Price List

www.dhlparcel.com.pl

DHL PARCEL
DHL24
www.dhl24.com.pl

DHL Parcel Customer Service

PRICE LIST
Phone +48 42 6 345 345

DHL Parcel
DHL Express (Poland) Sp. z o.o.
ul. Osmańska 2
02-823 Warszawa
·······
Status: 1 January 2015 www.dhlparcel.com.pl

All ”DHL Parcel” designations refer to the company DHL Express (Poland) Sp. z o.o.
Status: 1 January 2015
PROMOTIONAL OFFER STANDARD OFFER

EFFORDABLE COMFORT AND PROVEN QUALITY

DHL PARCEL PACKAGES

Pages 4-5
PROMOTION AVAILABLE AT: Domestic shipments up to 31.5 kg
• www.dhl24.com.pl
• DHL Parcel Service Points DHL PARCEL POLSKA 1 DHL PARCEL 9 2 DHL PARCEL 12 3
• DHL Parcelshop Points “Door-to-door” delivery of parcels Express delivery of documents and For shipping documents and par-
up to 31.5 kg on the next working parcels at the territory of Poland. cels that need to reach the destina-
day, to every location in Poland. Integrated domestic network en- tion (major Polish cities) on the next
Perfect when speed of delivery ables delivery before 9:00 o’clock working day before noon. “Door-
Each package consists of:
needs to be balanced with profit- to major cities in Poland. “Door- to-door” delivery service with full
• insurance of the shipment • shipment monitoring at • gross price containing ability. to-door” delivery service with full transport cost guarantee4.
• DHL Courier delivery
up to 6 500 PLN www.dhlparcel.com.pl all charge transport cost guarantee4.

EXTRA LIGHT LIGHT HEAVY TIME DEFINITE

PACKAGE PACKAGE PACKAGE PACKAGE
• weight up to 1 kg • weight up to 10 kg • weight up to 25/31.5 kg1 • one service to choose from:
• DHL envelope • sum of longest and shortest • maximum size of the –1  2:00 p.m. Delivery Pages 6-7
• sum of longest and shortest dimensions of the shipment shipment 140 x 60 x 60 cm –6  :00-10:00 p.m. Delivery
dimensions of the shipment does not exceed 75 cm – S aturday Delivery and Domestic parcel and pallet shipment over 31.5 kg
does not exceed 35 cm Pickup
60 cm 140 cm • weight up to 25/31.5 kg1 DHL PARCEL MAX 5
longest
dimension
• maximum size of the
60 cm
shortest shipment 140 x 60 x 60 cm Service designed for parcels of up to 2 500 kg,
dimension
longest
dimension especially pallets. “Board-to-board” delivery to most
1 60 cm 140 cm
shortest
dimension
of major cities in Poland on the next working day.
60 cm

16.90 PLN 19.90 PLN 29.90 PLN 1

39.90 PLN
The package can be supplemented with additional options:

DHL Courier Collection and Remittance Pre-delivery Information This DHL Parcel Price List (previously known as Domestic Services Price List – Price List) applies to companies and institutions in the event
Pickup
+10. 00 PLN of Amount Due (COD)
+10. 00 PLN (PDI)
+4 .00 PLN of written agreement concluded in a separate contract regarding provision of transport services, which would stipulate application
of DHL Parcel Price List – Special Price List (previously known as Domestic Services Price List – Special Price List).
Envelope shipments and shipments up to 20 kg paid with cash are courier shipments by Postal Law. Other shipments are transportation
All the prices are PLN gross.
of commodities by Transportation Law.
1
Maximum weight of the shipment sent In DHL Parcelshop is 25 kg and in DHL Parcel Service Point is 31.5 kg. 1
Previously Envelope shipments and parcels up to 31.5 kg.
The offer is applicable for standard one-element domestic shipments, paid with cash or credit card (in some Points). DHL Parcel Courier pickup is possible at DHL24 and DHL Parcel Customer 2
Previously DHL DOMESTIC EXPRESS 9:00.
Service, tel. 42 6 345 345. Envelope shipments and shipments up to 20 kg paid with cash are courier shipments by Postal Law. Other shipments are transportation of commodities by 3
Previously DHL DOMESTIC EXPRESS 12:00.
Transportation Law. 4
According to terms and conditions of DHL Express (Poland) Sp. z o.o.
Detailed rules of the offer are available at www.dhlparcel.com.pl. 5
Previously Shipments containing elements over 31.5 kg.

DHL Parcel Price List DHL Parcel Price List

2 3
 Domestic shipments up to 31.5 kg

ADDITIONAL SERVICES AVAILABLE

E-mail/SMS Notification Shipment Insurance
Free of charge Cost depends on declared value of the shipment:
• Up to 50 000 PLN – 3.50 PLN
• Over 50 000 PLN to 100 000 PLN – 0.2% of declared value of the shipment
Collection and Remittance of Amount Due (COD)
Cost: 7 PLN + 1% of collected amount value
Change of Address6
Cost: 10 PLN within delivering DHL Parcel Terminal
Pre-delivery Information (PDI) Cost: 100% of basic charge between two DHL Parcel Terminals
Cost: 5 PLN

DHL Packaging
Saturday Pickup
Charge for DHL Packaging depends on its dimensions:
Cost: 50% of basic charge, not less than 15 PLN 24.5 x 23.5 x 10.5 (cm) (S) 2 PLN
49.5 x 23.5 x 21.0 (cm) (M) 3.50 PLN
49.5 x 47.0 x 21.0 (cm) (L) 5 PLN
Saturday Delivery1 49.5 x 47.0 x 42.0 (cm) (XL) 6 PLN
Cost: 50% of basic charge, not less than 15 PLN

DHL PARCEL POLSKA – BASIC CHARGES 6:00-10:00 p.m. Delivery2, 3

Proof of Delivery (POD)
Cost: 8 PLN if ordered when sending the parcel
Number of parcels in the consignment Cost: 12 PLN Cost: 18 PLN + 5 PLN for every next copy if ordered after the parcel is sent
(to be completed within up to one year of the basic service
Parcel weight 1 2-5 6-10 over 10
provision)
Return of Signed Documents (ROD)
PK 1
31.30 21.91 18.78 15.65
Cost: 13 PLN
5 kg 39.70 27.79 23.82 19.85 Electronic Proof of Delivery (ePOD)
eAWIZO 4 Free of charge
10 kg 43.00 30.10 25.80 21.50
Cost: 3.50 PLN
20 kg 49.30 34.51 29.58 24.65
Domestic shipments up to 31.5 kg

31.5 kg 56.80 39.76 34.08 28.40 Return of Undeliverable Package Written Orders7
Cost: 100% of basic charge5 Cost: 5 PLN per order

DHL PARCEL 9 – BASIC CHARGES 2

eInvoice
Number of parcels in the consignment Detailed description of services, see pages 8-9 Free of charge

Parcel weight 1 2-5 6-10 over 10

PK1 68.10 47.67 40.86 34.05 1

Applied only to DHL PARCEL POLSKA and DHL PARCEL MAX Services and cannot be combined with 6:00-10:00 p.m. Delivery.
2
Applied only to DHL PARCEL POLSKA Service and cannot be combined with Saturday Delivery Service.
5 kg 79.50 55.65 47.70 39.75 3
The charge also applies to Clients with contracted 17:00-22:00 p.m. Delivery Service.
4
Requires separate contract entry. Does not apply to consumers.
10 kg 88.60 62.02 53.16 44.30 5
For DHL PARCEL 9 and DHL PARCEL 12 shipments Return of Undeliverable Package Service charge applies – in accordance with DHL PARCEL POLSKA Price List.
20 kg 108.10 75.67 64.86 54.05
6
Sender’s written request is not necessary if PDI Service is enabled for this shipment (within delivering terminal).
7
Available only for payers for this service.
31.5 kg 126.00 88.20 75.60 63.00

DHL PARCEL 122 – BASIC CHARGES SERVICE CHARACTERISTIC

Number of parcels in the consignment
Parcel weight 1 2-5 6-10 over 10 DHL PARCEL POLSKA, DHL PARCEL 9, DHL PARCEL 12
PK1 43.30 30.31 25.98 21.65
5 kg 47.40 33.18 28.44 23.70
0.6 m
10 kg 50.70 35.49 30.42 25.35  Shipments are collected Monday to Friday and are delivered on the next working day:
Weight and dimensions of each
1.4 m by the end of the day (DHL PARCEL POLSKA), until 9 o’clock (DHL PARCEL 9) or until
20 kg 57.90 40.53 34.74 28.95 element in a shipment: 0.6 m
12 o’clock (DHL PARCEL 12).
31.5 kg 65.80 46.06 39.48 32.90  Weight up to 31.5 kg, maximum number of elements in the shipment: 999.
 Dimensions of a non-standard element: 1.4 x 0.6 x 0.6 (m). If the longest dimension
1
PK – documents in a hard DHL envelope with a weight of up to 1 kg. Method of calculation of charges:
is more than 1.4 m or any other dimension exceeds 0.6 m, additional charge for
2
Service available for selected postal codes. For more information on availability of time-definite services, please check our applications: DHL24 or DHL eCas or contact DHL Parcel Customer Service.
non-standard element applies.  For DHL PARCEL POLSKA, DHL PARCEL 9 and DHL PARCEL 12 charges apply in
All the prices are in PLN and they will be increased by appropriate tax on goods and services, do not include additional charges.
 Length up to 2 m. accordance with tables on page 4.
Prices indicated in the table refer to single elements (parcels) and include discounts on multi-item shipments. A multi-item shipment is a shipment composed of many elements sent to one receiver.
 The sum of dimensions (length x width x height) not more than 3 m.  Volumetric weight of each shipment is calculated using the following conversion
factor: [length (cm) x width (cm) x height (cm)]/4 000 or 1m3 = 250 kg.
 The principle of selecting the higher shipment weight: the actual or the volumetric
Pickup and delivery: is applied.
 "Door-to-door" system.  If the volumetric weight of element of the shipment exceeds 31.5 kg, the fee
 Courier may be called to pick up shipment by means of applications DHL24 and DHL is charged in accordance with the DHL Price List concerning DHL PARCEL MAX.
eCas or by calling DHL Parcel Customer Service. It is also possible to order regular

CALCULATING SHIMPENT COST pickups, activated after prior agreements with the DHL Sales Representative.

BASIC CHARGE FUEL SURCHARGE CHARGES FOR ADDITIONAL

determined on the basis of actual
or volumetric weight for chosen service
(for more information, see page 5)
+ (current information on fuel surcharge and road +
AND ROAD TOLLS SERVICES AND/OR OTHER
SURCHARGES + VAT TAX
(at appropriate rate)
All prices are in PLN and will be increased by appropriate tax on goods and services.
tolls are available at www.dhlparcel.com.pl) (for more information, see pages 8-10)
For more information about services please check at www.dhlparcel.com.pl or contact DHL Parcel Customer Service.

DHL Parcel Price List DHL Parcel Price List

4 5
 Domestic parcel and pallet shipment over 31.5 kg

ADDITIONAL SERVICES AVAILABLE

E-mail/SMS Notification Shipment Insurance
Free of charge Cost depends on declared value of the shipment:
• Up to 50 000 PLN – 3.50 PLN
• Over 50 000 PLN to 100 000 PLN – 0.2% of declared value of the shipment
Collection and Remittance of Amount Due (COD)
Cost: 7 PLN + 1% of collected amount value
Change of Address3
Pre-delivery Information (PDI) Cost: 10 PLN within delivering DHL Parcel Terminal
Cost: 100% of basic charge between two DHL Parcel Terminals
Cost: 5 PLN

Saturday Pickup Proof of Delivery (POD)

Cost: 50% of basic charge, not less than 15 PLN Cost: 8 PLN if ordered when sending the parcel
Cost: 18 PLN + 5 PLN for every next copy if ordered after the parcel is sent
(to be completed within up to one year of the basic service
Saturday Delivery1 provision)

Cost: 50% of basic charge, not less than 15 PLN

DHL PARCEL MAX – BASIC CHARGES Written Orders4

Return of Signed Documents (ROD) Cost: 5 PLN per order
Distance1 Cost: 13 PLN
Parcel 50 km 150 km 300 km 450 km 600 km 900 km
weight2 zone I zone II zone III zone IV zone V zone VI eInvoice
eAWIZO2
Free of charge
Cost: 3.50 PLN
Domestic parcel and pallet shipment over 31.5 kg

40 kg 79 104 115 125 135 148

60 kg 90 115 135 148 161 168
Return of Undeliverable Package Pallet Circulation2
80 kg 104 125 161 168 180 192 Cost: 100% of basic charge Cost: 30 PLN per pallet
100 kg 115 135 180 192 206 214
Detailed description of services, see pages 8-9
150 kg 126 163 229 251 273 295 1
Applied only to DHL PARCEL 9 and DHL PARCEL 12 Services and cannot be combined with 6:00-10:00 p.m. Delivery.
200 kg 137 181 273 310 343 375 2
Requires separate contract entry. Does not apply to consumers.
3
Sender’s written request is not necessary if PDI Service is enabled for this shipment (within delivering terminal).
250 kg 149 207 319 365 409 454 4
Available only for payers for this service.
300 kg
350 kg
163
170
229
251
365
409
421
478
478
545
535
615
SERVICE CHARACTERISTICS
400 kg 181 273 454 535 615 693
DHL PARCEL MAX
450 kg 195 297 506 597 690 781
500 kg 209 321 552 655 757 859
600 kg 231 357 620 747 839 964 2.1 m

Weight and dimensions of each on the number of shipments, if the delivery was due in two working days. DHL decides
700 kg 253 390 690 839 917 1 067
element in a shipment: 0.8 m 1.2 m on sequence of deliveries.
800 kg 287 424 757 929 996 1 170
 Maximum weight of an unpalletized element is 50 kg. Maximum actual Pickup and delivery:
900 kg 297 460 827 1 022 1 080 1 273 or volumetric weight of element on the pallet is 1 000 kg (including pallet).
 In ”board-to-board” system shipments may be collected from and delivered to places
1000 kg 334 497 902 1 124 1 170 1 388  Maximum weight (actual or volumetric) of a shipment is 2 500 kg. accessible to delivery vans.
1250 kg 373 557 1 006 1 238 1 308 1 552  Dimensions of a standard shipment:  Collection and delivery include placing and taking the shipment off the van5. Additional
• on a pallet (including pallet): 1.2 x 0.8 x 2.1 (m), loading and unloading activities are the responsibility of the Customer.
1500 kg 431 614 1 110 1 355 1 448 1 715 • not on a pallet (including wrapping) 1.4 x 0.6 x 0.6 (m).
If any size exceeds abovementioned dimensions, additional fee for non-standard  Shipments are collected Monday to Friday and are delivered on the next working day
1750 kg 464 675 1 216 1 470 1 587 1 876 element applies. or in 2 working days6.
2000 kg 532 732 1 321 1 587 1 725 2 035  Maximum dimensions of a single element:  Courier may be called to pickup shipment by means of applications DHL24 and DHL
• length – up to 4 m, eCas or by means of DHL Parcel Customer Service. It is also possible to order regular
2250 kg 557 787 1 423 1 703 1 864 2 198 pickups, activated after prior agreements with the Sales Department.
• or height overall (including pallet) – up to 2.1 m,
2500 kg 592 846 1 528 1 819 2 001 2 360 • or total dimensions – up to 6 m (length + width + height).
Method of calculation of charges:
 Sum of dimensions (length + width + height) over 3 m, even if actual weight is not
1
To calculate the distance, use Distance Calculator (at www.dhlparcel.com.pl). over 31.5 kg.  Charges for DHL PARCEL MAX shipments are calculated in accordance with the table
2
Total weight of elements within shipment sent to one receiver. on page 6.
 Maximum number of elements in a shipment: 5.
All prices are in PLN and will be increased by appropriate tax on goods and services.  Goods consolidated on a pallet are treated as a single element.  To calculate the price for a service, it is necessary to calculate the distance between
For more information about services please check at www.dhlparcel.com.pl or contact DHL Parcel Customer Service. the places of shipment pickup and delivery, by using the road pricing Calculator
 Each element whose length exceeds 2 to 4 m constitutes separate shipment (separate available at www.dhlparcel.com.pl.
waybill required). The actual weight of a long element must not exceed 50 kg.
Longitudinal weight applies for long loads.  For every element, following weights are calculated:
• volumetric weight, using following conversion factor:
 Palletized shipment over 2 500 kg sent to one Recipient or shipments of more than 5 [length (cm) x width (cm) x height (cm)]/4 000 or 1m3 = 250 kg,
pallets may be handled under individual terms and conditions as agreed with DHL • longitudinal weight, using following conversion factor: 1 running m = 100 kg.
Parcel Customer Service In case of sending more than 5 pallets to one recipient
without prior agreement with DHL Parcel Customer Service, delivery time for second  The principle of selecting the higher shipment weight: the actual, the volumetric or the
and following shipments extends: (a) by one working day or more, depending on the longitudinal one is applied.
CALCULATING SHIMPENT COST number of shipments, if the delivery was due on the next working day;
(b) by two working days or multiple of two working days, depending
 The price for the multi-element shipment is calculated by summing the higher weights
of respective elements.

BASIC CHARGE FUEL SURCHARGE CHARGES FOR ADDITIONAL

+
5
Does not apply to pickups and deliveries transported by vehicles such as: truck tractors with semitrailers, cars with trailers of capacity of 24 tons, cars without trailers of capacity of 5 tons and more.
determined on the basis of actual
or volumetric weight for chosen service
+ (current information on fuel surcharge and road +
AND ROAD TOLLS SERVICES AND/OR OTHER
SURCHARGES
VAT TAX
(at appropriate rate)
6
More information on delivery dates can be found at DHL Parcel Customer Service.
(for more information, see page 7) tolls are available at www.dhlparcel.com.pl) All prices are in PLN and will be increased by appropriate tax on goods and services.
(for more information, see pages 8-10)
For more information about services please check at www.dhlparcel.com.pl or contact DHL Parcel Customer Service.

DHL Parcel Price List DHL Parcel Price List

6 7
ADDITIONAL SERVICES – DESCRIPTION ADDITIONAL SERVICES – DESCRIPTION

Shipment Insurance Saturday Pickup Return of Undeliverable Package E-mail/SMS Notification

Protection against shipment loss or damage. Covers value of shipments up
to 100 000 PLN.
Cost depends on declared value of the shipment:
• Up to 50 000 PLN – 3.50 PLN
• Over 50 000 PLN to 100 000 PLN – 0.2% of declared value of the shipment
Providing additional insurance for shipments over 100 000 PLN requires
a separate written agreement between DHL Parcel and the Client. Charges are
calculated individually for each shipment, based on declaration made
to DHL Parcel Customer Service.
Detailed information on areas where this service is provided (by postal code
of shipment pickup) is available via DHL24 and DHL eCas applications
or at DHL Parcel Customer Service.
Cost: 50% of basic charge, not less than 15 PLN
The undeliverable shipment is a shipment that could not be delivered by
DHL Parcel because: the Receiver refuses to collect the package, payment refusal
for the service, amount due payment refusal (as in COD service), the Receiver does
not collect the consignment after the second attempt of delivery or the receiver’s
address details are not correct.
Cost: 100% of basic charge6
The Recipient receives e-mail/SMS notification on sending the shipment, date,
place and expected times of delivery. Information contains details on Collection
and remittance of amount due (COD) if applicable.
Free of charge

Saturday Delivery2 Report of Undelivered Shipments

Detailed information on areas where this service is provided (by postal code Daily report on shipments undelivered due to reasons beyond control of DHL, sent
of shipment delivery) is available via DHL24 and DHL eCas applications to indicated e-mail address. Activated at www.dhl.com.pl/raporty or via eCas
or at DHL Parcel Customer Service. application, it includes listing of shipment numbers, date of dispatch, Receiver’s
data, reason for delivery failure.
Cost: 50% of basic charge, not less than 15 PLN Change of Address Free of charge
Collection and Remittance of Amount Due (COD) Upon sender’s written request7.
According to Customer’s orders, amount due is transferred either be bank Cost: 10 PLN within delivering DHL Parcel Terminal
transfer or postal order. Receiver is bound to pay amount due in cash. Every Cost: 100% of basic charge between two DHL Parcel Terminals
shipment with COD service is liable to additional insurance. The collected
amount is returned within 5 working days of the day of shipment delivery
(the date of postal money transfer or the date of order of payment by DHL 6:00-10:00 p.m. Delivery3, 4
is considered the date of payment). If the collected amount is remitted Proof of Delivery (POD)
by the postal order, extra postal fee will be deducted from the collected Available for DHL PARCEL POLSKA Service only. Detailed information on areas
where this service is provided (by postal code of shipment delivery) is available A paper copy signed by receiver delivered.
amount; maximum collection amount is 11 000 PLN; in case the amount
exceeds 6 500 PLN, the receiver is bound to collect the shipment personally via DHL24 and DHL eCas applications or at DHL Parcel Customer Service. Cost: 8 PLN if ordered when sending the parcel
at DHL Terminal. Cost: 12 PLN Cost: 18 PLN + 5 PLN for every next copy if ordered after the parcel
is sent (to be completed within up to one year of the basic
Cost: 7 PLN + 1% of collected amount value service provision)
DHL Packaging
Cardboard packages are available in all DHL Parcel Service Points and from
DHL Parcel Couriers.
Packages dimensions in cm and prices:
24.5 x 23.5 x 10.5 (cm) (S) 2 PLN
49.5 x 23.5 x 21.0 (cm) (M) 3.50 PLN
49.5 x 47.0 x 21.0 (cm) (L) 5 PLN
Written Orders5 49.5 x 47.0 x 42.0 (cm) (XL) 6 PLN
Electronic Proof of Delivery (ePOD)
Return of Signed Documents (ROD)
Handling written orders (fax and e-mail). An electronic copy of document signed by Receiver. Available at DHL24 and DHL
The Shipper may get back the documents accompanying the original shipment eCas applications for shipments sent using them.
signed by the Receiver. Maximum of 5 documents. Cost: 5 PLN per order
Free of charge
Cost: 13 PLN

eInvoice Pallet Circulation

Pre-delivery Information (PDI) Equivalent of a paper invoice, eInvoice is a multifunctional, safe and easy service. Additional service for shipments containing elements over 31.5 kg. Pallet
eAWIZO1 Contact with shipment receiver before delivery. Within the service the shipper It allows e-mail information on issued invoice, and viewing or downloading proof shipments refer only to EURO pallets (0.8 x 1.2 m, consistent with UIC 435-2
SMS information about failed delivery attempt is sent to receiver. Available agrees for the shipment to be delivered to the address indicated by the receiver, of delivery of every shipment with invoice issued. Activation and access at standard). Pallet shipments are only possible for shipments paid by the Shipper
for contracted Customers. other than the one on the waybill (within delivering terminal). www.dhlparcel.com.pl. who has the proper entry in the framework agreement.
Cost: 3.50 PLN Cost: 5 PLN Free of charge Cost: 30 PLN per pallet

The company reserves the right to introduce special, additional charges related to violent changes in prices that may affect transport costs (fuel prices, taxes, etc.). The company reserves the right to introduce special, additional charges related to violent changes in prices that may affect transport costs (fuel prices, taxes, etc.).

1
Requires separate contract entry. Does not apply to consumers.
2
Applied only to DHL PARCEL POLSKA and DHL PARCEL MAX Services and cannot be combined with 6:00-10:00 p.m. Delivery.
3
Applied only to DHL PARCEL POLSKA Service and cannot be combined with Saturday Delivery Service.
4
The charge also applies to Clients with contracted 5:00-10:00 p.m. Delivery Service. 6
For DHL PARCEL 9 and DHL PARCEL 12 shipments the charge for Return of Undeliverable Package Service will be calculated according to charges for DHL PARCEL POLSKA.
5
Available only for payers for this service. 7
Sender’s written request is not necessary if PDI Service is enabled for this shipment (within delivering terminal).
All prices are in PLN and will be increased by appropriate tax on goods and services. All prices are in PLN and will be increased by appropriate tax on goods and services.
For more information about services please check at www.dhlparcel.com.pl or contact DHL Parcel Customer Service. For more information about services please check at www.dhlparcel.com.pl or contact DHL Parcel Customer Service.

DHL Parcel Price List DHL Parcel Price List

8 9
ADDITIONAL CHARGES ADDITIONAL INFORMATION

NON-STANDARD ELEMENT CHARGE COMBINED SHIPMENTS

Cost of a non-standard element for DHL PARCEL POLSKA,
DHL PARCEL 9 and DHL PARCEL 12 shipments
The charge applies to elements when:
• their longest dimension is more than 1.4 m or any other dimension exceeds
0.6 m,
• they are round, oval, or cylindrical,
• they are irregularly shaped with protruding elements,
• their surface is adhesive and disallows sliding (rubber etc.),
• they contain loose, heavy elements or elements of uneven weight distribution,
• they are placed in a packaging that is loose or of irregular shape (i.e. when
the contents may slide and therefore their center of gravity may shift during
transport),
• ”UP/DOWN” and “CAUTION! NST” stickers are attached,
• their content requires special service (if automatic sorting is impossible or if
they may damage other parcels),
• they contain liquids (barrels, canisters, buckets etc.).
The fee is also charged in case of Return of Undeliverable Package with non-
standard elements.
Cost: 22 PLN
Cost of a non-standard element for DHL PARCEL MAX
shipments
The charge applies to elements on pallets when:
• b ase dimensions exceed 0.8 x 1.2 m (EUR pallet),
• a rticles on the pallet stick outside its outline,
• e lement placed on a pallet is not attached with foil, binding tape, screws, etc.
The charge applies to unpalletized elements when:
• t heir longest dimension is more than 1.4 m or any other dimension exceeds
0.6 m,
• “UP/DOWN” and “CAUTION! NST” stickers are attached,
• t hey contain liquids (barrels, canisters, buckets etc.),
• t hey are round, oval, cylindrical,
• t hey are irregularly shaped with protruding elements.
Goods that cannot be palletized due to their specific character (e. g. wheeled
devices) and cannot be sorted automatically, are also subject to charge. The fee
is also charged in case of Return of Undeliverable Package.
Cost: 125 PLN
DHL PARCEL POLSKA AND DHL PARCEL MAX
Weight and dimensions of each Pickup and delivery:
element in a shipment:
 Shipments weighing up to 31.5 kg are picked up and delivered in the “door-to-door”
 It is possible to handle combined shipments (sent to the same Recipient system, whereas elements weighing over 31.5 kg in the “board-to-board” system.
– on one waybill), containing both elements of up to and over 31.5 kg.
 Each element should meet the requirements described in characteristic
of respective Services: DHL PARCEL POLSKA (page 5) and DHL PARCEL MAX Method of calculation of charges:
(page 7).
 For combined shipments, price is the sum of parcel prices separately calculated
in accordance with DHL PARCEL POLSKA and DHL PARCEL MAX rules.
CALCULATING COMBINED SHIMPENT COST

SUM OF BASIC DHL PARCEL FUEL SURCHARGE SUM OF CHARGES FOR

POLSKA AND DHL PARCEL MAX
CHARGES
(for more information, see page 4 and 6)
+ (current information on fuel surcharge and road +
AND ROAD TOLLS ADDITIONAL AND/OR OTHER
SURCHARGES + VAT TAX
(at appropriate rate)
tolls are available at www.dhlparcel.com.pl) (for more information, see pages 8-10)

OTHER CHARGES CONCERNING ALL DOMESTIC SERVICES

Repeated Call for Payment1 Charge for a Non-electronic Waybill1
DHL has the right to charge the Customer for the administrative fee in the event
it is necessary to send a repeated call for payment for DHL Parcel services.
Applies to shipments accompanied by waybills filled out without using DHL Parcel
e-solutions (i.e. DHL24, DHL eCas) or other tools integrated with DHL Parcel PROHIBITED AND RESTRICTED COMMODITIES
Cost: 20 PLN systems.
Cost: 2 PLN
DHL Parcel will not accept shipments if they contain1:
Change of Payer • cash, securities, other “cash-like” documents, • human or animal remains,
Once the invoice is issued by DHL Parcel, the payer’s change may occur upon • valuable goods (jewelry, works of art, antiques, numismatic objects), • narcotic drugs or psychotropic substances,
Restitution of Bank Transfer Payment 1
Customer’s written request. The administrative fee for the repeat invoicing will be • weapons and ammunition, • medications requiring special transport conditions,
Administrative fee related with the restitution of the possibility of paying
billed to the new payer indicated in the “Payer’s Change Form”. Download the
for DHL Parcel Services by bank transfer. • perishable items requiring special transport conditions, • other goods whose properties may be dangerous for health of people
form at www.dhlparcel.com.pl (“Documents” tab) or contact DHL Parcel
Customer Service. Cost: 40 PLN • chemical and biologically active products, who handle them, or which may damage or destroy other parcels,
Cost: 15 PLN per invoice • animals, • other goods whose transport is prohibited based on legal regulations.

Extended Printed Invoice

Fuel Surcharge and Road Tolls2 Charge related to the delivery to the Customer of the invoice with additional
The fuel surcharge and road toll are added to the basic net price of the shipment. details about sender and receiver of the shipment. It also enables receiving Excel
attachment to the invoice.
Current rates and method of calculating are available
at www.dhlparcel.com.pl. Cost: 3 PLN per each invoice COMPLAINTS
We do our best to deliver all of our Customers’ shipments safely and on time. In case of any
complaint or remarks on the quality of our services, please visit www.dhlparcel.com.pl.

The company reserves the right to introduce special, additional charges related to violent changes in prices that may affect transport costs (fuel prices, taxes, etc.).

1
Does not apply to consumers.
2
Previously known as Fuel Surcharge.
All prices are in PLN and will be increased by appropriate tax on goods and services.
1
More information in the Rules of domestic parcel and postal services DHL Express (Poland) Sp. z o.o., available at www.dhlparcel.com.pl.
More information available at www.dhlparcel.com.pl or in DHL Parcel Customer Service. More information available at www.dhlparcel.com.pl or in DHL Parcel Customer Service.

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SOLUTIONS FOR SENDER SOLUTIONS FOR RECEIVERS
DHL Parcel enables Customers to choose the most suitable way of sending shipment! It is now possible To meet Clients’ requirements DHL Parcel introduces to Polish market more solutions making delivery
to order Courier on-line and promotional DHL Parcel Package can be sent in DHL Parcelshop Point. of shipment even easier. Information on possibility to use the following services is available at supplier
while shopping on-line.

Personal pickup at DHL Parcelshop

Receiver choses the nearest DHL Parcelshop and picks up the shipment on his way from work!
• Client of on-line shop gains the possibility to select the time and place of pickup most suitable for him.
• Receiver is informed about shipment awaiting collection.
• Pickup of shipment can be planned in 7 calendar days from notification, in the point’s working hours.

Neighbor Delivery
Neighbor assistance is invaluable, especially when Recipient cannot wait for Courier!
• When the final Receiver is absent Courier immediately delivers the shipment to indicated Neighbor.
• The Client does not have to wait for Courier and still shipment is delivered on the expected day.
• Receiver is informed by e-mail/SMS about the Neighbor Delivery.

E-mail/SMS Notification
DHL24
The Recipient receives free notification about delivery.
No installation is required. Application is available 24/7 via internet browser at www.dhl24.com.pl.
• E-mail/SMS message informs about sending the shipment, date and expected time of delivery.
Registering at DHL24 enables number of possibilities. It allows to:
• That allows Recipient to plan the day more effectively.
• check prices for shipment and additional services, as well as • print waybills,
• These notifications are also limiting the Client’s need to contact on-line shop.
promotional offers, • monitor delivery status,
• create database of Receivers, • access to delivery confirmation with Receiver’s signature.
• predefine shipment, • access shipment history,
• use previous shipment history (copy) to create quick shipment, • fill complaints and monitor their status. Returns
• order Courier pickup and monitor status,
Easy way to return shipment to Sender on his cost.
It is also possible to use DHL24 without registering to:
Just:
• check prices for shipment and chosen additional services, as well as
promotional offers, • go to www.dhlparcel.com.pl,

• create and print waybills, • choose promotional offer and way of sending,

• order Courier pickup. • order Courier pickup or deliver it to DHL Parcel Customer Service or DHL Parcelshop Point,
• send shipment.
For cooperation on regular basic, please fill in the form at www.dhlparcel.com.pl.

All electronic tools are free of charge.

For more information about DHL e-solutions please check www.dhlparcel.com.pl, DHL Parcel Customer Service or DHL Parcel Sales Representative. For more information about services please check at www.dhlparcel.com.pl or contact DHL Parcel Customer Service.

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NOTES NOTES

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