ES ERIN SURGE

(231) 327 5406 ∙ ERIN.SURGE@GMAIL.COM

...........................................................................................................................................................................................
S U M M A R Y : Dig i t a l a n d Techn i c a l Con ten t C rea to r w ith 4 + yea rs o f m a rke tin g, b ra n d   m a n a g e m ent , a n d
copyw ri ti n g an d edit i n g ex peri en ce i n sc i en ce e d u c a tio n a n d in fo rm a tio n te ch n o lo g y. S tro n g s e lf- s ta r te r, grea t
writte n co mmuni cator, a n d a tea m pl ayer w h o love s w ritin g a n d ta lkin g a b o u t te ch n ic a l co n ce p ts .

...........................................................................................................................................................................................
FREELANCE COPYWRITER

S e l f- e mployed · B ri g h to n , Mich ig a n · 201 9 – p re s e nt

• Conducted and participated in interviews, serving as a writer of client success stories for online publication.
• Performed research as a media strategist to provide social media analyses of clients’ competitors.
• Researched complex topics in the field of information technology to deliver educational blog posts consistent with company voice.

CUSTOMER CARE SPECIALIST

Gus to · Denver, Colo ra do · 201 8 – 201 9

• Provided written and verbal technical support in a fast-paced environment by interacting with business owners via phone, email
(Salesforce), and chat to solve difficult problems.
• Created and maintained detailed documentation about technical concepts for use by customers and the Care team.

TEAM SUPERVISOR - SALES FLOOR & CUSTOMER SERVICE

Targ et · West minste r, Co lo ra do · 201 7 – 201 8

• Managed 9 sales departments by planning and executing daily/weekly workloads to deliver on department and store sales goals.
• Led a team of ~25 passionate and knowledgeable Guest Advocates and Front of Store Attendants.
• Created a culture of accountability through clear expectations and performance management (observe, recognize, and coach) on
critical customer service behaviors.

SENIOR CONTENT WRITER

CREATE for STEM Inst it ute · Ea st L a n sin g , Michi ga n · 201 5 – 201 7

• Wrote content for and designed project descriptions, flyers, brochures, logos, and graphic illustrations.
• Managed an editorial calendar using Asana. Implemented and organized digital media libraries.
• Assisted in hiring of new interns by streamlining onboarding processes. Delegated work and supervised interns.
...........................................................................................................................................................................................
ADDITIONAL COURSEWORK SKILLS
• Grant Writing • Environmental & • Microsoft Office Professional • Google Drive
• Technical Writing Natural Resource Law • Adobe InDesign • HTML5
• Document & Graphic Design • Conversational • Adobe Photoshop • CSS
• Project Management French • Squarespace • Salesforce
...........................................................................................................................................................................................
............................

E D U C AT I O N ENGAGEMENT

BA i n Professiona l Writ in g : Dig it a l & Te ch n ic a l Wri t i n g Ph i Be ta Ka p pa S o c ie ty

Min or : Envi ro nm enta l Sc i en ce & S ust a i n a bi l i ty S tu d ie s MS U Wo m e n in E n tre p re n e u rs h ip

Michigan State U ni versi ty · Ea st L a n si n g , M I · 201 3 -201 7 Mo r ta r Boa rd N a tio n a l Co lle ge S e n io r Hon or S oci e ty
.......................................................................................................................................................................................................................................................................................................................................................
ERIN SURGE ∙ PAGE 1 OF 1