Satisfaction Level Frequency

Very satisfied 33
Unsatisfied 131
Neutral 376
Satisfied 564
Very satisfied 110

Weight and exercise equipment satisfaction

Very satisfied; 9.06% Very satisfied; 2.72% Unsatisfied; 10.79%

Neutral ; 30.97%
Satisfied; 46.46%
 Weight and exercise equipment satisfaction
600

500

400

300

sfaction 200

100

0
Very satisfied Unsatisfied Neutral Satisfied Very satisfied

10.79%

%
Satisfaction Level Frequency
Very satisfied 31
Unsatisfied 102
Neutral 140
Satisfied 588
Very satisfied 353

Staff Satisfaction

Very satisfied; 2.55% Unsatisfied; 8.40%

Neutral ; 11.53%
Very satisfied; 29.08%

Satisfied; 48.43%
 Staff Satisfaction
700

600

500

400

300

200

100

0
Very satisfied Unsatisfied Neutral Satisfied Very satisfied

%
n

Satisfied Very satisfied

Satisfaction Level Frequency
Very satisfied 161
Unsatisfied 250
Neutral 493
Satisfied 246
Very satisfied 64

Exercise program satisfaction

Very satisfied; 5.27% Very satisfied; 13.26%

Satisfied; 20.26%

Unsatisfied; 20.59%

Neutral ; 40.61%
 Exercise program satisfaction
600

500

400

300

200

100

0
Very satisfied Unsatisfied Neutral Satisfied Very satisfied
tion

ed Very satisfied
Satisfaction Level Frequency
Very satisfied 1
Unsatisfied 82
Neutral 578
Satisfied 530
Very satisfied 23

Overall service satisfaction

Very satisfied; 1.89% Very satisfied; 0.08% Unsatisfied; 6.75%

Satisfied; 43.66%
Neutral ; 47.61%
 Overall service satisfaction
700

600

500

400

300

200

100

0
Very satisfied Unsatisfied Neutral Satisfied Very satisfied
Years with the club Frequency
0 70
1 206 Num
2 269
300
3 279
4 207 250
5 106
6 54 200
7 14
150
8 6
9 2 100
10 1
50

0
0 1 2
 Number of membership years
300

250

200

150

100

50

0
0 1 2 3 4 5 6 7 8 9 10
Gender Frequency
Male 368
Female 846

Gender

Male; 30.31%

Female; 69.69%
 Gender
900
800
700
600
500 Gender

400
300
200
100
0
Male Female
No. of visits per week Frequency
0 78
1 250
2 272
3 252
4 173
5 115
6 42
7 22
8 7
9 2
10 1
 Weekly visits
300

250

200

150

100

50

0
0 1 2 3 4 5 6 7 8 9 10
Age Frequency
10 0
15 9
20 70
250
25 206
30 197
200
35 226
40 166
45 119 150
50 89
55 72 100
60 35
65 18 50
70 7
0
10 15 20 25 3
 Age
250

200

150 Age

100

50

0
10 15 20 25 30 35 40 45 50 55 60 65 70
 Weights and Exercise Equip Satisfaction Club Staff Satisfaction
Mean 3.4835255354 3.9308072488
Standard Error 0.0258389391 0.0282376818
Median 4 4
Mode 4 4
Standard Deviation 0.9002933069 0.9838715059
Sample Variance 0.8105280385 0.9680031401
Range 4 4
Minimum 1 1
Maximum 5 5
Sum 4229 4772
Count 1214 1214

Weights and Exercise Equip Satisfaction(x) Frequency(f)

Very satisfied- 1 33
Unsatisfied- 2 131
Neutral - 3 376
Satisfied- 4 564
Very satisfied- 5 110
Total 1214

Club Staff Satisfaction(x) Frequency(f)

Very satisfied- 1 31
Unsatisfied- 2 102
Neutral - 3 140
Satisfied- 4 588
Very satisfied- 5 353
Total 1214

Exercise Program Satisfaction(x) Frequency(f)

Very satisfied- 1 161
Unsatisfied- 2 250
Neutral - 3 493
Satisfied- 4 246
Very satisfied- 5 64
Total 1214

Overall Service Satisfaction(x) Frequency(f)

Very satisfied- 1 1
Unsatisfied- 2 82
Neutral - 3 578
Satisfied- 4 530
Very satisfied- 5 23
Total 1214
Years with the club(x) Frequency(f) xf
0 70 0
1 206 206
2 269 538
3 279 837
4 207 828
5 106 530
6 54 324
7 14 98
8 6 48
9 2 18
10 1 10
Total 1214 3437

Gender(x) Frequency(f)
Male- 1 368
Female- 2 846
Total 1214

Typical visits per week(Frequency(f) xf

0 78 0
1 250 250
2 272 544
3 252 756
4 173 692
5 115 575
6 42 252
7 22 154
8 7 56
9 2 18
10 1 10
Total 1214 3307

Typical visits per week(Frequency(f) xf

10 0 0
15 9 135
20 70 1400
25 206 5150
30 197 5910
35 226 7910
40 166 6640
45 119 5355
50 89 4450
55 72 3960
60 35 2100
65 18 1170
 70 7 490
Total 1214 44670
Exercise Program Satisfaction Overall Service Satisfaction Years With the Club Gender
2.8369028007 3.4052718287 2.8311367381 1.696869852
0.0304313173 0.0185845097 0.0501295376 0.013196538
3 3 2.5 2
3 3 3 2
1.0603032568 0.6475308294 1.7466385546 0.459800402
1.1242429963 0.419296175 3.0507462403 0.21141641
4 4 9 1
1 1 10 1
5 5 10 2
3444 4134 3437 2060
1214 1214 1214 1214

xf x-mean (x-mean)2 cummulative f

33 -2.4835255354 6.1678990851 33
262 -1.4835255354 2.2008480142 164
1128 -0.4835255354 0.2337969434 540
2256 0.5164744646 0.2667458726 1104
550 1.5164744646 2.2996948017 1214
4229 -2.4176276771 11.168984717

xf x-mean (x-mean)2 cummulative f

31 -2.9308072488 8.5896311294 31
204 -1.9308072488 3.7280166319 133
420 -0.9308072488 0.8664021344 273
2352 0.0691927512 0.0047876368 861
1765 1.0691927512 1.1431731393 1214
4772 -4.6540362438 14.3320106718

xf x-mean (x-mean)2 cummulative f

161 -1.8369028007 3.3742118991 161
500 -0.8369028007 0.7004062978 411
1479 0.1630971993 0.0266006964 904
984 1.1630971993 1.3527950951 1150
320 2.1630971993 4.6789894938 1214
3444 0.8154859967 10.1330034822

xf x-mean (x-mean)2 cummulative f

1 -2.4052718287 5.7853325698 1
164 -1.4052718287 1.9747889124 83
1734 -0.4052718287 0.1642452551 661
2120 0.5947281713 0.3537015978 1191
115 1.5947281713 2.5431579404 1214
4134 -2.0263591433 10.8212262755
x-mean (x-mean)2 cummulative f
-3.4052718287 11.5958762271 70
-2.4052718287 5.7853325698 276
-1.4052718287 1.9747889124 545
-0.4052718287 0.1642452551 824
0.5947281713 0.3537015978 1031
1.5947281713 2.5431579404 1137
2.5947281713 6.7326142831 1191
3.5947281713 12.9220706258 1205
4.5947281713 21.1115269685 1211
5.5947281713 31.3009833111 1213
6.5947281713 43.4904396538 1214
17.5420098847 137.9747373449

xf x-mean (x-mean)2 cummulative f

368 -0.6968698517 0.4856275902 368
1692 0.3031301483 0.0918878868 1214
2060 -0.3937397035 0.577515477

x-mean (x-mean)2 cummulative f

-2.7240527183 7.420463212 78
-1.7240527183 2.9723577754 328
-0.7240527183 0.5242523389 600
0.2759472817 0.0761469023 852
1.2759472817 1.6280414657 1025
2.2759472817 5.1799360291 1140
3.2759472817 10.7318305926 1182
4.2759472817 18.283725156 1204
5.2759472817 27.8356197194 1211
6.2759472817 39.3875142828 1213
7.2759472817 52.9394088463 1214
25.0354200988 166.9792963205

x-mean (x-mean)2 cummulative f

-26.7957166392 718.0104302088 0
-21.7957166392 475.0532638167 9
-16.7957166392 282.0960974246 79
-11.7957166392 139.1389310325 285
-6.7957166392 46.1817646404 482
-1.7957166392 3.2245982483 708
3.2042833608 10.2674318562 874
8.2042833608 67.3102654641 993
13.2042833608 174.3530990721 1082
18.2042833608 331.39593268 1154
23.2042833608 538.4387662879 1189
28.2042833608 795.4815998958 1207
33.2042833608 1102.5244335037 1214
41.6556836903 4683.4766141311
Typical Visits Per Week Age
2.7240527183 36.79572
0.0291417528 0.222314
3 33
2 31
1.7084624398 7.745967
2.9188439082 125.7093
10 60
0 10
10 70
3307 44670
1214 1214