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The cemetery services industry comprises of businesses that primarily operate sites or
constructions reserved solely for the interment of human or animal remains. The industry
also includes companies that offer cremation services.
If you are a closer watcher of the Cemetery Services industry, you will rightly observe that
the industry is one of few industries that successfully dug it out of the recessionary woes
that once plagued its companies during the recession period in the United States.
With increasing disposable income and a growing proportion of US citizens reaching 65
years and older, families have become far more likely to purchase high-value industry
merchandise and burial services, thereby increasing the revenue generated in the industry.
These factors are expected to continue going forward. Nevertheless, experts projected the
number of cremations is going to rise, hence threatening the growth in the cemetery
services industry.
The Cemetery Services industry is indeed a very large industry and pretty much thriving in
all parts of the world especially in developed countries such as United States of America,
Canada, United Kingdom, Germany, France, Australia and Italy et al.
Statistics has it that in the United States of America alone, there are about 7,112 licensed
and cemetery services companies scattered all across the United States of America and
they are responsible for employing about 33,518 employees.
The industry rakes in a whooping sum of $4bn annually with an annual growth rate
projected at 4.1 percent within 2011 and 2016. The establishments with the lion share of the
available share in the industry are SCI and StoneMor.
A recent report published by IBISWORLD reveals that the regions with the greatest
concentration of cemeteries and crematories in the United States are the Mid-Atlantic, the
Southeast and the Great Lakes. The distribution of cemeteries and crematories is related to
population trends and age structure. Additionally, consumer preferences for cremation,
opposed to burials, are another important factor that can influence the share of
establishments.
The report further stated that the Mid-Atlantic has the greatest share of cemeteries in the
United States in 2016, estimated at 26.5 percent of the total. Pennsylvania is the most
heavily concentrated state in the country in terms of industry establishments, holding an
estimated 10.9 percent of cemeteries and crematories in 2016. New York follows as a close
second with 9.6 percent of establishments.
No doubt, as the population ages, it is obvious that the number of deaths in the United
States and all over the world is anticipated to increase and this will in turn create market for
the cemetery services industry. Nonetheless, continued competition from discount retailers
and the ease of online ordering from casket manufacturers, as well as a rise in low-priced
cremations, are expected to curtail prices for funeral home operators.
If you are contemplating starting your own cemetery services business in the United States,
you should ensure that you carry out a thorough market survey and feasibility studies. If you
get some key factors wrong before starting your own cemetery services business, then you
are likely going to struggle to stay afloat.
Glorious Exit® Cemetery Services, Inc. is set to operate a standard cemetery services
company in. The fact that we want to become a force to reckon with in the cemetery
services industry means that we will go all the way out to give our clients a lasting and
pleasant memory of their bereaved family members and friend.
We will render services that that will make them want to come back as well as recommend
our cemetery services to their friends, family members and business partners. These are
the services and amenities that will be made available to our clients;
Our mission is to deliver reliable, genuinely, caring and excellent cemetery services superior
to what our competitions can offer in any location where our cemetery services will be
situated and to ensure that we work hard to grow our cemetery services company to be
listed amongst the top 10 cemetery services company in the United States of America.
The success of any business is to a larger extent dependent on the business structure of
the organization and the people who occupy the available role in the organization. Although
Glorious Exit® Cemetery Services, Inc. is a family run business, we will still work with a
business structure that will give room to the minimal employees (mostly part – time
employees) to explore their creativity, feel belong and full integrate into the organization’s
philosophy.
We are aware that when recruiting for a business such as cemetery services company, your
aim should be to look for people who can handle grieving and bereaved people not just
people looking for a job in other to be able to pay their bills and that is exactly what we will
look out for. We will only recruit people with good customers’ service skills, people with
compassion, people who can empathize, who love this line of business and people who
don’t have any problem handling dead bodies.
We will not make the mistake of recruiting people with the wrong skill sets, because we
know they can ruin our business before it even gets started. This is why we will make sure
we recruit smartly and wisely; people with the right mindset to help us achieve our business
goals and objectives in record time.
In view of that, we have decided to hire qualified and competent hands to occupy the
following positions;
Responsible for overseeing the smooth running of HR and administrative tasks for
the organization
Maintains office supplies by checking stocks; placing and expediting orders;
evaluating new products.
Ensures operation of equipment by completing preventive maintenance
requirements; calling for repairs.
Updates job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in
professional organizations.
Enhances department and organization reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to add value to job
accomplishments.
Defining job positions for recruitment and managing interviewing process
Carries out staff induction for new team members
Responsible for training, evaluation and assessment of employees
Responsible for arranging travel, meetings and appointments
Oversees the smooth running of the daily office activities.
Identifies, prioritizes, and reaches out to new partners, and business opportunities et
al
Identifies development opportunities; follows up on development leads and contacts;
participates in the structuring and financing of projects; assures the completion of
development projects.
Writes winning proposal documents, negotiate fees and rates in line with company
policy
Responsible for handling business research, market surveys and feasibility studies
for the business
Responsible for supervising implementation, advocate for the customer’s needs, and
communicate with clients
Develops, executes and evaluates new plans for expanding increase sales
Documents all customer contact and information
Represents the company in strategic meetings
Helps to increase sales and growth for the company
Accountant / Cashier:
Responsible for preparing financial reports, budgets, and financial statements for the
organization
Provides managements with financial analyses, development budgets, and
accounting reports; analyzes financial feasibility for the most complex proposed
projects; conducts market research to forecast trends and business conditions.
Responsible for financial forecasting and risks analysis.
Performs cash management, general ledger accounting, and financial reporting
Responsible for developing and managing financial systems and policies
Responsible for administering payrolls
Ensures compliance with taxation legislation
Handles all financial transactions for the organization
Serves as internal auditor for the organization
Security Officer:
Strength:
Our area of strength cannot be farfetched; the location of our cemetery services company is
perfect for such business, our management team has robust experience in the cemetery
services industry, our customer’s services is second to none in the whole of Cape May – NJ
and our facility is top notch and highly secured 24 hours a day and 7 days a week.
Weakness:
We critically looked into our business model and we were able to identify two major
weakness. One is the fact that we are a new business and the second is the fact that we
may not have the financial resources required to match up with existing and leading
cemetery services companies in Cape May – New Jersey and also generating the needed
hypes that can drive traffic towards our facility.
Opportunities:
One thing is certain, people will always die and they would need the services of cemetery
services industry. Our cemetery services facility is well – located in busy area, hence there
are loads of business opportunities for us. Besides we are the only cemetery services within
a 45 miles’ radius where ours is located.
Threat:
Some of the threats that we are likely going to face as a cemetery services business
operating in the United States are unfavorable government policies – the government, the
arrival of a competitor within our location of operations and global economic downturn which
usually affects purchasing / spending power. There is hardly anything we can do as regards
these threats other than to be optimistic that things will continue to work for our good.
Private Cemetery Service Business Plan – MARKET ANALYSIS
Market Trends
If you are a closer watcher of the trends in the Cemetery Services industry, you will rightly
observe that the industry is one of few industries that successfully dug itself out of the
recessionary woes that once plagued its companies during the recession period in the
United States.
With increasing disposable income and a growing proportion of US citizens reaching 65
years and older, families have become far more likely to purchase high-value industry
merchandise and burial services, thereby increasing the revenue generated in the industry.
These factors are expected to continue going forward. Nevertheless, experts projected the
number of cremations is going to rise, hence threatening the growth in the cemetery
services industry.
Lastly, cemetery services businesses in the United States of America are traditionally run by
families except for few instances and there are various insurance companies that have
funeral insurance policies for their clients. Building a good working relationship with them
will position your cemetery services business to help them handle some of their policy
holders.
You can also help them market their funeral insurance cover with the agreement that you
will be the one to handle the funerals of the customers you bring to them. This is of course
will be a win-win for both parties, and every business person would want to go into such
agreement.
It will be safe to say that the target market for cemetery services cuts across people of all
class, race, religion, and culture as long as they value their deceased loved ones and would
want to give them befitting burial or cremation as required.
In view of that, we have created strategies that will enable us reach out to various corporate
organizations and individual clients who we know can’t afford to do without our services. We
have conducted our market research and survey and we will ensure that our cemetery
services company is well accepted in the market place.
These are the groups of people we intend marketing our cemetery services to;
Insurance companies
Owners of mortuaries
Hospitals
Retirees and Pensioners
Households
Corporate Executives
Government Officials
Business People
Celebrities
Military Men and Women
Sports Men and Women
Everyone who resides in our target locations.
It is important to clearly state that in this dispensation, customers use the Internet to find
cemetery services providers, to read reviews, to view facility available and the location of
the cemetery services provider; loads of processes have gone digital. Which is why most
cemetery services companies are increasingly adopting technology and the internet for
marketing and advertising their business and we are not going to be left out.
We are quite aware that one of the ways to get people to patronize your cemetery services
company is to build good business relationship with owners of mortuaries, insurance
companies and hospitals et al. Having a good working relationship with people mortuaries
will enable them refers people to you; since their job is to preserve corpses and yours is to
conduct a befitting burial.
We will go all out to strike a deal with them that will ensure that they get a commission for
any referral we get from them. In summary, Exit® Cemetery Services, Inc. will adopt the
following sales and marketing approach to win customers over;
Building strong partnerships within our industry and with other stakeholders across
the United States of America
Ensure that we put our market scale and knowledge to good use
Continuously Improving the efficiency of our cemetery services and operating
processes
Delivering consistent customer experiences to all our clients; making our first
impression count positively
Hire the services of experts to make our brands the first choice for families and
corporate organizations
Continuously Improving the performance of our brands
Promote our business online via our official website and all available social media
platform
Advertise our cemetery services business in relevant magazines, national dailies,
Satellite TV stations and Radio station
Open our cemetery services business in a grand style with a party for all.
Make use of attractive hand bills to create awareness and also to give direction to
our cemetery services facility
Position our signage / flexi banners at strategic places in and around Cape – May,
New Jersey
Create a loyalty plan that will enable us reward our corporate clients such as
insurance companies and owners of mortuaries
Engage on road shows within our neighborhood to create awareness for our
cemetery services business.
Sources of Income
Exit® Cemetery Services, Inc. is established with the aim of maximizing profits in the
cemetery services industry and we are going to go all the way to ensure that we do all it
takes to attract guests on a regular basis and sign retainer – ship with most of our corporate
clients.
Exit® Cemetery Services, Inc. will generate income by offering the following services for
individuals, families and for corporate organizations;
Sales Forecast
One thing is certain when it comes to providing cemetery services, if your facility is well
secured well positioned and you have the right business network, you will always attract
customers cum sales and that will sure translate to increase in revenue generation for the
business.
We are well positioned to take on the available market in Cape May – New Jersey and we
are quite optimistic that we will meet our set target of generating enough income / profits
from the first six month of operations and grow the business and our clientele base.
We have been able to critically examine the cemetery services industry and we have
analyzed our chances in the industry and we have been able to come up with the following
sales forecast. The sales projections are based on information gathered on the field and
some assumptions that are peculiar to similar startups in Cape May – New Jersey.
Below are the sales projections for Exit® Cemetery Services, Inc. it is based on the location
of our business and other factors as it relates to cemetery services providers start – ups in
the United States;
N.B: This projection is done based on what is obtainable in the industry and with the
assumption that there won’t be any major economic meltdown and there won’t be any major
competitor offering same facility and services and customer care services as we do within
same location. Please note that the above projection might be lower and at the same time it
might be higher.
Our pricing system is going to be based on what is obtainable in the industry, we don’t
intend to charge more (except for premium and customized services) and we don’t intend to
charge less than our competitors are offering in the United States of America.
Be that as it may, we have put plans in place to discount our products and services once in
a while and also to reward our loyal customers (corporate clients such as insurance
companies and owners of mortuaries).
Payment Options
The payment policy adopted by Exit® Cemetery Services, Inc. is all inclusive because we
are quite aware that different customers prefer different payment options as it suits them but
at the same time, we will ensure that we abide by the financial rules and regulation of the
United States of America.
Here are the payment options that Exit® Cemetery Services, Inc. will make available to her
clients;
In view of the above, we have chosen banking platforms that will enable our client make
payment for services and products without any stress on their part. Our bank account
numbers will be made available on our website and promotional materials to clients who
may want to deposit cash or make online transfer for our services and products.
Private Cemetery Service Business Plan – Publicity and Advertising Strategy
Exit® Cemetery Services, Inc. is in the cemetery services industry to make profit and we
can only make profit if we steadily increase our customer base. No doubt, in order to remain
relevant in the cemetery services industry in Cape May – New Jersey, we will continue to
create hype around our business brand.
We will ensure that we leverage on all conventional and non – conventional publicity and
advertising technique to promote our cemetery services brand. Here are the platforms we
intend leveraging on to promote and advertise Exit® Cemetery Services, Inc.;
Place adverts on both print (newspapers and magazines) and electronic media
platforms
Sponsor relevant community based events / programs
Leverage on the internet and social media platforms like; Instagram, Facebook,
twitter, YouTube, Google + et al to promote our services
Install our Bill Boards on strategic locations all around Cape May – New Jersey
Engage in road show from time to time in targeted neighborhoods
Distribute our fliers and handbills in target areas
Contact corporate organizations by calling them up and informing them of Exit®
Cemetery Services, Inc. and the services we offer
List our cemetery services company in local directories / yellow pages
Advertise our cemetery services company in our official website and employ
strategies that will help us pull traffic to the site.
Ensure that all our staff members wear our branded shirts and all our vehicles are
well branded with our company logo et al.
The fee for registering the business in the United States of America – $725.
Legal expenses for obtaining licenses and permits as well as the accounting
services (software, P.O.S machines and other software) – $3,300.
Marketing promotion expenses for the grand opening of Exit® Cemetery Services,
Inc. in the amount of $3,500 and as well as flyer printing (2,000 flyers at $0.04 per
copy) for the total amount of $3,580
The cost of leasing a facility with government approval for the kind of business we
want to run – $100,000
The amount needed to renovate our facility (electrical, furnishings, plumbing,
painting and landscaping) – $10,000.
The cost for the purchase of furniture and equipment – $10,000
Other start-up expenses including stationery – $1000
Phone and utility deposits – $3,500
The cost for initial inventories and supplies – $10,000.
The Cost of launching a Website – $600
The cost opening party – $5,000 (optional)
The cost for payment of salaries for the first 3 months of operations – $50,000
Additional Expenditure (Business cards, Signage, Adverts and Promotions et al)
– $5,000
Going by the report from our research and feasibility studies, we will need an average
of $200,000 to start a small scale but standard cemetery services business in the United
States of America.
Generating Funds / Startup Capital for Exit® Cemetery Services, Inc.
Exit® Cemetery Services, Inc. is a family business that will be owned by Mr. Clement
Jenkins and his immediate family members. They are the sole financial of the business
which is why they decided to restrict the sourcing of the start – up capital for the business to
just three major sources.
These are the areas we intend generating our start – up capital;
Generate part of the start – up capital from personal savings and sale of his stocks
Generate part of the start – up capital from friends and other extended family
members
Generate a larger chunk of the startup capital from the bank (loan facility).
N.B: We have been able to generate about $50,000 (Personal savings $45,000 and soft
loan from family members $5,000) and we are at the final stages of obtaining a loan facility
of $200,000 from our bank. All the papers and document has been duly signed and
submitted, the loan has been approved and any moment from now our account will be
credited.
Private Cemetery Service Business Plan – Sustainability and Expansion Strategy
The future of a business lies in the numbers of loyal customers that they have the capacity
and competence of the employees, their investment strategy and the business structure. If
all of these factors are missing from a business (company), then it won’t be too long before
the business close shop.
One of our major goals of starting Exit® Cemetery Services, Inc. is to build a business that
will survive off its own cash flow without the need for injecting finance from external sources
once the business is officially running. We know that one of the ways of gaining approval
and winning customers over is to offer our cemetery services a little bit cheaper than what is
obtainable in the market and we are well prepared to survive on lower profit margin for a
while.
Exit® Cemetery Services, Inc. will make sure that the right foundation, structures and
processes are put in place to ensure that our staff welfare are well taken of. Our company’s
corporate culture is designed to drive our business to greater heights and training and re –
training of our workforce is at the top burner.
As a matter of fact, profit-sharing arrangement will be made available to all our
management staff and it will be based on their performance for a period of five years or
more. We know that if that is put in place, we will be able to successfully hire and retain the
best hands we can get in the industry; they will be more committed to help us build the
business of our dreams.
Check List / Milestone