Problems with products ul Antonia is having problems with her DVD player. She phones the eall centre (= office giving help on the telephone of the chain store where she bought it Sharon: Service department. How can I help? Antonia: Thave a problem with my DVD player. | Ie broke down (= stopped working} last week. iy Shsswns, What make and model auanber isi? Antonia: Ie a Samson DVD 7000. Sharon: What exactly is the fault (= technical problem)? Antonia: When I press the button, the tay doesn't open, Sharon: How old is the DVD player? Antonia: 1 bought it last year Sharon: OK, you can send it back by post for repair the company will make it work again, Samcon guacantes {~ promnice to sepair ot replace) their products for two years. Antonia: ‘That's cifficalt. 1 don’t have the box. Sharon: Don’t worry. You can take it back to the shop. ‘Where did you buy i? Guarantees Dvn 7000 Scat rear |) zo ae nocd rave [2 ‘siren win bv Jf owe de afe] iieaecnioatense gn) fp Pemnomrtmaetan / cettated ™ ¢ ‘The company repair the DVD player and retuen it ¢o Antonia, bur it breaks dowa again. | She phases the eall centre again. Sharon: Service department. How can I help? | Antonia: My DVD player broke down last month. You repaired it, but it broke down again yesterday. Sharon: What's the fault now? Antonia: Tecan play DVDs, but I can't record. Sharon: Is it till under guarantee (= in the time period of the guarantee)? Antonia: Yes, | only bought it six months ago. Sharon: OK. Because ies broken down again, we'll sive you a replacement ~ a brand new (© completely new) machine, Antonia: ‘Thar’ great! 2 Business Vocabulary in Use (elementary)33.1 Match the two parts of the sentences, Look at A and B opposite to help you. 1 This product is brand, with your new kitchen equipment, just give us a call. 2 This TV is still under 1b down nwo days after I bonght it! 3 If you have a problem € new, I bought it yesterday. 4 My CD player broke d hack to the shop. © When my new phone stopped © guarantee. Irs less than two years old. working, I sent it Complete the sentences with words and phrases from the box. Look at A and B opposite 0 help you. breaks down call centre ‘guarantee under guarantee take it back repair replacement fault ESI GS ESD ISS ISIS SINS ISG GG IGEN 1 We our products for two years. 2 If the product doesn’t work, -~-.. f0 the shop where you bought it. 3 If the shop can’t help you, phone our ...... G RARRRARARARS SS IRERERRER RR RIERA tf there is still a _.. .-, end the product back to i SUS. We Will nnn te i 5 5 If the product again while it is stiff oon SONU IL BACK to Ud anid we will SEN YOU A wenn DRED SINGS GS GN GN TN GS G\GS GNI INE GNIN SIGN GIN GAEW oN J ae coo ot Doce ec TA ee RE er ee eae Meee Tc. Sree Business Yocebuforyn Use (elementary) B