Alexis C.

Martin

A.martin457@gmail.com/marti7ac@dukes.jmu.edu

Objective: Pursue a position in policy analysis where my interpersonal skills, customer service
orientation, as well as professional and positive attitude is needed and appreciated.

Education:

James Madison University Harrisonburg, VA

B.S in Public Policy & Administration with

Human Resource Development minor August 2016-May 2020

Bayside High School Virginia Beach, VA

Advanced Diploma June 2016

Work and Volunteer Experience:

James Madison University- “The Makery” August 2019- Present

Desk Specialist

 Assist patrons with use of the space and answer questions they may have.
 Check equipment in and out from the Carrier Space using the Sierra System.
 Help students and faculty utilize the equipment in the space, such as 3D printers, laser cutters,
virtual reality, narration room, etc.
 Answer the desk phones.
 Open/close the space, depending upon the designated shift time.

Party City May 2019-August 2019

Sales Associate

 Assist customers in locating product in the store

 Answering customer questions regarding the merchandise and their functions
 Perform cashier duties and run the POS systems
 Using various sales techniques to promote and recommend products
 Assembling displays for the merchandise
 Organizing various spaces such as the restrooms, register, and stockroom inventory
 Maintain store cleanliness and appeal
 Assist in training new employees on the sales floor
Olive Garden May 2018-August 2018
Hostess

 Greet every guest effectively, courteously, and as quickly as possible.

 Oblige to whatever dining/seating arrangement the customer request, if able.
 Ensure that requirements for all guests are met
 Supervise and maintain the entrance area and doors for entering guests, collect menus when
needed, and keep glass within restaurant cleanly.
 Assist servers/food running/etc., if asked to do so.
 Communicate with the managers, kitchen, and servers as I work through the waitlist via headset
 Clean restrooms/host stand/windows/etc. when clocking in and leaving the shift

Texas Roadhouse June 2017-May 2018

Server

 Greet every single table with enthusiasm and cheer

 Assist customers with any menu questions, food allergies, etc.
 Experience with Point of Sale (POS) Terminals, with excellent basic math skills.
 Familiarize guests with menu and daily specials
 Always accurately record food and drink orders, as well as any customizations the customer may
have requested
 Always make the attempt to “Upsell” menu items: direct customers to meal add-ons and
specialty drinks of perceived value to increase sales

Eddie Bauer May 2017-August 2017

Sales Associate

 Greeting each customer with a friendly smile and hello as they enter the store
 Provide each customer with hands-on customer service
 Operating the cash register when checking out customers/doing returns/etc.
 Help to train other new employees
 Maintain a continuous watch for theft within the store
 Constantly pick up the store/fold/clean/etc. the store when there is downtime
 Role-play with a co-worker to build better communication/sales skills
 Assist customers with any needs they have while in the store

Continental Pools May 2016-August 2016

Lifeguard

 Maintain continuous surveillance of people in swimming pools

 Supervise swimmers to ensure that they are swimming within the safety protocols and with an
adult if under a restricted age
 Watch for and spot hazards/potential hazards and take measures to prevent them
 Control and report unruly behavior by pool attendees
 Evict individuals not adhering to behavior protocols from pool’s perimeter
 Perform rescues in the event of drowning or swimming accidents
  Perform first aid and CPR according to the demands of adverse situations
 Perform pool chemical checks to ensure safety and hygiene
 Maintain accurate records of pool use and chemical levels
 Teach swimming techniques and safety education to new swimmers if asked
 Close and lock the pool gates/doors/windows/etc. before leaving shift

TGI Friday’s February 2016- May 2016

Hostess

 Warmly greet guests when they enter the restaurant

 Find out the seating place of guests as per requirement
 Ensure that requirements for all guests are met
 Watch and maintain the entrance area, doors, windows in addition to menu covers and inserts
for cleanliness
 Create new settings as per requirements and clear additional settings if not needed
 Communicate with the managers and servers as I work through the waitlist
 Clean restrooms/hostess station/etc. when coming in and leaving the shift

Coastal Edge Surf Shop June 2014- January 2016

Shift Leader

 Talk to and greet customers

 Work and count cash register
 Ensure that all customers receive excellent service through direct salesmanship, with fast and
courteous service
 Assisting customers with questions, needs and purchases.
 Merchandise walls of the store for display
 Help train new employees on the sales floor
 Watching out for loss prevention through leakage and theft
 Close the store and register at the end of the night

Sun Resorts Tanning Salon March 2014-July 2014

Bed Cleaner

 Ensured that all bed and bathrooms were clean and sanitized
 Communicated and assisted customers at the salon regarding questions & checking into tanning
beds
 Washed and folded laundry
 Met the wants and needs of customers by demonstrating a friendly and positive attitude

Honors, Activities, and Awards:

Camp Kesem Operations Team Member November 2017-2018

ASPCA Volunteer October 2016- December 2017

Lifeguard and CPR Certified May 2016- May 2018

Financial Literacy Award October 2016

Bayside High School DECA September 2013- June 2016

Customer Service Certified by the NRF Foundation September 2014- Present

Honor Roll Student November 2012- June 2016

Freshman Class Worker September 2012- June 2013

Workplace skills:

 Proficient in organization skills

 Strong verbal and personal communication skills
 Has exceptional planning and problem-solving skills
 Excellent customer services
 Self-motivating employee
 Adaptable to most workplaces
 Outstanding project management skills
 Key sales and marketing services
 Retail merchandising proficient

References:

Available upon request.