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Berjor Maneck Bulsara

IT Infrastructure Architect / IT Consultant
Enterprising leader & planner with a strong record of contributions in streamlining operations and improving systems &
procedures

bberjor@hotmail.com +971 56 1986434

Location Preference: UAE

Profile Summary
 ITIL V3 professional 2 decades of insightful experience in managing IT operations across various geographies while meeting
business goals involving Budgets/ROI/SLAs & organizational compliances in dynamic & globally expanding MNC environment
 Able to define IT visions/plans at the global/enterprise level, define and source the right IT solutions to support business
objective, and build cost-effective and scalable solutions that support business growth
 Proficient in implementing strategic plans for information systems & technology solutions in the organization, extending
ITIL Service Support in Incident, Problem, Change, Release and Configuration Management
 Experienced in leading daily operations related to installation, configuration, testing hardware / software, upgrades, system
and application preventive maintenance
 Proven track record of establishing & managing large infrastructure set-ups with and planning migrations ensuring no downtime
 Expertise in developing and negotiating with IT vendors of service & equipment procurement ensuring cost-effective solutions
 Proficient in building, training & mentoring high-performing teams for consistent delivery of KPIs
 A strategist & implementer with recognized proficiency in spearheading business to accomplish corporate plans and
goals successfully

Education
B.Com. from Osmania University, Hyderabad, India in 1993
Diploma in Computer Applications from ACE Computers, Hyderabad, India in 1993

Trainings & Certifications Area of Expertise

Strategic Planning
Microsoft Certified Trainer
Microsoft Certified System Engineer
Microsoft Certified System Administrator IT Infrastructure
Microsoft Certified Database Administrator
Novell Certified Administrator
TOGAF - Training IT Governance
Microsoft Technical Education 2010
Project Management Process (PMP) Training IT Security Management
Exchange Deploying Planning Scenario from Exchange 2003 to Exchange 2010
ITIL V3
Project Management
Soft Skills
Cloud Infrastructure

Team Player Problem Solver Analytical Service level Agreements

Collaborator Communicator Innovator Vendor Management / Licensing

Cost &Budget Management

Personal Details
Date of Birth: 20/07/1972 Contract Management
Languages Known: Hindi & English
Address : Villa E4, Gate 36,-Zone19, MBZ, Abu Dhabi, UAE Team Management
Nationality: Indian
Marital Status: Married
No. of Dependents: 4 dependents
Passport Details: F8461880
Visa Details: Transferable Visa
Driving License Details: Valid UAE driving license
 Apr’08 – Jul’15
Career Timeline

Diyar United Al Futtaim Automated

Company, Group, UAE Systems
Kuwait Company, Kuwait

Feb’96-May’98 Jul’98-Feb’04 Apr'04-Mar’08 Apr’08 – Jul’15 Jul’15 – May’16 Sep’16 – June 18 Jun’16-Todate

Global Telecom Information Diyar United

Centre Department of Company, Abu
Services Pvt.
(Infocenter), e-Government, Dhabi, UAE
Ltd., Sharjah
Kuwait
Secunderabad

Work Experience

Since Jun’18
Diyar United Company, Abu Dhabi, UAE – Senior Systems Consultant
Key Result Areas:
Lead the Managed Services platform of Diyar United in UAE
Performing Presales and developing a core understanding of the client’s unique business context and competitive
challenges through a professional working relationship at multiple levels both internally and with the customer
Serves as the enterprise architecture and technology authority in the enterprise for all business and IT users.
Responsible for effectively applying industry-focused technical solutions knowledge to sales situations through to
delivering solutions for clients
Prepare and deliver differentiated solution presentations or technical proposals
Develops and maintains the enterprise architecture roadmap to ensure cross-platform architectural components integrate
successfully.
Develops enterprise architectural diagrams that document project plans and production systems. Specifies development
standards, best practice and guidelines to be followed across the enterprise
Lead development teams in the definition of project implementation plans.
Develop project deliverables, proof-of-concepts, and pilot new technologies
Liaise with vendors and check for the best solutions and support from vendors
Liaise across relevant business, technology, and control functions to prioritize risks, challenge technology risk decisions,
assumptions and tolerances, and drive appropriate risk response

Sep’16 – May’18
Automated Systems Company (ASC), Kuwait - Manager Technical Services
Key Result Areas:
Serves as the enterprise architecture and technology authority in the enterprise for all business and IT users.
Act as touchstone in looking at the "big picture" and bridging across the various technology platforms to ensure continuity
of direction, leveraging County assets, best practices, and overall integration.
Develops and maintains the enterprise architecture roadmap to ensure cross-platform architectural components integrate
successfully.
Develops enterprise architectural diagrams that document project plans and production systems. Specifies development
standards, best practice and guidelines to be followed across the enterprise.
Partner with business teams and the Enterprise PMO to scope projects and define high-level requirements.
Drive solution architectures from ideation through release and support.
Ensure solutions satisfy business requirements and are of the highest possible quality.
Lead development teams in the definition of project implementation plans.
Develop project deliverables, proof-of-concepts, and pilot new technologies.
Serve as one of the escalation point for any project technical issue or challenge.
Communicate effectively, and with an appropriate level of detail, to all levels in the organization.
Demonstrate solid knowledge on technology processes within infrastructure, information security, and Enterprise Service
Management utilizing various IT controls frameworks
Understand and articulate risks associated with technology processes and IT general controls and identify process and
control gaps proactively
 Liaise with vendors and check for the best solutions and support from vendors
Liaise across relevant business, technology, and control functions to prioritize risks, challenge technology risk decisions,
assumptions and tolerances, and drive appropriate risk response.
Contribute to the establishment of metrics and tools to assess and report on inherent risks, control strength and residual
risk in a consistent and objective manner.
Identifying internal and external business, regulatory and technology environment to identify new or emerging risks and
verify remediation of issues. Identify and manage implementation risk .
Achievements:
Complete IT audit for Kuwait Airways Company (KAC) IT infrastructure.
Redesigned the Microsoft licensing model for KAC.
Saved half a million Kuwaiti Dinars for ASC in the premier agreement with Microsoft
Part of a three (3) member team to formulate the IT Strategy for ASC in the field of IT Professional Services
Designed a disaster recovery architecture and solution on Microsoft Azure

Jul’15 – May’16
Department of e-Government, Sharjah as Head of Technical Services
Key Result Areas:
Managing teams for the design, build, delivery and support of infrastructure
Formulating functional frameworks, strategies, policies, processes and technology blueprints for infrastructure
Leading development, communication & up-gradation of IT infrastructure initiatives based on business requirements
Developing strategies by working in coordination with IT and business partners and operation teams to ensure roadmaps
are aligned
Selecting & sourcing the technology products required for infrastructure solutions and working on certification of the same
Creating infrastructure standards for production and non-production environments
Preparing architect fault-tolerant, high-availability and Disaster Recovery solutions for 24x7 system uptime
Devising back-up / recovery strategies to ensure system recoverability
Coordinating with hardware and software vendors and system software & applications personnel to provide information
and resolving hardware and software problems
Assessing system capabilities, identify limitations, evaluate and recommend new hardware / software solution to meet
business needs
Negotiating Service Level Agreements and ensuring service delivery as per the agreement within specified time, cost and
quality parameters
Troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts and System Bugs
Achievements:
Managed accounts worth over multi Million dollars
Managed a team of 30 engineers at Sharjah e-Government for the execution of projects and daily IT operations

Apr’08 – Jul’15
Al Futtaim Group, UAE
Growth Path:
Apr’08-Dec’12: Senior System Engineer
Jan’13-Jul’15: Senior Manager - System Projects Delivery
Key Result Areas:
As Senior Manager - System Projects Delivery
Developed project plans for all project phases, monitoring actual project progress against agreed plans and accordingly
effected adjustments to project plan to insure project completion within defined time/cost constraints
Defined project budget, personnel, capital resources, equipment & tools needed to complete the project
Prepared quality assurance standards & procedures and suggested new upgraded products for better performances
& efficiency
Obtained license for Microsoft, HP, Symantec and other products for boosting organizational productivity, deployment
planning services, user and technical training
Organized IT audits and evaluated operating systems, software applications & data center equipment to verify application
results of technologies implemented
Ensured systems concepts through all phases of design, implementation and integration efforts
As Senior System Engineer:
Managed entire development life cycle including preparing detailed technical specifications, providing time/cost estimates,
documenting code and conducting design and test plan reviews to the final delivery of quality code
Planned Forefront Threat Management Gateway and deployed System Center Configuration Manager 2007 across
9700 workstations
Worked on configuration of Software and Windows updates with 30 distribution points
Monitored Image Servers, initiate Backup Procedures and implemented Exchange 2010 in a test lab
Imparted in-house training and technical leadership to development team and led fact based decisions with clear
understanding of total product, project and business impact
Highlights:
As Senior Manager - System Projects Delivery
Implemented new technology, systems and architecture across the Group
Defined global technology vision and leadership for formulating, evaluating & implementing IT solutions, policies and
initiatives to enhance the quality/effectiveness of strategic goals and operational efficiency of projects
Awarded as "Best Performer" in the Server and Storage Team in 2013 and 2014
As Senior System Engineer:
Awarded as "Best Performer" in the Server and Storage Team in 2009 and 2010
Won a Certificate of Appreciation for exceeding expectations in 2011
Monitored a team of 7 to successfully merge 14 NT Domains into a Single Windows 2003 environment (including Email)
for 6000 users, in a record time of 7 months
Worked as a member of Senior IT Team; planned and implemented Windows 2008 environment

Apr'04-Mar’08
Information Center (Infocenter), Al Kuwait, Kuwait as Senior Systems Administrator
Key Result Areas:
Maintained a Distributed Server Farm of 100+ Windows 2003 servers with 150,000 users. Managed and upgraded the
entire domain from an NT environment to a Windows 2003 environment.
Achievements:
Received "Certificate of Appreciation", in recognition for excellent service and support to the Area Support Group - Kuwait
S6 mission, United States Army
Spearheaded technical management operations for United States Army Base Camp in Kuwait. Developed IT strategies and
managed/administered all server based operations with a user base of 150,000
Led a team of 15 members to manage network systems and infrastructure; including servers, clusters, active directory,
data-storage and database systems
Jul’98-Feb’04
Diyar United Trading and Contracting Co, Kuwait as Mail/Systems Administrator
Achievements:
Worked on the Windows 2000 and Windows 2003 domain at the Kuwait Oil Company
Participated in upgradation of:
o Network from Windows NT to Windows 2000 and later to Windows 2003
o E-mail infrastructure from Exchange 5 to 5.5 & 2000 and later to 2003

Feb’96-May’98
Global Telecom Services Pvt. Ltd., Secunderabad, India as Specialist Customer Satisfaction

Technical Skills
Cloud Integration: Microsoft Azure, Amazon Cloud Services, Microsoft Office 365, zScaler Internet Gateway, Symantec Cloud
eMail Gateway, Federation Services, AirWatch Mobile Device Management
ITIL Platforms: Manage Engine Service Desk Suite, Tivoli Service Request Manager, Remedy Software, Support Magic
Virtualization: Microsoft Hyper V, VMware, HP Matrix
Microsoft Lync/ Exchange/ Active Directory/ SharePoint/ System Center
DCIM Solutions
Symantec Archiving Solution and NetBackup
Veeam Back-up Solution; HP Data protector
Key Management Services

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 Annexure

Projects:
At Department of e-Government, Sharjah:
Moved the datacenter to the new Mobile Modular Datacenter
Commissioning of the Mobile Modular Datacenter
ITIL Implementation

At Al Futtaim Group:
As Senior Manager - System Projects Delivery
Microsoft Office 365
Microsoft Azure
Domain Migrations
Implementing Black Berry 10 infrastructure
Wintel Infrastructure Refresh - Private Cloud
Microsoft Lync implementation
Enterprise SharePoint portal
Implementing a PKI Infrastructure
Enterprise Systems management
Hosted SMTP Mail Gateway services
DHCP HA and DR
System Center Configuration Manager 2012
System Center Operations Manager 2012
Hyper V set-up to be moved to 2012 System Center Virtual Machine Manager
Microsoft Key Management Services upgrade

As Senior System Engineer:

Upgrade the Domain environment to Active Directory 2008
Plan and design a Disaster Recovery environment
Finalize/Initiate the default Domain Group Policy for different sectors of the business, in association
with the IT Audit and IT Security teams
Baseline for Windows 2008 R2 servers
Install and configure System Center Virtual Machine Manager and Hyper V.
Upgrade the e-mail Environment from Exchange 2003 to Exchange 2010
Upgrade the Active Directory Domain from a Windows 2003 to a Windows 2008 R2. Across 18 AD Sites
Install and configure System Center Configuration Manager R2
Implement and upgrade the proxy server from ISA 6 to Forefront Threat Management Gateway
Merge 40 Exchange 5.5 servers into 12 Exchange 2003 servers Consolidate the 12 exchange servers
into 4-exchange server divided into different Stores and Storage Groups.
Test the upgrade from Exchange 2003 to Exchange 2010 for greater redundancy and cost effectiveness
and moved away from SAN to a NAS environment or just JBOTS

At INFOCenter:
Migrated the NT domain to Windows 2003 Active Directory
Upgraded Microsoft Software management server to V2
Installed and configured Exchange 2003 at multiple sites
Implemented Office Communication server for faster communication
Implemented Microsoft Exchange 2007

At Diyar United Trading and Contracting Co, Kuwait:

Client: Combat Support Associates
Upgraded the entire Domain from NT to Windows 2003 and from Windows 2000 XP for about
10,000 users: Led a team of 14, successfully upgraded the system in the environment consisting of
Active Directory, Active Directory Connector, Exchange 2003 Server, Windows 2003 / NT
Implemented Office Communication Server 2007: Led a team of 12, implemented systems in the
environment consisting of OCS, Active Directory
Installed and Configured Microsoft System Management Server 2003 (SMS), 12 sub-sites: Led a
team of 3 installed and configured systems in the environment consisting of SMS, Active Directory