2/5/2019 Online Courses - PMP Exam Simulator

PMP Exam Simulator

PMP Exam 5

Filtered Mode: Displaying 15 questions

Question 125 of 200 Question ID: 612097

To attain the appropriate engagement level, a project manager emails stakeholders each week the project status report
generated by a project management application. As the project manager monitors stakeholder engagement, it becomes
known that external stakeholders are unable to open the files because they do not have the required project
management software.

What may have prevented this problem from occurring?

A Excluding the external stakeholders from the stakeholder register

B Updating the lessons learned register

C Capturing a description of the problem in the issue log

D Tailoring communication technology to the needs of all stakeholders

G Question answered correctly

Hint:
A proactive approach is necessary to prevent a problem from occurring.

Correct Answer: D

Explanation:

The question implies that the project manager was performing the Monitor Stakeholder Engagement process when it
comes to light that external stakeholders are unable to open the project status files since they do not have the required
software. As it relates to stakeholder management, the project manager should tailor the way the Project Stakeholder
Management processes are applied. Among these tailoring considerations is communication technology. While it
appears that all of the stakeholders have access to email, the external stakeholders lack the required software to open
the files that were generated by the project management software. Considering the technology that was available to the
external stakeholders, likely would have led to the selection of a more appropriate file format for the project status
updates. The incorrect answer choices represent actions that are taken after the problem has been realized or are not
reasonable. Therefore, of the available choices, tailoring the communication technology to the needs of all stakeholders
is the best answer to the question asked.
https://www.project-management-prepcast.com/index.php?option=com_joomla_lms&task=show_quiz&id=6&quiz_id=126&Itemid=1248&tmpl=quiz 1/2
2/5/2019 Online Courses - PMP Exam Simulator

Details for Each Option:

A Excluding the external stakeholders from the stakeholder register

Incorrect. Excluding the external stakeholders from the stakeholder register is an extreme action and not
necessary to prevent the issue described by the question. Stakeholders can be internal or external to the project
and performing organization. Just because some individuals or groups are external does not necessarily mean
they are not stakeholders, and that the engagement of these stakeholders does not need to be managed.

B Updating the lessons learned register

Incorrect. The lessons learned register should be updated to capture the knowledge gained regarding the
appropriate file format for project updates. Updating the lessons learned register is a reactive response and would
not have prevented the problem from occurring in the first place.

C Capturing a description of the problem in the issue log

Incorrect. The problem described by the question should now be captured in the issue log for follow up and
resolution. However, capturing the information in the issue log is a reactive measure and would not have prevented
the problem from occurring.

D Tailoring communication technology to the needs of all stakeholders

Correct. Considering the technology that was available to the external stakeholders, likely would have led you, as
the project manager, to select a more appropriate file format for the project status updates.

Reference:

A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Sixth Edition, Project Management Institute
Inc., 2017, Page(s) 506

https://www.project-management-prepcast.com/index.php?option=com_joomla_lms&task=show_quiz&id=6&quiz_id=126&Itemid=1248&tmpl=quiz 2/2