xp uninstall cannot create directory

SERVICE PACK 2
To Uninstall service pack2
XPSP2/Slow Performance or Computer will not Start After Manual Uninstall of SP2
How to Manualy remove/uninstall Service Pack 2(SP2)
XPSP2:Wise Uninstall - Could not open INSTALL.LOG file.
SOX040702700025
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SOX011204700006
SOX040406700101
SOX040509700015
SOX011116700079
SOX020220700151
SOX020603700144
SOX020518700037
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SOX020913700042
SOX021128700200
SOX030117700080
sOX030117700080

875350
SOX040822700006
SOX040828700015
SOX040702700025
DSL/CABLE MODEM

xpsp2 After upgrading to sp2 get error 769 specified destination is not reachable when connecting to sbc yahoo internet conne
Windows XP Home DSL error 678, error 769
Winxp DSL conneciton Error 769
ErrMsg: "Error 769: The specified destination is not reachable"
PQ316395: WINXP:\\ Error 769 PPPOE
IIS4.0: Error 2140 internal NT error when attempt
DSL Connection - Error 769 After Moving to Windows XP SP2
INET/XPSP2/XPH/unable to connect to internet :Error 769
when creating a new internet connection for Dial up and ppoe option is greyed out:Rasman keys 25 and 26 are missing +
Cannot manually establish a PPPoE connection
XPH/INET/can't get online, forgot to install sbc patch
DSL Connection - Error 769 After Moving to Windows XP SP2
SP2\769\Westell Wirespeed\DELL
winxp/sp2/setup : lost internet connection. (error 691 ,error 678)
Network and dialup connection icons missing
internet connection drops frequently on pppoe connection and unable to upgrade firmware
Cannot Create PPPoE or dial-up connection, other fixes fail
Dial-up Modem or PPPoE Option in New Connection Wizard Is Unavailable on Clean install
Internet Explorer Script error Line:77 Char:1 Code:0 in Windows XP Home Sp2 Walmart Dialup Connection
Programs that connect to IP addresses that are in the loopback address range may not work as you expect in Windows XP Se
Windows XP \ Broadband connection shows a dialup
Error 691: The computer you are dialing...
PQ318009: wxh:set: after upgrade error 721 and error 678
Error 678 - the remote computer did not respond
L2TP: Error 678 "The remote computer did not re
WinXP &SP1/ repairing a PPPoE connection
PPPoE Connection using earthlink on Windows XP professional
error 678 the computer you are trying to dial is currently unnavailable
Error: 678 or Error: 769 No Internet connection on Windows XP SP2; winxpsp2
Cannot connect to Dial-Up ISP, error 678

Troubleshooting 'Page cannot be displayed' error messages in Windows XP Service Pack 2


WSA startup cannot function at this time / renewing
Win xp home/Installing wireless linksys network card error: 10093:Successful WSA startup not yet Performed
unable to contact your DHCP server. Request has timed out ( while renewing the Ipaddress )
You cannot create a network connection after you restore Windows XP
Troubleshooting cable modems

DIALUP
CANNOT SIGN IN MSN using MSN 9.0 Dialup connection.
Internet Explorer Script error Line:77 Char:1 Code:0 in Windows XP Home Sp2 Walmart Dialup Connection
inet/xpp/sp2/ cannot connect to the internet
winxp/sp2/setup stop: 0x0000007E .......
XP SP2\could not connect to internet\error 678
Windows XP SP2/installation/Lost internet connectivity/Error 711
winxp/sp2/setup : unable to browse internet
Dialup connection randomly starts and dials the
Windows XP Dialup connection launches each time
XP/dialup connection locks up the system
windows xp msn dialup
Windows XP SP1: PPPOE/Dialup
VPC6: Unable to connect with AOL Dialup and Shared Sockets.
XP/Inet/ppp dialup for modem is grayed out
Dialup connection error 31
Dialup networking cannot start
Network and dialup connection icons missing
shortcut to a dialup connection doesn't work in
Err Msg: Dialup networking requires at least on
Shortcuts to IE do not allow seporate Dialup co
MSN 9 Dial Up Accelerator
Cannot access secure site using AOL dial up adap
Dial Up Networking does not display connect wind
Hide dial up networking folder
You receive a "Windows was unable to install the modem" error message when you try to install a modem on your Windows X
Troubleshooting America Online in Windows XP
page cannot be displayed
The computer you are dialing into is not available" or
AOL only connects on 3rd attempt - no buddy list
Q326681 - Windows XP No dial tone error with dial up connection
Dial up and ppoe option greyed out in creating a new connection
Can't connect AOL. (initializing/detecting modem)
You cannot create a network connection after you restore Windows XP(grey)

Windows XP \ Wireless Network Installation Issues & Solutions

NETWORKING
Network Problems with a Router in Windows XP

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/archive.aspx

http://www.microsoft.com/technet/itsolutions/network/evaluate/technol/tcpipfund/tcpipfund_ch01.mspx (chapter - 1)
http://www.microsoft.com/technet/itsolutions/network/evaluate/technol/tcpipfund/tcpipfund_ch02.mspx (chapter - 2)

Windows XP \ Wireless Network Installation Issues & Solutions

http://www.chicagotech.net/wireless.htm
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(SOX011204700160)
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SOX000922700226)

SOX040916700034
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329441

SOX040813700123

315978

link for media player

TCP\IP Fundamentals
TCP\IP Fundamentals

SOX040813700123

for wireless issues


INTERNET EXPLORER
Internet explorer opens and closes
Internet explorer closes unexpectedly
Internet explorer closes before the bar at bottom ends
Internet explorer Opens and closes (adaware)
Unable to view webpage after 15 minutes
Disconnected from internet after 10-30 minutes
XPH/INET/links in IE won't open
Media disconnected after installing service pack2
Media State Disconnected/PCBD/DHCP Client
Understanding and Troubleshooting Unrecoverable Errors (Faults) in Internet Explorer
Iexplore.exe has encountered a problem and needs to close" error message when you try to start Internet Explorer
Permission denied code 0 or code 678
Troubleshooting 'Page cannot be displayed' error messages in Windows XP Service Pack 2 (perfect)
The Page Cannot Be Displayed" Error Message When You Try to Start Internet Explorer (very perfect)
Page cannot be displayed
Page cannot be displayed (Zone alarm)
XPH/SET/page cannot be displayed after reinstalling OS
Page cannot be displayed (Spy ware related)
Page cannot be displayed (AOL)
Page cannot be displayed (When viewing updates 0x800C0008)
Page cannot be displayed (Pop up blocker)
Page cannot be displayed (Startup items Ossproxy)
Page cannot be displayed (Detailed guide)
Page cannot be displayed (Java)
Page cannot be displayed (Zone alarm, Alerter service)
Page cannot be displayed (Dns error)
Page cannot be displayed (Html compression)
Page cannot be displayed (Services)
page cannot be displayed (9)
Images or not loading in internet explorer
Unable to log onto banking site (secured site) after SP2 install.
Internet explorer shows no pictures
Web pages don’t load after installing service pack2
XPH- Cannot open links within IE
Unable to load links or sites containing java scripts
Unable to load hyperlinks
Unable to load hyperlinks
After installing service pack2 local home pages with script does not load properly
Network error Please check your internet connection and try again
Permission denied when accessing secure websites after installing secure websites
Cannot open web based email reply page. Pop up blocked
Cannot download.exe
explorer could not locate the entry point shcreatethreadref in shlwapi.dll’
Windows explorer crashes internet explorer
When opening internet explorer it opens internet explorer properties
Cannot sign to msn using dialup
The Popup Blocker notification bar cannot be closed
How to troubleshoot problems accessing secure Web pages with Internet Explorer 6 Service Pack 2

VB: ActiveX .DLL Won t Register


MSNTS: Error: Your current settings prohibit running ActiveX controls on this page
ODE97: License error with ActiveX control
ActiveX controls prohibited
XPSP2/XPP/INET/ Cannot open Web based email Reply page. Pop up Blocked.
ActiveX component can’t create object: ‘ixsso.qu
FP2003: Win XP SP2 Warning Active Content Photo Gallery page
BUG# 27385 PRE/IE6 ActiveX control not working
winxp sp2 /internet explorer/ prompted about active x controls when running programs with htm componants
Errors downloading ActiveX controls or files ov
Your current security settings prohibit your from running ActiveX controls" -RESOLUTION (Last few lines perfect)
Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display correctly
security settings prohibit activex controls on Windows updates website
Your current security settings prohibit runnin

Unable to open applications on system using links(shortcut for programs) (wonderful)

Unable to open Internet Explorer


Unable to open Internet Explorer

Page can not be displayed or DNS error


Inet/XPH/ cannot open automatic updates
WinXP - Cannot enable "Automatic Updates" in Windows XP. All items are grayed out
HOW TO: Troubleshoot Problems Connecting to Windows Update
You cannot install some updates or programs Perfect
MSNTS: You cannot install Microsoft updates or service packs: "Setup could not verify the integrity of the file" error message
Windows XP/Windows Update/No updates were installed The following updates failed to install.
xph/setup/unable to install updates.
Windows XP Update and Intel Motherboards
window xp home/updates not showing
Norton updates fail with XP SP2
Windows hangs on shutdown with automatic updates pending.
Error number: 0x800A01AD Windows Update has encountered an error and cannot display the requested page. Click the
Several dialog boxes are blank
Cipher strength appears as 0-bit in Internet Explorer
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

Understanding and Troubleshooting Unrecoverable Errors (Faults) in Internet Explorer


How to run a repair on Internet Explorer 6
XPH/Setup/How to resolve pop-ups or increase performance

When attempting to install sp2, setup fails with error message "Error running script
Internet Explorer Script error Line:77 Char:1 Code:0 in Windows XP Home Sp2 Walmart Dialup Connection
Conflicting app setups produce script error in
Winmil/Inet/get script error after install IE6S
The Script Debugger Dialog Box Appears and You Cannot Log on to a Web Page Containing Script
Internet Explorer: Script Error or Blank Popup or Blank New Window or Popup window gives "Page cannot be displayed"

How to reset Internet Protocol (TCP/IP) in Windows XP

Internet explorer encountered an error in modul App Name: IEXPLORE.EXE Mod Name: MSWI32.DLL
Internet Explorer encountered an error in Msqn3 AppName: Iexplore.exe ModName: Msqn32.dll
Windows XP Pro Internet Explorer encountered an error and had to close superbar.dll
XPH/inet/Internet Explorer encountered an error and needs to close. modname: explor~1.dll
appname: iexplore.exe
Internet explorer encountered a problem due to winshow.dll and winlink.dll
XPH/inet/Internet Explorer closes due to winb2s32.dll
internet explorer encountered a problem and need to close" it is in module mfc42.dll
internet explorer has encountered an error and
Internet explorer encountered an error and needs to shutdown
Internet explorer er: modname kernel32.dll
iexplore failed to get data for ad xp Kernel 32.dll
Nescape ActiveX plug in causes error in Interne Kernel32.dll
Iexplore has caused a stack fault in module yco
Run Shape Explorer Runtime Error. Out of Memor
Cannot Brose Files & Folders or the Internet / Explorer or IE closesApp-Explorer.exe Module name:- Vx2.dll, Mod version....
XPH/XPP/INET/Internet Explorer has Encountered a Problem CSIE.dll (SOX040626700014)
Page cannot be displayed.

XP/Unable to download files

Windows XP \ Wireless Network Installation Issues & Solutions

Page cannot be displayed with "NORTON INTERNET SECURITY"

page cannot be displayed (zone alarm)

Updated to sp2 and unable to connect while Mcafee security center is installed on the computer

How to remove and reinstall TCP/IP and the related client in Windows
How to determine and recover from Winsock2 corruption
SOX020907700050
SOX020222700157
SOX020815700128
SOX040930700086
SOX040919700013
SOX040930700059
SOX041106700014
SOX040928700065
SOX040929700003
276393
831432
SOX040929700004
SOX040916700034
326155
812336
SOX030209700020
SOX020422700139
SOX040611700042
SOX031224700014
SOX031225700009
SOX031114700021
SOX040831700067
SOX040916700034
SOX040415700053
SOX040830700018
SOX040903700104
SOX030114700006
SOX040825700167
SOX020917700109
SOX020311700175
SOX040925700026
SOX040906700002

SOX020205700170
SOX030110700094
SOX021107700119
SOX981218700166
SOX040827700004
SOX040916700048
SOX040909700070
SOX040917700071
SOX011209700021
SOX041014700094
SOX020128700152
SOX040518700165
SOX040929700161
SOX040827700005
870700

SOX981218700139
886361
SOX990809700013
SOX040206700085
SOX040917700071
SOX020404700027
(SOX040927700002)
SOX030508700012
SOX040923700085
SOX021219700096
SOX030331700108
SOX040825700129
SOX040601700071
SOX030827700066

SOX040707700035

SOX040207700006
SOX000829700032

SOX021108700092
SOX040305700117
SOX020809700141
-818018
822798
827274
SOX030127700123
SOX030916700027
SOX020807700034
SOX030610700103
SOX040607700004
SOX041012700113
SOX020730700119
831430
-261328
-318378

276393
SOX020525700038
SOX040229700019

SOX000410700061
SOX040928700011
SOX001115700170
SOX021203700032
306782
SOX020703700117

299357

(SOX040209700054)
(SOX040128700125)
(SOX030129700038)

(SOX030303700159)
(SOX040225700114)
(SOX040724700026)
SOX030110700036
(SOX040213700009)
SOX040213700009
SOX031218700160
SOX031220700005
SOX011105700515
(SOX031212700106)
(SO1USvisio170000519)
(SOX031227700002)

(SOX041002700010)

SOX020320700037

SOX040813700123

SOX041112700109

SOX040830700018

SOX041013700127

889622
811259
Microsoft Money constantly attempts to install itself after installing SP2
Fast User Switching issue after installing Service Pack 2 (SP2)
Manual uninstall and reinstall of OLEXP with SP2.
Cannot access desktop icons after SP2 install - "Windows cannot access the specific device path or file"
BIOSINFO.INF .. MISSING OR CORRUPT AFTER WE INSTALL SP2
unable to install quickbook software after installing SP2 on computer
cannot install anything after installing service pack2
Cannot install recovery console after installing service pack2
After Repairing an Install of Windows XP SP2 back to SP1 or prior, Windows Update no longer functions
The Specified Domain Does Not Exist or Cannot Be Contacted" Error Message After You Install Windows XP and Restart
Black startup screen is briefly displayed, computer restarts repeatedly
You receive an "An error occurred while sending a message to <ComputerName>" error message when you run the net send
Command AntiVirus version 4.62.4 causes an error message on a blue screen in Windows XP Service Pack 2
You receive an "Application is terminating" error message when you view the Quicken Deluxe 2001 privacy statement on a com
You receive a "Delayed Write Failed" error message in Windows XP Service Pack 2
You receive an error message when you add a reference to a COM object in Visual Studio .NET after you install Windows XP
rror message when you try to run the Wireless Network Setup Wizard after you update to Windows XP Service Pack 2
You receive a "Data Execution Prevention" error message in Windows XP Service Pack 2
Your computer repeatedly restarts, or it generates error messages when you roll back two
Error message when you open a document file in Windows XP Service Pack 2
You receive a "Windows was unable to install the modem" error message when you try to install a modem on your Windows X
You receive a "The requested conference does not exist" error message when you try to connect to a conference on a Window
Pictures do not appear as expected, or you receive an error message when you open an HTML file on a Windows XP Servic
Installation failed: Access is denied error message when you try to perform a remote installation of Computer Associates eTrus
You receive an "Access denied" or "The network path was not found" error message when you try to remotely manage a comp
McAfee Internet Security version 4.0 quits unexpectedly during installation in Windows XP Service Pack 2
The SMS Administrator console cannot display Windows Event Viewer, Windows Diagnostics or Windows Performance Monito
The NET SEND command may not work correctly on a computer that is running Windows XP Service Pack 2
Cannot install a Bluetooth device after you install Windows XP Service Pack 2
NetZero closes unexpectedly when you start it in Windows XP SP2
Norton Personal Firewall 2.5 and Internet Security 3.0 Do Not Work in Windows XP
Programs that may behave differently in Windows XP Service Pack 2
Your computer repeatedly restarts after you install Windows XP Service Pack 2
How to troubleshoot Bluetooth detection and connectivity problems in Windows XP Service Pack 2
Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
You receive an "Application is terminating" error message when you view the Quicken Deluxe 2001 privacy statement on a com
You cannot use Legato NetWorker to back up a remote computer that is running Windows XP Service Pack 2
You cannot use Veritas Backup Exec to back up a remote Windows XP Service Pack 2-based computer
Important X ICF and Ports issues
Some programs seem to stop working after you install Windows XP Service Pack 2
Programs that may behave differently in Windows XP Service Pack 2
Login/Logoff Loop :User when selecting the user account logs in and is bounced back to the Welcome Screen
User is logged off after attempting to log on
0x80004015 Error starting Windows Firewall after SP2
Internet Access through DSL after installation of SP2 (Limited or no connectivity)
Windows XP SP2 firewall - check Advanced options after uninstall of ZoneAlarm

Takes 15 minutes to load the desktop icons


winxp/sp2/setup : internet works very slow, unable to send and rec mail
IE may slow down windows after SP2 install
sp2 my computer slow opening
XPH/SP2/System very slow after installing SP2
Server very slow to boot - services.exe appears
Slow computer after Installing SP2
WinXP: Slow opening files
Slow down after applying SP2 on a mp system whe
slow system performance
Network Connections empty after installed Service Pack 2, system booting slow with failed services.
XPSP2/Slow Performance or Computer will not Start After Manual Uninstall of SP2

You receive a "Stop: c0000135" and "winsrv was not found" error message after you install Windows XP Service Pack 2
How to disable Windows XP SP2 Firewall using the registry
Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
How to troubleshoot Windows Management Instrumentation (WMI) related issues in Windows XP SP2
You cannot modify Windows Firewall settings for an AOL dial-up network connection by using Network Connections in Control

Explorer.exe entry point SHCreateThreadRef not found (shlwapi.dll)

Cannot get online after installing SP2 - Windows FirewallICS/ICF service not running
You cannot configure Windows Firewall settings or Security Center settings on a Windows XP Service Pack 2-based client com
Windows XP/ SP2/my documents folder opens automatically when logging into User Profile.
XPSP2: Preventing The Firewall From Being Enabled When Installing Windows XP Service Pack 2

Installed SP2 netsetup.cpl appears when go to Control Panel


Error with netsetup.cpl
netsetup.cpl error in XP SP2

Computer keeps restarting when clicking on the user account on the logon screen after installing SP2

Error 1606. Could not access network location <common administrative tools>. All users\" error message when you install a pr
Error 1606: Could not access network location: ?:\MSOCACHE\" error message when you perform an administrative setup of O
Error 1606 while Installing XP Plus on XP Profes
Error 1606 could not access network location while installing Norton Anti Virus 2004 after upgrading to XP from ME
error 1606 when installing Office XP
XP/Norton Internet Security will not install. Error 1606

List of program compatibility problems and Update scenarios that MSXP SP2 fixes

Some add-ons not listed in Manage Add-ons dialog box in IE on your Win XP SP2
Programs may change in behavior after installing SP2

stop 0X000000D1 in XP Sp2 based portable computer


SOX040912700019
SOX040916700128
SOX040930700089
SOX040928700087
SOX040903700095
SOX040917700097
SOX040811700084
SOX040722700026
SOX040907700057
822795
314466
878468
870908
873182
870894
883608
871122
875351
870892
883090

873167
878461
870901
840634
870905
841624
839018
840635
870907
308324
884130
878474
883258
875357
873182
873162
873164

842242
884130
SOX040920700023
SOX040915700095
SOX040817700070
SOX040823700073
SOX041005700026

SOX040828700008
SOX040914700107
SOX040909700056
SOX040920700111
SOX040923700137
SOX010816700141
SOX040824700069
SOX011112700027
SOX020807700113
SOX041007700082
SOX040902700016
SOX040822700006

885523
SOX040817700025
875357
875605
870890

SOX041014700105

SOX041002700006
872769
SOX040817700008
SOX040812700102

(SOX040829700028)
(SOX040917700034)
(SOX040825700066)

SOX040913700009

315352
816947
SOX011222700047
SOX040408700114
SOX031118700093
SOX040117700087

838214

888240
886264

888399
The Altec Lansing ACS495 USB Controlled Speakers Do Not Install (283123)

Windows XP \ Wireless Network Installation Issues & Solutions

How to troubleshoot multiplayer issues in Microsoft games


Games cannot connect to matchmaking services

WinXPH/WinXPP/Issue: How to reinstall Windows media player without reinstalling windows


manual uninstall of media player 10

http://www.nwlink.com/~zachd/pss/pss.html
XPH\WMP10\Error opening Windows media player 10: An internal application error has occured.
Windows Media Player 9 - Entry point not found in WMVCORE.dll
Windows Media Player has encountered a problem and needs to close.
How to control WMP Mobile programatically or through command-line?
Windows Media Player Shuts Down Continuously

XPH\unable to open Windows media player 10


XPH/SET/Windows Media Player Media Library error C00D10BA
Error: Windows Media Player cannot play DVDs. "Windows Media Player is currently unable to play DVD video" Error 0xC00D
Windows Media Player 9/10 cannot play DVD in Duplicate mode.

wmp Media Player 7 (reboot)


WINXP Media Player 9 Windows Media player has encountered an unknown error
How to remove Media Player Icons from Workstaion
media player video blacks out after 2 secs audio keeps playing
MS02-032 for WinXP if Media Player 6.4 is also
Windows Media Player Plug-in and Netscape
Windows Media Player for XP can't connect to Internet
Windows Media Player Unable to Play Streaming Video or Audio Files
Media Player 9: cannot copy music from CD
Unknown error copying music files from CD into
Windows XP \ Wireless Network Installation Issues & Solutions

Microsoft® Windows® Malicious Software Removal Tool

http://www.microsoft.com/windows/catalog/default.aspx?subid=22&xslt=categoryl2&pgn=01a642fd-2790-420f-90bd-85df6a377
SOX040813700123

819836
829151

SOX020327700005
SOX041210700041

SOX041118700075
SOX030120700129
SOX030726700105
SOX041029700094
SOX020404700068

SOX041020700107
SOX020731700176
SOX020904700154
SOS041013700001

SOX000914700148
SOX030129700130
SOX021115700039
SOX031212700107
SOX020710700083
SOX001024700170
SOX011228700033
SOX040422700066
SOX030117700002
SOX030430700125
SOX040813700123

890830

Networking&MODMES
Black startup screen is briefly displayed, computer restarts repeatedly
Keyboard and Mouse Do Not Work When You Start Windows
Invalid Boot.ini" or "Windows could not start" error messages when you start your computer
Computer viruses: description, prevention, and recovery
How to remove unwanted programs
Unexplained computer behavior may be caused by deceptive software
Internet firewalls can prevent browsing and file sharing
How to configure file sharing in Windows XP
Programs Require Manual Port Configurations with Internet Connection Firewall
How to manually open ports in Internet Connection Firewall in Windows XP
HOW TO: Enable or Disable Internet Connection Firewall in Windows XP
System performs slowly
Computer Speed and Performance May Decrease
Computer Speed and Performance May Decrease

WinXp Windows Media Player files are corrupted - error C00D2754

Your pointer changes to an hourglass when you hold it over the taskbar for a few minutes after starting your Windows XP-base
XP/boots to desktop with no icons or taskbar

XPP/Set/Password expires in x amount of days


XPP/Setup/Forgotten password problem
XPP/Setup/Cannot get into the Desktop Password
XPP/INET/password must be supplied for the conn
XPH/XPP How to Remove/Reset a Password from an Account
XPP/SET/Cannot logon to computer... wil not accept password.
XPP/XPH/how to autologon recovery console
XPP/Issue: Access denied error on all shared do
xph/remove user password
XPH/Setup/Cannot logon windows, password not working
xph/repair install/forgot admin password
Unable to Logon to Windows after Removing Wsaupdater.exe /Automatic Log off
WIN XP SP1: NTLDR is missing
NTLDR is missing caused by floppy in drive
Other-Windows XP: NTLDR is missing
NTLDR Missing"

Cannot modify boot.ini from system properties


Boot.ini Tab is missing from System Configuration utility msconfig
Windows XP: Make backup Boot.ini Original
XPP/Empty boot.ini after upgrade
Dual Boot of XP Home and XP Professional on different hard drives.
Removing XP from a dual boot configuration
Error Message: Windows Could Not Start Because of a Computer Disk Hardware Configuration Problem NTOSKRNL.exe

Some applications (uninstall information) are missing in Control Panel -> Add/Remove Programs list
Disk Cleanup Utility Stops Responding

windows explorer encountered a problem and needs to close Modname::mspxs32.dll ,application name: explorer .exe
setup/winxpPRO/windows explorer encountered a problem and needs to close
windows explorer encountered a error: appname: explorer modname: ntdll.dll or modname: msvcrt.dll with a exception code of
explorer crash while opening up shared document

Err: An internal application error has occurred. in WMP for Windows XP.
Media Player gives Internal Application Error message
Windows XP Media Player "An internal application error has occurred"
xpp\MP9\Internal Application Error
Media Player 7 Crashes, Internal Application Er
Windows 98SE/INET/ opening WMP , internal appli
xph/setup/an internal application has occurred

Misexec.exe has caused an error in MSIEXEC.EXE

Event ID 7011, in Spooler Service


Error message: Spooler subsystem app has encountered a problem and needs to close

XPP/Setup/WJVIEW error at startup


wjview error could not locate javavitual machine
WJView error when starting up the computer

Windows XP SP1 Data is invalid or Memory cannot be written error


Can't connect AOL. (initializing/detecting modem)

how to troubleshoot a wireless connection


Configure access point
MN-510 & MN-520 wireless connectivity troubleshooting
msbbn:no wireless connection from sony vaio laptop inbuilt wireless adapter and mn 700
mn-700 and intel 2100 wireless adapter
MN 720, 730, 510, 520 configuration complete steps
HOW TO change a wireless network channel in wireless nic in WinXp
Red X-Mark Remains on Wireless Network Connection Icon
Laptop is unable to detect the wireless network with a built-in wireless adapter

Wireless Kb and Mouse stop working after Installing Sp2


Wireless Network will not stay connected after SP2 is installed
Cannot connect to Wireless Network after Installing Service Pack 2 (SP2) Update for Windows XP
Cannot Connect to a Wireless Network after Installing Service Pack 2 (SP2) for Windows XP
msbbn\limited or no connectivity due winxp sp2
Wireless connection drops down after installing XP SP2
Windows XP/SP2/Page Cannot Be Displayed/DHCP Client
inet/xph/sp2/cannot connect to the internet
Windows XP \ Wireless Network Installation Issues & Solutions

How to Set Up a Small Network with Windows XP Home Edition (PART 6)


How to troubleshoot home networking in Windows XP
XPP<\\machine> is not accessible. You might not have permission
How to reset Internet Protocol (TCP/IP) in Windows XP 299357
How to troubleshoot TCP/IP connectivity with Windows XP
Error Message:"Page Cannot be Displayed" When You Browse the Internet

Windows XP run line commands


How to Troubleshoot Keyboard Problems

XPP/SET/ Windows XP Activation Error

msconfig window opens on every startup

How to determine and recover from Winsock2 corruption


Windows XP logon screen does not appear and the computer continuously restarts

Floppy Disk Drive Does Not Appear in the My Computer Folder


When to Reinstall Windows XP Service Pack 1
How to troubleshoot Microsoft .NET Framework 1.1 installation issues
Missing or corrupt Ntfs.sys" error message when you restart Windows XP after you convert your hard disk to the NTFS file sys
How to troubleshoot Microsoft .NET Framework 1.1 installation issues
How to Troubleshoot CD-ROM or DVD-ROM Read Issues
How to Recover Data Files from a Damaged Virtual PC for Mac Version 6 Virtual PC

How to Move a Windows XP Installation to Different Hardware

How to add printers with no user interaction in Windows


How to add printers with no user interaction in Windows XP
You receive a "Print monitor is unknown" error when you try to install a printer driver remotely or by using a script on a comput
Resources for troubleshooting printing problems in Windows XP
Device Manager Does Not Display Devices That Are Not Connected to the Windows XP-Based Computer
Error message: Spooler subsystem app has encountered a problem and needs to close
manual uninstallation of printer windows xp

Dr. Watson on REGSVR32.EXE

You Are Prompted to Activate Windows Every Time You Restart Your Computer
Windows Product Activation error on startup.
0x80004005 " Windows product activation: A problem is preventing Windows XP from accurately checking the license for this
Product activation fails with error code 0x80070
Stop 0x80004005 Windows Product Activation Error
XPH - Product Activation (Already activated) logs off user
Error Code: 0x80090006 - A problem is preventin
WinXP - Home Activation Screen Blank
Product Activation Loop
Windows XP SP1 Triggers activation
How To Troubleshoot Activation in Windows XP
MSCC - Windows XP Additional License Sales
Activation Wizard does not start when you try to activate Windows XP

When we log on there is only desktop wallpaper no icons or taskbar appears in Windows XP

How to troubleshoot CD-ROM drive problems in Windows XP


CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP
Several dialog boxes are blank
You cannot create a network connection after you restore Windows XP
"Unable to display user selection dialog (null)" indicate an error occured.

Error message when you install or start an MS-DOS or 16-bit Windows-based program
Office XP or Off2000: "The feature you are trying to use ..." or " This patch package ..."

CD-R drive or CD-RW drive is not recognized as a recordable device


How to troubleshoot issues that occur when you write data to a CD-R or CD-RW Optical Disc in Windows XP
How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs
Description of CD-ROM recording in Windows XP

XP Windows Installer Could Not Be Accessed

Trouble Syncing Palm Pilot in Windows XP


Palm Pilot not recognized after restart

Remote desktop password issues...


No sound useing XP Remote Desktop from Windows 2
How to activate Remote Desktop Sharing Automatic
How to Use the Remote Desktop Feature of Windows XP Professional
Howto Create a Remote Desktop Session
Enable Remote Desktop on Windows XP remotely
How to setup Netmeeting remote desktop sharing
How to setup Remote Assistance on XP Professional
Windows XP Remote Desktop requires "Allow logon
No Users can log onto Windows XP remote desktop session
XPP\Not able access through the remote desktop after the SP2 is installed
Remote computer has ended the connection error using remote desktop
XPP/Remote Desktop/Black screen on connect from
Error message with XP Remote Desktop - "Local Policy does not permit you to logon interactively"
Windows XP\Remote Assistance\Event ID 6 ... The remote desktop help session manger did not start properly [error code 0x8
Remote Desktop Hangs Windows
Error: "Generic Host Process for WIN32 Services has encountered a problem and needs to close."

Black screen on startup after you upgrade to Windows XP Professional


how to make the desktop icons transparent in Windows XP
The Windows Installer Service Could Not Be Accessed error message when you install a program in Windows XP

Your computer may unexpectedly stop responding when you try to install modem drivers on a Windows XP Service Pack 2-ba
Error Message: The System Has Recovered from a Serious Problem
VPC6: file is missing/corrupt Windows Root/System32/Hal.dl

An explanation of the new /C and /I Switches that are available to use with Chkdsk.exe

How to install Microsoft Windows XP Service Pack 1a (SP1a) on a computer that is running Virtual PC for Mac or Virtu

How to configure paging files for optimization and recovery in Windows XP


How to Determine Which Video Driver Is Loading in Windows XP
Windows XP Does Not Respond at "Setup Is Starting Windows XP" Message
314466
320559
330184
129972
885561
827315
298804
304040
307554
308127
283673
SOX020131700163
-310419
-310419

SOX021028700175

841571
SOX031005700011

SOX021221700016
SOX030106700021
SOX021223700035
SOX020920700042
SOX020227700127
SOX020110700038
SOX030527700108
SOX020306700100
SOX040412700085
SOX030804700077
SOX040913700004
SOX040915700074
SOX021111700096
SOX040325700122
SOX040426700139
SOX040519700064

SOX010608700098
SOX040516700005
SOX020405700200
SOX020412700114
SOX020304700131
SOX020330700010
314477

SOX010703700001
-812930

SOX041011700071
SOX040203700036
SOX030828700054
SOX031116700024

SOX020115700163
SOX030224700069
SOX031208700107
SOX030616700025
SOX000815700078
SOX021025700042
SOX031021700001

SOX010921700114

SOX030909700073

SOX030731700101
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SOX021229700051
SOX040715700069
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SOX040608700005
SOX030120700186
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SOX040831700071
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SOX040929700003
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814003
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314067
812336

SOX021101700173
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SOX040508700122

SOX021127700193

811259
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824643
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824643
218617
825413

314070

189105
314486
870666
308028
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810894
SOX031201700008

SOX99091070012

312295
SOX031231700067
SOX040929700134
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SOX011031700223
SOX040503700012
SOX021007700168
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SOX030823700010

314096
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SOX020129700065

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316529
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SOX030119700031

SOX021127700165
SOX040830700100

SOX020920700010
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315328
SOX041028700076
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SOX000801700129
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318031
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SOX030917700052

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Windows XP Boot Disk Downloads
How to perform a parallel installation of Windows XP
How to remove one install from a parallel install of xp
How to recover from a corrupted registry that prevents Windows XP from starting
How to copy data from a corrupted user profile to a new profile
System Restore to undo Windows Update, other System Changes
How to remove unwanted programs
Resources for using Internet Explorer 6
How to perform a clean boot in Windows XP
Default Startup Services in Windows XP Professional
Disk Cleanup Utility Stops Responding
How to obtain Windows XP Setup boot disks
How to recover from a corrupted registry that prevents Windows XP from starting
Computer Speed and Performance May Decrease
Computer Speed and Performance May Decrease
Troubleshooting invalid CD key error message during Windows XP setup
How to perform advanced clean-boot troubleshooting in Windows XP
Windows cannot load your profile because it may be corrupted" error message when you try to log on to Windows XP
Windows installer cleanup utility for windows xp
System Restore to undo Windows Update, other System Changes
XPH/XPP How to Remove/Reset a Password from an Account
How to troubleshoot the System Restore tool in Windows XP
How to recreate the Winsock and Winsock2 keys in SP2
Microsoft Press CD-ROM and Floppy Disk Replacement Policy
List of fixes included in Windows XP Service Pack 2
windows xp sfc /scannow
Frequently asked questions about Windows Security Center
How to obtain and to install USB 2.0 drivers in Windows XP Service Pack 1
Access Denied , Network Path not found , Request timed out , Access is denied on trying to access a network resourc
When you install Windows XP Service Pack 2, the USB 2.0 drivers do not appear to update
How To Use the Roll Back Driver Feature in Windows XP
HOW TO: Manage Devices in Windows XP
How to Configure Device Manager to Display Detailed Information
Troubleshooting DVD playback in Windows Media Player for Windows XP
Troubleshooting cable modems
Troubleshooting Device Conflicts with Device Manager
SOX030603700015
313349
SOX020226700139
307545
811151
SOX040828700018
885561
867470
310353
SOX011102700018
-812930
310994
-307545
-310419
-310419
-310637
-316434
318011
SOX031113700057
SOX040828700018
SOX020227700127
302796
SOX040910700104
171931
811113
SOX040724700010
883792
329632
SOX040405700076
873169
283657
283658
304514
306318
310089
310126
Hyperlinks To Articles
http://support.microsoft.com/default.aspx?scid=kb;en-us;320159
http://support.microsoft.com/default.aspx?scid=kb;en-us;323869
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http://support.microsoft.com/default.aspx?scid=kb;en-us;816506
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http://www.microsoft.com/technet/security/bulletin/MS04-004.mspx
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http://support.microsoft.com/default.aspx?scid=kb;en-us;820780
http://support.microsoft.com/default.aspx?scid=kb;en-us;220135
http://support.microsoft.com/default.aspx?scid=kb;en-us;189057
http://support.microsoft.com/default.aspx?scid=kb;en-us;296279
http://support.microsoft.com/default.aspx?scid=kb;en-us;183506
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http://www.microsoft.com/downloads/details.aspx?FamilyID=254EB128-5053-48A7-8526-BD38215C74B2&displa
http://support.microsoft.com/default.aspx?scid=kb;en-us;832894
http://support.microsoft.com/default.aspx?scid=kb;en-us;827667
http://www.microsoft.com/downloads/details.aspx?FamilyID=803A623E-C311-4591-A593-B0E24A6F38E8&displ
http://www.microsoft.com/downloads/details.aspx?FamilyID=756c6750-ed3f-4c28-92fe-9adfe75f4c26&displaylang
http://support.microsoft.com/default.aspx?scid=kb;en-us;233444
http://support.microsoft.com/default.aspx?scid=kb;en-us;837982
http://support.microsoft.com/default.aspx?scid=kb;en-us;239699
http://support.microsoft.com/default.aspx?scid=kb;en-us;226352
http://support.microsoft.com/default.aspx?scid=kb;en-us;239449
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320159
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293402
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816506
817833
810392
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813181

304872
318378
293907
N/A
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N/A
N/A
N/A
N/A
N/A
N/A
831167
833301
837982
325192
172546
165475
188839
192852
196505
220902
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331648
323395
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310401
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310116
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810011
831167
832894
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233444
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226352
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Q313067
Q308668
195851
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154036
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Stop 0x000000080 when attempting to install SP2
You receive a "STOP: 0x000000D5" fatal system error message after you update to Windows XP Service Pack 2 on your Tosh
You receive a "STOP: 0x000000D5" error message when you close an IP Phone connection on a Windows XP Service Pack 2
You receive a "STOP: 0x00000050" error message when you try to upgrade to Windows XP Service Pack 2
You occasionally receive a "STOP: 0x000000D1" error message when your Windows XP Service Pack 2 computer resumes fr
Windows desktop does not appear correctly, and you receive a "The application failed to initialize properly (0xc00000005)" err
How to troubleshoot a "STOP 0xC000021A" error
How to troubleshoot a Stop 0xC0000218 error
How to troubleshoot "Stop 0x0000007B" errors in Windows XP
STOP 0x7B Error After You Remove or Reinstall Roxio Easy CD Creator 5 Platinum Edition
STOP: c0000218 {Registry File Failure}" Error Message When You Install Windows XP
Stop 0x0000000A Irql_Not_Less_or_Equal Error Message During Windows XP Upgrade
Stop 0xc000221 Error Message When You Upgrade to Windows XP
STOP 0x0000007E error message after you upgrade to Windows XP
STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME Error Message When You Restart Your Computer or Upgrade to Win
You receive a "Stop: c0000135" and "winsrv was not found" error message after you install Windows XP Service Pack 2
STOP 0x0000007E" error message after you upgrade to Windows XP
You receive a "Stop: c0000135" and "winsrv was not found" error message after you install Windows XP Service Pack 2
Stop 0x0000000a in NTOSKRNL.EXE during network p
STOP 0x7B - Missing Hal.dll,ntoskrnl.exe after
Troubleshooting a Stop 0x0000000A error in Windows XP
Stop 0x000000C2 ,BAD_POOL_CALLER error on Upgrade
STOP 0x0000001E" Error Message with 80000003 Exception Code in Ntoskrnl.exe
Error Message: "Stop 0x1E" Stops Terminal Server
STOP: 0x0000000A" Error Message After You Install Hotfix
Error message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
You receive a "STOP: How to Troubleshoot a STOP 0x00000073 CONFIG_LIST_FAILED" error message in Windows 2000 o
STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME" Error Message When You Restart Your Computer or Upgrade to Win
Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP
Stop Error When You Upgrade from Windows 2000: Bad_Pool_Caller 0xC2
General Causes of STOP 0x0000007F Errors
An Unexpected Error (768) Occurred at Line 5118@ind:Xp\Client\Boot\Setup\Setup.c" Error Message During Windows XP Se
Stop 0x0000000A Irql_Not_Less_or_Equal" Error Message During Windows XP Upgrade
Stop 0x000000EA" Error Message When You Run Video-Intensive Programs
Stop 0x0000000A" Error Message When You Fast Switch Between Users
Error Message When You Restart Your Computer After You Install PC-Magic Encrypted Magic Folders. Stop 0x23/0x24 31258
Windows XP restarts when you try to shut down your computer
A Stop: 0xc000026C or Stop: 0xc0000221 "Unable to Load Device Driver" Error Occurs When You Start Windows XP
Troubleshooting a Stop 0x9F Error in Windows XP
Troubleshooting "Stop 0x00000077" or "KERNEL_STACK_INPAGE_ERROR"
STOP: C0000221 unknown hard error" or "STOP: C0000221 STATUS_IMAGE_CHECKSUM_MISMATCH" error message occ
STOP 0x0000008e" error message during Windows XP setup
How to interpret a Stop 0xC2 or Stop 0x000000C2 error message on a Windows XP-based computer 314492
STOP:0xD1" Error Message When You Start Your Windows XP-Based Computer 316208
Stop 0x000000ED Error Message When Volume on IDE Drive with Caching Enabled Is Mounted
STOP 0x0000007B" error message when you restart your Windows XP-based computer
Error Message: "STOP 0x0000007F" During Setup on Hewlett Packard Pavilion 7840
How to troubleshoot a Stop 0xC0000218 error
STOP: 0x0000006B "Process1_ Initialization_Failed" Error Message When You Try to Upgrade to Windows XP
Stop 0xc000221 Error Message When You Upgrade to Windows XP 330175
A "STOP: 0x0000008E" error message occurs when you change the hardware acceleration setting
Windows XP stops responding when you switch between logged-on users
Setup stops responding or displays an unrecoverable error message
Windows System Restore Utility Quits and All Restore Points Are Deleted
Error Message: STOP 0x00000050 (0xffffffe0, 0x00000001, 0xf30da010, 0x00000000) PAGE_FAULT_IN_NONPAGED_ARE
{Delayed Write Failed}" error message when you unplug a USB 2.0 storage device
A Stop error in Mrxdav.sys occurs, or your computer restarts, when you try to open a file on a network share on a Microsoft Wi
Stop - c0000415" error message when you try to start Windows XP

stop 0X000000D1 in XP Sp2 based portable computer


SOX010611700145
870895
870896
873159
873152
873155
156669
314874
324103
811408
830084
311564
330175
330182
297185
885523
330182
885523
SOX990720700064
SOX010308700111
314063
SOX040407700129
314229
814062
813789
293078
291808
297185
313050
310527
314102
311562
311564
314215
310918

311806
315241
315249
315266
314474
315335

315403
316401
316526
314874
330134

330187
811009
811267
812119
817197
818788
832143
832324

888399
Product Name Quee Name Command
Windows XP Escalation Wscui.cpl
Windows CB-Non-tech firewall.cpl
Windows CB-Tech cmd
defrag
Windows 98 Escalation msinfo32
Windows ME Escalation msconfig
devmgmt.msc
Outlook Escalation compmgmt.msc
Outlook express ESC services.msc
desk.cpl
appwiz.cpl
sysdm.cpl
dfrg.msc
ciadv.msc
certmgr.msc
eventvwr.msc
gpedit.msc
perfmon
diskmgmt.msc

wmimgmt.msc
inetcpl.cpl
wuaucpl.cpl
main.cpl
mmsys.cpl
netsetup.cpl
nusrmgr.cpl
access.cpl
telephon.cpl
Powercfg.cpl
timedate.cpl
intl.cpl
hdwwiz.cpl
ncpa.cpl
taskmgr
rstrui.exe
Program
Windows security center
Firewall window
Starts command interpreter

System volume information


system configuration utility
Device manager
Computer management
Services Window
Display properties
Add/remove programs
System Properties
Disk Defragment
Indexing service
certificate manager
Event Viewer
Group policy
Performance manager
Diskmanagement
Windows management
infrastructure
Ineternet options
Automatic updates
Mouse properties
Audio and video properties
network setup wizard
User account
Accessibility options
Phone and modem options
Power options properties
Date and time properties
Regional and language optons
Add/remove hardware wzd
Network connections
Taskmanager
System restore
Inform, research team will
call him in appropriate time.
If customer wants to fix
immediately yank and TS
with action plans we have.

Process Guide

Yank the case,


Reopen the case, yank and
precede trouble shooting the send Opening Check First, Second name, Tel. no., email
address and Title and condition of case
existing case mail and
troubleshoot the
Transfer to Mscc
call utilizing VKB,
(88987/88977) for consult and Yes
exhaust the If Title is
creating a new case and
Yes Esc
proceed. resources

No

NO If closed, verify Yes


customer Check the condition
calling for the of the case is closed
same issue

No
Yes

*If able
Get 4 hour to contact FLA get
vendor
Time,v-alternate
and if he is not assigning *Send closing mail.
assign to v-. Change the Send first *Change Misc code1 to Email
telephone number, Strike email with
main case title to *If sox, Select solution and link the
time zone, change action plan
CB\CPA\product\issue Case and close as resolved.
the case title to ESC
and dispatch the main case
and dispatch *If KB type Kb no. and close the
to Techto cso-
bin, cso-winxp-sgl-
winxp-sgl-chn-esc
chn-tech
Case as resolved.

*Add research note


*Change the case title
CB\Email in\Product\issue..
* Dispatch cso-winxp-sgl-chn-
Nontech Issue not No
A NO If resolved but
EscalatioIf CPA having Issue resolved
n action
Plan
Yes yes y

Yes
Issue not No
A NO If resolved but
Send second strike email
EscalatioIf CPA having Issue resolved
n action
Plan
*Add research note Yes yes *Send closing mail. y
*Change the case titleInform, research team will *Change Misc code1 to Email
call him in appropriate time.
CB\Email in\Product\issue.. *If sox, Select solution and link Yes
If customer wants to fix
* Dispatch cso-winxp-sgl-chn- the Case and close as resolved.
Nontech immediately yank and TS *If KB type Kb no. and close the
with action plans we have. Case as resolved.

Not resolved Resolved


If email
comes from
the customer
Yank the case,
Reopen the case, yank and
precede trouble shooting the send Opening
existing case mail and
troubleshoot the
Transfer to Mscc
call utilizing VKB,
(88987/88977) for consult and
creating a new case and exhaust the
proceed. resources
Not resolved Resolved
If email
comes
from the
customer

*If able
Get 4 hour to contact FLA get
vendor
Time,v-alternate
and if he is not assigning *Send closing mail.
assign to v-. Change the Send first *Change Misc code1 to Email
telephone number,
main case title to Customer
Strike email has
with no email address and if we have action plan then change the case title as CB\No email\P
*If sox, Select solution and link the
time zone, change action plan
CB\CPA\product\issue Case and close as resolved.
the case title to ESC
and dispatch the main case
and dispatch
to Techto cso-
bin, cso-winxp-sgl-
If we are doing CPA create a sub case and
*If KBpaste
typethe
Kb log
no. and close
changethethe title to
winxp-sgl-chn-esc
chn-tech
Case as
ASSIST\Product\Issue and just follow as said above. resolved.

If we need to send a case for recovery create a sub case change the title of sub case and main case to REC\Produ
*Add research note
*Change the case title
CB\Email in\Product\issue..
* Dispatch cso-winxp-sgl-chn-
Nontech By Ganesan R
V-6ganr
Inform, research team will
call him in appropriate time.
If customer wants to fix
immediately yank and TS
with action plans we have.

Yank the case,


Reopen the case, yank and
me, Tel. no., email precede trouble shooting the send Opening
ndition of case existing case mail and
troubleshoot the
Transfer to Mscc
call utilizing VKB,
(88987/88977) for consult and
is exhaust the
creating a new case and
proceed. resources

No

ondition
s closed

No

*If able
Get 4 hour to contact FLA get
vendor
Time,v-alternate
and if he is not assigning *Send closing mail.
assign to v-. Change the Send first *Change Misc code1 to Email
telephone number, Strike email with
main case title to *If sox, Select solution and link the
time zone, change action plan
CB\CPA\product\issue Case and close as resolved.
the case title to ESC
and dispatch the main case
and dispatch *If KB type Kb no. and close the
to Techto cso-
bin, cso-winxp-sgl-
winxp-sgl-chn-esc
chn-tech
Case as resolved.

*Add research note


*Change the case title
CB\Email in\Product\issue..
* Dispatch cso-winxp-sgl-chn-
Nontech
Issue resolved

yes
Send second strike email
Issue resolved

*Add research note yes *Send closing mail.


*Change the case titleInform, research team will *Change Misc code1 to Email
call him in appropriate time.
CB\Email in\Product\issue.. *If sox, Select solution and link
If customer wants to fix
* Dispatch cso-winxp-sgl-chn- the Case and close as resolved.
Nontech immediately yank and TS *If KB type Kb no. and close the
with action plans we have. Case as resolved.

Yank the case,


Reopen the case, yank and
precede trouble shooting the send Opening
existing case mail and
troubleshoot the
Transfer to Mscc
call utilizing VKB,
(88987/88977) for consult and
creating a new case and exhaust the
proceed. resources

*If able
Get 4 hour to contact FLA get
vendor
Time,v-alternate
and if he is not assigning *Send closing mail.
assign to v-. Change the Send first *Change Misc code1 to Email
asetelephone
title as
main
number,email\Product\Issue,
CB\No
case title to StrikeChange the misc code 6:Noemail
email with and Select
*If sox, dispatch to CSO-winxp-SGL-CHN-NONTECH
solution and link the
time zone, change action plan
CB\CPA\product\issue Case and close as resolved.
the case title to ESC
and dispatch the main case
and dispatch *If KB type Kb no. and close the
to Techto cso-
bin, cso-winxp-sgl-
winxp-sgl-chn-esc
chn-tech
Case as resolved.

main case to REC\Product\issue and assign the sub case to team manager.
*Add research note
*Change the case title
CB\Email in\Product\issue..
* Dispatch cso-winxp-sgl-chn-
Nontech
N-NONTECH
Overview of the Windows Installer Technology
How to Disable a Service or Device that Prevents Windows from Starting
Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
Description of the Windows XP Recovery Console
You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP
How to change or remove a program in Windows XP
How to partition and format a hard disk in Windows XP
A description of the Safe Mode Boot options in Windows XP
An explanation of the new /C and /I Switches that are available to use with Chkdsk.exe
PRB: Installation of .NET Framework Fails and Requires Manual Removal
How to Manually Remove Windows XP Service Pack 1
When to Reinstall Windows XP Service Pack 1
Cannot Disable the Registry Repair and Recovery Feature in Windows XP SP1
Registry Repair and Recovery May Inadvertently Delete a Subset of Keys
Description of the Microsoft Windows registry
How to troubleshoot Microsoft .NET Framework 1.1 installation issues
Activation Wizard does not start when you try to activate Windows XP
How to run a repair on Internet Explorer 6
Program Compatibility Registry Settings and Files
How to Move a Windows XP Installation to Different Hardware
How to Use a Parallel Installation to Disable a Service that Prevents Windows from Starting
Power-Management Issues with Windows XP and Intel PIII-M CPU
How to Automatically Install Remote Desktop Sharing and Remote Assistance on Windows XP-Based Computers
A description of Svchost.exe in Windows XP
How To Reference Another User's Hive By Means Of HKEY_CURRENT_USER
Your password is not retained when Outlook 2000 is installed with the Corporate or Workgroup option in Windows 2000 or Win
How to change the PPPoE MTU size in Windows XP
Qfecheck.exe Verifies the Installation of Windows 2000 and Windows XP Hotfixes
You receive the error "Error reading registry" trying to install the Step by Step for Microsoft Office XP
INFO: Taking Ownership of Registry Keys
Registry Keys Contain the Word 'Comet'
How To Search for Active Server Pages Knowledge Base Articles
How To Use the Win32 Registry from 16-bit Windows-Based App
RegMaid.exe Helps Clean Up the Registry
INFO: Understanding Why RegSaveKey Fails
INFO: Windows NT/2000/XP Uses KnownDLLs Registry Entry to Find DLLs
INFO: Run, RunOnce, RunServices, RunServicesOnce and Startup
How To Troubleshoot Run-time Error '70' in DCOM Applications
How To Enumerate the Values of a Registry Key
BUG: Registry access from multiple threads might fail
INFO: Registry Entries Made by an ActiveX Component
Description of Setup.lst sections
How To Prolong Shutdown Time so that Processes Close Properly
Working with the AppInit_DLLs registry value
Description of a Personal Firewall
Description of the Windows XP Internet Connection Firewall
Overview of the Windows Installer Technology
Explanation of error codes generated by Device Manager
An explanation of the new /C and /I Switches that are available to use with Chkdsk.exe
Latest list of SPYWARE
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