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CLARISSA

BEA LUCERO
CUSTOMER SERVICE REP

WORK HISTORY
PERSONAL PROFILE
I'm an experienced customer or technical service
Customer Service Representative
representative with a verifiable track record of resolving GREENDOT (GDC) SITEL PHILIPPINES CORP. (AUGUST

complex issues quickly and winning customer loyalty. 21, 2016)

TECHNICAL SUPPORT REPRESENTATIVE (DEC. 06,

2016 - DEC 20, 2018

HIGHLIGHTED SKILLS *SUBJECT MATTER EXPERT OF DIRECTV AT&T

*ASSISTANCE DESK OF DIRECTV AT&T


- Conflict Resolution
*COACH TRACK TRAINEE DIRECTV AT&T
- Excellent Communication Skills

- Troubleshooting
PATIENT CARE COORDINATOR - OPTUM GLOBAL
- Service and Support
SOLUTIONS (FEB 06, 2019 - SEPTEMBER 2019)
- Strong Work Ethic

- Great Attention to Detail

CONTACT INFORMATION PREVIOUS EDUCATION


Cell: 09055881174

Email: clarissabiya13@gmail.com Palawan State University


Address: 202-B Manalo Extension Puerto Princesa City BACHELOR OF SCIENCE IN BIOLOGY MAJOR IN

PREPAROTY MEDICINE, 2016

MY REFERENCES
Stephen Aquino - Coach Sitel Philippines (09178776672) Central Palawan Adventist Academy
HIGH SCHOOL DIPLOMA, CLASS OF 2012
Reimark Jose - Coach Sitel Philippines (0926078 2545)

Joana Marie Alisiag Customer Service Representative -

Optum Global Solutions - (09057194600)

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