HP StorageWorks Command View EVA

installation guide

Part number: T3724–96042

Third edition: February 2006
Legal and notice information
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Microsoft, Windows, Windows NT, and Windows XP are U.S. registered trademarks of Microsoft Corporation.

HP StorageWorks Command View EVA

Contents

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Document conventions and symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
HP technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Subscription service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
HP web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Providing feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
HP StorageWorks Command View EVA . . . . . . . . . . . . . . . . . . . . . . . . . . 11
HP StorageWorks Command View EVAPerf . . . . . . . . . . . . . . . . . . . . . . . . 11
Storage Management Initiative Specification for Enterprise Virtual Array . . . . . . . . . . . . 12
HP StorageWorks Storage System Scripting Utility . . . . . . . . . . . . . . . . . . . . . 12
HP Web-based Enterprise Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Management server types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configuring browser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Internet Explorer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mozilla browser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Refreshing the browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2 HP Command View EVA . . . . . . . . . . . . . . . . . . . . . 19

Installing HP Command View EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing HP Command View EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3 HP Command View EVAPerf . . . . . . . . . . . . . . . . . . . 21

Installing HP Command View EVAPerf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Upgrading HP Command View EVAPerf . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing HP Command View EVAPerf . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4 HP Storage System Scripting Utility . . . . . . . . . . . . . . . . . 23

Installing the utility on a host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5 SMI-S EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SMI-S EVA prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing SMI-S EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Modifying the EVAprovider.properties file . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Supported SMI-S 1.1.0 components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removing SMI-S EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Troubleshooting SMI-S EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SMI-S EVA was not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SMI-S EVA service does not start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
SMI-S EVA service is unable to populate data . . . . . . . . . . . . . . . . . . . . . . . 28
SMI-S EVA fails to retrieve data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

HP StorageWorks Command View EVA installation guide 3

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 29
Login failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power failure during installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power failure during removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Deleting folders affects HP Command View EVA removal . . . . . . . . . . . . . . . . . . . . 30
Failed connection warning for uncabled controller host ports . . . . . . . . . . . . . . . . . . . 30
Unable to access the user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4
Tables
1 Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 Internet Explorer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3 Mozilla browser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

HP StorageWorks Command View EVA installation guide 5

6
About this guide
This guide describes procedures for installing and removing the following software:
• HP StorageWorks Command View EVA
• HP StorageWorks Command View EVAPerf
• HP StorageWorks Storage System Scripting Utility
• Storage Management Initiative Specification for Enterprise Virtual Array

Intended audience
This guide is intended for personnel who install software in storage area networks that include HP
StorageWorks Enterprise Virtual Arrays (EVAs). Readers need skills in:
• Storage area networks
• Operating systems, including Windows
• HP StorageWorks Enterprise Virtual Arrays

Related documentation
The following documents are referenced in this guide:
• HP StorageWorks EVA software compatibility reference
• HP StorageWorks Command View EVA user guide
• HP StorageWorks Command View EVA release notes
• HP StorageWorks Storage System Scripting Utility reference
• HP StorageWorks Command View EVA online help (accessible from the HP Command View
EVA user interface)
• HP StorageWorks EVA iSCSI connectivity quick start instructions
• HP StorageWorks EVA iSCSI connectivity user guide
You can find these documents on the following web sites:
http://h18006.www1.hp.com/products/storage/software/cmdvieweva/index.html
http://h18006.www1.hp.com/storage/arraysystems.html

HP StorageWorks Command View EVA installation guide 7

Document conventions and symbols
Table 1 Document conventions

Convention Element
Blue text: Table 1 Cross-reference links and e-mail addresses
Blue, underlined text: http://www.hp.com Web site addresses
Bold text • Keys that are pressed
• Text typed into a GUI element, such as a box
• GUI elements that are clicked or selected, such as
menu and list items, buttons, tabs, and check boxes
Italic text Text emphasis
Monospace text • File and directory names
• System output
• Code
• Commands, their arguments, and argument values
Monospace, italic text • Code variables
• Command variables
Monospace, bold text Emphasized monospace text

CAUTION:
Indicates that failure to follow directions could result in damage to equipment or data.

IMPORTANT:
Provides clarifying information or specific instructions.

NOTE:
Provides additional information.

TIP:
Provides helpful hints and shortcuts.

HP technical support
Telephone numbers for worldwide technical support are listed on the HP support web site:
http://www.hp.com/support/.
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions

8 About this guide

 For continuous quality improvement, calls may be recorded or monitored.

Subscription service
HP strongly recommends that customers register online using the Subscriber's choice web site:
http://www.hp.com/go/e-updates.
Subscribing to this service provides you with e-mail updates on the latest product enhancements, newest
driver versions, and firmware documentation updates as well as instant access to numerous other product
resources.
After subscribing, locate your products by selecting Business support and then Storage under Product
Category.

HP web sites
For additional information, see the following HP web sites:
• http://www.hp.com
• http://www.hp.com/go/storage
• http://www.hp.com/service_locator
• http://www.docs.hp.com

Providing feedback
We welcome your feedback.
• For HP Command View EVA, please mail your comments and suggestions to CVfeedback@hp.com.
• For HP Business Copy EVA and HP Continuous Access EVA, please mail your comments and
suggestions to EVAReplication@hp.com.

HP StorageWorks Command View EVA installation guide 9

10 About this guide
1 Preparation
This chapter describes the contents of the software CDs, prerequisites for installing HP Command View
EVA, and the management server types. It also describes how to configure browser settings for HP
Command View EVA.

CD contents
When you purchase HP Command View EVA, you receive the following software CDs:
• HP StorageWorks Command View EVA
• HP StorageWorks Command View EVAPerf
• HP Service Tools
The HP StorageWorks Command View EVA software CD contains the following software:
• HP Command View EVA
• HP Command View EVAPerf
• Storage Management Initiative Specification for Enterprise Virtual Array
• HP Storage System Scripting Utility
The HP Service Tools software CD contains the following software:
• HP Web-based Enterprise Services (WEBES)
• HP Instant Support Enterprise Edition (ISEE)
The HP StorageWorks Command View EVAPerf software CD contains HP Command View EVAPerf only.

HP StorageWorks Command View EVA

HP StorageWorks Command View EVA is the software suite through which you configure, manage, and
monitor the Enterprise Virtual Array (EVA). You can use HP Command View EVA to:
• Create virtual disks
• Set Vraid levels and cache policy
• Create snapclones and snapshots*
• View event information
• Create data replication (DR) groups*
*Requires separate license.

HP StorageWorks Command View EVAPerf

Use HP StorageWorks Command View EVAPerf to monitor and display EVA performance metrics from a
command prompt window or from Windows Performance Monitor. It runs on hosts running Microsoft
Windows 2000 or later and uses data generated by the EVA Data Collection Service.
HP Command View EVAPerf requires that LUN 0 (zero) of an EVA be visible to the host operating system.
However, this does not require that a LUN be presented to the host operating system or mounted as a
drive letter. In large storage area networks, you may need to install HP Command View EVAPerf on
multiple hosts to gain visibility to all EVAs.

HP StorageWorks Command View EVA installation guide 11

Storage Management Initiative Specification for Enterprise Virtual Array
The Storage Management Initiative Specification (SMI-S) is a standard interface sponsored by the
Storage Networking Industry Association (SNIA). SMI-S enables HP and other storage vendors to develop
products to a single standard and eliminates the need for custom or manual integration of HP storage
solutions in multivendor environments.

HP StorageWorks Storage System Scripting Utility

HP StorageWorks Storage System Scripting Utility (hereafter called the utility) is a command line interface
that allows you to configure and control EVA arrays. Use the utility to script and run repetitious and
complex configuration tasks. Use HP StorageWorks Command View EVA, the graphical user interface,
for simple or initial configuration tasks.

HP Web-based Enterprise Services

WEBES must be installed to ensure proper alerts for your EVA products. You can use WEBES as part of
the HP ISEE remote service offering, or you can configure WEBES to send only local (e-mail) notification
(you specify the account). The e-mail option is also available when you use WEBES with ISEE.
WEBES is a service tool that provides real-time diagnosis of hardware events ranging from single errors
(or faults) to multiple event correlation and complex analysis. It is designed to send notification only
when events require a service action.
A Service Tools CD, containing WEBES and ISEE, is included with HP Command View EVA. To make use
of new EVA features, HP recommends that you check the HP WEBES web site to ensure you are running
the latest version of WEBES: http://h18023.www1.hp.com/support/svctools/webes/ .

Prerequisites
Before you install the software:
• Read the HP Command View EVA release notes for any installation or post-installation
requirements specific to this release.
• Ensure your environment includes:
• One or more Enterprise Virtual Arrays
• A management server running a supported version of Microsoft Windows (for more information,
see the HP EVA software compatibility reference)
• Configure the browser settings for any server that will be used to access the HP Command View
EVA user interface. For more information, see "Configuring browser settings" on page 13.
Before you upgrade the software, ensure that the required minimum version of HP Command View EVA is
installed. See the HP Command View EVA release notes for the minimum required version.
After installing the software, the following licenses are required to use replication features:
• HP Business Copy EVA (snapshots and snapclones)
• HP Continuous Access EVA (data replication)
You must have sufficient licenses for the capacity of each array where snapshots and snapclones will be
made or that will be the source or destination of replicated data. See the quickspecs document for HP
Business Copy EVA and HP Continuous Access EVA for more information.

NOTE:
If your environment includes iSCSI devices, see HP StorageWorks EVA iSCSI connectivity quick
installation guide for installation instructions and HP StorageWorks EVA iSCSI connectivity user guide
for configuration information.

12 Preparation
Management server types
You can install the software on the following servers:
• HP OpenView Storage Management Appliance (SMA)—A centralized, dedicated monitoring and
management hardware-software solution for the storage area network.
• General-purpose server—A server other than the HP OpenView Storage Management Appliance
that runs customer applications, such as file and print services
• Dedicated management server—A Windows host that is intended solely for HP storage software,
such as HP OpenView Storage Node Manager, HP OpenView Storage Area Manager add-on
software modules, or HP StorageWorks EVA software.
• HP ProLiant storage server—Specifically, the HP ProLiant DL380 G4 Storage Server (formerly the
HP NAS 4000) and the HP ProLiant DL585 Storage Server (formerly the HP NAS 9000).
For hardware and software specifications, see the HP EVA software compatibility reference.

NOTE:
If you are upgrading HP Command View EVA on a ProLiant storage server, HP recommends that you
update the server with SmartStart 7.2 or later for improved security.

Configuring browser settings

HP Command View EVA requires certain browser settings to operate properly. This section describes the
recommended browser settings for Internet Explorer and Mozilla. Configure the browser as described in
this section; otherwise, the HP Command View EVA user interface will not display properly.

Internet Explorer settings

HP recommends that you configure the management server with the security settings appropriate to
your environment, and browse to the management server from a client machine using Internet Explorer
settings appropriate for HP Command View EVA. In Windows environments, you may not be able to
achieve the proper Internet Explorer settings on a management server with Microsoft's IE Enhanced
Security Configuration (IEESC) or other policy-enforced settings installed. If you are browsing from an
IEESC-configured management server, you must uninstall IEESC and manually configure Internet Explorer
with the required HP Command View EVA browser settings.
Table 2 describes the browser settings for Internet Explorer. The settings are not all-inclusive; only those
settings that apply to HP Command View EVA are listed. If a setting appears in bold, it is important
to configure the setting as described.
Table 2 Internet Explorer settings
Menu option Setting Value
View Text Size Medium
This setting may affect the screen resolution
setting. If it distorts HP Command View EVA
page layouts, select a text size that enables
text to fit in tables in the Content pane.
Tools > Internet Options > General
Temporary Internet Check for newer versions of stored • Automatically—For a homogeneous
Files > Settings pages EVA environment (EVA arrays only)
• Never—For a heterogeneous EVA
environment (EVA and HSG80 arrays)
Amount of disk space to use 10 MB (minimum)

HP StorageWorks Command View EVA installation guide 13

Menu option Setting Value
Colors Use Windows colors Selected
Use hover color Selected
Fonts Language script Latin-based
Tools > Internet Options > Security > Local Intranet > Custom Level
Downloads Automatic prompting for file Enable
downloads
File download Enable
Font download Enable
Java VM Java permissions Low safety
Miscellaneous Access data sources across domains Prompt

Allow META REFRESH Enable

Allow scripting of Internet Explorer Enable
Web browser controls
Allow script-initiated windows Enable
without size or position constraints
Allow Web pages to use restricted Prompt
protocols for active content
Display mixed content Enable
Open files based on content, not file Enable
extension
Software channel permissions Low safety
Submit nonencrypted form data Enable
Use pop-up blocker Disable
Userdata persistence Disable
Web sites in less privileged web Enable
content zone can navigate into this
zone
Scripting Active scripting Enable
Scripting of Java applets Enable
User authentication Logon Automatic logon only in Intranet zone
Tools > Internet Options > Privacy
Settings Accept All Cookies Bar at the very bottom of the scale
Pop-up Blocker Not selected
Tools > Internet Options > Connections
Local Area Network Configure to enable browsing to the Settings will vary based on your local
(LAN) Settings management server on which HP network configuration.
Command View EVA is installed.
Tools > Internet Options > Advanced
Browsing Disable script debugging (Internet Selected
Explorer)
Disable script debugging (Other) Selected

14 Preparation
Menu option Setting Value
Display a notification about every Not selected
script error
Enable third-party browser Selected
extensions (requires restart)
Enable visual styles on buttons and Selected
controls in web pages
Reuse windows for launching Not selected
shortcuts
Show friendly HTTP error messages Selected
Multimedia Enable Automatic Image Resizing Selected
Play animations in web pages Selected
Show pictures Selected
Smart image dithering Selected
Security Check for server certificate Not selected
revocation
Check for signatures on downloaded Selected
programs
Do not save encrypted pages to disk Not selected
Use SSL 2.0 Selected
Use SSL 3.0 Selected
Warn about invalid site certificates Selected
Warn if changing between secure Selected
and not secure mode
Warn if forms submittal being Selected
redirected
VM JIT compiler for virtual machine Selected
enabled (requires restart)

HP StorageWorks Command View EVA installation guide 15

Mozilla browser settings
Table 3 describes the browser settings for Mozilla. The settings are not all-inclusive; only those settings
that apply to HP Command View EVA are listed. If a setting appears in bold, it is important to configure
the setting as described.
The recommended settings should enable the browser to properly display HP Command View EVA fonts
and page layouts. Many UNIX environments, however, do not handle fonts and page layouts consistently.
You may have to make adjustments for the most readable HP Command View EVA page layouts. For
example, if your browser is set for large fonts, it may cause HP Command View EVA's property tables to
appear crowded and unreadable. You may want to reduce the font size for your browser.

NOTE:
Tooltips are not available in Mozilla.

Table 3 Mozilla browser settings

Menu option
Edit > Preferences > Appearance
Fonts
Color
Edit > Preferences > Privacy & Security
Cookies
Images
Pop-Up Windows
Forms > Forms Manager
Passwords > Encrypting versus
Obscuring
SSL > SSL Protocol Versions
SSL > SSL Warnings
Validation > OCSP
Edit > Preferences > Advanced
Features that help interpret
web pages
Scripts & Plug-Ins
Setting Value
Allow documents to use other Selected
fonts
When a web page specifies its Selected
own colors and background,
always use the colors and
background specified by the web
page
Cookie Acceptance Policy Allow all cookies
Cookie Lifetime Policy Accept cookies normally
Image Acceptance Policy Accept all images
Animated images should loop As many times as the image specifies
Block unrequested pop-up Not selected
windows
Save form data from web pages Selected
when completing forms
Use encryption when storing Not selected
sensitive data
Enable SSL version 2 Selected
Enable SSL version 3 Selected
All options Not selected
Set Mozilla to use OCSP as Do not use OCSP for certificate
follows validation
Java Selected
Enable Javascript for Navigator Selected
Allow scripts to Select all options

16 Preparation
 Menu option Setting Value
Cache > Set cache options Cache 10 MB

Compare the page in cache to • When the page is out of date—For

Link Pre-Fetching
Configure Proxies to Access
the Internet
HTTP Networking > Direct
Connection Options
HTTP Networking > Proxy
Connection Options
the page on the network a homogeneous EVA environment
(EVA arrays only)
• Never—For a heterogeneous EVA
environment (EVA and HSG80
arrays)
Prefetch web pages when idle, so Not selected
that links in web pages designed
for prefetching can load faster
Configure to enable browsing Settings will vary based on your local
to the management server on network configuration.
which HP Command View EVA is
installed.
HTTP 1.0 Selected
Keep alive Selected
HTTP 1.0 Selected
Keep alive Selected

Refreshing the browser

When upgrading HP Command View EVA with the latest code, refresh the browser when the upgrade is
complete:
• In Internet Explorer, press Ctrl+F5.
• In Mozilla, press Shift and click Reload simultaneously.

HP StorageWorks Command View EVA installation guide 17

18 Preparation
2 HP Command View EVA
This chapter describes how to install and remove HP Command View EVA. The installation process is
the same for all management servers.

NOTE:
When you install HP Command View EVA, HP Command View EVAPerf and HP Storage System Scripting
Utility are installed automatically. You also have the option of installing SMI-S EVA.

Installing HP Command View EVA

To install the software:
1. Close all applications that are on or open to the management server.
2. Insert the HP Command View EVA software CD into the drive.
3. Open Windows Explorer and browse to the CD.
4. Double-click setup.exe to start the installation.
The InstallShield Wizard Welcome window opens.
5. Follow the instructions online to complete the installation.

NOTE:
After accepting the license agreement, HP Command View EVAPerf is installed. Next,
you are prompted to install SMI-S EVA. If you select Yes, SMI-S EVA is installed after HP
Command View EVA is installed. If you select No, see "Installing SMI-S EVA" on page 25
for instructions to install SMI-S EVA manually.

After HP Command View EVA is installed, the InstallShield Wizard summary window opens. The
following message appears:
HP strongly recommends that Web-based Enterprise Services (WEBES)
be installed. WEBES is a tool suite that is aimed at preventing or
reducing your system’s down time.
You can download the most current version of WEBES from http://h18023.www1.hp.com/support/
svctools/webes/.
6. If you install the software on an SMA, you may be prompted to reboot. Select Yes, I want to
restart the computer now.
7. Click Finish.
If you chose to install SMI-S EVA, the InstallShield wizard for SMI-S EVA begins. See "Installing
SMI-S EVA" on page 25 for more information.

NOTE:
You can also use Windows Add/Remove Programs to install the software.

HP StorageWorks Command View EVA installation guide 19

Verifying the installation
To verify that the software was installed successfully:
1. Verify that HP Command View EVA is listed in the Add/Remove Programs window.
2. Start the software. See the HP Command View EVA user guide for more information.
3. Verify the display of storage system resources in the interface. In the Navigation pane, click
Hardware and verify the following:
• New, uninitialized arrays appear as uninitialized storage systems.
• Previously initialized arrays appear with their previous names and correct status. (Select each
storage array to view the Properties page.)
• Previous disk groups, hosts, virtual disks, and other resources appear in the Navigation pane.
If information is not displaying properly, see "Configuring browser settings" on page 13.

Removing HP Command View EVA

Use Windows Add/Remove Programs to remove the software.

CAUTION:
When you remove HP Command View EVA, HP Command View EVAPerf and HP Storage System
Scripting Utility are removed automatically. Further, you are completely removing HP Command View
EVA from the management server and not reverting to a previous version of the software.

20 HP Command View EVA

3 HP Command View EVAPerf
This chapter describes how to install, upgrade, and remove HP Command View EVAPerf.

NOTE:
When you install HP Command View EVA, HP Command View EVAPerf and HP Storage System Scripting
Utility are installed automatically. However, follow the procedures in this chapter if you need to reinstall
HP Command View EVAPerf only or if you want to install it on another server.

Installing HP Command View EVAPerf

To install HP Command View EVAPerf:
1. Insert the HP StorageWorks Command View EVAPerf software CD into the CD-ROM drive.
2. Open Windows Explorer and browse to the CD.
3. Double-click EvaPerf_1_2_xxxx.exe to start the installation.
The InstallShield Wizard Welcome window opens.
4. Click Next.
The License Agreement window opens.
5. Review the license agreement, and then select I accept the terms of the license agreement to continue.
6. A prompt displays the version of HP Command View EVAPerf that you are installing. Select Yes
to continue.
7. Follow the instructions online. When the software is installed, the InstallShield Wizard Complete
window opens.
8. If you install HP Command View EVAPerf on an SMA, you are prompted to reboot. Ensure that Yes, I
want to restart the computer now is selected.
9. Click Finish.
See HP StorageWorks Command View EVA user guide for information about configuring and using
HP Command View EVAPerf.

NOTE:
You can also use Windows Add/Remove Programs to install (or upgrade) the software.

Verifying the installation

To verify that the software was installed successfully, ensure that HP Command View EVAPerf is listed in
the Add/Remove Programs window.

HP StorageWorks Command View EVA installation guide 21

Upgrading HP Command View EVAPerf
If you are running HP Command View EVAPerf version 1.0.2, you can upgrade to the current version.
However, if you are running version 1.0 or 1.0.1, you must remove that version before upgrading
to the current version.

NOTE:
HP recommends that you back up the fnames.conf file before proceeding with the upgrade.

Follow the procedure in "Installing HP Command View EVAPerf" on page 21. The only differences are
that the InstallShield Wizard indicates that it is an upgrade and the License Agreement window does
not appear.

Removing HP Command View EVAPerf

Use Windows Add/Remove Programs to remove HP Command View EVAPerf.
If you remove HP Command View EVAPerf, HP Command View EVA is not removed. However, if you
remove HP Command View EVA, HP Command View EVAPerf is automatically removed.

CAUTION:
Move all data files from the application directory to a temporary directory before you remove the
software. Otherwise you will lose your data.

22 HP Command View EVAPerf

4 HP Storage System Scripting
Utility
This chapter describes how to install the utility on a host with access to HP Command View EVA.

Installing the utility on a host

1. Go to the HP Command View EVA web site:
http://h18006.www1.hp.com/products/storage/software/cmdvieweva/index.html
2. Click Support & Documentation.
The technical support page for HP Command View EVA opens.
3. Click download drivers and software.
4. Select the software media kit (not the migration media kit).
5. Select a host operating system.
The download drivers and software page for the selected operating system opens.
6. Download the utility and follow the instructions on the screen to complete the installation.

HP StorageWorks Command View EVA installation guide 23

24 HP Storage System Scripting Utility
5 SMI-S EVA
This chapter describes how to install, configure, and remove SMI-S EVA. Installing SMI-S EVA is optional.

SMI-S EVA prerequisites

Prerequisites for installing SMI-S EVA are:
• HP Command View EVA must be installed prior to SMI-S EVA installation.
• Remove previous versions of SMI-S EVA prior to installing the current version.
• To receive alert indications, you must install WEBES. You can install it before or after installing
SMI-S EVA. To download WEBES, go to the following web site and follow the instructions:
http://h18023.www1.hp.com/support/svctools/webes/.
• You must be a CIM-WBEM administrator or be a member of the CIM-WBEM administrator
group to install SMI-S EVA.

Installing SMI-S EVA

To install SMI-S EVA:
1. Insert the HP Command View EVA software CD into the drive.
2. Open Windows Explorer and browse to the CD.
3. Go to the hpSMISEVA_5_0 folder.
4. Double-click hpSMISEVA_5_0.exe to begin the installation.
The InstallShield wizard opens.
5. Click Next to continue with the installation.
6. Click Install to begin the installation. The installation wizard invokes the CIMOM installer and
displays the following message:
Installing Pegasus CIMOM. Please wait.
7. Enter the CIM-WBEM administrator password in the Password and Re-enter boxes to continue the
CIMOM installation.

NOTE:
The CIM-WBEM password is not set previously. The password is set when you enter
it during this step.

8. Click Next to continue with the installation.

9. Do one of the following:
a. Click Yes to enable Service Location Protocol (SLP) with SMI-S EVA.
b. Click No to manually enable SLP later.
The SLP property in the cimserver_planned.conf file (located in C:\Program
Files\Hewlett-Packard\pegasus_home) will display True if you click Yes, and False if
you click No.
Wait for the installation to complete.
10. Click Finish to close the wizard.

HP StorageWorks Command View EVA installation guide 25

 NOTE:
After installing SMI-S EVA, use the cimuser utility to change the default user names and passwords. To
invoke the cimuser utility, open a command window on the server where SMI-S EVA is installed, and
enter cimuser. To learn more about the utility, run the cimuser —— help command.

Modifying the EVAprovider.properties file

You can modify the EVAprovider.properties file to set up the SMI-S EVA service. The file is located
in the C:\Program Files\Hewlett-Packard\pegasus_home\bin\EVAprovider directory.
Use a text editor to modify the EVAprovider.properties file as follows:
• Max_Log_Filesize—The maximum size of each debug file. The default value is 10 MB.
• Max_Log_Files—The maximum number of provider log files that are allowed in the CIMOM
directory. Use this parameter to limit the debug data that accumulates in the directory. When
the file size reaches the threshold specified in the Max_Log_Filesize parameter, a new
log file is created. The number of log files that are created is limited by the value you specify
for Max_Log_Files. The default value is 5.

NOTE:
In the C:\Program Files\Hewlett-Packard\pegasus_home\logs\EVAprovider
directory, the first log file is overwritten when the following occurs:
• The number of files reaches the limit specified in the Max_Log_Files parameter
• The size of each file reaches the maximum limit specified in the Max_Log_Filesize
parameter
This is a cyclical process. After the first file is overwritten, the next file is overwritten.

After modifying the EVAprovider.properties file, restart the Pegasus CIM Object Manager service.

Supported SMI-S 1.1.0 components

SMI-S EVA enables Common Information Model (CIM)-capable management software to manage EVAs
using SMI-S 1.1.0. SMI-S EVA is based on the Managed Object Format (MOF) 2.11.
SMI-S EVA supports the following profiles, subprofiles, and indications specified in SMI-S 1.1.0:
• Profile
• Array
• Subprofiles
• Access Points
• Multiple Computer System
• Copy Services
• Location
• LUN Creation
• Masking and Mapping
• Block Server Performance Subprofile
• Disk Drive Lite
• FC Target Port
• Block Services Package
• FC Initiator Port
• Job Control Subprofile

26 SMI-S EVA
 • Pool Manipulation Capabilities and Settings Subprofile
• Back End Ports subprofile
• Software
• Profile
• Server
• Indications - Events Capabilities
• Alert indications
• Other Features
• Service Location Protocol (SLP) discovery
• Operating system (OS)-based security
• Secure Sockets Layer (SSL)

Removing SMI-S EVA

To remove SMI-S EVA:
1. Select Start > Settings > Control Panel.
The Control Panel window opens.
2. Double–click Add/Remove Programs.
The Add/Remove Programs window opens.
3. Select HP StorageWorks SMI-S EVA from the list of applications.
4. Click Change/Remove.
The InstallShield wizard opens. It displays the progress of the removal procedure. After the software
is removed, the list of applications no longer displays HP StorageWorks SMI-S EVA.

Troubleshooting SMI-S EVA

This section describes troubleshooting information about installing and configuring SMI-S EVA.

SMI-S EVA was not installed

If you aborted the installation or removal of a previous SMI-S EVA version, some files, registry keys,
and services may be retained and prevent the installation of SMI-S EVA. You must clean up the server
before installing SMI-S EVA:
1. Remove SMI-S EVA using Add/Remove Programs.
2. Delete the C:\Program Files\Hewlett-Packard\pegasus_home folder.
3. Restart the server.
4. Follow steps 2–8 in "Installing SMI-S EVA" on page 25.

NOTE:
The HP Client SDK folder must be saved in the C:\Program Files\Hewlett-Packard
directory.
You must use the CIMOMClient.jar and CIMOMServer.jar files with the earlier version of
HP/SNIA CIMOM-based clients to work with the SMI-S EVA provider. The .jar files are located in the
C:\Program Files\Hewlett-Packard\HP Client SDK directory.

HP StorageWorks Command View EVA installation guide 27

SMI-S EVA service does not start
Verify that the Pegasus CIM Object Manager service appears in the Services window and that the service
is running. If not, select the service and click Start.

SMI-S EVA service is unable to populate data

Check if the C:\Program Files\Hewlett-Packard\pegasus_home\reposi-
tory\root#eva\classes directory is empty. If the directory is empty, load the MOFs by invoking
the LoadEvaMofs.bat batch file located in the C:\Program Files\Hewlett-Packard\pega-
sus_home\mof\hp directory.
To load the MOF:
1. Stop the CIMOM.
2. Disable authentication by setting the enableAuthentication parameter to false in the
C:\Program Files\Hewlett-Packard\pegasus_home\cimserver_planned.conf file.
3. Delete the root#eva folder located in the C:\Program Files\Hewlett-
Packard\pegasus_home\repository directory.
4. Start the CIMOM.
5. Run the LoadEvaMofs.bat and LoadInterOpMofs.bat tools located in the C:\Program
Files\Hewlett-Packard\pegasus_home\mof\hp directory.

NOTE:
If the MOF files are present in the root#PG_Interop directory, running the LoadInterOpMofs.bat
tool displays the CIM_ERR_ALREADY_EXISTS error.

To register the MOF:

1. Stop the CIMOM.
2. Delete all the files present in the C:\Program Files\Hewlett-Packard\pega-
sus_home\repository\root#PG_InterOp\instances directory.
3. Start the CIMOM.
4. Run the RegisterEvaMofs.bat tool located in the C:\Program Files\Hewlett-
Packard\pegasus_home\mof\RegistrationMofs directory.

SMI-S EVA fails to retrieve data

If SMI-S EVA fails to retrieve data, determine if:
• The server is active or passive. If the server is passive, access to the array is limited; data is
populated only for the enumerate instance of the StorageSystem call.
• The HP Command View EVA and the Pegasus CIM Object Manager services are running on
the server.
To check this:
• Select Start > Settings > Control Panel > Administrative Tools > Services window.
If either service is not running, select the service and click Start.

28 SMI-S EVA
6 Troubleshooting
This chapter describes known issues and suggested resolutions for troubleshooting the software
installation. For SMI-S EVA issues, see “Troubleshooting SMI-S EVA.”

Login failure
ProLiant servers include the SmartStart utility to assist with operating system and software installation and
array configuration. Using Smart Start 7.2 or later may cause login failures for applications using the HP
Command View EVA API. Specifically, a login failure occurs if you did not use the API after a previous HP
Command View EVA installation and you upgrade HP Command View EVA and attempt to use the API.

NOTE:
Using SmartStart 7.2 or later to upgrade a management server on which HP Command View EVA was
previously installed does not cause the login failure.

The following applications are affected:

• HP StorageWorks Command View EVAPerf
• HP Navigator
• HP OpenView Storage Area Manager device plug-in
• HP StorageWorks Replication Solutions Manager
• SMI-S EVA
• HP Storage Essentials
• HP StorageWorks Storage System Scripting Utility
• HP Support Data Collector
• HP WEBES
You must reset the HP Command View EVA API password. After installing HP Command View EVA on a
ProLiant server that uses SmartStart 7.2 or later, run the following executable (where administrator is
the new password you want to use):
C:\Program Files\Hewlett-Packard\SANworks\Element Manager for StorageWorks
HSV\Bin\elmsetup.exe -pA:administrator -f
Go to the Services window and restart the HP Command View EVA service. The new password takes
effect only after you restart this service.
Consider the following when using this procedure:
• Only a user with system administrator authority can reset the HP Command View API password.
• If security of the executable used to reset the password is a concern, HP recommends that you
remove this executable from the server. For example, you could put the utility on a CD and
store the CD in a secure location.
• You can use this executable to reset the password if it is forgotten.

HP StorageWorks Command View EVA installation guide 29

Power failure during installation
If a power failure occurs during installation, complete the following procedure:
1. Insert the software CD into the CD-ROM drive.
2. Open Windows Explorer and browse to the CD.
3. Double-click setup.exe.
One of the following windows opens:
• If the Windows registry was updated before the power failure, the InstallShield Wizard
Welcome window for the Setup Maintenance program opens. Continue with step 4.
• If the Windows registry was not updated before the power failure, the standard InstallShield
Wizard Welcome window opens. You should proceed as if it was a new installation. See
“Installing HP Command View EVA” for instructions.
4. Select Repair.
The InstallShield Wizard reinstalls all program components and completes the installation.

Power failure during removal

If a power failure occurs during removal, use Windows Add/Remove Programs to repair and then
remove HP Command View EVA.

Deleting folders affects HP Command View EVA removal

When you install HP Command View EVA, the _unist and _jvm folders are added to the C:\Program
Files\Compaq\SANworks\Element Manager for StorageWorks HSV directory. If you delete
one or both of these folders and you attempt to remove HP Command EVA, the removal will fail.
To resolve this issue, re-install HP Command View EVA and perform the removal again.

Failed connection warning for uncabled controller host ports

If a direct connection between the array and a Windows server leaves a controller host port uncabled,
an error may appear in the user interface. Specifically, the Connection state field on the Host Ports
tab of the Controller Properties page in the user interface may display Connection failed for
an uncabled host port.
This situation may cause a persistent Attention indication in the Navigation pane. To prevent the
Attention indication, pull the GBIC modules from uncabled ports on the controller. If the system is already
initialized, removing the GBICs will generate an associated one-time controller event. See the HP
Command View EVA user guide for more information about the user interface and events.

Unable to access the user interface

On the SMA, if you remove HP Command View EVA and reinstall version 3.2, the following error
appears when you access the HP Command View EVA user interface:
HTTP Status 404, Page Not Found
Use either of the following URLs to access the user interface, where localhost is the management
server name or IP address:
https://localhost:2381/ResEltCpqFusion
http://localhost:2301/ResEltCpqFusion

30 Troubleshooting
Glossary
This glossary defines terms that are used in this guide or are related to the software.

array See virtual array and storage system.

client An intelligent device that requests services from other intelligent devices. In the
context of HP Command View EVA, a client is a computer that is used to access
the software remotely using a supported browser.

default disk group The disk group that is created when the array is initialized. The minimum
number of disks the group can contain is eight. The maximum is the number
of installed disks.

disk group A named group of disks selected from all the available disks in an array. One
or more virtual disks can be created from a disk group.

DR group Data replication group. A named group of virtual disks selected from one or
more disk groups so that they replicate to the same destination, fail over together
if a member virtual disk fails, and preserve write order within the group.

EVA Enterprise Virtual Array. An HP StorageWorks disk array product that allows
pooled disk capacity to be presented to hosts as one or more variably sized
physical devices. An EVA consists of disks, controllers, cables, power supplies,
and controller software. Storage system, virtual array, and storage array are
other names for an EVA. See also virtual disks.
See also virtual disk.

failover An operation that reverses replication direction so that the destination becomes
the source and the source becomes the destination. Failovers can be planned
or unplanned and can occur between DR groups, managed sets, fabrics or
paths, and array controllers.

general–purpose A server on which HP StorageWorks Enterprise Virtual Array (EVA) management

server software is installed, including HP Command View EVA and HP Replication
Solutions Manager, if used. Other management servers are dedicated
management servers, HP ProLiant Storage Server models, and the Storage
Management Appliance. When there are multiple management servers in a
SAN, two active instances of HP Command View EVA are allowed, but each
array will only be managed by one instance. The active management server
actively manages the array, while the standby management server takes control
of the array if there is a failure on the active management server. There is only
one active management server at a time for any given management zone in
a SAN.

host A computer that runs user applications and uses (or potentially uses) one or
more virtual disks that are created and presented by the array controller.

management A server on which HP StorageWorks Enterprise Virtual Array (EVA)

server management software is installed, including HP Command View EVA and
HP Replication Solutions Manager, if used. A dedicated management server
runs EVA management software exclusively. Other management servers are
general-purpose servers, HP ProLiant Storage Server models, and the Storage
Management Appliance. When there are multiple management servers in a
SAN, two active instances of HP Command View EVA are allowed, but each

HP StorageWorks Command View EVA installation guide 31

 array will only be managed by one instance. The active management server
actively manages the array, while the standby management server takes control
of the array if there is a failure on the active management server. There is only
one active management server at a time for any given management zone in
a SAN.

near-online stor- On-site storage of data on media that takes only slightly longer to access than
age online storage kept on high-speed disk drives.

online storage An allotment of storage space that is available for immediate use, such as a
peripheral device that is turned on and connected to a server.

SAN Storage area network, a network of storage devices and the initiators that
store and retrieve information on those devices, including the communication
infrastructure.

snapclone A copy that begins as a fully allocated snapshot and becomes an independent
virtual disk. Applies only to the HP StorageWorks EVA.

snapshot A nearly instantaneous copy of the contents of a virtual disk created without
interruption of operations on the source virtual disk. Snapshots are typically
used for short-term tasks such as backups.

storage array General term for an EVA.

Storage Manage- HP OpenView Storage Management Appliance, an HP hardware-software

ment Appliance product designed to run SAN management applications such as HP Command
(SMA) View EVA and HP Replication Solutions Manager.

storage system An EVA

See also virtual array.

UUID Unique Universal Identifier, a unique 128–bit identifier for each component of
an array. UUIDs are internal system values that users cannot modify.

VCS Virtual Controller Software. The software in the HP StorageWorks Enterprise

Virtual Array controller. Controller software manages all aspects of array
operation, including communication with HP Command View EVA.

virtual array General term for an EVA. See also virtual disk.

Virtual Controller See VCS.

Software

virtual disk Variable disk capacity that is defined and managed by the array controller
and presentable to hosts as a disk.

32 Glossary
Index

A SMI-S EVA, 25
API password, 29 HP Command View EVA, 19
audience, 7 HP Command View EVAPerf, 21
Internet Explorer settings, 13

B
backing up fnames.conf, 22 L
browser settings, 13 login failure, 29
Internet Explorer, 13
Mozilla, 16
refresh, 17 M
management server types, 13
Mozilla settings, 16
C
configuring SMI-S EVA
EVAprovdier.properties file, 26 O
conventions overview
document, 8 HP Command View EVA, 11
HP Command View EVAPerf, 11
SMI-S EVA, 12
D SSSU, 12
document WEBES, 12
conventions, 8
related documentation, 7
documentation P
HP web site, 7 power failure
during installation, 30
during removal, 30
F prerequisites
feedback, 9 installation, 12

H R
help related documentation, 7
obtaining, 8 removal
HP HP Command View EVAPerf, 22
storage web site, 9 HP Command View EVA, 20
Subscriber's choice web site, 9 SMI-S EVA, 27
technical support, 8 requirements
HP Command View EVA SMI-S EVA, 25
installing, 19
removing, 20
troubleshooting, 29 S
HP Command View EVAPerf SmartStart, 13, 29
installing, 21 SMI-S EVA
removing, 22 EVAprovider.properties file, 26
updating, 22 removing, 27
troubleshooting, 27
installing, 25
I software CDs, 11
installation Subscriber's choice, HP, 9

HP StorageWorks Command View EVA installation guide 33

T W
technical support web sites
HP, 8 HP documentation, 7, 9
troubleshooting HP storage, 9
login failure, 29 HP Subscriber's choice, 9
power failure, 30
SMI-S EVA, 27

34